User's Manual

Troubleshooting
Xerox WorkCentre 3315DN/3325DN/3325DNI
User Guide
199
[xxx] indicates the media type, [zzz] indicates the paper size, [yyy] indicates the tray.
Message Meaning Suggested Solutions
BOOTP problem
BOOTP has a problem.
Reconfigure DHCP/static IP
There is a problem with the
network.
•Check your network
environment, or contact your
network administrator.
BOOTP problem
BOOTP has a problem. Switching
to Auto IP
There is a problem with the
network.
•Check your network
environment, or contact your
network administrator.
Connection Error Connection with the SMTP server
failed.
• Check the server settings and
the network cable.
Data Read Fail
Check USB key
Time expired while reading data. •Try again.
Data Write Fail
Check USB key
Storing to the USB memory failed. • Check the available USB
memory space.
DHCP problem
DHCP has a problem. Reconfigure
BOOTP/static IP
There is a problem with the
network.
•Check your network
environment, or contact your
network administrator.
DHCP problem
DHCP has a problem. Switching to
Auto IP
There is a problem with the
network.
•Check your network
environment, or contact your
network administrator.
Door is open.
Close it
The front door or fuser door is not
securely latched.
• Close the front door until it
locks into place.
• Close the fuser door until it
locks into place.
Enter Again Your entry was incorrect. • Input the correct entry.
File Format is Not Supported The selected file format is not
supported.
• Use the correct file format.
Fuser error There is a problem in the machine. • Turn the machine off and turn
it on again. If the problem
persists, call for service.
Group Not Available You have tried to select a group
location number where only a
single location number can be
used, such as when adding
locations for a multiple send
operation.
• Use a speed dial number or
dial number manually using
the number keypad.
IP Conflict
This IP address conflicts with that
of other system
The IP address is used elsewhere. • Check the IP address or obtain
a new IP address.
Jam bottom of duplex Paper has jammed during duplex
printing.
• Clear the jam. (See Paper Jams
on page 192.)