Xerox WorkCentre 4265 Multifunction Printer Imprimante multifonction User Guide Guide d'utilisation ® ® Italiano Guida per l’utente Svenska Användarhandbok Čeština Uživatelská příručka Deutsch Benutzerhandbuch Dansk Betjeningsvejledning Polski Przewodnik użytkownika Español Guía del usuario Suomi Käyttöopas Magyar Felhasználói útmutató Português Guia do usuário Nederlands Gebruikershandleiding Norsk Brukerhåndbok Türkçe Kullanıcı Kılavuzu Русский Руководство пользователя Ελληνικ
© 2014 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.
Contents 1 Safety 11 Electrical Safety ................................................................................................................................................................. 12 General Guidelines ................................................................................................................................................... 12 Power Cord ............................................................................................................................
Contents Selecting a Connection Method ......................................................................................................................... 38 Physically Connecting the Printer to the Network ...................................................................................... 39 Connecting to a Computer Using USB ............................................................................................................ 39 Connecting to a Telephone Line ..............................
Contents Windows Printing Options .................................................................................................................................... 72 Macintosh Printing Options.................................................................................................................................. 73 Linux Printing Options ............................................................................................................................................ 74 Managing Jobs.
Contents Selecting 2-Sided Scanning ................................................................................................................................ 105 Setting the File Format ........................................................................................................................................ 105 Lightening or Darkening the Image ...............................................................................................................
Contents Cleaning the Scanner ............................................................................................................................................ 133 Cleaning the Interior ............................................................................................................................................. 135 Ordering Supplies ......................................................................................................................................................
Contents Standard Features .................................................................................................................................................. 178 Physical Specifications.................................................................................................................................................. 180 Clearance Requirements for Standard Configuration ............................................................................
Contents Collection and Disposal of Equipment and Batteries.............................................................................. 205 Battery Symbol Note ............................................................................................................................................. 205 Battery Removal...................................................................................................................................................... 205 Other Countries..................
Safety 1 This chapter includes: • Electrical Safety .................................................................................................................................................................... 12 • • Operational Safety .............................................................................................................................................................. 14 Maintenance Safety ...................................................................................
Safety Electrical Safety General Guidelines WARNINGS: • • Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electric shock. Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are instructed to do so. Turn off the printer when performing these installations. Disconnect the power cord when removing covers and guards for installing optional equipment.
Safety Power Cord • • • Use the power cord supplied with your printer. Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check the outlet. Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal.
Safety Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer. Operational Guidelines • • • • • Do not remove the paper source tray that you selected in either the print driver or control panel while the printer is printing.
Safety Printer Supplies • • • • • • Use the supplies designed for your printer. The use of unsuitable materials can cause poor performance and a possible safety hazard. Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies. Store all consumables in accordance with the instructions given on the package or container. Keep all consumable supplies away from the reach of children. Never throw toner, print/drum cartridges, or toner containers into an open flame.
Safety Maintenance Safety • • • • Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer. Do not use aerosol cleaners. Clean with a dry lint-free cloth only. Do not burn any consumables or routine maintenance items. For information on Xerox® supplies recycling programs, go to www.xerox.com/gwa. WARNING: Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used on electromechanical equipment.
Safety Printer Symbols Symbol Description Warning: Indicates a hazard which, if not avoided, could result in death or serious injury. Caution: Indicates a mandatory action to take in order to avoid damage to the property. Hot surface on or in the printer. Use caution to avoid personal injury. Do not burn the item. Do not expose the imaging unit to light for more than 10 minutes. Do not expose the imaging unit to direct sunlight. Do not touch the part or area of the printer.
Safety Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) Europe: +44 1707 353 434 For product safety information in the United States and Canada, go to www.xerox.com/environment. For product safety information in Europe, go to www.xerox.com/environment_europe.
Features 2 This chapter includes: • Parts of the Printer............................................................................................................................................................... 20 • • Information Pages .............................................................................................................................................................. 27 Power Saver Mode .......................................................................................
Features Parts of the Printer This section includes: • Front View ............................................................................................................................................................................... 20 • • Rear View ................................................................................................................................................................................. 23 Internal Components ................................................
Features Optional Finisher, Tray 2, and High-Capacity Feeder 1. 2. 3. 4. 5. 6. 7. 8. Optional 500-Sheet Finisher Finisher Front Door USB Port Document Feeder with 100-Sheet Capacity Document Feeder Top Cover Control Panel Side Door Bypass tray with 100-sheet capacity 9. 10. 11. 12. 13. Front Door Tray 1 with 520-sheet capacity Feeder Tray Outside Cover Feeder Tray Inside Cover Optional Feeder Tray 2 with 520-Sheet Capacity 14. High-Capacity Feeder Outside Cover 15. High-Capacity Feeder Inside Cover 16.
Features Alternate Configuration with Trays 1-4 1. Bypass tray with 100-sheet capacity 2. Tray 1 with 520-sheet capacity 3. Optional Feeder Tray 2 with 520-Sheet Capacity 22 Xerox® WorkCentre® 4265 Multifunction Printer User Guide 4. Optional 520-Sheet Feeder Tray 3 5.
Features Rear View 1. 2. 3. 4. 5. 6. 7. 8. Control Board Control Board Cover Power Connector Power Switch Red LED Card Reader Slot Green LED Finisher Interface 9. 10. 11. 12. 13. 14. 15.
Features Internal Components 1. 2. 3. 4. Toner Cartridge Drum Cartridge Smart Kit Drum Cartridge Document Glass 5. Document Feeder 6. Fuser 7. Transfer Roller Optional 500-Sheet Finisher 1. 2. 3.
Features Control Panel The control panel consists of a touch screen and buttons you press to control the functions available on the printer. The control panel: • Displays the current operating status of the printer. • Provides access to print features. • Provides access to reference materials. • Provides access to Tools and Setup menus. • Provides access to Troubleshooting menus and videos. • Prompts you to load paper, replace supplies, and clear jams. • Displays errors and warnings.
Features Item Name Description 12 Clear All Button This button clears previous and changed settings for the current selection. To reset all features to their default settings and clear existing scans, press this button twice. 13 Language Button This button changes the touch screen language and keyboard settings. 14 Power Saver button This button enters and exits the low-power mode. 15 Help Button This button displays information about the current selection on the touch screen.
Features Information Pages Your printer has a printable set of information pages. These include configuration and font information, demonstration pages, and more. Printing the Information Pages 1. 2. 3. At the printer control panel, press the Machine Status button. On the Machine Information tab, touch Self Help. To print an information page, select an option, then touch Print. Note: To scroll through the list of available items, touch and drag your finger up or down on the menu. 4. Touch Close.
Features Power Saver Mode Power Saver mode reduces power consumption when the printer is left idle for a specified period of time. Power Saver Levels There are two levels of Power Saver mode. • Power Saver Mode 1: After a specified period of inactivity, the touch screen is dims and the printer operates on reduced power consumption. • Power Saver Mode 2: After a specified period of inactivity, the touch screen turns off and the printer enters standby mode.
Features Administration Features This section includes: • CentreWare Internet Services......................................................................................................................................... 29 • • Accessing CentreWare Internet Services ................................................................................................................... 29 Finding the IP Address of the Printer .................................................................................
Features Finding the IP Address of the Printer To install the print drivers for a network-connected printer, you need the IP address of your printer. You also need the IP address to access the settings of your printer through CentreWare Internet Services. You can view the IP address of your printer on the control panel or on the Configuration Report. To view the IP address of the printer on the control panel: 1. At the printer control panel, press the Machine Status button. 2.
Features More Information You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/WC4265docs Technical support information for your printer; including online technical support, Online Support Assistant, and driver downloads. www.xerox.com/office/WC4265support Information about menus or error messages Press the control panel Help (?) button.
