XES Synergix 8850 Printer Operator Manual 701P36587 July 2001
Prepared by: Xerox Corporation Global Knowledge & Language Services 800 Phillips Road Building 845-17S Webster, New York 14580-9791 USA ©XESystems Inc. 2001. All rights reserved. Printed in the United States of America XEROX®, 8850, XES Synergix 8850 Digital Solution, Synergix Scan System, the digital box icon, AccXES, and acronym, XES, are trademarks of XEROX CORPORATION.
Table of contents EMC notices............................................................................................................................................................. iii Australia/New Zealand........................................................................................................................................iii European Union.................................................................................................................................................
TABLE OF CONTENTS 6. Problem solving.............................................................................................................................................. 35 Clearing media jams ......................................................................................................................................... 35 Fuser area jam ...........................................................................................................................................
EMC notices Australia/New Zealand Changes or modifications to this equipment not specifically approved by Fuji Xerox Australia PTA. Limited may void the user’s authority to operate this equipment. Shielded cables must be used with this equipment to maintain compliance with the Radiocommunications Act 1992. European Union WARNING This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
EMC NOTICES Japan This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions. Changes or modifications to this equipment not specifically approved by Fuji Xerox Limited may void the user’s authority to operate this equipment.
Safety notes Your system has been designed and tested to meet strict safety requirements. These include safety agency examination and approval plus compliance with established environmental standards. Please read the following instructions carefully before operating the printer and refer to them as needed to ensure continued safe operations. Follow all warnings and instructions marked on or supplied with the product. Unplug the units from the wall outlet before cleaning the exterior.
SAFETY NOTES Never push objects of any kind into the slots of the units as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the units. Never remove any covers or guards that require a tool for removal. There are no operator serviceable areas within these covers. Never attempt any maintenance function that is not specified in this operator guide. Never defeat interlock switches.
Introduction Congratulations on acquiring your new XES Synergix 8850 Printer. Xerox Engineering Systems looks forward to supporting you and helping you increase your printing productivity. The XES Synergix 8850 Printer is available as a standalone printer with an embedded AccXES controller or as a multi-function device with a Synergix Scan System and an embedded AccXES controller. The Synergix Stacker and a full-featured folder are optional accessories for either configuration.
INTRODUCTION Chapter 5 Care This chapter contains instructions for replacing the toner cartridge and toner waste bottle and cleaning the printer surface. It also lists the supplies needed and the procedure for ordering them. Chapter 6 Problem solving This chapter provides the procedures for clearing jams. It contains status code and error message tables, as well as a general problem-solving table.
1. Printer overview This chapter shows the orientation of the printer. It also illustrates and describes its main components, as well as the elements of the control panel. Printer orientation The illustration below shows the printer orientation. You must be familiar with this orientation when following the messages in the message display and the instructions in this guide. 3 2 4 1 1. Left side 2. Back 3. Right side 4.
PRINTER OVERVIEW Main components 1 8 7 6 2 3 5 4 2 1. Output tray Prints exit the printer face up onto this tray. This tray holds up to 100 prints of all sizes (including mixed sizes). The tray can be raised for access to the cut sheet feed-in shelf and the media supply drawers. 2. Drawer 1 Open to load paper rolls and to clear media jams in drawer 1. 3. Drawer 2 Open to load paper rolls and to clear media jams in drawer 2. 4.
PRINTER OVERVIEW 6 1 5 4 2 3 1. Cutter drawer Open to clear media jams in the cutter area. WARNING: The cutter blade is very sharp. Do not touch the cutter blade when clearing media jams in the cutter area. 2. Printer on/off switch (white) Press to switch the printer on or off. 3. Power cord connection Connect the power cord here and to a suitable power outlet. 4. Circuit breaker switch (black) Press to turn power to the AccXES controller on or off. 5.
PRINTER OVERVIEW Control panel The control panel is located on top of the front side of the printer. It consists of a graphic display, a message display, several function keys, and a numeric keypad. /C 1 4 2 3 4 5 6 7 8 9 10 1. Graphic display This is an illustration of the printer with indicator lights for the front door, the cutter drawer, the toner supply access cover, the cut sheet feed-in shelf, drawer 1, drawer 2, and drawer 3. The indicator lights have three states.
