User's Manual

Troubleshooting
Symptom Cause Solution
The toner cartridges are not
Xerox
®
toner cartridges.
Replace the toner cartridges with
genuine Xerox
®
toner cartridges. For
details, see Consumables on page 166.
• Vertical black or color streaks
or multiple colored streaks or
lines
• Streaks in one color only
The toner cartridges are not
Xerox
®
toner cartridges.
Replace the toner cartridges with
genuine Xerox
®
toner cartridges. For
details, see Consumables on page 166.
There is a problem with the
toner cartridge for that color.
Check the condition of the toner
cartridge and replace it if necessary. For
assistance, go to the Xerox
®
Support
website at
www.xerox.com/office/WC6027support.
Color around the edge of
printing is incorrect
The color registration is
incorrect.
Adjust the color registration. For details,
see Color Registration on page 160.
Partial blanks, creased paper, or
blotted printing
The paper is damp. Replace the paper.
The paper is outside the
recommended specification
range.
Replace the paper with a recommended
size and type, and confirm that your
control panel and print driver settings are
correct. For details, see Supported Paper
on page 84.
The printer is worn or damaged.
For assistance, go to the Xerox
®
Support
website at
www.xerox.com/office/WC6027support.
The toner cartridges are not
Xerox
®
toner cartridges.
Replace the toner cartridges with
genuine Xerox
®
toner cartridges. For
details, see Consumables on page 166.
The altitude setting is incorrect.
Adjust the altitude setting of the printer.
For details, see Adjusting the Altitude on
page 163.
190 Xerox
®
WorkCentre
®
6027 Multifunction Printer
User Guide