Phaser® 5500 laser printer User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Användarhandbok ® www.xerox.
Copyright © 2004 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.
Contents 1 Features Printer Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Available Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Types of Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resident Printer Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing a List of Resident Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54 Guidelines for Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54 Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54 Specialty Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Windows NT 4.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preliminary Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quick CD-ROM Install Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Methods of Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Windows NT 4.
Contents Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Jam at A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Jam at B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Jam at B and C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents A User Safety B Warranty C Printer Specifications D Regulatory Information E Material Safety Data Sheet F Product Recycling and Disposal G Original SSLeay License Index Phaser® 5500 Laser Printer vi
Phaser® 5500 Laser Printer Features This section includes: ■ ■ ■ ■ ■ ■ ■ "Printer Tour" on page 1-2 "Front Panel" on page 1-6 "Printer Drivers" on page 1-9 "Managing Your Printer" on page 1-11 "Printer Settings" on page 1-13 "Fonts" on page 1-21 "Registering Your Printer" on page 1-24 Copyright © 2004 Xerox Corporation. All Rights Reserved.
Phaser® 5500 Laser Printer Printer Tour This topic includes: ■ ■ ■ ■ ■ ■ ■ "Printer Features" on page 1-2 "Available Configurations" on page 1-3 "Front View" on page 1-4 "Rear View" on page 1-4 "Internal Components" on page 1-4 "Printer Options and Upgrades" on page 1-5 "Resources" on page 1-5 Printer Features The Phaser 5500 Laser Printer embodies many features to meet your print needs: Great performance and superior print quality ■ ■ ■ 50 pages per minute (ppm) (Letter and A4) True 1200 dpi at full ra
Printer Tour Available Configurations The Phaser 5500 Laser Printer is available in five configurations.
Printer Tour Front View 1. Standard Output Tray 10 8 1 4 2. Front Door 3. Two 500-Sheet Feeders (Trays 2 and 3) 4. Optional Duplex Unit 5 9 3 5. Tray 1 (MPT) 6. Optional 2000-Sheet Feeder (Tray 6) 7. Optional 1000-Sheet Feeder (Trays 4 and 5) 8. Optional 3500-Sheet Finisher or Stacker 9. Optional Stacker Lower Tray (3000 Sheets) 10. Optional Stacker Upper Tray (500 Sheets) 7 2 6 5500-107 Rear View 1. Parallel connection 2. Ethernet 10/100 Base-T connection 3. USB connection 4.
Printer Tour Printer Options and Upgrades Printer options and an upgrade are available for the Phaser 5500 Laser Printer. Options ■ ■ ■ ■ ■ ■ ■ ■ ■ 128 MB and 256 MB memory cards for two RAM slots 1000-Sheet Feeder 2000-Sheet Feeder 3500-Sheet Stacker 3500-Sheet Finisher (with stapler and hole puncher) Internal Hard Drive 16 MB Flash Memory Duplex Unit Envelope Tray Upgrades ■ Phaser 5500B to Phaser 5500N upgrade kit For more information on printer options and upgrades, go to www.xerox.
Phaser® 5500 Laser Printer Front Panel This topic includes: ■ ■ ■ ■ ■ ■ ■ "Front Panel Description" on page 1-6 "Front Panel Layout" on page 1-7 "Error and Warning Messages" on page 1-7 "Print Icon" on page 1-8 "Menu Map" on page 1-8 "Information Pages" on page 1-8 "Sample Pages" on page 1-8 Front Panel Description The front panel: ■ ■ ■ ■ Displays the printer’s operating status (for example, Printing, Ready to Print, printer errors and warnings).
Front Panel Front Panel Layout 1. Status Indicator LED: 4 Blinking green = Printer is busy or in Power Saver mode 6 Steady green = Ready to print 1 READY TO PRINT. Blinking yellow = Warning condition Information Walk-Up Features Printer Setup Troubleshooting Shutdown Blinking red = Error condition 2 Steady red = Startup sequence 3 5 7 2. Graphic display shows status messages and menus. 8 9 3. Toner Gas Gauge indicator 5500-111 4. Cancel button Cancels the current print job. 5.
Front Panel Print Icon There are a number of information pages accessible through the front panel. When the print icon appears before a title on the front panel display, press the OK button to print that page. Menu Map The “Menu Map” is a visual representation of the front panel settings and information pages. To print the “Menu Map”: 1. At the printer’s front panel, select Information, then press the OK button. 2. Select Menu Map, then press the OK button to print.