PRINTER OVERVIEW 8. On-line/Off-line key Press this key to switch between the on-line and off-line modes. In on-line mode, the indicator light to the left of the key is lit. In off-line mode, the indicator light is not lit. When in on-line mode, the printer accepts and processes print requests. When in off-line mode, the printer holds print requests in the print queue. The requests remain in the print queue until either the printer returns to on-line mode or power to the controller is lost.
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2. Powering on and off This chapter describes the procedures for powering on and powering off. It also describes the power consumption modes. Powering on Circuit breaker switch Printer power switch To power on: 1. Switch the circuit breaker to the On (I) position. This turns on power to the AccXES controller. The AccXES controller does not have a separate power switch. 2. Switch the printer power switch to the On (I) position. This turns on power to the printer.
POWERING ON AND OFF Powering off To power off: 1. Switch the circuit breaker to the Off (O) position. This turns off power to the AccXES controller. The AccXES controller does not have a separate power switch. 2. Switch the printer power switch to the Off (O) position. This turns off power to the printer. Power consumption modes The printer has four power consumption modes. They are: Running The printer is capable of making prints immediately in this mode.
3. Media This chapter provides the following information: • A listing of the ways in which the printer notifies you when a media roll is low or empty • The procedure for loading roll media into the media drawers • The procedure for specifying the media size and type for each media drawer • The procedure for bypassing the media drawers and manually feeding cut sheets into the printer • An explanation of the automatic roll switching feature • Tips for safe storage of your printer media.
MEDIA Loading the roll media To load a media roll: 1. Raise the output tray all the way so that it rests on top of the printer. 2. Lift the handle of the applicable drawer and open the drawer all the way. NOTE: In some locations, high or low humidity affects the media and causes print quality problems. To resolve the problems, a sealed media drawer can be installed on the printer in place of one of the standard media drawers. 3.
MEDIA 5. Rotate the media roll to wind the end of the media onto the roll. 6. Lift the media roll out of the drawer. 7. Lay the media roll on a flat, horizontal surface. 8. Squeeze the lever at the end of the media roll support tube and remove the tube from the media roll. 9. Lay the new media roll on a flat, horizontal surface. 10. Slide the end of the media roll support tube without the lever into the new media roll as far as it will go.
MEDIA 11. Squeeze the lever at the end of the media roll support tube and position the tube until the size indicators on the tube match the size of the roll. • For example, if the media roll is 36 inches, the ends of the media roll should be at the 36-inch markers on the media roll support tube. 12. Place the new media roll into the media drawer so that the lead edge of the paper is on the underside of the roll and toward the printer. 13.
MEDIA 16. Rotate the media roll to feed the media under the baffle and beyond the registration window. NOTE: Ensure that the lead edge of the media is flat and is not folded over itself. 17. Squeeze the baffle release and lower the baffle until it locks in place on both sides. 18. Slowly rotate the media roll until the lead edge of the media is centered in the registration window. 19. Do one of the following: • If the drawer is a sealed media drawer, close the Plexiglas cover.
MEDIA Changing the roll media size and type Whenever you open a media drawer, the message display prompts you to change the type or width of the media. If you have not changed the type or width of the roll media in the drawer, press the Exit key. If you have changed the type or width, you must enter the new information. To change the roll media size and type: 1. Press the Media key. The message display indicates the width and type of roll media last specified for drawer 1.
MEDIA 6. Press the Previous or Next key to scroll through the media type selections. The media type selections are BOND, VELLUM, and FILM. 7. When you scroll to the desired media type, press the Enter key. 8. Do one of the following: XES SYNERGIX 8850 PRINTER OPERATOR MANUAL • Press the Media key or the Exit key to save your selections and return to the system prompt • Press the Enter key to return to the media size and type selection process and change the selections you just made.
