WorkCentre 5016, 5020/B, 5020/DB User Guide XE3025EN0-1 www.xerox.
© 2008 by Fuji Xerox Co., Ltd. All rights reserved. Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinafter granted, including without limitations, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc. Xerox® and all Xerox products mentioned in this publication are trademarks of Xerox Corporation.
Table of Contents 1 Before Using the Machine .....................................................................7 Xerox Welcome Center ............................................................................7 Serial Number......................................................................................7 Conventions .............................................................................................8 Related Information Sources.............................................................
button ......................................................................23 Machine Diagram (mimic)..................................................................24 Copy Features ...................................................................................24 Switching On / Off ..................................................................................31 Switching On......................................................................................31 Switching Off.......
Changing the Password.....................................................................71 Setting Copy Job Limits on a User Account ......................................74 Reviewing the Total Number of Copies .............................................77 7 Printing..................................................................................................78 Setting Up the Printer .............................................................................78 Setting the Printer Preferences.....
Printable Area ..................................................................................122 System Settings ...................................................................................123 System Setting List ..........................................................................124 Additional System Settings (When Selecting the Single Account Mode) ....................................127 Additional System Setting List (When Selecting the Multiple Account Mode).............................
1 Before Using the Machine Welcome to the Xerox family of WorkCentre products. This User Guide provides detailed information, technical specifications, and procedures for using the integral features of the machine. This chapter provides information which users should be aware of before using the machine. Xerox Welcome Center If you need assistance during or after product installation, visit the Xerox website for online solutions and support. http://www.xerox.
Conventions Conventions This section describes the conventions that are used throughout this User Guide. WARNING: indicates statements that alert you to the possibility of personal harm. CAUTION: indicates statements that suggest the possibility of mechanical damages as a result of an action. Important: indicates important information that a user should be aware of. Note: indicates additional information on operations or features.
Safety Notes • All the screen shots used in this User Guide are taken on Windows XP. Safety Notes Read these safety notes carefully before using this product to make sure you operate the equipment safely. Your Xerox product and recommended supplies have been designed and tested to meet strict safety requirements. These include safety agency approval, and compliance to established environmental standards.
Safety Notes Maintenance Any operator product maintenance procedures will be described in the customer documentation supplied with the product. Do not carry out any maintenance procedures on this product which are not described in the customer documentation. Cleaning Your Product Before cleaning this product, unplug the product from the electrical outlet. Always use materials specified for this product. The use of other materials may result in poor performance and may create a hazardous situation.
Safety Notes Operational Safety Information To ensure the continued safe operation of your Xerox equipment, follow these safety guidelines at all times. Do These: • Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet checked by a qualified electrician. • This equipment must be connected to a protective earth circuit. This equipment is supplied with a plug that has a protective earth pin. This plug will fit only into an earthed electrical outlet.
Safety Notes • Do not remove covers or guards that are fastened with screws. There are no parts behind these covers that you can maintain or service. • Do not perform any maintenance procedures unless you have been trained to do them by an authorized local dealer or unless a procedure is specifically described in the user manuals. Ozone Information This product produces ozone during normal operation. The ozone produced is heavier than air and is dependent on copy volume.
Regulatory Information USA NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Environmental Compliance Environmental Compliance USA ENERGY STAR As an ENERGY STAR® partner, Xerox Corporation has determined that the basic configuration of this product meets the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks. The ENERGY STAR Imaging Equipment Program is a team effort between U.S.
Product Recycling and Disposal Product Recycling and Disposal All Countries, North America - USA/Canada Xerox operates a worldwide equipment takeback and reuse/recycle program. Contact your Xerox sales representative at (1-800-ASK-XEROX) to determine whether this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment.
2 Product Overview This chapter describes each component of the machine, explains how to switch the machine on and off, and provides information on the use of recycled paper. Machine Components This section describes machine components and their functions. Front View No. 1 Component Left Side Cover Function Open this cover when a paper jam occurs in the machine and when replacing consumables. For information on how to clear paper jams, refer to "Paper Jams" (P.102).
Machine Components No. 2 Component Bypass Tray Function Load standard size paper and non-standard size paper. It holds special media such as thick stock paper or other special media that cannot be loaded in Tray 1 or Tray 2. For more information on the supported paper types and capacity of the Bypass Tray, refer to "Supported Paper Sizes and Types" (P.40). 3 Extension Flap 4 Access Cover 1 Supports paper that is loaded in the Bypass Tray. Slide out this flap before loading paper in the Bypass Tray.
Machine Components Inside View No. Component Function 17 Document Cover Close this cover when scanning a document on the Document Glass. 18 Document Glass Place a document here, face down. 19 Fuser Unit Fuses toner onto the paper by applying heat and pressure. Do not touch this unit. It may become extremely hot. 20 Drum Cartridge Contains toner and photoconductor used to transfer the toner. 21 Duplex Module Copies and prints on both sides of paper.
Machine Components Rear View No. 22 Component Data Label Function Contains the machine information.
Control Panel Control Panel This section describes Control Panel components and their functions. Display Displays the copy quantity, zoom ratio, error code, machine status, or numerical values. Display button/indicators Press this button to switch the Display between the copy quantity and the zoom ratio. The indicator lights up to show which is currently being displayed. When the machine is in the Paper Setting Mode, press this button to scroll through paper sizes.
Control Panel button Press this button to switch the machine to the Scan Mode. The button lights up when the machine is ready to process a scan job. When the machine enters the Scan Mode, [Scn] appears in the Display. button Numeric Keypad Numeric keys Use the numeric keys to enter the copy quantity, password, and other numerical values. button Press this button to clear a wrongly entered numerical value.
Control Panel button Press this button to clear the previously selected features, and to restore the default values of the features. button button Press this button to cancel a job. button button Press this button to start a copy or scan job, and to confirm the specified values. button button This button is selectable when using the Document Glass with certain copy features, such as Collate, 2-sided, and N-up.
Control Panel button The button has the following two functions. Selecting a tray Press this button to select a tray for a copy job. The Machine Diagram (mimic) shows you which tray is currently selected. Press this button repeatedly until the desired tray is lit on the Machine Diagram (mimic).