Phaser® 5500 Laser Printer Printer Drivers This topic includes: ■ ■ "Available Printer Drivers" on page 1-9 "Printer Driver Features" on page 1-10 Printer drivers enable your computer and printer to communicate and provide access to your printer features. Xerox makes driver installation easy with its Walk-Up Technology. For more information about printer drivers, see the video at www.xerox.com/office/drivers.
Printer Drivers Printer Driver Features The following table displays the Xerox driver features that are available with specific operating systems. Feature Windows 98, Me Windows NT4 Windows, 2000, XP, Server 2003 Macintosh OS 9.x1 Macintosh OS X 10.
Phaser® 5500 Laser Printer Managing Your Printer This topic includes: ■ ■ ■ ■ "Printer’s IP Address" on page 1-11 "CentreWare Internet Services (IS)" on page 1-11 "PhaserSMART" on page 1-12 "PrintingScout" on page 1-12 When your printer is connected to your computer over a network, there are a number of resources available to help you manage your printer. Note The information in this section applies only to network printers.
Managing Your Printer PhaserSMART PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your printer to our web site for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support.
Phaser® 5500 Laser Printer Printer Settings This topic includes: ■ ■ ■ ■ ■ ■ ■ ■ ■ "Accessing Power Saver" on page 1-13 "Selecting Output Options" on page 1-13 "Preventing Access to Front Panel Settings" on page 1-14 "Accessing the Startup Page" on page 1-15 "Accessing Load Paper Timeout" on page 1-16 "Selecting Tray Settings" on page 1-17 "Adjusting Front Panel Brightness" on page 1-19 "Adjusting Front Panel Contrast" on page 1-19 "Changing Printer Language" on page 1-20 Accessing Power Saver To save en
Printer Settings To select the output tray: 1. At the printer’s front panel, select Printer Setup, select Paper Handling Setup, then select Paper Destination. 2. Select either Standard Output Tray, Stacker Upper Tray or Stacker Lower Tray, then press the OK button. Note The printer driver overrides the front panel settings for output tray selection. Selecting Job Offset The Stacker Lower Tray and Standard Output Tray can place sheets in alternate positions to separate one print job from another.
Printer Settings Using CentreWare IS To set front panel menu preferences: 1. 2. 3. 4. 5. 6. Launch your web browser. Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). Select Properties. Select the General folder on the left sidebar. Select Printer Defaults. Select On or Off from the Front Panel Menu drop-down list. ■ Select On to have all menus available. ■ Select Off to limit the printer setup items. 7. Click Save Changes at the bottom of the page.
Printer Settings Printing the Startup Page Using the Front Panel To print the “Startup Page”: 1. Select Information, then press the OK button. 2. Select Information Pages, then press the OK button. 3. Select Startup Page, then press the OK button to print. Accessing Load Paper Timeout When your print job is formatted for a type or size of paper that is not loaded in the printer, the printer’s front panel displays a message requesting you to load the appropriate paper.
Printer Settings Selecting Tray Settings Tray Switching When a tray runs out of paper, tray switching enables the printer to switch between trays when the trays contain the same paper type and size. Tray switching is controlled by the printer driver, front panel, or CentreWare IS. If a specific tray is selected in the driver or application, tray switching is turned off.
Printer Settings Using the Front Panel To specify the tray sequence: 1. 2. 3. 4. 5. At the printer’s front panel, select Printer Setup, then press the OK button. Select Paper Handling Setup, then press the OK button. Select Tray Sequence, then press the OK button. Scroll to the desired tray sequence. (If you want to turn off tray switching, select Off.) Press the OK button to save the changes. Using CentreWare IS To specify the tray sequence: 1. 2. 3. 4. 5. 6. Launch your web browser.
Printer Settings 3. Select Paper Source, then press the OK button. 4. Scroll to the desired tray to use as the default tray. (If you want tray switching enabled, select Auto Select.) 5. Press the OK button to save the change. Note The driver overrides the front panel settings and CentreWare IS for tray selection. Using CentreWare IS To select a default tray: 1. 2. 3. 4. 5. 6. 7. Launch your web browser. Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Printer Settings Changing Printer Language To change the language used for the text on the front panel: 1. 2. 3. 4. At the printer’s front panel, select Printer Setup, then press the OK button. Select Front Panel Setup, then press the OK button. Select Front Panel Language, then press the OK button. Select the desired language, then press the OK button.