Installation and Setup 3 This chapter includes: • Installation and Setup Overview ................................................................................................................................... 34 • • Selecting a Location for the Printer.............................................................................................................................. 35 Configuring the Printer at Setup .......................................................................................
Installation and Setup Installation and Setup Overview Before printing, your computer and the printer must be plugged in, turned on, and connected. Configure the initial settings of the printer, then install the driver software and utilities on your computer. You can connect to your printer directly from your computer using USB, or connect over a network using an Ethernet cable or wireless connection. Hardware and cabling requirements vary for the different connection methods.
Installation and Setup Selecting a Location for the Printer • Select a dust-free area with temperatures from 10–30°C (50–90°F), and relative humidity 20–80%. Note: Sudden temperature fluctuations can affect print quality. Rapid heating of a cold room can cause condensation inside the printer, directly interfering with image transfer. • • • Place the printer on a level, solid, non-vibrating surface with adequate strength for the weight of the printer.
Installation and Setup Configuring the Printer at Setup Once the printer is assembled, to complete the configuration process, use the Product Enablement Key. The Product Enablement Key sets the billing mode. Note: The Product Enablement Key is packaged in a plastic tube contained inside the box with the printer. To configure the printer using the Product Enablement Key: 1. Remove the plastic card that contains the Product Enablement Key from the tube. 2.
Installation and Setup 4. 5. 6. In the Installation Wizard, to begin, select your chosen language and keyboard layout, then touch Next. On the Product Enablement Settings screen, follow the directions. At step 2 of the Installation Wizard, insert the Product Enablement Key into the card reader slot at the back of the printer. 7. When the green LED light stops blinking and remains illuminated for approximately 10 seconds, remove the Product Enablement Key from the card reader slot. 8. Touch Continue. 9.
Installation and Setup Connecting the Printer This section includes: • Selecting a Connection Method .................................................................................................................................... 38 • • Physically Connecting the Printer to the Network ................................................................................................. 39 Connecting to a Computer Using USB ..................................................................................
Installation and Setup Physically Connecting the Printer to the Network Use a Category 5 or better Ethernet cable to connect the printer to the network. An Ethernet network is used for one or more computers and supports many printers and systems simultaneously. An Ethernet connection provides direct access to printer settings using CentreWare Internet Services. To connect the printer: 1. Connect the power cord to the printer, and plug the cord into an electrical outlet. 2.
Installation and Setup Turning the Printer On and Off The printer has a Power Down button on the touch screen and a power switch on the left side. ThePower Down button on the touch screen initiates an orderly shutdown of the printer electronic components The power switch on the side of the printer controls the main power to the printer. To turn on the printer: 1. Turn on the power switch. • If the power switch is on, but the printer is powered off, the printer was turned off using the control panel.
Installation and Setup Configuring Network Settings This section includes: • About TCP/IP and IP Addresses ..................................................................................................................................... 41 About TCP/IP and IP Addresses Computers and printers primarily use TCP/IP protocols to communicate over an Ethernet network. Generally, Macintosh computers use either TCP/IP or the Bonjour protocol to communicate with a network printer.
Installation and Setup Enabling the Printer for Scanning If the printer is connected to a network, you can scan to any of the following locations. • FTP • SMB • HTTP • HTTPS • SFTP • An email address • A shared folder on your computer For details, see CentreWare Internet Services on page 29. Note: If your printer is connected using the USB cable, you cannot scan to an email address or a network location, such as a shared folder on your computer. For details, see the System Administrator Guide at www.xerox.
Installation and Setup Installing the Software This section includes: • Operating System Requirements .................................................................................................................................. 43 • • Installing Drivers and Utilities for Windows ............................................................................................................. 43 Installing Print Drivers for Macintosh OS X Version 10.7 and Later ...........................................
Installation and Setup 8. 9. If your printer still does not appear in the list of discovered printers, and you know the IP address: a. Click the Network Printer icon at the top of the window. b. Enter the IP address or the DNS name of the printer. c. Click Search. d. From the list of discovered printers, select your printer, then click Next. If the printer still does not appear in the list of discovered printers, and you do not know the IP address: a. Click Advanced Search. b.
Installation and Setup Insert the Software and Documentation disc into the appropriate drive on your computer. To view the .dmg file for your printer, double-click the disc icon on your desktop. Open the .dmg file, then navigate to the appropriate installer file for your operating system. To begin installation, open the Installer package file. To acknowledge the warning and introductory messages, click Continue. Click Continue again. To accept the license agreement, click Continue, then click Agree.
Installation and Setup Installing the Print Drivers for UNIX and Linux To install the UNIX print drivers on your computer, you require root or superuser privileges. Notes: • • This procedure requires an Internet connection. To install Linux drivers, perform the following steps, then select Linux instead of UNIX for the operating system and package. To install the print driver software: 1. At the printer, do the following: a. Verify that the TCP/IP protocol is enabled and the network cable is installed.
Installation and Setup Installing the Printer as a Web Service on Devices Web Services on Devices (WSD) allow a client to discover and access a remote device and its associated services across a network. WSD supports device discovery, control, and use. To install a WSD printer using the Add Device Wizard: 1. At your computer, click Start, then select Devices and Printers. 2. To launch the Add Device Wizard, click Add a Device. 3.
Paper and Media 4 This chapter includes: • Supported Paper ................................................................................................................................................................... 50 • • Loading Paper........................................................................................................................................................................ 56 Printing on Special Paper ..................................................................
Paper and Media Supported Paper This section includes: • Ordering Paper ...................................................................................................................................................................... 50 • • General Paper Loading Guidelines................................................................................................................................ 50 Paper That Can Damage Your Printer ...............................................................
Paper and Media Paper That Can Damage Your Printer Some paper and other media types can cause poor output quality, increased paper jams, or damage your printer.
Paper and Media Supported Paper Types and Weights Paper Tray Paper Types Weight Bypass Tray Plain Lightweight Bond Hole Punched Pre-Printed Recycled Envelope Transparency Labels Cardstock Cotton Letterhead 70–90 g/m² 60–69 g/m² 105–120 g/m² 60–90 g/m² 75–85 g/m² 60–85 g/m² 75–90 g/m² 138–146 g/m² 120–150 g/m² 90–163 g/m² 90 g/m² Plain Lightweight Bond Hole Punched Pre-Printed Recycled Cardstock Cotton Letterhead 70–90 g/m² 60–69 g/m² 105–120 g/m² 60–90 g/m² 75–85 g/m² 60–85 g/m² 90–163 g/m² 90 g/m²
Paper and Media Supported Standard Paper Sizes Tray European Standard Sizes North American Standard Sizes Tray 1 and optional Trays 2-4 A4 (210 x 297 mm, 8.3 x 11.7 in.) A5 (148 x 210 mm, 5.8 x 8.3 in.) JIS B5 (182 x 257 mm, 7.2 x 10.1 in.) ISO B5 (176 x 250 mm, 6.9 x 9.8 in.) A6 (105 x 148 mm, 4.1 x 5.8 in.) C5 envelope (162 x 229 mm, 6.4 x 9 in.) C6 envelope (114 x 162 mm, 4.5 x 6.38 in.) DL envelope (110 x 220 mm, 4.33 x 8.66 in.) Letter (216 x 279 mm, 8.5 x 11 in.) Legal (216 x 356 mm, 8.
