User guide

Troubleshooting
Phaser 6121MFP Multifunction Printer
User Guide
194
Paper Jams
This section includes:
• Preventing Paper Jams on page 194
• Understanding the Media Path on page 195
• Clearing Paper Jams on page 196
Preventing Paper Jams
To prevent paper and other media misfeeds and printer jams, keep in mind the following guidelines:
• Make sure that the paper used matches the printer’s specifications. See Supported Paper and
Media on page 52.
• Media should lie flat, especially on the leading edge.
• The printer is on a hard, flat, level surface.
• Store paper and other media in a dry location away from moisture and humidity.
• Always adjust the media guides in Tray 1 after inserting the media (a guide that is not properly
adjusted can cause poor print quality, media misfeeds, and printer damage).
• Load the paper faceup in the tray (many manufacturers place an arrow on the end of the wrapper
to indicate the printing side).
• Avoid using media that is folded, wrinkled, or excessively curled.
• Avoid double feeding (remove the media and fan the sheets—they may be sticking together).
• Do not load more than one type/size/weight of media in a tray at the same time.
• Do not overfill the trays.
• Do not allow the output tray to overfill (the output tray has a 100-sheet capacity; misfeeding may
occur if you allow more than 100 sheets of media to accumulate at one time).