Phaser® 5500 Laser Printer Fonts This topic includes: ■ ■ ■ ■ ■ "Types of Fonts" on page 1-21 "Resident Printer Fonts" on page 1-21 "Viewing a List of Resident Fonts" on page 1-21 "Printing a List of Resident Fonts" on page 1-22 "Downloading Fonts" on page 1-23 Types of Fonts Your printer uses the following types of fonts: ■ ■ ■ Resident fonts Fonts downloaded into printer RAM, hard drive, or flash memory Fonts downloaded with your print job from the application Adobe Type Manager (ATM) software enable
Fonts Printing a List of Resident Fonts To print a list of resident PostScript or PCL fonts, use: ■ ■ ■ The printer’s front panel CenterWare IS The printer driver Using the Printer’s Front Panel To print either a PostScript or PCL font list at the front panel: 1. Select Information, then press the OK button. 2. Select Information Pages, then press the OK button. 3. Select either PCL Font List or PostScript Font List, then press the OK button to print.
Fonts Downloading Fonts To supplement the resident fonts (which are always available for printing), downloadable fonts can be sent from your computer and stored in the printer’s RAM, optional flash memory, or on the printer’s optional hard drive. Note If you turn the printer off, the fonts you download to RAM are deleted. You must download them again when you turn the printer on.
Phaser® 5500 Laser Printer Registering Your Printer Registering your printer is quick and easy. You can register your printer using one of the following methods: ■ ■ ■ Registration card that came with your printer Online form at www.xerox.com/office/register Web link from the Printer Installer and Utilities CD-ROM Registering your printer gives you access to Color Connection, a great source for the latest printing hints and tips, and new ideas to promote your business.
Phaser® 5500 Laser Printer Printing This section includes: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ "Supported Papers" on page 2-2 "Basic Printing" on page 2-9 "Adjusting Printing Options" on page 2-36 "2-Sided Printing" on page 2-43 "Transparencies" on page 2-46 "Envelopes" on page 2-49 "Postcards" on page 2-52 "Labels" on page 2-54 "Specialty Paper" on page 2-56 "Custom Size Paper" on page 2-63 "Advanced Options" on page 2-67 "Supplies and Recycling" on page 2-79 Copyright © 2004 Xerox Corporation.
Phaser® 5500 Laser Printer Supported Papers This topic includes: ■ "Guidelines" on page 2-2 ■ "Paper that May Damage Your Printer" on page 2-2 "Tray Setup" on page 2-3 "Supported Paper and Media" on page 2-5 "Available Supplies" on page 2-7 ■ ■ ■ For online support information, go to www.xerox.com/office/5500infosmart Guidelines Follow these guidelines to ensure the best print quality and avoid printer jams: ■ ■ ■ ■ ■ ■ ■ Store paper on a flat surface, in a relatively low humidity environment.
Supported Papers ■ ■ Paper with staples inserted Envelopes with windows, metal clasps, adhesives with release strips, or side seams Note Using paper free of contaminants helps guarantee longer component life and better print quality. Paper with better cut quality also reduces paper jams and misfeeds. Tray Setup When loading paper, transparencies, or other specialty media in a tray: ■ ■ ■ ■ ■ ■ Adjust the width and length guides, if loading paper with a different width or length.
Supported Papers 5500-102 Trays 2-5 Long-Edge Feed 5500-106 Trays 2-5 Short-Edge Feed (Recommended) 5500-103 Tray 6 Long-Edge Feed Phaser® 5500 Laser Printer 2-4 5500-204 Envelope Tray
Supported Papers Supported Paper and Media Paper Sizes and Weights ■ User-Selected Size Input Output ● Auto-Sensed Size ▲ Supported ▲ ▲ ▲ ▲ ▲ 2 ▲ ▲ ▲ ▲ ◆ 2, 3, 4 ◆ ▲ ▲ Tray 6 Letter (8.5 x 11 in.) A4 (210 x 297 mm) ■ ● ● ● Legal (8.5 x 14 in.) US Folio (8.5 x 13 in.) ■ ● ● Executive (7.25 x 10.5 in.) ■ ● ● A5 (148 x 210 mm) Statement (5.5 x 8.5 in.) ■ ● ● Small US Postcard (3.5 x 5.5 in.) ■ Large US Postcard (4.0 x 6.0 in.) A6 (105 x 148 mm) ■ Tabloid (11.0 x 17.0 in.
