Printer User Manual

Troubleshooting
WorkCentre 6400 Multifunction Printer
User Guide
199
The Printer Pulls Multiple Sheets Together
Paper Jam Message Stays On
Duplex Unit Jams
Document Feeder Jams
Probable Causes Solutions
The paper tray is too full. Remove some of the paper. Do not load paper past
fill line.
The front edges of the paper are not even. Remove the media, align the front edges, and then
reload it.
The media is moist from humidity. Remove the media from the tray, and replace it with
new dry media.
Too much static electricity is present. Try a new ream of paper.
Do not fan transparencies.
Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the media path and make sure that you have
removed all of the jammed paper. For more
information see Understanding the Media Path on
page 198.
Probable Causes Solutions
Unsupported media (wrong size, thickness, type, etc.)
is being used.
Use only Xerox-approved media. For more
information see Supported Media on page 41.
Recheck the media path inside the duplex unit and
make sure that you have removed all of the jammed
paper.
Make sure that you have not mixed media types in
the tray.
Do not duplex envelopes, labels, transparencies,
heavyweight stock, or gloss stock.
Probable Causes Solutions
Unsupported media (wrong size, thickness, type, etc.). Do not use media that is too thick.
Use only Xerox-approved media. See Supported
Media on page 41.