Printer User Guide
Table Of Contents
- Contents
- Introduction
- Getting Started
- Unpacking
- Installing the Toner Cartridge
- Loading Paper
- Connecting Telephone Line
- Connecting a Printer Cable
- Turning the Machine On
- Changing the Display Language
- Setting the Machine ID
- Setting the Time and Date
- Setting the Paper Size and Type
- Setting Sounds
- Using the Save Modes
- Installing Xerox drivers in Windows
- System Requirements
- Installing Xerox Drivers in Microsoft Windows XP or Windows 2000 using the USB port
- Installing Xerox Drivers in Microsoft Windows XP, 2000 or Windows 98/ME using the Parallel port
- Installing Xerox Drivers in Microsoft Windows 98 or Windows Millennium using the USB port
- Printer Driver Features
- Using ControlCentre
- Paper Handling
- Printing Tasks
- Copying
- Scanning
- Faxing
- Changing the Fax Setup options
- Available Fax Setup Options
- Loading a Document
- Selecting the Paper Tray
- Adjusting the Document Resolution
- Sending a Fax Automatically
- Sending a Fax Manually
- Redialing the Last Number
- Confirming Transmission
- Automatic Redialing
- About Receiving Modes
- Loading Paper for Receiving Faxes
- Receiving Automatically in Fax Mode
- Receiving Manually in Tel Mode
- Receiving Automatically in Ans/Fax Mode
- Receiving Manually Using an Extension Telephone
- Receiving Faxes Using the DRPD Mode
- Receiving Faxes in the Memory
- One-touch Dialing
- Speed Dialing
- Group Dialing
- Searching for a Number in Memory
- Printing a Phonebook List
- Sending Broadcast Faxes
- Sending a Delayed Fax
- Sending a Priority Fax
- Adding Documents To a Scheduled Fax
- Canceling a Scheduled Fax
- Using Secure Receiving Mode
- Printing Reports
- Using Advanced Fax Settings
- Maintenance
- Troubleshooting
- Using USB Flash Drive
- Using Your Machine In Linux
- Using Windows PostScript Driver (WorkCentre PE120i Only)
- Printing From a Macintosh (WorkCentre PE120i Only)
- Installing Machine Options
- Specifications
- Index
Troubleshooting
9.17
9
Solving Other Problems
The following chart lists some conditions that may occur and the recommended
solutions. Follow the suggested solutions until the problem is corrected. If the
problem persists, please call for service.
Paper Feeding Problems
Condition Suggested solutions
Paper is jammed
during printing.
Clear the paper jam. See page 9.5.
Paper sticks together. • Ensure that there is not too much paper in the paper tray.
The paper tray can hold up to 250 sheets of paper,
depending on the thickness of your paper.
• Make sure that you are using the correct type of paper. See
“Paper Specifications” on page E.6.
• Remove paper from the paper tray and flex or fan the
paper.
• Humid conditions may cause some paper to stick together.
• Try a different brand of paper.
Multiple sheets of
paper do not feed.
• Different types of paper may be stacked in the paper tray.
Load paper of only one type, size, and weight.
• If multiple sheets have caused a paper jam, clear the paper
jam. See page 9.5.
Paper does not feed
into the machine.
• Remove any obstructions inside the machine.
• Paper has not been loaded correctly. Remove paper from
the tray and reload it correctly.
• There is too much paper in the paper tray. Remove excess
paper from the tray.
• The paper is too thick. Use only paper that meets the
specifications required by the machine. See “Paper
Specifications” on page E.6.
The paper keeps
jamming.
• There is too much paper in the paper tray. Remove excess
paper from the tray. If you are printing on special
materials, use the Bypass tray.
• An incorrect type of paper is being used. Use only paper
that meets the specifications required by the machine. See
“Paper Specifications” on page E.6.
• There may be debris inside the machine. Open the front
door and remove the debris.
Transparencies stick
together in the paper
exit.
Use only transparencies specifically designed for laser
printers. Remove each transparency as it exits from the
machine.