Supported Papers Paper Sizes and Weights (Continued) ■ User-Selected Size Input Output ● Auto-Sensed Size ▲ Supported Paper Custom Width Paper Custom Height 89–297 mm (3.50–11.70 in.) 98–127 mm (3.87–5.00 in.) ■ 89–297 mm (3.50–11.70 in.) 127–182 mm (5.00–7.16 in.) ■ ▲ ▲ 89–140 mm (3.50–5.50 in.) 182–432 mm (7.16–17.00 in.) ■ ▲ ▲ 140–182 mm (5.50–7.16 in.) 182–432 mm (7.16–17.00 in.) ■ ■ ■ ▲ ▲ 182–210 mm (7.16–8.27 in.) 182–432 mm (7.16–17.00 in.
Supported Papers Available Supplies Xerox Printing Media Item Size Description Part Number Xerox Premium Multipurpose 4024 Letter 8.5 x 11 in. 20 lbs. (75 g/m2) 3R721 Xerox Business Multipurpose 4200 Letter 8.5 x 11 in. 20 lbs. (75 g/m ) 3R2047 Xerox Business Multipurpose 4200 Legal 8.5 x 14 in. g/m2) 3R2051 Xerox Business Multipurpose (Saillat) A3 297 x 420 mm Xerox Business Multipurpose 4200 Ledger 11 x 17 in. Xerox Premium Multipurpose 4024 Letter 8.5 x 11 in.
Supported Papers Xerox Printing Media (Continued) Item Size Description Part Number Xerox Phaser Postcards Letter 8.5 x 11 in. 4 per sheet/ 100 sheets 103R01016 Xerox Phaser Postcards A4 210 x 297 mm 4 per sheet/ 100 sheets 103R01017 Xerox Postcards Xerox Trifold Brochures Xerox Phaser Trifold Brochures Letter 8.5 x 11 in.
Phaser® 5500 Laser Printer Basic Printing This topic includes: ■ "Loading Paper in Tray 1 (MPT) for Single-Sided Printing" on page 2-9 ■ "Loading Paper in Trays 2-5 for Single-Sided Printing" on page 2-13 "Loading Paper in Tray 6 for Single-Sided Printing" on page 2-17 "Loading Paper in Tray 1 (MPT) for 2-Sided Printing" on page 2-19 "Loading Paper in Trays 2-5 for 2-Sided Printing" on page 2-21 "Loading Paper in Tray 6 for 2-Sided Printing" on page 2-25 "Using the Stapler" on page 2-28 "Using the Hole
Basic Printing Videos are available with instructions for using Tray 1 (MPT). Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/5500support. 1. Lower Tray 1 (MPT). D B 5500-262 2. Adjust the paper guides to the size of the paper.
Basic Printing 3. Fan the paper to release sheets that may stick together. 5500-251 4. Insert the paper into the tray either long-edge feed or short-edge feed. If necessary, adjust the paper guides to the size of the paper. Long-Edge Feed ■ ■ Recommended for Letter, A4, B5 JIS, large US Postcard, and many custom sizes of paper. Do not load paper above the fill line. MAX 5500-100 ■ ■ ■ Place the side to be printed facedown. Place pre-punched paper with the holes entering the printer last.
Basic Printing Short-Edge Feed ■ Place Letter (rotated), Legal, Statement, Tabloid, A3, A4 (rotated), A5, US Folio, B4 JIS, B5 JIS (rotated), B6 JIS, and small US Postcard paper short-edge feed in Tray 1 (MPT). MAX 5500-101 ■ ■ ■ Place the side to be printed facedown. Place pre-punched paper with the holes toward the back of the printer. Place letterhead (or the top of the page) to enter the printer last. 5500-138 5.
Basic Printing Loading Paper in Trays 2-5 for Single-Sided Printing Use Trays 2-5 for all paper, transparencies, and specialty media. If smaller than 140 mm (5.5 in.) in width or 182 mm (7.16 in.) in height, use single-sided printing only. Caution If you change the type of paper in a tray, you must change the paper type on the front panel to match the paper that you loaded. If you fail to do this, printquality problems can occur and the fuser can be damaged. 5500-123 1. Pull out the tray. 5500-156 2.
