Installation Guide

Smart Card Troubleshooting
Installation and Configuration Guide 39
Troubleshooting Tips
The table below provides a list of problems and the possible cause and a recommended solution.
If you experience a problem during the installation process please refer to the During Installation problem solving
table below.
If you have successfully installed the Smart Card solution but are now experiencing problems, refer to After
Installation on page 40.
During Installation
Problem Possible Cause Solution
Card reader is installed but no
message displays on the User
Interface
Card reader is faulty. • Try a different card reader.
• Contact the System Administrator.
Card reader connection is faulty. • Check the cable is plugged in
correctly. Refer to Connect the
card reader to the Xerox® device
on page 17 for instructions.
• Unplug the card reader cable then
plug back in.
• Plug the card reader into a
different USB port.
Card reader is not compatible. • Check that the card reader is on
the list of compatible devices, refer
to Supported Card Readers on
page 7.
Smart Card access is not enabled on
the machine.
• Enable Smart Card through the
Properties set up screens using
Internet Services, refer to Software
Configuration on page 18.