Paper and Media Supported Paper Types and Weights for Automatic 2-Sided Printing Paper Type Weight Lightweight 60–70 g/m² Recycled 60–85 g/m² Plain Letterhead Hole Punched 70–90 g/m² Pre-Printed 75–85 g/m² Supported Standard Paper Sizes for Automatic 2-Sided Printing European Standard Sizes North American Standard Sizes A4 (210 x 297 mm, 8.3 x 11.7 in.) JIS B5 (182 x 257 mm, 7.2 x 10.1 in.) ISO B5 (176 x 250 mm, 6.9 x 9.8 in.) A5 (148 x 210 mm, 5.8 x 8.3 in.) Legal (216 x 356 mm, 8.5 x 14 in.
Paper and Media The following standard paper sizes are supported for automatic stapling. European Standard Sizes North American Standard Sizes A4 (210 x 297 mm, 8.3 x 11.7 in.) JIS B5 (182 x 257 mm, 7.2 x 10.1 in.) Legal (216 x 356 mm, 8.5 x 14 in.) Oficio (216 x 343 mm, 8.5 x 13.5 in.) Folio (216 x 330 mm, 8.5 x 13 in.) Letter (216 x 279 mm, 8.5 x 11 in.) Executive (184 x 267 mm, 7.25 x 10.5 in.) Custom paper sizes within the following ranges are supported for automatic stapling.
Paper and Media Loading Paper This section includes: • Loading Paper in the Bypass Tray ................................................................................................................................ 56 • • Loading Paper in a 520-Sheet Feeder (Trays 1-4) ................................................................................................. 58 Loading Paper in the 2100-Sheet High-Capacity Feeder ..................................................................................
Paper and Media 4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it. 5. 6. Load the paper in the tray. Load hole punched paper with the holes toward the rear of the printer. 7.
Paper and Media Loading Paper in a 520-Sheet Feeder (Trays 1-4) To load paper in a 520-sheet feeder: 1. Pull out the tray until it stops. 2. Move the length and width guides out: a. Pinch the guide lever on each guide. b. Slide the guides outward until they stop. c. Release the levers. 3. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams.
Paper and Media 4. Load the paper with the short edge against the right side of the tray. Notes: • • • Load paper into the tray with the print side face up. Load hole punched paper with the holes toward the rear of the printer. Do not load paper above the maximum fill line. Overfilling can cause paper jams. 5. Adjust the paper guides in the tray to match the size of the paper. 6. Close the tray. 7. 8.
Paper and Media Loading Paper in the 2100-Sheet High-Capacity Feeder To load paper in the high-capacity feeder: 1. Pull out the tray until it stops. 2. 60 To unlock the paper guides, lift, turn, then remove the locking pins from the side paper guides.
Paper and Media 3. To adjust the size, slide the paper guides until the arrow aligns to the required paper size. In this example, the guide is locked to fit JIS B5 paper. 4. To lock the paper guides in place, insert the locking pins into the desired slot, then turn pins to the left until they fit snugly. CAUTION: If you force the pin into place, it can result in breakage. 5. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface.
Paper and Media 6. Load the paper with the short edge against the right side of the tray. Notes: • • • Load paper into the tray with the print side face down. Load hole punched paper with the holes toward the rear of the printer. Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. 7. Close the tray. 8. 9. If the control panel prompts you, verify the paper size, type, and color in the Paper Settings screen. When finished, touch Confirm.
Paper and Media Printing on Special Paper This section includes: • Envelopes ................................................................................................................................................................................. 63 • • Guidelines for Printing Envelopes ................................................................................................................................. 63 Loading Envelopes in a 520-Sheet Feeder (Trays 1-4) ...........................
Paper and Media Loading Envelopes in a 520-Sheet Feeder (Trays 1-4) To load envelopes in a 520-sheet feeder: 1. Pull out the tray until it stops. 2. Remove any paper left in the tray. 3. Load the envelopes in the tray with the flaps closed, flap-side down, flaps toward the rear of the tray. 4. Adjust the paper guides so they rest lightly against the edges of the envelopes. 5. 6. 7. Close the tray. If the control panel prompts you, verify the paper size, type, and color in the Paper Settings screen.
Paper and Media Loading Envelopes in the Bypass Tray 1. Open the bypass tray. 2. Move the width guides to the edges of the tray. Note: If you do not load envelopes in the bypass tray right after they have been removed from the packaging, they can bulge. Flatten them to avoid jams. 3. To load envelopes with long-edge flaps, place the envelopes with the short edge going into the printer, flaps up, and to the right.
Paper and Media 4. For envelopes with adhesive short-edge flaps, load the envelopes with the print side down, flaps closed, and flaps feeding into the printer. 5. 6. If the control panel prompts you, verify the paper size, type, and color in the Paper Settings screen. When finished, touch Confirm. Labels You can print labels from any tray. Guidelines for Printing Labels • • • • • • • • • • Use labels designed for laser printing. Do not use vinyl labels.
Paper and Media Loading Labels in a 520-Sheet Feeder (Trays 1-4) To load labels in a 520-sheet feeder: 1. Remove all paper from the tray. 2. Load the labels face up with the top edge to the right. 3. 4. 5. 6. Adjust the guides until they touch the edges of the paper. Close the tray. If the control panel prompts you, verify the paper size, type, and color in the Paper Settings screen. When finished, touch Confirm. Transparencies You can print transparencies from the bypass tray or from Trays 1-4.
Printing 5 This chapter includes: • Printing Overview ................................................................................................................................................................. 70 • • Selecting Printing Options ................................................................................................................................................ 71 Managing Jobs ...............................................................................................
Printing Printing Overview Before printing, your computer and the printer must be plugged in, turned on, and connected to an active network. Make sure that you have the correct print driver software installed on your computer. For details, see Installing the Software on page 43. 1. Select the appropriate paper. 2. Load paper in the appropriate tray. 3. At the printer control panel, specify the size and type. 4. In your software application, access the print settings.
Printing Selecting Printing Options This section includes: • Print Driver Help.................................................................................................................................................................... 71 • • Windows Printing Options ................................................................................................................................................ 72 Macintosh Printing Options ..........................................................
Printing Windows Printing Options Setting Default Printing Options for Windows When you print from any software application, the printer uses the print job settings specified in the Printing Preferences window. You can specify your most common printing options and save them so that you do not have to change them every time you print. For example, if you want to print on both sides of the paper for most jobs, specify 2-sided printing in Printing Preferences. To select default printing options: 1.
Printing Saving a Set of Commonly Used Printing Options for Windows You can define and save a set of options, so that you can apply them to future print jobs. To save a set of printing options: 1. With the document open in your application, click File > Print. 2. Select the printer, then click Properties. Click the tabs in the Properties window, then select the desired settings. 3.
Printing Saving a Set of Commonly Used Printing Options for Macintosh You can define and save a set of options, so that you can apply them to future print jobs. To save a set of printing options: 1. With the document open in your application, click File > Print. 2. In the printer list, select your printer. 3. Select the desired printing options. 4. To save the settings, select Save Current Settings as Preset.
Printing The following commands are examples of how to print using a job ticket: • lp -d{Target_Queue} -oJT={Absolute_Path_To_Job_Ticket} {Path_To_Print_File} • lp -dMyQueue -oJT=/tmp/DuplexedLetterhead /home/user/PrintReadyFile • lp -dMyQueue -oJT=/tmp/Secure -oSecurePasscode=1234 /home/user/PrintReadyFile Xerox® WorkCentre® 4265 Multifunction Printer User Guide 75
Printing Managing Jobs This section includes: • Managing Jobs at the Control Panel ........................................................................................................................... 76 • • Managing Secure and Held Print Jobs ........................................................................................................................ 77 Managing Jobs in CentreWare Internet Services ........................................................................................
Printing From the Print From menu, you can view lists of saved jobs, jobs stored on a USB Flash drive, or jobs stored in printer folders. You can select and print jobs from any of the lists. To print the job, see Printing Special Job Types on page 81. To reprint saved jobs: At the control panel, press the Services button, then touch Reprint Saved Jobs. Managing Secure and Held Print Jobs When you send a secure print job, the job is held until you release it by typing a passcode at the control panel.