Basic Printing 3. Fan the paper to release sheets that may stick together. 5500-251 4. Insert paper into the tray either long-edge feed or short-edge feed.
Basic Printing Long-Edge Feed ■ ■ ■ ■ Place Letter, Executive, A4, B5 JIS, and many custom sizes of paper long-edge feed into the tray. Place the side to be printed faceup. Place pre-punched paper with the holes toward the right side of the tray. Place letterhead (or the top of the page) toward the front of the tray.
Basic Printing 5. If necessary, adjust the paper guides to the size of the paper. Adjust the paper guides according to the paper size and feed direction (long-edge feed or short-edge feed). Labels inside the paper tray provide additional information for loading paper according to size and feed direction. 5500-132 6. Push the tray completely into the printer. 5500-032 7. If prompted at the printer’s front panel, press the OK button to accept the paper size and type that are highlighted.
Basic Printing Loading Paper in Tray 6 for Single-Sided Printing Use Tray 6 as a high capacity feeder for Letter, A4, Executive, and B5 JIS paper. Paper can only be loaded long-edge feed in Tray 6. 1. Pull out the tray. 5500-112 2. If loading paper with a different width or length, adjust the width and length guides. 5500-241 11" A4 A4 A4 8.
Basic Printing 3. Fan the paper to release sheets that may stick together. 5500-251 ■ ■ ■ ■ Place Letter, A4, Executive, and B5 JIS paper long-edge feed into the tray. Place the side to be printed facedown. Place pre-punched paper with the holes toward the left side of the tray. Place letterhead (or the top of the page) toward the front of the tray. OX XER XEROX 5500-255 3. Push the tray completely into the printer. 5500-115 4.
Basic Printing Loading Paper in Tray 1 (MPT) for 2-Sided Printing All standard paper sizes, except postcard, B6 JIS, and envelopes, and most custom paper sizes can be used in Tray 1 (MPT) for 2-sided printing. Caution If you change the type or size of paper in a tray, you must change the paper type and size on the front panel to match the paper that you loaded. If you fail to do this, print-quality problems or jams can occur, and the fuser can be damaged. 5500-123 1. Lower Tray 1 (MPT).
Basic Printing 3. Fan the paper to release sheets that may stick together. 5500-251 4. Insert the paper into the tray either long-edge feed or short-edge feed. If necessary, adjust the paper guides to the size of the paper. Long-Edge Feed ■ ■ Recommended for Letter, A4, and B5 JIS sizes of paper. Do not load paper above the fill line. MAX 5500-100 ■ ■ ■ Place the side to be printed first (page 1) faceup. Place pre-punched paper with the holes entering the printer first.
Basic Printing ■ Place letterhead (or the top of the page) to enter the printer last. 5500-140 5. If prompted at the printer’s front panel, press the OK button to accept the paper size and type that are highlighted. If you have changed the paper size or type, do the following: a. Select Change, then press the OK button. b. Select the paper size or type, then press the OK button to save your selection. 6. In the printer driver, select either the paper type or Tray 1 (MPT) as the paper source.
Basic Printing 1. Pull out the tray. 5500-156 2. If loading paper with a different width or length, adjust the width and length guides. 5500-136 3. Fan the paper to release sheets that may stick together.
Basic Printing 4. Insert paper into the tray either long-edge feed or short-edge feed. 5500-129 Long-Edge Feed ■ ■ ■ ■ Recommended for Letter, Executive, A4, B5 JIS, and many custom sizes of paper. Place the side to be printed first (page 1) facedown. Place pre-punched paper with the holes toward the left side of the tray. Place letterhead (or the top of the page) toward the front of the tray.
Basic Printing ■ Place letterhead (or top of the page) toward the right side of the tray. 5500-135 5. If necessary, adjust the paper guides to the size of the paper. Adjust the paper guides according to the paper size and feed direction (long-edge feed or short-edge feed). Labels inside the paper tray provide additional information for loading paper according to size and feed direction. 5500-132 6. Push the tray completely into the printer.
Basic Printing 7. If prompted at the printer’s front panel, press the OK button to accept the paper size and type that are highlighted. If you have changed the paper size or type, do the following: a. Select Change, then press the OK button. b. Select the paper size or type, then press the OK button to save your selection. 8. In the printer driver, select either the paper type or the tray you loaded as the paper source.