Control Panel Note • You can switch the measuring unit between metric and inches when the machine is in the System Setting Mode (menu number: 15). For more information, refer to "System Settings" (P.123). For more information on how to specify the size and orientation of paper that is loaded in the tray, refer to "Specifying the Size and Orientation of Paper Loaded in the Trays" (P.49). Machine Diagram (mimic) The Machine Diagram (mimic) consists of indicators.
Control Panel 129% Enlarges a document by 129.4%. 5.5 x 8.5" 8.5 x 11", 8.5 x 11" 11 x 17" 78% Reduces a document by 78.5%. 8.5 x 14" 8.5 x 11" 50% Reduces a document by 50%. 11 x 17" 5.5 x 8.5" Preset Enlarges or reduces a document by any zoom ratio that has been preset. Note • You can specify the preset zoom ratio when the machine is in the System Setting Mode (menu number: 8). For more information, refer to "System Settings" (P.123). • The default preset zoom ratio is 64%.
Control Panel Note • You can specify the preset zoom ratio when the machine is in the System Setting Mode (menu number: 8). For more information, refer to "System Settings" (P.123). • The default preset zoom ratio is 82%. 100% Makes copies of an original document at the same size. Auto% The machine automatically selects the zoom ratio based on the original document size and the paper size in the selected tray. Note• This option is selectable only when using the Document Feeder.
Control Panel When the measuring unit is in inches 11 x 17” SEF, 8.5 x 13” SEF, 8.5 x 14” SEF Select this option if the size and orientation of an original document is 11 x 17” SEF, 8.5 x 13” SEF, 8.5 x 14” SEF when using the N-up feature. 8.5 x 11” SEF Select this option if the size and orientation of an original document is 8.5 x 11” SEF. 8.5 x 11” LEF Select this option if the size and orientation of an original document is 8.5 x 11” LEF.
Control Panel Off Disables the N-up and ID Card Copy features. button Press this button to select the original document type. button Photo Suitable for copying documents that contain only photo images. Text & Photo Suitable for copying documents that contain both text and photo images. Text Suitable for copying documents that contain only text. <2-sided> button Press this button to select whether to copy on one side or both sides of the sheet.
Control Panel The following chart shows how to load the original document on the Document Glass or in the Document Feeder when making 2-sided copies.
Control Panel button Press this button to select whether or not to collate the output copies. button Collate •When 1-sided is selected Delivers the specified number of copy sets in the same order as the original documents. •When 2-sided is selected Delivers the specified number of copy sets in the same order as the original documents, and copies are made on both sides of the sheets. Note • 2-sided feature is only available if the Duplex Module is installed on the machine.
Switching On / Off Switching On / Off This section describes how to switch the machine on and off, and explains the Power Saver feature. The machine is ready within 27 seconds after the machine is switched on. The time required for the machine to warm up may vary, depending on the machine configuration and the machine environment. The machine automatically enables the Power Saver feature during inactivity to minimize power consumption.
Switching On / Off Power Saver The machine has a power-efficient feature called Power Saver to minimize power consumption during inactivity. When the machine is inactive for a specified period of time, it activates the Power Saver feature. The Power Saver feature has two stages: Low Power Mode and Sleep Mode. The machine enters the Low Power Mode first if it remains inactive for a preset period of time. Then it enters the Sleep Mode to further reduce power consumption.
Recycled Paper Recycled Paper The use of recycled paper in the machine benefits the environment with no degradation in performance. Xerox recommends recycled paper with a 20% post consumer content which can be obtained both through Xerox and other office suppliers. Contact your Xerox representative or go to www.xerox.com for more information on other types of recycled paper.
3 Installing Drivers This chapter describes how to install the print and scan drivers, and scanner application on a computer. If an USB cable has already been connected to the machine and the computer, and if a wizard dialog box is displayed on the computer screen, close the wizard dialog box, disconnect the USB cable, and proceed to the procedure below. Installing the Print Driver and the Scan Driver (TWAIN driver) The following procedure describes how to install the print and scan drivers on a computer.
Installing the Print Driver and the Scan Driver (TWAIN driver) 6. Read the contents of the license agreement carefully, and select [Accept] to accept the terms of the license agreement, and click [Install]. Note • If you select [Decline] and click [Cancel], the [License Agreement] dialog box closes. • A dialog box may appear hereinafter, warning you that the software that you are installing has not passed Windows Logo testing. Select the option to continue the installation to install the software.
Installing the Print Driver and the Scan Driver (TWAIN driver) The scan driver installation starts. 11. The installation of the scan driver is now complete. Click [Finish]. The scan driver installation wizard dialog box closes. 12. The print driver installation wizard dialog box appears. Select [No, not this time], and click [Next]. 13. Select [Install the software automatically], and click [Next].
Installing the Print Driver and the Scan Driver (TWAIN driver) The print driver installation starts. 14. The installation of the print driver is now complete. Click [Finish]. The print driver installation wizard dialog box closes. 15. Click [Exit] on the [WorkCentre 5016/ 5020 CD-ROM AutoRun] dialog box. The [WorkCentre 5016/5020 CD-ROM AutoRun] dialog box closes. Note • To remove the print driver, select [Remove Print Driver] in the [WorkCentre 5016/5020 CD-ROM AutoRun] dialog box.
Installing the Scanner Application (Button Manager) Installing the Scanner Application (Button Manager) The following procedure describes how to install Button Manager on a computer. Important • The TWAIN driver must be installed before installing Button Manager. 1. Insert the WorkCentre 5016/5020 driver CD-ROM into the CD-ROM drive of a computer.
Installing the Scanner Application (Button Manager) 5. Specify the path to a folder to install files. If you want to install files in the default location, click [Next]. To install files in another location, click [Change] to select another location. The installation process begins. 6. The installation is now complete. Click [Finish]. The installation wizard dialog box closes. 7. Click [Exit] on the [WorkCentre 5016/ 5020 CD-ROM AutoRun] dialog box.
