Operation Manual

Using Apple
®
AirPrint™ with Xerox
®
ConnectKey™ Devices User Guide 11
Troubleshooting
What if I can’t find an AirPrint printer from my Apple device?
I can’t find my Xerox
®
device when I try to print from my Apple device or I get a message:
No AirPrint Printers Found. What’s going on?
• First try to confirm that AirPrint is enabled on the Xerox
®
printer. See “How is AirPrint
enabled and configured on the Xerox
®
device?” above.
• Next, AirPrint requires that devices are discoverable via the Apple proprietary protocol.
In some networks this traffic is not allowed to be passed across subnets. In this case, a
device will only be discoverable if the Apple device and the Xerox
®
device are on the
same subnet.
– Make sure that your Apple device is connected to the same subnet as the Xerox
®
device.
• From the Apple Device, tap on the Settings icon.
• Navigate and tap on Wi-Fi networks.
• Confirm the Apple Device is connected to the correct Wi-Fi network (check
mark next to network name).
• Check the IP address of the Apple Device by selecting the More Details
Arrow to the right of the network.
• Confirm that the IP address of the Apple device is for the correct network.