Basic Printing 2. If loading paper with a different width or length, adjust the width and length guides. 5500-241 11" A4 A4 A4 8.5" 11" 11" A4 A4 11" 5500-240 3. Fan the paper to release sheets that may stick together.
Basic Printing ■ ■ ■ Place Letter, A4, Executive, and B5 JIS paper long-edge feed into the tray. Place the side to be printed first (page 1) faceup. Place pre-punched paper with the holes toward the right side of the tray. Place letterhead (or the top of the page) toward the front of the tray. XE ■ RO X XEROX 5500-255 3. Push the tray completely into the printer. 5500-115 4. If prompted at the printer’s front panel, press the OK button to accept the paper size and type that are highlighted.
Basic Printing Using the Stapler Stapling Options Several stapling options are available in the Phaser 5500 printer driver: ■ ■ ■ ■ None: This is the default option. When selected, prints are not stapled. Front: Inserts one staple in each set of copies. (See the following table.) Rear: Inserts one staple in each set of copies. (See the following table.) Dual: Inserts two staples in each set of copies. (See the following table.
Basic Printing Use the following table to determine the position of the staples: Stapling Paper Feed Direction Orientation Long-Edge Feed Front Short-Edge Feed Portrait A A Landscape A Rear A Portrait A A Landscape A Dual * A Portrait A A Landscape A A * Paper size must be Letter and A4 (SEF or LEF), B4 JIS, A3, Legal, U.S. Folio and Tabloid (SEF), Executive and B5 JIS (LEF).
Basic Printing Adding Staples 1. Open Door G. 5500-186 Note See the instructions on the inside of Door G. 2. Slide the stapler toward you, then to the right.
Basic Printing 3. Remove the staple unit by lifting it up and out. R4 2c 3 XE R1 5500-244 4. If present, remove the depleted staple cartridge. 5. Inset a new staple cartridge. 6. Insert the staple unit in the finisher.
Basic Printing 7. Close Door G. E A D B C 5500-018 Using the Hole Puncher Depending on your region, the optional finisher is factory configured with either a 3-hole punch or a 2- / 4-hole punch. To determine which option is installed on your printer, print a Configuration Page from the front panel. ■ ■ ■ ■ ■ When the hole punch option is turned on, sheets that are sent to the Stacker Upper Tray or the Stacker Lower Tray are punched. When the hole punch option is turned off, no paper is punched.
Basic Printing Printer Driver (Windows) 1. 2. 3. 4. 5. Select Start, select Settings, and then select Printers. Right-click the 5500 printer, and then select Printing Preferences. Select the Output Options tab. Select the Hole Punching drop-down menu. Select the desired option. CentreWare IS 1. 2. 3. 4. Launch your web browser. Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx) Click Properties. Click Printer Defaults in the left navigation tree.
Basic Printing Emptying the Punch Waste Box 1. Open Door G. 2. Remove the Punch Waste Box and empty the contents. 5500-097 3. Place the Punch Waste Box back into the finisher. 5500-099 4. Close Door G.
Basic Printing Factors Affecting Printer Performance Many factors affect a print job. They include the print speed (stated in number of pages per minute), the media used, download time, and printer processing time.
Phaser® 5500 Laser Printer Adjusting Printing Options This topic includes: ■ ■ "Setting Printing Options" on page 2-36 "Selecting Print-Quality Modes" on page 2-42 Setting Printing Options Many printing options are available with the Xerox printer driver. Selecting Properties for an Individual Job (Windows) If you want to use special settings for a particular job, change the driver settings before sending the job to the printer.