Printing Printing Features This section includes: • Printing on Both Sides of the Paper ............................................................................................................................. 78 • • Selecting Paper Options for Printing ............................................................................................................................ 79 Printing Multiple Pages to a Single Sheet.................................................................................
Printing Selecting Paper Options for Printing There are two ways to select the paper for your print job. You can let the printer select which paper to use based on the document size, paper type, and paper color you specify. You can also select a specific tray loaded with the desired paper. Printing Multiple Pages to a Single Sheet When printing a multiple-page document, you can print more than one page on a single sheet of paper.
Printing To access the Scale options, click the arrow at the right side of the Paper field, then select Other Size. • No Scaling does not increase or decrease the size of the image from the original. • Automatically Scale changes the print from one standard paper size to another standard paper size. The Original Document Size is scaled to fit on the selected output paper size shown in the Output Paper Size field.
Printing Special Job Types Special job types allow you to send a print job from your computer, then print it from the printer control panel. Select special job types in the print driver, Printing Options tab, under Job Type. Secure Print Secure print allows you to associate a 4–10 digit passcode with a print job when sending it to the printer. The job is held at the printer until you enter the passcode at the control panel.
Printing Releasing a Personal Print Job 1. 2. 3. 4. 5. At the printer control panel, press the Job Status button. Touch the Personal & Secure Jobs tab. Touch the folder that holds the print job. Touch Skip Passcode, then touch OK. Touch the corresponding print job in the list, then touch Print. Deleting a Personal Print 1. 2. 3. 4. At the control panel, press the Job Status button. Touch the Personal & Secure Jobs tab. Touch the folder that holds the print job.
Printing Saved Jobs You can use the controls in the Saved jobs window to save the job, or you can print and save the job for future use. Printing from Saved Jobs 1. 2. 3. 4. 5. 6. At the control panel, press the Services button, then touch Reprint Saved Jobs. Touch the name of the saved job that you want to print. Touch OK. Select the number of copies. Press the green Start button. After the job prints, to return to the list of saved jobs, touch Browse.
Printing Held Print Jobs Jobs can be held or paused for various reasons. For example, if the printer is out of paper, the job holds. If you send a sample job, the first copy of the job prints and the rest of the copies hold until you release them. If the system administrator has configured the Hold All Jobs feature, any job sent to the printer is held until you release it. Releasing Held Print Jobs 1. 2. 3. 4. 5. 84 At the control panel, press the Job Status button. Touch Active Jobs.
Printing Printing from a USB Flash Drive You can print .pdf, .ps, .pcl, .prn, .tiff, and .xps files directly from a USB Flash drive. Notes: • • If USB ports are disabled, you cannot use a USB card reader for authentication, update the software, or print from a USB Flash drive. The system administrator must set up this feature before you can use it. For details, see the System Administrator Guide at www.xerox.com/office/WC4265docs. To print from a USB Flash drive: 1.
Copying 6 This chapter includes: • Basic Copying ........................................................................................................................................................................ 88 • Selecting Copy Settings .....................................................................................................................................................
Copying Basic Copying This section includes: • Document Glass.................................................................................................................................................................... 88 • • Document Glass Guidelines ............................................................................................................................................. 89 Document Feeder ........................................................................................
Copying Document Glass Guidelines The document glass accommodates original sizes up to 216 x 356 mm (8.5 x 14 in.). To copy or scan the following types of originals, use the document glass rather than the duplex automatic document feeder. • Paper with paper clips or staples attached • Paper with wrinkles, curls, folds, tears, or notches • Coated or carbonless paper or items other than paper such as cloth or metal • Envelopes • Books Document Feeder • Insert originals face up, with page one on top.
Copying Adjusting Copying Options This section includes: • Basic Settings......................................................................................................................................................................... 91 • • Image-Quality Settings ..................................................................................................................................................... 92 Finishing ........................................................................
Copying Basic Settings This section includes: • • Selecting a Paper Tray ....................................................................................................................................................... 91 Making the Image Lighter or Darker ........................................................................................................................... 91 • Setting 2-Sided Copying ............................................................................................
Copying Image-Quality Settings This section includes: • • Specifying the Original Type ........................................................................................................................................... 92 Adjusting Brightness ........................................................................................................................................................... 92 • Automatically Suppressing Background Variation .................................................
Copying Finishing Collated Copies You can automatically collate multi-page copy jobs. For example, when making three 1-sided copies of a six-page document, the copies are printed in this order: 1, 2, 3, 4, 5, 6; 1, 2, 3, 4, 5, 6; 1, 2, 3, 4, 5, 6 Uncollated copies print in the following order: 1, 1, 1, 2, 2, 2, 3, 3, 3, 4, 4, 4, 5, 5, 5, 6, 6, 6 To select Collate options: 1. At the printer control panel, press the Services Home button. 2. Touch Copy. 3. Touch Finishing, then select an option.
Copying Selecting Copy Settings This section includes: • Output Adjustments ........................................................................................................................................................... 94 • • Output Format Settings .................................................................................................................................................... 96 ID Card Copying ..............................................................................
Copying Erasing the Edges of Copies You can erase content from the edges of your copies by specifying the amount to erase on the right, left, top, and bottom edges. To erase edges on copies: 1. Press the Services Home button, then touch Copy. 2. Touch More Features > Edge Erase. 3. Select an option. 4. Touch OK. Page Layout You can use Page Layout to place a defined number of pages on one or both sides of the paper. Note: Page Layout is disabled unless a preset Original Size is selected.
Copying Output Format Settings This section includes: • Selecting Book Copying ..................................................................................................................................................... 96 • • Creating a Booklet ............................................................................................................................................................... 96 Including Covers .........................................................................
Copying Including Covers You can print the first and last pages of your copy job on different paper, such as colored or heavyweight paper. The printer selects the paper from a different tray. The covers can be blank or printed. Notes: • • Ensure that the paper used for the covers is the same as the paper used for the rest of the document. If Booklet Creation is turned off or the paper supply is set to Auto Select, Covers Options are unavailable.
Copying ID Card Copying You can copy both sides of an ID card or small document onto one side of paper. Each side is copied using the same location on the document glass. The printer stores both sides and prints them side by side on the paper. To copy an ID card: 1. Press the Services Home button, then touch ID Card Copy. 2. To change the options for paper supply, to lighten or darken an image or to turn on auto suppression, in the ID Card Copy screen, touch Edit. 3. Lift the document cover. 4.
Copying Advanced Copying This section includes: • Building a Copy Job............................................................................................................................................................. 99 Building a Copy Job Use this feature to produce complex copy jobs that include a variety of originals requiring different copy settings. Each segment of the job can have different copy settings.
Scanning 7 This chapter includes: • Basic Scanning .................................................................................................................................................................... 102 • • Adjusting Scanning Settings ......................................................................................................................................... 104 Selecting Filing Options ........................................................................................
Scanning Basic Scanning The Scanning feature provides several methods for scanning and storing an original document. The scanning procedure using your printer differs from that of desktop scanners. The printer is connected typically to a network rather than a single computer, so you select a destination for the scanned image at the printer. For details, see Adjusting Scanning Settings on page 104.
Scanning Document Glass • Lift the document feeder cover and place the first page face down in the upper left corner of the document glass. • Align the originals to the matching paper size printed on the edge of the glass. • The document glass accommodates original sizes up to 216 x 356 mm (8.5 x 14 in.). • The document glass automatically detects Legal or Letter/A4 and smaller paper sizes. Document Feeder • Insert originals face up, with page one on top.