MEDIA Using the cut sheet feed-in shelf When the correct media size or type is not loaded in the printer, you can bypass the media drawers and manually load cut sheets into the printer. To manually feed cut sheets into the printer: 1. Raise the output tray all the way until it rests on top of the printer. 2. Select the appropriate cut sheet for the print job. NOTE: The minimum size for a cut sheet is 8-1/2 x 11 inches (216 x 279 mm) fed short edge lead. 3.
MEDIA Automatic media roll switching The printer has an automatic roll-switching feature that allows it to switch to another roll when the roll in use empties. This feature provides for longer continuous operation of the printer. Automatic switching is possible only if the following conditions are met: • Another drawer contains a media roll of the identical size and type as the roll in use. • The print job has not specified a particular roll (e.g., roll 1).
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4. Off-line Setup Menu The printer has an off-line Setup Menu that allows you to customize the printer and the AccXES controller to meet your particular requirements. Setup Menu options The Setup Menu has the following options: • Utilities • Setup I/O Ports • Setup Printers • Processing Defaults • System Administration • Printer Menu Each of the Setup Menu options has a number of sub-options. This chapter documents the Printer Menu option in detail.
OFF-LINE SETUP MENU Printer Menu The Printer Menu allows you to control the operation of the printer. This menu contains six options. The table below describes the Printer Menu options and their sub-options. Table 1. Option AUDIBLE INDICATORS Printer Menu options Sub-option Function KEYPRESS Enables or disables an audible beeper when a control panel key is pressed.
OFF-LINE SETUP MENU Table 1. Printer Menu options (continued) Option DIAGNOSTICS BILLING METERS Sub-option Function TEST PLOT Allows you to run a test print in off-line mode from each media source. The selections are ROLL 1, ROLL 2, ROLL 3, and BYPASS. PRINTER DIAGNOSTICS Reserved for use by the service representative and is password protected. RECENT FAULT LOG Displays a record of the last 99 printer faults. You may be asked to provide information from this log when placing a call for service.
OFF-LINE SETUP MENU Accessing the Printer Menu To access the Printer Menu: 1. Press the On-line/Off-line key to enter off-line mode. • The on-line/off-line indicator will go out. • The display will indicate "XES SYNERGIX 8850 PAUSED." 2. Press the Enter key to access the XES SYNERGIX 8850 SETUP MENU. 3. Press the Previous or Next key until is displayed. 4. Press the Enter key to access the PRINTER MENU. • The display will indicate "PRINTER MENU .
OFF-LINE SETUP MENU Setting the timers To set the Power Saver mode and Rest mode timers: 1. Access the PRINTER MENU. See "Accessing the Printer Menu" in this chapter. 2. Press the Previous or Next key until TIMERS is displayed. 3. Press the Enter key to select TIMERS. The current setting for the READY TO POWER SAVER option is displayed. 4. Do one of the following: • To select the READY TO POWER SAVER option, press the Enter key.
OFF-LINE SETUP MENU Specifying the finisher configuration type To specify the finisher configuration type: 1. Access the PRINTER MENU. See "Accessing the Printer Menu" in this chapter. 2. Press the Previous or Next key until FINISHER SETTINGS is displayed. 3. Press the Enter key to select FINISHER SETTINGS. 4. Press the Enter key to select FINISHER CONFIG TYPE. The current value for the FINISHER CONFIG TYPE option is displayed. 5. Press the Previous or Next key to switch between NONE and 003. 6.
OFF-LINE SETUP MENU Viewing the recent fault log To view the recent fault: 1. Access the PRINTER MENU. See "Accessing the Printer Menu" in this chapter. 2. Press the Previous or Next key until DIAGNOSTICS is displayed. 3. Press the Enter key to select DIAGNOSTICS. 4. Press the Previous or Next key until RECENT FAULT LOG is displayed. 5. Press the Enter key to select RECENT FAULT LOG. 6. Press the Next key to display the two most recent faults. 7.
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5. Care The printer requires a minimum of operator maintenance. You will need to replace the toner cartridge and toner waste bottle when the cartridge empties. You also will need to clean the outside surface of the printer when necessary. This chapter provides the procedures for performing the required tasks and for ordering supplies.