4 Loading Paper This chapter describes the sizes and types of paper that can be used with the machine, and provides information on how to load paper in the trays and how to specify the size and orientation of paper in the trays. Supported Paper Sizes and Types This section lists the sizes and types of paper that can be used with the machine, and explains simple rules for storing paper and loading paper in the trays.
Supported Paper Sizes and Types Supported Paper Types The following table shows the paper types that are supported with each of the trays and Duplex Module.
Loading Paper in the Trays Loading Paper in the Trays This section describes how to load paper in the trays. Paper loaded in the trays After loading paper in the trays, you need to manually specify the size and orientation of paper on the machine. For information on how to set the size and orientation of paper that is loaded in the trays, refer to "Specifying the Size and Orientation of Paper Loaded in the Trays" (P.49).
Loading Paper in the Trays 3. Load paper neatly and tightly against the left corner of the tray with the side to be printed facing up. Important • Do not load paper above the maximum fill line. It may cause paper jams or may lead to machine malfunctions. 4. Adjust the three paper guides to just touch the edges of the paper, and align the arrow on the right paper guide with the appropriate paper size marking on the label.
Loading Paper in the Trays 2. Load paper neatly and tightly against the left corner of the tray with the side to be printed facing up. Important • Do not load paper above the maximum fill line. It may cause paper jams or may lead to machine malfunctions. • Do not add a new stack of paper on top of the remaining paper in the tray. Remove the remaining paper in the tray, put it together with a new stack of paper, align the edges neatly, then load the stack of paper in the tray.
Loading Paper in the Trays 2. Slide out the Extension Flap. 3. Load paper with the side to be copied or printed facing down. Important • Do not load mixed types or mixed sizes of paper together in the Bypass Tray. • Do not load paper above the maximum fill line. It may cause paper jams or may lead to machine malfunctions. • Depending on the type of paper, paper may not be fed into the machine properly, or may cause image quality deterioration. 4.
Changing the Size and Orientation of Paper in the Trays Changing the Size and Orientation of Paper in the Trays This section describes how to replace paper in the trays with a different size and orientation of paper, and how to specify the size and orientation of paper. Note • When using non-standard size paper for a print job, load the paper in the Bypass Tray. You must register the paper size in the print driver in advance.
Changing the Size and Orientation of Paper in the Trays 5. Slide the paper guide to the right. 6. Load paper neatly and tightly against the left corner of the tray with the side to be printed facing up. Important • Do not load mixed types or mixed sizes of paper together in Tray 1. • Do not load paper above the maximum fill line. It may cause paper jams or machine malfunctions. 7.
Changing the Size and Orientation of Paper in the Trays Changing the Size and Orientation of Paper in Tray 2 The following procedure describes how to change the size and orientation of paper in Tray 2. 1. Pull out Tray 2 towards you. Note • While the machine processes a job, do not pull out the tray in use. 2. Remove the remaining paper. 3. Slide paper guides towards the front and back of the tray. 4. Slide the paper guide to the right. 5.
Changing the Size and Orientation of Paper in the Trays 6. Adjust the paper guides to just touch the edges of the paper, and align the arrow on the right paper guide with the appropriate paper size marking on the label. Important • If you do not adjust the paper guides correctly, it may result in a paper jam. Note • If loading a relatively thin stack of paper in the tray, when tightly adjusting the right paper guide up against the edge of the paper, the stack of paper can be warped.
Changing the Size and Orientation of Paper in the Trays need to register the size of the custom paper on the print driver. For more information, refer to "Specifying the Custom Paper Size" (P.79). If you do not know in which orientation the paper is loaded in the trays Note • Load the custom size paper in the Bypass Tray. Do not load the custom size paper in Tray 1 or Tray 2. • If paper is loaded as shown in the diagrams below, the orientation is LEF.
Changing the Size and Orientation of Paper in the Trays • Changing sequence when the measuring unit is in metric Sequence What appears Size / What appears Size / Sequence in the Display Orientation in the Display Orientation 1 A4 / LEF 9 A5 / SEF 2 A4 / SEF 10 11 x 17” / SEF 3 B4 / SEF 11 8.5 x 14” / SEF 4 B5 / LEF 12 8.5 x 13” / SEF 5 B5 / SEF 13 8.5 x 11” / LEF 6 8K / SEF 14 8.5 x 11” / SEF 7 16K / LEF 15 5.5 x 8.
5 Copying This chapter describes the basic copying procedure and copy features available on the machine. Copying Procedure This section describes the basic copy procedure. • If the machine is in the No Account Mode, proceed to Step 1. • If the machine is in the Single Account Mode, refer to "Logging in to the Machine" (P.68) under "Single Account Mode" to log in to the machine before proceeding to Step 1. • If the machine is in the Multiple Account Mode, refer to "Logging in to the Machine" (P.
Copying Procedure • When copying a document from the Document Glass 1) Open the Document Cover. 2) Place a document face down on the Document Glass, and align it with the top left corner. Note • If the size of the loaded document is smaller than any standard sizes, the edges of the loaded document may create shadow, and may appear to have an outline on the copied output. 3) Close the Document Cover. 2. Specify copy features as necessary.
Copying Procedure button Select whether or not to collate the output. For more information, refer to " button" (P.30). 3. Press the button to select a tray. Note • Press the button repeatedly until the desired tray is lit on the Machine Diagram (mimic). For information on the button, refer to " button" (P.23).
Loading Documents Loading Documents When loading an original document to copy, you can place it on the Document Glass, or load it in the Document Feeder. This section describes how to place documents on the Document Glass and in the Document Feeder. Information is also given on the paper capacity and the supported paper types for the Document Glass and the Document Feeder.
Clearing All the Features Document Feeder The Document Feeder automatically feeds and scans a single-sheet document in sizes from 148 x 210 mm (A5) to 297 x 432 mm (A3, 11 x 17”), and sequentially feeds and scans multiple-sheet documents in sizes from 148 x 210 mm to 297 x 432 mm. It is capable of detecting the standard document sizes, and supports up to 50 sheets of 80 g/m2 paper. If you have non-standard size documents, use the Document Glass instead. 1.
