Operation Manual

Troubleshooting
178 Xerox
®
WorkCentre
®
3615 Black and White Multifunction Printer
User Guide
Symptom Solutions
The top margin is incorrect. • Ensure that the paper is loaded properly.
• Ensure that the margins are set correctly in the application you are using.
The printed surface of the paper is
bumpy.
1. Print a solid image over the entire surface of one sheet of paper.
2. Load the printed sheet into the tray with the printed side face down.
3. Print five blank pages to remove debris from the fuser rollers.
The printed areas contain white
spots.
Adjust Transfer Unit to a lower value for the selected paper type. For details,
see Adjusting the Transfer Unit on page 141.
Toner streaks appear on the edges of
prints.
Enable the Decrease Electrostatic Memory feature. For details, see
Decreasing Electrostatic Memory on page 147.
Copy and Scan Problems
If the copy or scan quality is poor, refer to the following table.
Symptoms Solutions
Lines or streaks present in copies only made
from the document feeder.
There is debris on the document glass. When scanning, the paper
from the document feeder passes over the debris creating lines or
streaks. Clean all glass surfaces with a lint-free cloth.
Spots present in copies taken from the
document glass.
There is debris on the document glass. When scanning, the debris
creates a spot on the image. Clean all glass surfaces with a lint-free
cloth.
The reverse side of the original is showing on
the copy or scan.
Turn on Background Suppression.
Image is too light or too dark. • Copy: To lighten, darken, or adjust contrast, use the Image
Quality settings.
• Scan: To lighten, darken, or adjust contrast, use the Advanced
Settings Tab.
If the problem persists, for online support information, go to www.xerox.com/office/WC3615support.