CARE Replacing the toner cartridge To replace the toner cartridge: CAUTION: Toner identified for use in the XES Synergix 8850 Printer is a two-component material made specifically for this printer. Use of toner not identified for the XES Synergix 8850 Printer will damage the printer. 1. Open the replacement toner carton. • Remove the replacement toner cartridge. • Remove the replacement toner waste bottle.
CARE 6. Carefully lift the used toner cartridge out of the printer. • Try not to tilt the cartridge too much to avoid toner spillage. 7. Wipe any excess toner off the used toner cartridge. 8. Seal the used toner cartridge dispenser patch with tape. 9. Place the used toner cartridge in the empty replacement toner carton. • Do not seal the carton until you have added the toner waste bottle to it as well.
CARE 12. Lower the toner cartridge into position while pushing the plunger to the left. 13. Release the plunger. 14. Rotate the toner cartridge back and forth until the cartridge locks into position. CAUTION: Remove the cover tape carefully. Do not remove the clear, perforated seal. 15. Remove the cover tape from the toner cartridge. • Do not remove the seal under the tape. 16. Slide the gold cartridge dispenser patch cover to the right to conceal the cartridge patch.
CARE Replacing the toner waste bottle Each time you replace the toner cartridge, you must replace the toner waste bottle as well. To replace the toner waste bottle: 1. Open the front door. . CAUTION: Pull the toner waste bottle out gently to avoid spillage of toner. 2. Carefully remove the toner waste bottle. • Pull the waste bottle forward until it disengages from the mounting bracket. . 3. Remove the stopper from the side of the used toner waste bottle.
CARE CAUTION: Ensure that the stopper is firmly in place to avoid spillage of toner. 4. Snap the stopper into place on the top of the used toner waste bottle. 5. Remove the stopper from the top of the new toner waste bottle. 6. Snap the stopper into place on the front of the new toner waste bottle. 7. Slide the new toner waste bottle onto the mounting bracket. • Push the bottle forward until you feel it snap into place. 8. Close the front door.
CARE Cleaning the printer surface As needed, clean the outside surfaces of the printer. Use a clean cloth dampened with mild soap and water. Do not pour or spray liquid directly on any part of the printer.
CARE Ordering supplies This section provides information for obtaining supplies for your printer. Supply order list The XES Synergix 8850 Printer uses the following supplies: • Toner cartridge and toner waste bottle: The printer is shipped with one toner cartridge and one toner waste bottle. Each time the toner cartridge empties, you must replace both the cartridge and the waste bottle. The two items are packaged together as one part number.
6. Problem solving This chapter provides information for resolving various problems that can occur during the operation of the printer. It contains instructions for clearing media jams. It also includes status code and error message tables, as well as a general problem-solving table. If you are unable to resolve the problem, follow the procedure for calling for service at the end of the chapter.
PROBLEM SOLVING Fuser area jam To clear a jam in the fuser area: 1. Raise the output tray all the way so that it rests on top of the printer. WARNING: Do not touch the fuser roll while clearing media jams in the fuser area. The fuser roll is very hot and can cause severe burns. 2. Open the fuser drawer all the way. 3. Do one of the following: 36 • Turn the green knob at the end of the fuser drawer and, if you can, pull the jammed media out the back of the fuser area. Go to step 7.
PROBLEM SOLVING 4. Lift the latches on each side of the fuser drawer front and lower the fuser drawer front. 5. Hold the drawer front all the way open and pull the jammed media out of the back of the fuser area. 6. Close the fuser drawer front. • Ensure that it latches. 7. Close the fuser drawer.
PROBLEM SOLVING Cutter area jam To clear a jam in the cutter area: WARNING: The cutter blade is very sharp. Do not touch the cutter blade when clearing media jams in the cutter area. 1. Squeeze the latches on the cut sheet feed-in drawer and open the drawer all the way. 2. Pull the media out of the cutter area. 3. Close the cutter drawer.