Canceling a Copy Job Canceling a Copy Job The following procedure describes how to cancel a copy job. 1. Press the button. button Making Special Copies This section explains how to make copies using the N-up feature and the ID Card copy feature. 4-up/2-up Copies (Copying Multiple Pages onto a Single Sheet) The following procedure describes how to copy multiples pages of documents onto one side of a single sheet of paper. 1. Press the button to select the N-up feature.
Making Special Copies • The measuring unit can be switched between metric and inches when the machine is in the System Setting Mode (menu number: 15). The following three options change depending on the selected measuring unit. For more information on the system settings, refer to "System Settings" (P.123). Inches: 11 x 17” SEF, 8.5 x 13” SEF, 8.5 x 14” SEF Metric: A3 SEF, B4 SEF Select this when the document size is 11 x 17", 8.5 x 14", 8.
Making Special Copies If the document is 8.5 x 11” SEF (A4 SEF or B5 SEF if the measuring unit is in metric) button 4-up Making 4-up copies Paper Orientation in the Tray Refer to "Changing the Size and Orientation of Paper in the Trays" (P.46) to change the orientation of paper.
Making Special Copies If the document is 8.5 x 11” LEF (A4 LEF or B5 LEF is the measuring unit is in metric) button 4-up Paper Orientation in the Tray How to Scan Document Glass Top Making 4-up copies LEF Right Left Bottom Document Feeder SEF Refer to "Changing the Size and Orientation of Paper in the Trays" (P.46) to change the orientation of paper.
Making Special Copies When the measuring unit is in inches N-up 4-up 2-up Document Size Paper Size in the Tray 11 x 17” SEF 11 x 17” SEF 8.5 x 14” SEF 8.5 x 14” SEF 8.5 x 13” SEF 8.5 x 13” SEF 8.5 x 11” SEF 8.5 x 11” SEF, 8.5 x 13” SEF, 8.5 x 13.4” SEF, 8.5 x 14” SEF, 11 x 17” SEF, A3 SEF, B4 SEF 8.5 x 11” LEF 8.5 x 11” LEF 11 x 17” SEF 8.5 x 11” LEF 8.5 x 11” SEF 8.5 x 11” LEF, A4 LEF, B5 LEF 8.5 x 11” LEF 8.5 x 11” SEF, 8.5 x 13” SEF, 8.5 x 13.4” SEF, 8.
Making Special Copies If using the Document Glass to scan documents 1) Press the button to scan the loaded document. button The indicator next to the button blinks. button 2) Load the next document on the Document Glass in the same orientation as the previously scanned document. LEF orientation SEF orientation 3) Press the button to scan the loaded document.
Making Special Copies ID Card Copies (Copying an ID Card-shaped Document onto a Sheet) ID Card Copy feature is used to copy both sides of an ID card-shaped document onto one side of a sheet. The following procedure describes how to copy an ID card-shaped document. Important • When selecting the ID Card Copy feature, the zoom ratio is fixed to 100%. 1. Press the button to select the ID Card Copy feature.
Making Special Copies 4. Flip over the ID Card-shaped document, and align it with the top left corner of the Document Glass. 5. Press the button to start scanning the loaded ID card-shaped document and to start copying. button Both sides of the ID card-shaped document are copied onto one side of a single sheet.
6 Managing Accounts This section describes three different account modes that the machine offers in order to manage accounts effectively for copy jobs, and describes how to log in to the machine. Account Mode Overview You can select one of the following account modes: No Account Mode, Single Account Mode, or Multiple Account Mode. No Account Mode No password is set on the machine in the No Account Mode, allowing all users to run a copy job without logging in.
Account Mode Overview 1. Press the button for four seconds. The machine enters the System Setting Mode. button The letter [P] appears blinking in the Display. 2. Enter "70" using the numeric keypad. Note • The system setting menu number for selecting an account mode is "70". For information on the system settings, refer to "System Settings" (P.123). Numeric keys 3. Press the button to confirm the entered menu number.
Account Mode Overview 4. Enter the desired value using the numeric keypad. • 0 - No Account Mode • 1 - Single Account Mode • 2 - Multiple Account Mode Note • "2" (Multiple Account Mode) is used as an example in this procedure. Numeric keys 5. Press the button to confirm the entered account mode. button The letter [P] appears blinking in the Display. 6. Press the button. The machine exits the System Setting Mode.
Single Account Mode Single Account Mode This section describes how to log in when the machine is in the Single Account Mode. Logging in to the Machine The following procedure describes how to log in when the machine is in the Single Account Mode. 1. When the machine is in the Single Account Mode, [---] appears in the Display. Enter a three-digit password using the numeric keypad.
Multiple Account Mode The indicator next to the button is lit while you are logged in to the machine. Note • You do not need to log in to the machine for a scan job or print job. If you wish to run a scan job after logging in, simply press the button to switch the machine to the Scan Mode. button Multiple Account Mode This section describes how to log in when the machine is in the Multiple Account Mode.
Multiple Account Mode 3. Enter a three-digit password which corresponds to the account number that you just entered using the numeric keypad. button Numeric keys For security reasons, as you enter each digit of the password, a hyphen appears in the Display instead of the actual number that you enter. 4. Press the button to confirm the entered password. button If the entered password is correct, the machine enters the Copy Mode, and [1] appears in the Display.
Multiple Account Mode Changing the Password To change a password that has been set for a user account, you must first log in to the machine under the System Administrator’s account, and then enter the System Setting Mode. The following procedure describes how to change the password using the System Administrator’s account. 1. When the machine is in the Multiple Account Mode, [Id] appears blinking in the Display. Enter the System Administrator’s account number “0” using the numeric keypad.
Multiple Account Mode 4. Press the button to confirm the entered password. button If the entered password is correct, the machine enters the Copy Mode, and [1] appears in the Display. 5. Hold down the button for four seconds. The machine enters the System Setting Mode. button The letter [P] appears blinking in the Display. 6. Enter the menu number using the numeric keypad.
Multiple Account Mode 7. Press the button to confirm the entered menu number. The currently-set password for that particular account appears blinking in the Display. button 8. Enter a new three-digit password using the numeric keypad. Numeric keys 9. Press the button to confirm the new password. button The letter [P] appears blinking in the Display. 10. Press the button. The machine exits the System Setting Mode.
