User guide

Troubleshooting
Phaser 6121MFP Multifunction Printer
User Guide
205
Problems Receiving Faxes
Transmission is not possible. The transmission procedure may
have been performed incorrectly.
Verify the transmission procedure
and then try sending the fax again.
The fax number may be wrong. Verify the fax number.
In the address book, the fax number
you want to use may not be
associated with the Speed Dial
number you are using.
Verify that you are using the correct
Speed Dial number.
The telephone line may be
incorrectly connected.
Verify the telephone line
connection. If it is disconnected,
connect it.
There may be a problem with the
recipient’s fax machine.
Contact the recipient.
Incorrectly configured voice over IP
(VOIP). Digital phone service is
often not compatible with Fax.
Install dial-tone phone service, or
try to troubleshoot VOIP. For more
information, go to:
www.soft-switch.org
Symptom Cause Solution
The received fax is blank. There may be a problem with the
telephone connection or with the
caller’s fax machine.
Verify that the printer can make
clean copies. If it can, have the
caller send the fax again.
The caller may have loaded the
pages upsidedown.
Contact the sender.
Faxes cannot be received
automatically.
The printer is set to receive faxes
manually.
Set the printer to automatic
reception. See Changing the Fax
Receive Mode on page 125.
The memory is full. Load paper if the output tray is
empty, then see if the stored faxes
print.
The telephone line is incorrectly
connected.
Check the telephone line
connection. If it is disconnected,
connect it.
There may be a problem with the
caller’s fax machine.
Make a copy to verify that this
printer is operating correctly and
then, if the copy printed correctly,
have the recipient check the
condition of their fax machine.
Symptom Cause Solution