User's Manual

Troubleshooting
176 Xerox
®
WorkCentre
®
3615 Black and White Multifunction Printer
User Guide
Symptom Solutions
The output is blank. • Turn off the printer, then turn it on again.
• If the error persists, contact your Xerox representative.
Streaks appear in the output. • Replace the Smart Kit Drum Cartridge.
• Contact your Xerox representative.
The output has a mottled
appearance.
• Verify that the paper is the correct size, type, and weight. If not, change
the paper settings.
• Ensure that the humidity in the room is within specifications. For details,
see Relative Humidity on page 191.
• Adjust Transfer Unit to a lower value for the selected paper type. For
details, see Adjusting the Transfer Unit on page 141.
• Set the Adjust Transfer Unit setting to a higher value for the paper type.
For details, see Adjusting the Transfer Unit on page 141.
Ghosting appears in the printed
output.
• Verify that the paper is the correct size, type, and weight. If not, change
the paper settings.
• Change the Paper Type settings in the print driver.
In the Printing Preferences of the print driver, on the Paper/Output tab,
change the Paper Type setting.
• Replace the Smart Kit Drum Cartridge.
• Adjust the fuser. For details, see Adjusting the Fuser on page 142.
• Enable Ghost Control. For details, see Enabling Ghost Control on page
147.