Multiple Account Mode Setting Copy Job Limits on a User Account To set the copy job limit on a user account, you must first log in to the machine under the System Administrator’s account, and then enter the System Setting Mode. The following procedure describes how to set a copy job limit on a particualr user account using the System Administrator’s account. 1. When the machine is in the Multiple Account Mode, [Id] appears blinking in the Display.
Multiple Account Mode 4. Press the button to confirm the entered password. button If the entered password is correct, the machine enters the Copy Mode, and [1] appears in the Display. 5. Hold down the button for four seconds. The machine enters the System Setting Mode. button The letter [P] appears blinking in the Display. 6. Enter the menu number using the numeric keypad.
Multiple Account Mode Menu Number Description 309 Specify the maximum number of pages allowed to copy for the account number 9 within a range of 0 - 60 (0 - 60,000). 310 Specify the maximum number of pages allowed to copy for the account number 10 within a range of 0 - 60 (0 - 60,000). 7. Press the button to confirm the entered menu number. The currently-set copy job limit for that particular account number appears blinking in the Display. button 8.
Multiple Account Mode Reviewing the Total Number of Copies The following procedure describes how to review the total number of copies made by each account. 1. Log in to the machine. For information on how to log in to the machine, refer to "Logging in to the Machine" (P.69) under "Multiple Account Mode" (P.69). 2. Hold down the button, and while holding down the button, press <3> button.
7 Printing This chapter describes the basic flow of a print job, starting from setting up the printer, and the basic printing procedure. Important • You must install the print driver in advance. For information on how to install the print driver, refer to "Installing the Print Driver and the Scan Driver (TWAIN driver)" (P.34). Setting Up the Printer This section describes how to set up the printer preferences and how to specify the custom paper size.
Setting Up the Printer The [Printing Preferences] dialog box appears. 4. Configure any printer settings as necessary. 5. Click [OK] to save the specified settings. The [Printing Preferences] dialog box closes. 6. Click [OK] on the [Properties] dialog box. The [Properties] dialog box closes. Specifying the Custom Paper Size When using non-standard sized paper for any print job, you must first specify its size in the print driver.
Printing Procedure 3. Click the [Configuration] tab, and select [Custom Paper Size]. 4. Specify the paper size in the [Custom Paper Size] dialog box. 5. Click [OK] to save the specified custom paper size. The [Custom Paper Size] dialog box closes. 6. Click [OK] on the [Properties] dialog box. The [Properties] dialog box closes. Printing Procedure The following procedure describes how to run a print job. Important • The printing procedure varies depending on the application in use.
Printing Procedure The [Properties] dialog box appears. 3. Specify features as necessary in the [Properties] dialog box. 4. Click [OK] to save the specified settings. The [Properties] dialog box closes. 5. Click [OK] on the [Print] dialog box. The [Print] dialog box closes, and the print job starts. Printing on the Custom Size Paper The following procedure describes how to print on a custom sized paper. 1. Select [Print] from the menu on the application. 2. Select the machine name in [Name]. 3.
Canceling a Print Job Canceling a Print Job You can cancel a print job before the machine delivers the output copies. There are two ways to cancel a print job: • Canceling a print job on a computer • Canceling a print job on the Control Panel Canceling a print job on a computer The following procedure describes how to cancel a print job on a computer. 1. Double-click the printer icon. A dialog box appears listing all the queued jobs. 2. Select the print job that needs to be canceled.
8 Scanning This chapter describes the scan driver (TWAIN driver) and the scan application (Button Manager), and provides the basic scanning procedure. The Scan Driver (TWAIN driver) and Button Manager This section provides information on the TWAIN driver and Button Manager. TWAIN driver The TWAIN driver allows you to acquire an image that is scanned on the machine. You can import a scanned image to a computer through the TWAIN driver.
Scanning Procedure (Using the TWAIN driver) 2) Adjust the document guides to just touch the edges of the loaded document. Note • If the size of the loaded document is smaller than any standard sizes, the edges of the loaded document may create shadow, and may appear to have an outline on the scanned image. • When scanning a document from the Document Glass 1) Open the Document Cover. 2) Place a document face down on the Document Glass, and align it to the top left corner.
Scanning Procedure (Using the TWAIN driver) The preview image appears in the preview window. 5. Configure the scan settings. Item Value [Scan from] Select whether to use the Document Glass or Document Feeder. [Document Glass], [Document Feeder] [Resolution] Select the resolution. [100 dpi], [150 dpi], [200 dpi], [300 dpi], [400 dpi], [600 dpi] [Auto Exposure] check box Select whether or not to suppress the background color. Checked - Suppresses the background color.
Scanning Procedure (Using the TWAIN driver) 6. Click [Scan]. The machine starts to scan the document, and a scanning progress dialog box appears. The scanned image is imported into the application. Note • Regardless of the actual size of the loaded document, the size set in the preview window or any document size selected under [Area Size] of the scan driver in Step 5 becomes the size of the scanned image.
Scanning Procedure (Using Button Manager) Scanning Procedure (Using Button Manager) The following procedure describes a basic scanning procedure when using Button Manager. 1. Click the [Start] button, and select [All Programs] > [Xerox] > [WorkCentre 5016 & 5020 Scan Button Manager] > [Scan Button Manager] to start Button Manager. Note • Pressing the button on the Control Panel triggers Button Manager to start up on a computer that is connected to the machine. 2.
Scanning Procedure (Using Button Manager) Note • For more information on each item, click the [Help] button in the scan driver. 3. Select [OK] to save the specified settings in Button Manager. The [WorkCentre 5016/5020 Scan Button Manager] dialog box closes. 4. Press the button. button 5. Load a document. • When scanning a document from the Document Feeder 1) Place a document face up in the center of the Document Feeder.
Scanning Procedure (Using Button Manager) • When scanning a document from the Document Glass 1) Open the Document Cover. 2) Place a document face down on the Document Glass, and align it with the top left corner. Note • If the size of the loaded document is smaller than any standard sizes, the edges of the loaded document may create shadow, and may appear to have an outline on the scanned image. 3) Close the Document Cover. 6. Press the button to start scanning.