Scanning Adjusting Scanning Settings This section includes: • Setting the Output Color................................................................................................................................................. 104 • • Setting the Scan Resolution .......................................................................................................................................... 104 Selecting 2-Sided Scanning ......................................................................
Scanning Selecting 2-Sided Scanning 2-Sided Scanning scans both sides of the original image. To set 2-sided scanning: 1. At the printer control panel, press Clear All, then press Services Home. 2. Touch Scan To, then select an option. 3. Touch 2-Sided Scanning. 4. Touch 2-Sided. 5. To rotate the image on side 2 by 180 degrees, touch 2-Sided, then touch Rotate Side 2. 6. Touch OK. Setting the File Format 1. 2. 3. 4. 5. At the printer control panel, press Clear All, then press Services Home.
Scanning Specifying the Original Size 1. 2. 3. 4. At the printer control panel, press Clear All, then press Services Home. Touch Scan To, then select an option. Touch Original Size, then select an option. Touch OK. Erasing Edges To use Edge Erase: 1. At the printer control panel, press Clear All, then press Services Home. 2. Touch Scan To, then select an option. 3. Touch More Features > Scan to Edge. 4. To change the Edge Erase settings, select an option. 5. Touch OK.
Scanning Building a Scan Job Use this feature to combine an assorted group of originals for assembly into a single scan job. When you build a scan job, each individual segment is scanned as a single job. At any time, you can touch Delete All Segments to modify the job. To build a scan job: 1. At the printer control panel, press Clear All, then press Services Home. 2. Touch Workflow Scanning, then touch an option. 3. Touch More Features > Build Job. 4. Touch On. 5. Touch Options. a.
Scanning Selecting Filing Options Filing Options provide additional settings for naming images, selecting image formats, and selecting behavior when a file name exists. Document Management and Add File Destinations can be modified only after scanning to network file repositories or scanning to home are set up. For details, see the System Administrator Guide at www.xerox.com/office/WC4265docs. To select filing options: 1. At the printer control panel, press Clear All, then press Services Home. 2.
Scanning Sending a Scanned Image to a Destination Before scanning to a destination, configure the destination folders on the server or share the folder on a personal computer. In addition, you must have at least one Scan To Destination in the address book. If Scan To Destination properties are not properly configured, the Scan To icon appears grayed out on the touch screen. To scan an image and send it to a destination: 1. Load the original on the document glass or in the document feeder. 2.
Scanning Scanning to a Shared Folder on a Network Computer This section includes: • Sharing a Folder on a Windows Computer ............................................................................................................. 110 • • Sharing a Folder Using Macintosh OS X Version 10.7 and Later ................................................................... 111 Scanning to a Folder on a Network Computer ...........................................................................................
Scanning Sharing a Folder Using Macintosh OS X Version 10.7 and Later 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. From the Apple menu, select System Preferences. Select Sharing. From the Service menu, select File Sharing. Under Shared Folders, click the plus icon (+). Browse to the folder that you want to share on the network, then click Add. To modify access rights for your folder, select it. The groups activate. From the Users list, click Everyone, then use the arrows to select Read & Write. Click Options.
Scanning Scanning to Your Home Directory The Scan to Home feature allows you to scan an image to your home directory. Note: To use the Scan to Home function, you must log in with a valid user name and passcode. To scan an image to your home directory: 1. Load the original on the document glass or in the document feeder. 2. At the printer control panel, press Clear All, then press Services Home. 3. Touch Workflow Scanning. 4. Select the template that the system administrator created. 5.
Scanning Scanning to an Email Address When using this feature, the images you scan are sent as email attachments. Before scanning to email, configure the email SMTP and From Field properties. You must have at least one email address in the address book. If email properties are not properly configured, the Email icon appears grayed out on the touch screen. To scan an image and send it to an email address: 1. Load the original on the document glass or in the document feeder. 2.
Scanning Scanning to a USB Flash Drive You can scan a document and store the scanned file on a USB Flash drive. The Scan to USB function produces scans in .jpg, .pdf, and .tiff file formats. To scan to a USB Flash drive: 1. Load the original on the document glass or in the duplex automatic document feeder. 2. Insert your USB Flash drive into the USB port on the side of the printer. 3. Touch USB > Scan to USB. 4. Change scan settings as needed. For details, see Adjusting Scanning Settings on page 104. 5.
Scanning Scanning to a Computer If the system administrator enables Remote Start in CentreWare Internet Services, you can scan images directly from the scanner to a PC. Using Microsoft Clip Organizer, you can scan, import, and store images from the printer. You can also scan directly from the printer to a computer using most TWAIN-compliant scanning applications. Scanning to a Computer 1. 2. At the printer, load the original on the document glass or in the automatic document feeder.
Faxing 8 This chapter includes: • Basic Faxing.......................................................................................................................................................................... 118 • • Selecting Fax Options....................................................................................................................................................... 120 Storing a Fax in a Local Mailbox ........................................................................
Faxing Basic Faxing To send a fax: 1. Load your original documents: − Use the document glass for single pages or paper that cannot be fed using the document feeder. Place the first page of the document face down, in the top left corner of the document glass. − Use the document feeder for multiple or single pages. Remove any staples and paper clips from the pages and place them face up in the document feeder. 2. Press the Services Home button, then touch Fax. 3.
Faxing Document Feeder • Insert originals face up, with page one on top. • Adjust the paper guides so they fit against the originals. • The document feeder accepts paper weights from 50–105 g/m² (12.5–28 lb.) for 2-sided pages. • The document feeder accepts paper sizes from 145 x 145 mm (5.7 x 5.7 in.) through 216 x 356 mm (8.5 x 14 in.) for 1-sided pages, and 176 x 250 (6.93 x 9.84 in.) through 216 x 356 mm (8.5 x 14 in.) for 2-sided pages.
Faxing Selecting Fax Options This section includes: • Specifying the Size of the Original ............................................................................................................................. 120 • • Sending a Delayed Fax .................................................................................................................................................... 120 Automatically Suppressing Background Variation ..............................................................
Faxing Automatically Suppressing Background Variation When scanning originals printed on thin paper, text or images printed on one side of the paper can be seen on the other side. Use the Auto Suppression setting to reduce the sensitivity of the printer to variations in light background colors. To select Auto Suppression: 1. At the printer control panel, press Clear All, then press Services Home. 2. Touch Fax, then touch an option. 3. Touch More Features > Background Suppression. 4. Touch Auto Suppression.
Faxing Building a Fax Job Use this feature to fax an assorted group of originals, each with different settings. Each segment is programmed and scanned, and the images are stored temporarily in the printer. Once all segments have been stored, the individual segments are faxed as a single job. To build a fax job: 1. At the printer control panel, press Clear All, then press Services Home. 2. Touch Fax, then touch an option. 3. Touch More Features > Build Job. 4. Touch On. 5. Touch Options.
Faxing Storing a Fax in a Local Mailbox The system administrator must create a mailbox before you can use this feature. For details, see the System Administrator Guide at www.xerox.com/office/WC4265docs. To store a fax in a local mailbox: 1. At the printer control panel, press Clear All, then press Services Home. 2. Touch Fax > Mailboxes. 3. Touch Store To Mailbox > Local Mailbox. 4. Touch an option, then touch OK.
Faxing Printing Local Mailbox Documents To use this feature, you must have documents stored in a mailbox. For details, see Storing a Fax in a Local Mailbox on page 123. To print local mailbox documents: 1. At the printer control panel, press Clear All, then press Services Home. 2. Touch Fax > Mailboxes. 3. Touch Print From Mailbox. 4. Touch an option. 5. Touch Print.
