User guide

Troubleshooting
Phaser 6121MFP Multifunction Printer
User Guide
186
Some parts of the image are
lost during 2-up copying.
When printing envelopes, the scale
was specified and then 2-up
copying was set.
With 2-up copying, the scale is
automatically adjusted. For 2-up
copying on media with a narrow
printing area, set 2-up copying and
then adjust the scale if necessary.
The printer resets or turns off
frequently.
The power cord is not correctly
plugged into the outlet.
Turn off the printer, confirm that
the power cord is correctly plugged
into the outlet, then turn on the
printer.
A system error occurred. Contact Technical Support with the
error information.
The printer is making unusual
noises.
The printer is not level. Place the printer on a flat, hard,
level surface.
The paper tray is not installed
correctly.
Remove the tray that you are
printing from and reinsert it
completely into the printer.
There is a foreign object stuck inside
the printer.
Turn off the printer and remove the
object. If you cannot remove it,
contact Technical Support.
With 2-up on multiple copies,
the output is incorrect.
Both the printer driver and the
application have been set for
collation.
For 2-up copying on multiple copies,
choose Collate only in the printer
driver’s Basic tab. Do not set
collation in the application.
Booklet Left and Right Binding
output is incorrect.
Both the printer driver and the
application have been set for
collation.
For Booklet Left Binding and
Booklet Right Binding, choose
Collate only in the printer driver’s
Basic tab. Do not set collation in the
application.
When copying or scanning with
the auto document feeder, a
band appears at the end of the
image or paper (5 to 6 mm).
A malfunction may have occurred
while paper was being transferred
with the auto document feeder.
• If a band appears in the copy
after copying, select a copy
density setting that is one level
darker.
• If a band appears in the image
after scanning, scan using the
document glass instead of the
auto document feeder.
Cannot copy using the auto
document feeder.
Envelope DL or Envelope C6 is set to
the auto document feeder.
Place the document on the
document glass. With the Envelope
DL size, some areas may not be
copied.
Scanned images are not clear. Resolution is set to 150 x 150 dpi
while the Original Document Type is
set to Mixed or Text.
Set the Original Document Type to
Photo.
Symptom Cause Solution