PROBLEM SOLVING Roll media drawer jams To clear a jam in a roll media drawer: 1. Raise the output tray all the way so that it rests on top of the printer. 2. Lift the handle of the applicable drawer and open the drawer all the way. NOTE: In some locations, high or low humidity affects the media and causes print quality problems. To resolve the problems, a sealed media drawer can be installed on the printer in place of one of the standard media drawers. 3.
PROBLEM SOLVING 5. Rotate the media roll to wind the end of the media onto the roll. 6. Examine the lead edge of the media for tears. • If the lead edge of the media is torn, folded, creased or uneven, trim the lead edge. 7. Rotate the media roll to feed the media under the baffle and beyond the registration window. 8. Squeeze the baffle release and lower the baffle until it locks in place on both sides.
PROBLEM SOLVING 9. Slowly rotate the media roll until the lead edge of the media is centered in the registration window. 10. Do one of the following: • If the drawer is a sealed media drawer, close the Plexiglas cover. • If the drawer is not a sealed media drawer, proceed to step 11. 11. Close the roll media drawer. 12. Lower the output tray.
PROBLEM SOLVING Status codes The status codes shown in the table below may appear on the message display. Follow the instructions in the table before calling for service. Table 2. Status code table Status code Explanation C0.-- This code indicates a cutter problem. Follow the instructions on the message display. C1.-- This code indicates a problem with roll 1. Follow the instructions on the message display. C2.-- This code indicates a problem with roll 2.
PROBLEM SOLVING Error messages The error messages shown in the table below may appear on the message display. Follow the instructions in the table before calling for service. Table 3. Error message table Error Message CHECK FOLDER FOLDER COMMUNICATIONS ERROR #17 Problem FINISHER CONFIG TYPE enabled, but no folder is installed. Solution 1. Press the On-line/Off-line key to take the printer offline. 2. Reset the value to NONE.
PROBLEM SOLVING Problem solving table The table below lists some conditions that may occur during the operation of the printer. You may be able to resolve the problems by following the suggested solutions in the table. For problems beyond the scope of this table, call for service. Table 4. Problem-solving table Condition Causes Suggested Solutions Portions of the prints are deleted. The media may be damp. Check the condition of the media. If damp, replace it. The prints are light overall.
PROBLEM SOLVING Calling for service When you experience a problem with the printer, you may be able to resolve it by referring to the procedures and tables in this chapter. If you are unable to resolve the problem, call your local Xerox Engineering Systems office. Local telephone number: ________________________________ A customer service representative will answer any questions you may have and, if necessary, arrange for a customer service engineer to service your equipment.
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7. Technical data This chapter provides the product and media specifications for the XES Synergix 8850 Printer. It also provides the space requirements for normal operation after product installation. Product specifications Table 5. Hardware specifications Process speed 4.
TECHNICAL DATA The XES Synergix 8850 Printer will operate within the specifications indicated in the table below for the respective markets. Current limit will be set as part of the installation procedure. The printer is not sensitive to the AC power service frequency and can operate at either 50hz or 60hz. Table 6. Operating power Market area AC power service rating Maximum current consumption First Print Out Time US/Canada 115V @ 20A 208V – 240V @ 20A 208V – 240V @ 15A 17.6A 17.6A 13.
TECHNICAL DATA Media specifications Table 8. Media specifications Media type Recommended media types: Bond – 20 to 24 lb (80 to 90 gsm) xerographic roll paper or cut sheets Vellum/tracing – 20 lb (80 gsm) Film - 4-millimeter thickness, double matte, heat stable Media supply 3 rolls/500 feet (152 meters) each Standard manual bypass for cut sheets Media size Roll feed: Width - 11 to 36 inches ( 279 to 914 mm) Core diameter – 3 to 6.
TECHNICAL DATA Space requirements The illustration below shows the space requirements for normal operation of the printer after installation. The height clearance from the floor to the nearest overhead obstruction within the floor space requirement is 78 inches (1981 mm). 24" (610 mm) 36" (914 mm) Top view 36" (914 mm) 83" (2108 mm) 36" (914 mm) 129" (3277 mm) NOTE: Once installed, this machine is not considered movable. If moved, re-leveling of the machine will be required.