Faxing Sending a Fax to a Remote Mailbox 1. 2. 3. 4. At the printer control panel, press Clear All, then press Services Home. Touch Fax > Mailboxes. Touch Store To Mailbox > Remote Mailbox. Touch an option, then touch OK.
Faxing Storing a Fax for Local or Remote Polling Turn on Secure or Non-Secure Local Polling to make fax documents stored on one printer available for remote polling by other printers. When Secure Local Polling is on, you create a list of fax numbers that are allowed to access the stored faxes on the printer. To store a fax: 1. At the printer control panel, press Clear All, then press Services Home. 2. Touch Fax > Polling. 3. Touch Store Locally for Remote Polling. 4. Touch an option. 5. Touch Save.
Faxing Polling a Remote Fax If remote polling is turned on, you can retrieve documents that were stored using local polling on another fax machine. Note: If Local Polling is turned on, Remote Polling is not available. To turn off Local Polling, touch Local Polling > Off > Save. To poll a remote fax: 1. At the printer control panel, press Clear All, then press Services Home. 2. Touch Fax > Polling. 3. Touch Retrieve/Print Remote Files. 4. Type the fax number. 5. Touch Print.
Faxing Printing or Deleting Stored Faxes 1. 2. 3. 128 At the printer control panel, press Clear All, then press Services Home. Touch Fax > Polling. Touch Local File Management, then select an option.
Faxing Using the Address Book This section includes: • Adding an Individual Entry to the Device Address Book................................................................................... 129 • Editing an Individual Address Book Entry ............................................................................................................... 129 Adding an Individual Entry to the Device Address Book The Device Address Book stores a maximum of 2000 contacts.
Maintenance 9 This chapter includes: • Cleaning the Printer .......................................................................................................................................................... 132 • • Ordering Supplies ............................................................................................................................................................... 136 Managing the Printer .................................................................................
Maintenance Cleaning the Printer This section includes: • General Precautions .......................................................................................................................................................... 132 • • Cleaning the Exterior ........................................................................................................................................................ 133 Cleaning the Scanner ...................................................................
Maintenance Cleaning the Exterior Clean the exterior of the printer once a month. • Wipe the paper tray, output tray, control panel, and other parts with a damp, soft cloth. • After cleaning, wipe with a dry, soft cloth. • For stubborn stains, apply a small amount of mild detergent to the cloth and gently wipe the stain off. CAUTION: Do not spray detergent directly on the printer. Liquid detergent could enter the printer through a gap and cause problems.
Maintenance 4. Wipe the surface of the document glass until it is clean and dry. Note: For best results, to remove marks and streaks, use a standard glass cleaner. 5. Wipe the white underside of the document cover until it is clean and dry. 6. Close the document cover. Cleaning the Feed Rollers, Separation Pad, and Scanner Components Debris and toner stains on the document feeder feed rollers, separation pads, and scanner components can cause stains or unwanted marks on printed documents.
Maintenance Cleaning the Interior To prevent stains inside the printer that can deteriorate print quality, clean the interior of the printer regularly. Clean the printer interior whenever you replace the drum cartridge. After clearing paper jams or replacing a toner cartridge, inspect the inside of the printer before closing the printer covers and doors. • Remove any remaining pieces of paper or debris. For details, see Clearing Paper Jams on page 152. • Remove any dust or stains with a dry, clean cloth.
Maintenance Ordering Supplies This section includes: Consumables........................................................................................................................................................................ 136 Routine Maintenance Items ......................................................................................................................................... 136 When to Order Supplies...........................................................................
Maintenance When to Order Supplies A warning appears on the control panel when the Toner Cartridge or the Smart Kit Drum Cartridge are near their replacement time. Verify that you have replacements on hand. It is important to order these items when the messages first appear to avoid interruptions to your printing. An error message appears on the control panel when the Toner Cartridge or the Smart Kit Drum Cartridge must be replaced. Order supplies from your local reseller or go to www.xerox.
Maintenance Toner Cartridges This section includes: • General Precautions .......................................................................................................................................................... 138 • Replacing a Toner Cartridge..........................................................................................................................................
Maintenance Replacing a Toner Cartridge When a toner cartridge approaches the end of its usable life span, the control panel displays a toner low message. When a toner cartridge is empty, the printer stops and displays a message on the control panel. Note: Each toner cartridge includes installation instructions. Printer Status Message Cause and Solution Low Toner Status. Ensure that a new Toner Cartridge The toner cartridge is low. Order a new toner cartridge. is available.
Maintenance Managing the Printer This section includes: • Moving the Printer ............................................................................................................................................................. 140 • Billing and Usage Information.....................................................................................................................................
Maintenance 4. 5. When moving the printer from one location to another, use caution to ensure that the printer does not topple. When lifting the printer, grasp the areas as shown. Notes: • • To prevent dropping or tipping the printer, hold the printer between two people, with each person using one hand underneath to hold the printer and the other hand on top to stabilize it. Repack the printer and its options using the original packing material and boxes or a Xerox Repackaging Kit.
Troubleshooting 10 This chapter includes: • General Troubleshooting ................................................................................................................................................ 144 • • Paper Jams ............................................................................................................................................................................ 150 Print-Quality Problems ...........................................................................
Troubleshooting General Troubleshooting This section includes: • General Precautions .......................................................................................................................................................... 144 • • Restarting the Printer ....................................................................................................................................................... 145 Printer Fails to Power On .......................................................
Troubleshooting Caution When Cleaning CAUTIONS: • • • • When cleaning your printer, do not use organic or strong chemical solvents or aerosol cleaners. Do not pour fluids directly into any area of the printer. Use supplies and cleaning materials only as directed in the Maintenance section of this manual. Do not spray detergent directly on the printer. Liquid detergent could enter the printer through a gap and cause problems. Never use cleaning agents other than water or mild detergent.
Troubleshooting Printer Fails to Power On Probable Causes Solutions The power switch is not turned on. Turn on the power switch. For details, see Turning the Printer On and Off on page 40. The power cord is not correctly plugged into the outlet. Turn off the printer power switch, and plug the power cord securely into the outlet. Something is wrong with the outlet connected to the printer. • Plug another electrical appliance into the outlet and see if it operates properly. • Try a different outlet.
Troubleshooting Automatic 2-Sided Printing Problems Probable Causes Solutions Unsupported or incorrect paper. Ensure that you are using a supported paper size and weight for 2-sided printing. Envelopes and labels cannot be used for 2-sided printing. For details, see Supported Standard Types and Weights for Automatic 2-Sided Printing on page 54 and Supported Standard Paper Sizes for Automatic 2-Sided Printing on page 54. Incorrect setting.
Troubleshooting Printer Fails to Print Probable Causes Solutions The printer has an error. • To clear the error, follow the onscreen prompts. • If the error persists, contact your Xerox representative. The printer is out of paper. Load paper into the tray. A toner cartridge is empty. Replace the empty toner cartridge. The front door is open. • Ensure that the toner cartridge and Smart Kit drum cartridge are installed and fully seated. • Ensure that the front and side doors are closed.
Troubleshooting Condensation Has Formed Inside the Printer Moisture can condense inside a printer where the humidity is above 85% or when a cold printer is located in a warm room. Condensation can form in a printer after it has been sitting in a cold room that is heated quickly. Probable Causes Solutions The printer has been sitting in a cold room. • Allow the printer to acclimate for several hours before operation. • Allow the printer to operate for several hours at room temperature.
Troubleshooting Paper Jams This section includes: • Minimizing Paper Jams .................................................................................................................................................... 150 • • Locating Paper Jams......................................................................................................................................................... 151 Clearing Paper Jams ................................................................................