9 Troubleshooting This chapter describes what needs to be done when a problem occurs with the machine. It provides information on how to troubleshoot a problem by referring to the Machine Diagram (mimic), Error Code Label, and Troubleshooting Table. It also explains how to clear paper jams. Fault Clearance Procedure When you encounter a problem when using the machine, follow each step to identify the cause of the problem, then apply the suggested solution.
Fault Clearance Procedure Document Feeder Jam The red indicator flashes when a document jams in the Document Feeder. For information on how to clear document jams in the Document Feeder, refer to "A1: Document Jams" (P.109). Processor Jam The red indicator flashes when a paper jam occurs in the machine. Check the error code that appears in the Display. Refer to the "Error Codes" (P.92) for the solution. Toner The red indicator lights up when the amount of toner left in the Drum Cartridge is low.
Fault Clearance Procedure Document Present The green indicator lights up when a document is loaded correctly in the Document Feeder. Note • This option is only available when the Document Feeder is fitted on the machine. Error Codes A Codes Error Code A1 Description Documents jammed in the Document Feeder. Remedy Remove the jammed document carefully. For information on how to remove the jammed document, refer to "A1: Document Jams" (P.109).
Fault Clearance Procedure C Codes Error Code Description Remedy C0 When using the Document Feeder to scan a document, the scanned image that is enlarged or reduced by the specified zoom ratio does not fit entirely on the paper that is loaded in the tray that you specified. Stop the job. Specify the smaller zoom ratio, or load the bigger sized paper in the tray before running the job again. For information on how to specify the zoom ratio, refer to " button" (P.
Fault Clearance Procedure Error Code C5 Description Tray 1 is out of paper. Remedy Load paper in Tray 1. For information on how to load paper in Tray 1, refer to "Loading Paper in Tray 1" (P.42). Tray 1 has been selected in a print job; however, the size/orientation of paper that is loaded in Tray 1 does not match the paper size/orientation of the print job. Load Tray 1 with the same sized paper as specified in the print job. Specify the correct size/orientation of paper that is loaded in Tray 1.
Fault Clearance Procedure Error Code E1 E2 E3 Description Remedy Paper jammed around the Fuser Unit and in the Left Side Cover. Remove the jammed paper. Paper jammed in the Left Side Cover. Remove the jammed paper. Paper jammed in or around Tray 2. Remove the jammed paper. For information on how to remove the jammed paper around the Fuser Unit, refer to "E1: Paper Jam around the Fuser Unit and in the Left Side Cover" (P.102).
Fault Clearance Procedure H Code Error Code H9 Description An internal communication error occurred in the machine. Remedy Switch the machine off and on. If the error persists, contact the Xerox Welcome Center. J Codes Error Code J1 Description Out of toner. Remedy Add toner. For information on how to add toner, refer to "Adding Toner to the Drum Cartridge" (P.111). J3 The machine cannot correctly sense the connection to the Drum Cartridge, or the Drum Cartridge may not be installed at all.
Fault Clearance Procedure N Codes Error Code Description Remedy n1 Memory is full. Press the button to cancel the job. Reload the unscanned documents, and press the button to resume scanning the rest of the documents. n4 A data transmission error occurred during a print job or a scan job. Press the button to cancel the job. The file that you sent to be printed has an error. Press the button to cancel the job, and check the file to be printed.
Fault Clearance Procedure Troubleshooting Table If you are experiencing any difficulties using the machine, check the table below for the recommended solutions. Symptom The machine will not switch on. Recommendation z z z An error is indicated on the Machine Diagram (mimic). z z The document will not feed through the Document Feeder. z z z z z Check the power cord. Check that the Power Switch is pressed on to the [ ] position. Check that the AC outlet is supplying voltage.
Fault Clearance Procedure Symptom A print job is sent to the machine correctly, but the machine does not start printing. Recommendation z z z z z Failed to print on the paper in the tray that you selected. z z Make sure the application that you are trying to send a print job from is working properly on the computer. Make sure that the appropriate printer cable is used. Make sure that the printer cable is connected securely.
Fault Clearance Procedure Symptom Streaks, solid or dotted lines, or spots Recommendation z Clean the Corotron Wire. For information on how to clean the Corotron Wire, refer to "Cleaning the Corotron Wire" (P.118). z Clean the Document Glass, Constant Velocity Transport Glass (the narrow strip of glass located at the left hand side of the Document Glass), the Document Feeder, and the paper guides. For information on how to clean the machine, refer to "Cleaning the Machine" (P.116).
Fault Clearance Procedure Symptom Ghosting (residual images) Recommendation z z Washout z z z Solid density variations z z z z Image loss z z Misfeeds in the Bypass Tray z z z Jams in the Document Feeder z z Check the quality of the documents. Feed the document SEF. Check the quality of the documents. If the image is lighter near the borders, set the density feature to a darker setting. Replace the Drum Cartridge. Load fresh paper. Check the quality of the documents.
Paper Jams Paper Jams This section describes procedures to clear paper jams. When paper jams in the machine, the machine stops, and the indicator on the Machine Diagram (mimic) flashes. An error code also appears in the Display, which indicates which procedures to take to remove the jammed paper. Carefully remove the jammed paper without tearing it. Do not leave any pieces of paper in the machine.
Paper Jams If the paper is jammed around the Fuser 1) Pull down the latches. 2) Remove the jammed paper. Note • Do not leave any torn pieces of paper inside the machine. 3) Return the latches back to their original position. 4) Gently close the Left Side Cover. If the paper is jammed within the Left Side Cover 1) If the paper is jammed in the location shown in the diagram, remove the jammed paper pulling upwards.
Paper Jams E2: Paper Jam in the Left Side Cover The following procedure describes how to clear paper jams in the Left Side Cover when an error code [E2] appears in the Display. 1. Hold the latch, and open Access Cover 1. Note • This releases the tightly jammed paper within the machine. 2. Lift up the Left Side Cover Latch gently to open the Left Side Cover. 3. Remove the jammed paper. Note • Do not leave any torn pieces of paper inside the machine.
