Operation Manual

Quick Reference Guide Page 12-11
Troubleshooting
Output does not reflect the selections made on the
Touch Screen
¾ Press Clear All between jobs.
¾ If a Save button displays on the Touch Screen, ensure Save is selected after
each selection.
Fax
The image is reduced on a transmission
¾ Confirm the original size of the documents. Documents may be reduced on the
available paper supply at the receiving fax machine.
The machine does not answer incoming calls
¾ Change the Automatic Answer Delay setting to 0 seconds. Refer to the Training
and Information CD (CD2) for further assistance.
The machine answers calls but does not accept
incoming data
¾ If the job contains several graphics, the machine may not have enough memory.
The machine will not answer if memory is low.
¾ Remove stored documents and jobs and wait for existing jobs to complete. This
will increase the available memory.
Fault Messages will not clear
¾ There may be occasions when a fault is cleared but the message will not clear.
Reboot your machine by powering OFF and ON using the ON/OFF switch at the
side of the machine.
CAUTION:Wait approximately 20 seconds before turning the machine back
ON. Any incomplete jobs in the queue will be lost.
CAUTION:Use only the ON/OFF switch to reboot your machine. Damage may
occur to your machine if power is removed by other means.