Troubleshooting Avoid the following: • Polyester coated paper that is specially designed for inkjet printers. • Paper that is folded, wrinkled, or excessively curled. • Loading more than one type, size, or weight of paper in a tray at the same time. • Overfilling the trays. • Allowing the output tray to overfill. For a detailed list of supported paper, go to www.xerox.com/paper. Locating Paper Jams WARNING: To avoid injury, never touch a labeled area on or near the heat roller in the fuser.
Troubleshooting Clearing Paper Jams This section includes: • Clearing Paper Jams from Tray 1 ................................................................................................................................ 152 • • Clearing Paper Jams from Trays 2-4 .......................................................................................................................... 154 Clearing Paper Jams from the 2100-Sheet High-Capacity Feeder .......................................................
Troubleshooting 3. Insert tray 1 into the printer, then push it in all the way. 4. 5. If the control panel prompts you, verify the paper size, type, and color in the Paper Settings screen. Touch Confirm.
Troubleshooting Clearing Paper Jams from Trays 2-4 To resolve the error displayed on the control panel you must clear all paper from the paper path. 1. Remove tray 2 from the printer. 2. Remove any crumpled paper from the tray and any remaining paper jammed in the printer. 3. Insert tray 2 into the printer, then push it all the way in.
Troubleshooting 4. If the control panel prompts you, open the outside and inside covers, then remove the jammed paper. 5. 6. 7. Close the inside and outside covers. If the control panel prompts you, verify the paper size, type, and color in the Paper Settings screen. Touch Confirm. Clearing Paper Jams from the 2100-Sheet High-Capacity Feeder 1. 2. Before removing the paper tray from the printer, look at the jam message on the control panel. If another jam is shown, clear that jam first.
Troubleshooting 3. If the control panel prompts you, open the outside and inside covers, then remove the jammed paper. Note: If the paper does not move easily, to remove it, reach behind the high-capacity feeder tray and grasp the paper, then pull gently. 4. 5. 6. 7. 156 If the paper is torn, remove all torn pieces from the printer. Push the tray back into the printer completely, then close the inside and outside covers.
Troubleshooting Clearing Jams in the Optional Finisher 1. Open the finisher front door. 2. To access the finisher, release lever 1c, then slide the finisher unit to the left. CAUTION: To avoid dropping the finisher, do not slide the finisher too far to the left 1a 3. Remove any jammed paper from inside the finisher area.
Troubleshooting 4. 5. If the paper is torn, remove all torn pieces from the finisher. Close the finisher front door. 6. To return the finisher to its original position, lift slightly and push to the right until the finisher clicks into place. Clearing Paper Jams from the Document Feeder 1. 2. 158 Remove any paper from the document feeder. Open the document feeder top cover.
Troubleshooting 3. If paper is jammed in the exit of the document feeder, pull it out as illustrated. 4. To access the document feeder to remove jammed paper, lift the document feeder cover. 5. To open the document feeder inside cover, gently pull the green lever. 6. Remove any paper or debris from the paper path.
Troubleshooting 7. Press the document feeder inside cover into its original position, then ensure that the lever is locked in place. Note: Ensure that the magnetic edge of the white plastic strip rests securely against the metal strip. 8. 160 Close the document feeder cover.
Troubleshooting Clearing Paper Jams from the Fuser Area To resolve the error displayed on the control panel you must clear all paper from the paper path. 1. To access jammed paper in the fuser area, open the right side door. 2. Gently remove any paper from the fuser area. WARNING: The area around the fuser can be hot. Use caution to avoid injury. 3. Close the right side door.
Troubleshooting Clearing Paper Jams from the Duplex Area 1. To access paper jams in the duplex area, open the right side door. 2. Gently remove any paper from the duplex area. 3. Close the right side door.
Troubleshooting Clearing Paper Jams at the Bypass Tray 1. Remove any paper from the bypass tray. Where the tray connects to the printer, clear any paper that is jammed. 2. If the paper is torn, check inside the printer for pieces of paper, then gently remove them. If you cannot remove the paper fragments easily, contact your Xerox representative. WARNING: The area around the fuser can be hot. Use caution to avoid injury. 3. 4. 5.
Troubleshooting Troubleshooting Paper Jams This section includes: • Multiple Sheets Pulled Together .................................................................................................................................. 164 • • Paper Misfeeds .................................................................................................................................................................... 164 Label and Envelope Misfeeds .........................................................
Troubleshooting Label and Envelope Misfeeds Probable Causes Solutions The label sheet is facing the wrong way in the • Load label sheets according to the instructions from the tray. manufacturer. • Load labels face down in the bypass tray. • Load labels face up in trays 1–4. • Do not load labels in the high-capacity feeder. Envelopes are loaded incorrectly in trays 1–4. Load envelopes in trays 1–4 with the flaps closed, flap-side down, and the short edge leading into the printer.
Troubleshooting Print-Quality Problems Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems, use the information in this section to troubleshoot the problem. For more information, go to www.xerox.com/office/WC4265support. CAUTION: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media.
Troubleshooting Symptom Solutions The output is too light. • To check the toner level, check the control panel, use the print driver, or CentreWare Internet Services. If the toner cartridge is near empty, replace it. • Verify that the toner cartridge is approved for use in this printer, and replace it as needed. For best results, use a genuine Xerox toner cartridge. • Ensure that the print quality mode is not set to Toner Saver. Toner Saver us useful for draft quality output.
Troubleshooting Symptom Solutions The output is blank. • Turn off the printer, then turn it on again. • If the error persists, contact your Xerox representative. Streaks appear in the output. • Replace the Smart Kit Drum Cartridge. • Contact your Xerox representative. The output has a mottled appearance. • Verify that the paper is the correct size, type, and weight. If not, change the paper settings. • Ensure that the humidity is within specifications.
Troubleshooting Symptom Solutions Auger marks appear on the printed output. • To check the toner level, check the control panel, use the print driver, or CentreWare Internet Services. If the toner cartridge is near empty, replace it. • Verify that the toner cartridge is approved for use in this printer, and replace it as needed. For best results, use a genuine Xerox toner cartridge. • Replace the Smart Kit Drum Cartridge. The output print is wrinkled or stained.
Troubleshooting Copy and Scan Problems If the copy or scan quality is poor, refer to the following table. Symptoms Solutions Lines or streaks present in copies only made from the document feeder. There is debris on the document glass. When scanning, the paper from the document feeder passes over the debris creating lines or streaks. Clean all glass surfaces with a lint-free cloth. Spots present in copies taken from the document glass. There is debris on the document glass.
Troubleshooting Fax Problems Note: If you cannot send and receive faxes, ensure that you are connected to an approved analog or digital telephone line. To troubleshoot fax connection issues: Problems Sending Faxes Symptoms Causes Solutions The document is not scanned using the document feeder. The document is too thick, too thin, or too small. Use the document glass to send the fax. The document is scanned at an angle.
Troubleshooting Problems Receiving Faxes Symptoms Causes Solutions The received fax is blank. There is a problem with the telephone connection or with the fax machine of the caller. Verify that the printer can make clean copies. If it can, have the caller send the fax again. The sender loaded the pages incorrectly. Contact the sender. The printer answers the call, but does not accept incoming data. Not enough memory. If the job contains several graphics, the printer could not have enough memory.
Troubleshooting Getting Help This section includes: • Control Panel Messages .................................................................................................................................................. 173 • • Online Support Assistant ................................................................................................................................................ 174 Using the Integrated Troubleshooting Tools............................................................
Troubleshooting Viewing Fault and Alert Messages on the Control Panel When a fault condition occurs, a message appears on the control panel to inform you of the problem. Fault messages warn you about printer conditions that prevent the printer from printing or degrade printing performance. If more than one fault occurs, only one is displayed on the control panel. To view a list of the current faults on the control panel: 1. Press Machine Status, then touch the Active Messages tab. 2.