Adjusting Printing Options Windows PostScript Driver Settings Operating System Windows 2000, Windows XP, or Windows Server 2003 Driver Tab/Dialog Box Printing Options Layout tab ■ Orientation ■ Print on Both Sides (Duplex) ■ Pages Per Sheet ■ Scaling ■ Edge-to-Edge Printing ■ Image Smoothing ■ Draft Mode ■ Watermark ■ Paper type, size, and tray selection ■ Print Quality ■ Cover Pages ■ Stapling ■ Hole Punching ■ Destination ■ End of Job Notification ■ Proof, Saved, Person
Adjusting Printing Options Windows PostScript Driver Settings (Continued) Operating System Windows 98 or Windows Me Driver Tab/Dialog Box Printing Options Setup tab ■ Paper type, size, and tray selection ■ Page Layout ■ Print Quality ■ End of Job Notification ■ Stapling ■ Hole Punching ■ Destination ■ Separation Pages ■ Cover Pages ■ Proof, Saved, Secure Printing Output Options tab Windows PCL Driver Settings Operating System Windows 2000, Windows XP, or Windows Server 2003 Driver
Adjusting Printing Options Windows PCL Driver Settings (Continued) Operating System Windows 98 or Windows Me Driver Tab Printing Options Setup tab ■ Paper type, size, and tray selection ■ Proof, Saved, Secure Prints ■ Page Layout ■ Stapling ■ Hole Punching ■ Destination ■ Separation Pages ■ Cover Pages ■ Print Quality Output Options tab Image Options tab Note For more information about Windows printer driver options, click the Help button on the printer driver tab to view the online
Adjusting Printing Options Macintosh PostScript Driver Settings Operating System Driver Drop-Down Title Printing Options Mac OS X (version 10.
Adjusting Printing Options Macintosh PostScript Driver Settings (Continued) Operating System Driver Drop-Down Title Printing Options Mac OS 9.
Adjusting Printing Options Selecting Print-Quality Modes You can select from two print-quality modes, as shown in the following table: Type of Print Job Print-Quality Mode Best general-purpose mode for high-speed printing. Produces crisp, bright prints. 600 x 600 dpi Highest-quality prints with best detail. Recommended for photo prints. Produces superior text resolution. This mode may take longer to process and print than 600 x 600 dpi.
Phaser® 5500 Laser Printer 2-Sided Printing This topic includes: ■ ■ "Automatic 2-Sided Printing" on page 2-43 "Binding Preferences" on page 2-44 Automatic 2-Sided Printing Guidelines ■ ■ ■ ■ A duplex unit must be installed on your printer to perform automatic 2-sided printing. The Phaser 5500B and 5500N configurations may be upgraded to include this feature. The paper size must be at least 89 x 127 mm (3.5 x 5 in.) when printing from Tray 1. All sizes that fit Trays 2-6 may be printed 2-sided.
2-Sided Printing Binding Preferences Use the printer driver to select Portrait or Landscape orientation for the images on the page. When you print 2-sided jobs, select the binding preference which determines how the pages turn. Portrait Bind on Side Edge Flip on Long Edge Portrait Bind on Top Edge Flip on Short Edge Landscape Bind on Side Edge Flip on Short Edge Landscape Bind on Top Edge Flip on Long Edge To perform automatic 2-sided printing: 1. Insert paper into the tray.
2-Sided Printing Setting the Printer Driver for 2-Sided Printing (Continued) Operating System Steps Mac OS X (version 10.1 and higher) 1. Select File, then select Print. 2. Select Duplex. 3. Select Print on Both Sides. 4. Click the Binding icon that matches the edge to bind.
Phaser® 5500 Laser Printer Transparencies This topic includes: ■ ■ ■ "Guidelines for Transparencies" on page 2-46 "Printing Transparencies from Tray 1 (MPT) or Tray 6" on page 2-46 "Printing Transparencies from Trays 2-5" on page 2-47 Transparencies can be printed from any tray. They should be printed on one side only. To order Xerox Transparencies, contact your local reseller. Guidelines for Transparencies ■ ■ ■ ■ ■ ■ Remove all paper before loading transparencies in the tray.
Transparencies 2. Insert the transparencies long-edge feed into Tray 1 (MPT) or Tray 6. MAX 5500-118 5500-142 Tray 1 (MPT) Long-Edge Feed Tray 6 Long-Edge Feed Note Do not load paper above the fill line inside the tray. 3. Adjust the paper guides to the size of the transparencies if necessary. 4. If prompted at the printer’s front panel, press the OK button to accept the paper size and type that are highlighted. If you have changed the paper size or type, do the following: a.
Transparencies 2. Insert the transparencies (long-edge feed preferred) into Tray 2, 3, 4, or 5. 5500-143 Note Do not load paper above the fill line inside the tray. 3. Adjust the paper guides to the size of the transparencies. 4. If prompted at the printer’s front panel, press the OK button to accept the paper size and type that are highlighted. If you have changed the paper size or type, do the following: a. Select Change, then press the OK button. b. Select Transparency, then press the OK button. c.