Paper Jams 3) If the paper is jammed in the location shown in the diagram, and if the edges of the jammed paper is not accessible to be pulled out, pull up the green lever, and remove the jammed paper. 4. Gently close the Left Side Cover and Access Cover 1. E4: Paper Jam in the Left Side Cover The following procedure describes how to clear paper jams in the Left Side Cover when an error code [E4] appears in the Display. 1. Hold the latch, and open Access Cover 1. 2.
Paper Jams 4. Remove the jammed paper. Note • Do not leave any torn pieces of paper inside the machine. 1) If the paper is jammed in the location shown in the diagram, remove the jammed paper pulling upwards. 2) If the paper is jammed in the location shown in the diagram, remove the jammed paper pulling upwards. 3) If the paper is jammed in the location shown in the diagram, and if the edges of the jammed paper is not accessible to be pulled out, pull up the green lever, and remove the jammed paper.
Paper Jams C2: Paper Jam in Tray 2 The following procedure describes how to clear paper jams in Tray 2 when an error code [C2] appears in the Display. Important • Paper Tray 2 is an optional accessory that can be used as Tray 2. 1. Pull out Tray 2 toward you. Important • Identify the location of the paper jam first. Randomly pulling out the trays may tear the jammed paper, and any torn pieces of paper remaining in the machine may eventually cause the machine to malfunction. 2. Remove the jammed paper.
Paper Jams 4. Pull out Tray 2 toward you, and remove the jammed paper. Note • Do not leave any torn pieces of paper inside the machine. 5. Push Tray 2 gently back into position, and close Access Cover 1 and Access Cover 2. C3: Paper Jam in the Bypass Tray The following procedure describes how to clear paper jams in the Bypass Tray when an error code [C3] appears in the Display. 1. Check the feed slot of the Bypass Tray to remove the jammed paper. Important • Remove all the sheets from the tray.
A1: Document Jams A1: Document Jams If a document jams in the Document Feeder, the machine stops, and an error code [A1] appears in the Display. The Document Feeder Jam indicator on the Machine Diagram (mimic) flashes. The following procedure describes how to remove the jammed documents in the Document Feeder. Note • The Document Feeder is not fitted as standard on some machine configurations. 1. Pull up the latch to open the Document Feeder Cover. 2. Remove the jammed document.
10 Maintenance This chapter describes how to replace consumbles and how to clean the machine. Replacing Consumables The following consumables are manufactured to meet the specifications of the machine. Consumables/ Maintenance Part Product Code Page Yield Quantity/Box Toner Bottle 106R01277 Approx. 6,300 pages *1 (per a bottle) 2 unit/box Drum Cartridge 101R00432 Approx. 22,000 pages *2 1 unit/box *1: The value of the page yield provided above are in accordance with ISO/IEC 19752.
Replacing Consumables Checking the status of consumables If the Drum Cartridge needs to be replaced in the near future, or toner levels fall below a certain threshold, the respective indicators on the Machine Diagram (mimic) light up. If the Drum Cartridge needs to be replaced immediately, or the toner has run out, respective error codes appear on the Display. For more information on the Machine Diagram (mimic), refer to "Machine Diagram (mimic)" (P.90).
Replacing Consumables WARNING • Use a broom or a wet cloth to wipe off spilled toner. Never use a vacuum cleaner for the spills. CAUTION • Keep the Toner Bottle out of the reach of children. If a child accidentally swallows toner, spit it out, rinse mouth with water, drink water and consult a physician immediately. • When adding toner to the Drum Cartridge, be careful not to spill the toner. In case of any toner spills, avoid contact with clothes, skin, eyes and mouth as well as inhalation.
Replacing Consumables 4. Pull the Drum Cartridge out halfway. Important • Do not touch the drum (blue roller) when pulling out the Drum Cartridge. 5. Take a new toner bottle out of the box. 6. Shake the toner bottle well about 15 times. 7. Position the toner bottle into the opening on the Drum Cartridge, and align the orange arrow of the toner bottle with that of the Drum Cartridge. 8. Turn the toner bottle around in a clockwise direction once, and align the two orange arrows again. 9.
Replacing Consumables 10. Turn the toner bottle around in a counter-clockwise direction until the two orange arrows are aligned, and remove the toner bottle from the Drum Cartridge. Note • Follow the instruction given on the packaging for recycling the empty toner bottle. 11. Push in the Drum Cartridge until it locks into position. 12. Close the Left Side Cover and the Front Cover. Replacing the Drum Cartridge The machine comes with a Drum Cartridge.
Replacing Consumables The following procedure describes how to replace the Drum Cartridge. 1. Make sure that the machine is not processing a job, and then open the Front Cover. 2. Open the Left Side Cover. 3. Lightly press the orange tab to unlock the Drum Cartridge. 4. Pull out the Drum Cartridge carefully. Important • Do not touch the drum (blue roller) when pulling out the Drum Cartridge. 5. Take a new Drum Cartridge out of the box, and remove the packaging. 6. Insert a new Drum Cartridge halfway.
Cleaning the Machine Cleaning the Machine The cleaning instructions are specific to each part of the machine, such as the machine exterior, Document Cover, Document Glass, Film, Constant Velocity Transport Glass, Document Feeder Roller, and Corotron Wire. This section describes how to clean each component of the machine. Cleaning the Exterior The following describes how to clean the exterior of the machine.
Cleaning the Machine Note • If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent. Cleaning the Film and Constant Velocity Transport Glass If the Film and Constant Velocity Transport Glass are dirty, streaks or smears may appear on copies, and the machine may not properly detect the size of the original documents. To ensure clean copies at all times, clean the Film and Constant Velocity Transport Glass about once a month.
Cleaning the Machine 2. Turn the Document Feeder Roller to clean it with a soft cloth moistened with water. Important • Do not use cleaning agents other than water or neutral detergent. • Use a firmly wrung cloth to avoid water drops from falling onto the machine. If water gets into the machine, it may cause the machine malfunction. Note • If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent. 3.