Troubleshooting Using the Integrated Troubleshooting Tools To troubleshoot print-quality problems and paper jams, you can use several integrated tools such as Information pages and CentreWare Internet Services. Available Information Pages Information pages provide important details to help you troubleshoot issues or analyze printer use. You can print information pages from the printer control panel.
Troubleshooting CentreWare Internet Services CentreWare Internet Services is the administration and configuration software installed on the embedded Web server in the printer. It allows you to configure and administer the printer from a Web browser. CentreWare Internet Services requires: • A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or Linux environments. • TCP/IP and HTTP enabled in the printer.
Specifications A This appendix includes: • Printer Configurations and Options ........................................................................................................................... 178 • • Physical Specifications ..................................................................................................................................................... 180 Environmental Specifications ..........................................................................................
Specifications Printer Configurations and Options Standard Configurations Model Includes WorkCentre 4265/S Multifunction Printer Standard features WorkCentre 4265/X Multifunction Printer • Standard features • Fax WorkCentre 4265XF Multifunction Printer • • • • • Standard features Fax 500-sheet finisher 2100-sheet high-capacity feeder One extra 520-sheet feeder Standard Features Print speed Standard mode supports up to 55 ppm for Letter and 53 ppm for A4 2-Sided print speed Standard mode support
Specifications Email and Scan file formats • • • • Control panel 4.3 inch LCD touch screen and keypad navigation Connectivity Remote access JPEG TIFF PDF XPS • Universal Serial Bus (USB 2.
Specifications Physical Specifications Clearance Requirements for Standard Configuration 180 Xerox® WorkCentre® 4265 Multifunction Printer User Guide
Specifications Clearance Requirements for Standard Configuration with Optional Finisher Xerox® WorkCentre® 4265 Multifunction Printer User Guide 181
Specifications Clearance Requirements for Standard Configuration with Optional Feeders 182 Xerox® WorkCentre® 4265 Multifunction Printer User Guide
Specifications Clearance Requirements for Standard Configuration with Optional Finisher and Feeders Weights and Dimensions Width 62.17 cm (24.5 in.) Depth 51.13 cm (20.1 in.) Height 62.40 cm (24.6 in.) Weight S configuration 42.41 kg (93.63lb.) Weight X configuration 42.53 kg (93.89 lb.) Weight XF configuration 92.39 kg (203.9 lb.
Specifications Environmental Specifications Temperature • • • Operating Temperature: 10–32°C (50–90°F) Optimum Temperature: 16–30°C (61–86°F) Storage Temperature: from –20 through 40°C (from –4 through 104°F) Relative Humidity • • • Minimum–Maximum Humidity Range: 10–90%, less than 90% when in the packaging Optimum Humidity: 30–70% Operating Humidity: 20–80% Relative Humidity Elevation For optimum performance, use the printer at elevations below 3100 m (10,170 ft.).
Specifications Electrical Specifications Power Supply Voltage and Frequency Power Supply Voltage Power Supply Frequency 110–127 VAC +/-10%, (99–140 VAC) 50 Hz 60 Hz 220–240 VAC +/-10%, (198–264 VAC) 50 Hz 60 Hz Power Consumption • • • Energy Saver Mode (Sleep): Less than 1.5W Continuous printing: Less than 900W Ready/Standby: Less than 30W This printer does not consume electric power when the power switch is turned off even if the printer is connected to an AC outlet.
Specifications Performance Specifications Printer warm up time: • Power on: 60 seconds • From power saver: 15 seconds Print Speed Maximum print speeds for 1-sided continuous printing are 55 ppm for Letter (8.5 x 11 in.) and 53 ppm for A4 (210 x 297 mm). Several factors affect print speed: • 2-sided printing: The maximum print speeds for 2-sided continuous printing are 50 ppm for Letter (8.5 x 11 in.) and 48 ppm for A4 (210 x 297 mm). • Print mode: Standard is the fastest print mode.
Regulatory Information B This appendix includes: • Basic Regulations ............................................................................................................................................................... 188 • • Copy Regulations ............................................................................................................................................................... 193 Fax Regulations .........................................................................
Regulatory Information Basic Regulations Xerox has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this printer in a typical office environment. United States FCC Regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Regulatory Information European Union The CE mark applied to this product symbolizes a declaration of conformity by Xerox with the following applicable Directives of the European Union as of the dates indicated: • December 12, 2006: Low Voltage Directive 2006/95/EC • December 15, 2004: Electromagnetic Compatibility Directive 2004/108/EC • March 9, 1999: Radio & Telecommunications Terminal Equipment Directive 1999/5/EC This printer, if used properly in accordance with the instructions, is not dangerous for
Regulatory Information Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.
Regulatory Information Environmental Choice Certified to Office Machines CCD-035 This product is certified to Environmental Choice standard for office machines, meeting all requirements for reduced environmental impact. As part of achieving certification, Xerox Corporation has proven this product meets the Environmental Choice criteria for energy efficiency.
Regulatory Information Turkey RoHS Regulation In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEE regulation.” “EEE yönetmeliğine uygundur.” Regulatory Information for 2.4 GHz Wireless Network Adapter This product contains a 2.4 GHz Wireless LAN radio transmitter module which complies with the requirements specified in FCC Part 15, Industry Canada RSS-210 and European Council Directive 99/5/EC.
Regulatory Information Copy Regulations United States Congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions. 1. Obligations or Securities of the United States Government, such as: − Certificates of Indebtedness. − National Bank Currency. − Coupons from Bonds. − Federal Reserve Bank Notes. − Silver Certificates. − Gold Certificates. − United States Bonds.
Regulatory Information 4. 5. 6. 7. 8. 9. Certificate of Citizenship or Naturalization. Foreign Naturalization Certificates may be photographed. Passports. Foreign Passports may be photographed. Immigration papers. Draft Registration Cards. Selective Service Induction papers that bear any of the following Registrant’s information: − Earnings or Income. − Court Record. − Physical or mental condition. − Dependency Status. − Previous military service.
Regulatory Information • • • Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada Documents, registers, or records kept by public officials charged with the duty of making or issuing certified copies thereof, where the copy falsely purports to be a certified copy thereof Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner This list is provided
Regulatory Information Fax Regulations United States Fax Send Header Requirements The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including a fax machine, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the messag
Regulatory Information To order the correct service from the local Telephone Company, you could also have to quote the codes in the following list: • Facility Interface Code (FIC) = 02LS2 • Service Order Code (SOC) = 9.0Y CAUTION: Ask your local Telephone Company for the modular jack type installed on your line. Connecting this machine to an unauthorized jack can damage telephone company equipment.
Regulatory Information Canada This product meets the applicable Industry Canada technical specifications. A representative designated by the supplier should coordinate repairs to certified equipment. Repairs or alterations made by the user to this device, or device malfunctions, could cause the telecommunications company to request you to disconnect the equipment. For user protection, make sure that the printer is properly grounded.
Regulatory Information New Zealand 1. 2. 3. 4. 5. 6. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, it does not provide any sort of warranty, and it does not imply that any Telepermitted product is compatible with all Telecom network services.
Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts.
Recycling and Disposal C This appendix includes: • All Countries ......................................................................................................................................................................... 202 • • North America ..................................................................................................................................................................... 203 European Union .................................................................
Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities.
Recycling and Disposal North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.
Recycling and Disposal European Union Some equipment may be used in both a domestic/household and a professional/business application. Domestic/Household Environment Application of this symbol on your equipment is confirmation that you should not dispose of the equipment in the normal household waste stream. In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be segregated from household waste.
Recycling and Disposal Collection and Disposal of Equipment and Batteries These symbols on the products and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery, and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directive 2002/96/EC and 2006/66/EC.
Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance.
