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7-19
Printer Problems
Symptom Cause and Solution
The printer does not print. • The PC cable is not connected properly.
• The PC cable is defective. Swap the cable
with one known to work. If necessary,
replace the cable.
• If the PC cable is one that was notreceived
with the machine, ensure that it is
compliant with the IEEE 1284 standard.
• The printer port is configured incorrectly.
Check printer setting in Windows to make
certain that the print job is being sent to
the correct port (for example, LPT1).
• A paper jam has occurred. Refer to
Clearing Jams on page 7-2.
• The printer may be configured incorrectly
within an application. Check the
application to verify that all print settings
are correct.
• The printer driver may be incorrectly
installed. Re-install the printer driver. See
Uninstalling Software on page 1-35.Try
printing a test page.
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