11 Appendix This chapter provides the machine specifications, system settings menu list, optional accessory list. Specifications This section lists the main specifications of the machine. Note that the specifications and the appearance of the product may change without prior notice. Copy Feature Specifications Type Console Copying method Laser Xerography Scan resolution 600 x 600 dpi (23.6 x 23.6 dots/mm) Output resolution 600 x 600 dpi (23.6 x 23.
Specifications First copy output time Important • The values may vary depending on the machine configuration. 7.5 seconds* *: When using A4 LEF or 8.5 x 11” LEF, zoom ratio 100%, Document Glass, Tray 1, and 1 sided. Magnification Size-for-Size 1:1±0.7% Preset % Inch 1:0.500, 1:0.640, 1:0.785, 1:1.294, 1:2.000 Metric 1:0.500, 1:0.707, 1:0.820, 1:1.414, 1:2.000 Variable % 1:0.5-1:2.
Specifications Power consumption [110 V] Maximum power consumption: 1500 VA Low Power Mode : 107 W or less Sleep Mode : 6 W or less [220 V] Maximum power consumption: 1320 VA Low Power Mode : 107 W or less Sleep Mode : 6 W or less Dimensions WorkCentre 5016, 5020/B • Width 595 x Depth 532 x Height 528 mm WorkCentre 5020/DB • Width 595 x Depth 532 x Height 605 mm Weight WorkCentre 5016, 5020/B WorkCentre 5020/DB : 33.0 kg (72.8 lbs.) : 38.0 kg (83.5 lbs.
Specifications Scan Feature Specifications Type Monochrome scanner Scan size Maximum : 297 x 432 mm (A3, 11 x 17") Minimum : 128 x 210 mm (A5) Scan resolution 600 x 600 dpi, 400 x 400 dpi, 300 x 300 dpi, 200 x 200 dpi, 150 x 150 dpi, 100 x 100 dpi (23.6 x 23.6, 15.7 x 15.7, 11.8 x 11.8, 7.9 x 7.9, 5.9 x 5.
System Settings System Settings The following procedure describes how to configure the system settings. If the machine is in the No Account Mode 1) Proceed to Step 1 of the following procedure. If the machine is in the Single Account Mode 1) Refer to "Logging in to the Machine" (P.68) to log in to the machine. 2) Proceed to Step 1 of the following procedure. If the machine is in the Multiple Account Mode 1) Refer to "Logging in to the Machine" (P.
System Settings 5. Press the button to confirm the entered value. button The letter [P] appears blinking in the Display. 6. Press the button to log out. The machine exits the System Setting Mode. button System Setting List Menu Number Menu Description Value 1 Auto Clear Time When the machine completes a copy job, it clears features which have been selected for that particular copy job after a specified period of time.
System Settings Menu Number 5 Menu Reduce/Enlarge Ratio Description Select the default zoom ratio. Note • The selectable values change depending on the selected measuring unit under Metric/Inches (menu number: 15). Value Inches 0: 100%* 1: 50% 2: 78% 3: 129% 4: 200% Metric 0: 100%* 1: 50% 2: 70% 3: 141% 4: 200% 6 Automatic Tray Switching When a tray runs out of paper during a copy job, the machine automatically selects another tray that is loaded with the same size and same orientation of paper.
System Settings Menu Number 12 Menu Description Transition Time to Sleep Mode Select the transition time for the machine to switch to the Sleep Mode after the machine switches to the Low Power Mode. For more information on the Sleep Mode, refer to "Sleep Mode" (P.32). Note • When selecting [0], the machine switches to the Sleep Mode as soon as the machine switches to the Low Power Mode during inactivity.
System Settings Menu Number Menu Description Value 17 Wait Time after Clearing Jams in the Bypass Tray After clearing paper jams in the Bypass Tray, the machine automatically executes the recovery processing. Specify how long it takes for the machine to start its recovery processing after paper jams have been cleared.
System Settings Additional System Setting List (When Selecting the Multiple Account Mode) When the machine is in the Multiple Account Mode by selecting “2” for Account Mode (menu number: 70) in the system settings, additional menus become available in the system settings. Menu Number Menu Description Value 71 All Accounts Copy Count Clear Clears the copy count of all the accounts. 100 Account Number 1 Copy Count Shows the total number of copies 0 - 60,000 made under the account number 1.
System Settings Menu Number Menu Description Value 207 Account Number 7 Password Specify a three-digit password of the account number 7. 000 - 999 208 Account Number 8 Password Specify a three-digit password of the account number 8. 000 - 999 209 Account Number 9 Password Specify a three-digit password of the account number 9. 000 - 999 210 Account Number 10 Password Specify a three-digit password of the account number 10.
Optional Accessories Document Sizes Detectable by the Document Feeder Depending on the measuring unit the machine is in, the document sizes that can be detected by the Document Feeder change as shown in the table below. Switch the measuring unit as necessary in the system setting (menu number: 15). Note • When an undetectable size of document is loaded in the Document Feeder, the error code [A2] appears in the display. For more information, refer to "Error Codes" (P.92).
12 Index Numerics <2-sided> button .................................................28 A Access Cover 1 ..................................17, 104, 105 Access Cover 2 ..................................17, 105, 107 Account Mode ............................................ 65, 127 Multiple Account Mode .................................65 No Account Mode .........................................65 Single Account Mode ...................................65 All Accounts Copy Count Clear ........................
Index Document size/type ....................................122 Original changing speed .............................122 Document Glass .................................. 18, 55, 116 Document Present ..............................................92 Document Type ................................................124 Drum Cartridge .................................. 18, 110, 114 Drum Cartridge Remaining Life ........................127 Duplex Module ....................................................
Index Sharpness (Copying) ................................. 125 Sharpness (Scanning) ............................... 125 System Administrator Password ........127, 128 Total Print Counter ..................................... 127 Transition Time To Low Power Mode ........ 125 Transition Time to Sleep Mode .................. 126 Tray Priority ............................................... 124 Wait Time after Clearing Jams in the Bypass Tray ........................ 127 Replace Drum Cartridge ..............