Phaser® 5500 Laser Printer Envelopes This topic includes: ■ "Guidelines for Envelopes" on page 2-49 ■ "Printing Envelopes from Tray 1 (MPT)" on page 2-50 "Printing Envelopes from the Optional Envelope Tray" on page 2-51 ■ Guidelines for Envelopes Buying and Storing Envelopes ■ ■ ■ ■ ■ ■ ■ Use only paper envelopes specified in the Supported Papers table. Successful envelope printing is highly dependent on the quality and construction of the envelopes.
Envelopes Printing Envelopes from Tray 1 (MPT) 1. Insert the envelopes in Tray 1 (MPT): ■ Place C4 envelopes short-edge feed in the tray. ■ Place Monarch, #10, C5, and DL envelopes long-edge feed in the tray. ■ Place the side to be printed facedown. ■ Place the envelope with the flap entering the printer first. 5500-145 5500-144 Short-Edge Feed – C4 and Some Custom Sizes Long-Edge Feed – All Other Sizes 2. Adjust the paper guides to the size of the envelopes. 3.
Envelopes Printing Envelopes from the Optional Envelope Tray Videos are available with instructions for using the Envelope Tray. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/ 5500support. Caution Insert the Envelope Tray in the slot for Tray 2 only. Inserting the Envelope Tray in any other tray slot will damage it. Auto Sense should never be selected in the Tray 2 size menu when the Envelope Tray is in the printer because it does not auto-sense any size.
Phaser® 5500 Laser Printer Postcards This topics includes: ■ ■ "Guidelines for Postcards" on page 2-52 "Printing Postcards" on page 2-52 To order supplies, contact your local reseller. Guidelines for Postcards Postcards can be printed from Tray 1 (MPT) or the optional Envelope Tray. ■ ■ ■ ■ Store unused postcards flat in their original packaging. Leave them inside the original packaging until ready to use. Return any unused postcards to the original packaging and reseal it.
Postcards ■ Insert Small US postcards short-edge feed and facedown into Tray 1 (MPT) only. Place the top of the postcard toward the rear of the printer. 5500-257 Envelope Tray ■ Insert Large US and A6 postcards long-edge feed and faceup into the optional Envelope Tray. Place the top of the postcard toward the left of the tray. 5500-278 2. Adjust the paper guides to the size of the postcards. 3.
Phaser® 5500 Laser Printer Labels This topic includes: ■ "Guidelines for Labels" on page 2-54 ■ "Printing Labels" on page 2-54 To order supplies, contact your local reseller. Guidelines for Labels ■ ■ ■ ■ ■ ■ Do not use vinyl labels. Do not use any labels on a sheet where items are missing; it may damage printer components. Store unused labels flat in their original packaging. Leave the product inside the original packaging until ready to use.
Labels Trays 2-5 ■ Insert the label sheets long-edge feed (recommended) and faceup into Tray 2-5. Place the top of the page toward the front of the printer. 5500-260 Tray 6 ■ Insert the label sheets long-edge feed and facedown into Tray 6. Place the top of the page toward the front of the tray. 5500-259 2. Adjust the paper guides to the size of the label sheets. 3. If prompted at the printer’s front panel, press the OK button to accept the paper size and type that are highlighted.
Phaser® 5500 Laser Printer Specialty Paper This section includes: ■ ■ "Trifold Brochures" on page 2-56 "Weatherproof Paper" on page 2-60 Trifold Brochures Trifold brochures can be printed from any tray and printed on two sides. For best results, use only trifold brochures specified for your Phaser 5500 printer. For a complete list of supported trifold brochures and other media, see Reference/Printing/ Supported Papers on the User Documentation CD-ROM.
Specialty Paper Printing Trifold Brochures 1. Insert the trifold brochures into a tray: Tray 1 (MPT) ■ For single-sided printing: Insert the trifold sheets long-edge feed (recommended) and facedown into Tray 1 (MPT). Place the top (portrait) or right side (landscape) of the page toward the front of the printer. MAX 5500-100 ■ For 2-sided printing: Insert the trifold sheets long-edge feed (recommended) and the side to be printed first faceup into Tray 1 (MPT).
Specialty Paper Trays 2-5 ■ For single-sided printing: Insert the trifold sheets long-edge feed (recommended) and faceup into Trays 2-5. Place the top (portrait) or right side (landscape) of the page toward the front of the printer. 5500-129 ■ For 2-sided printing: Insert the trifold sheets long-edge feed (recommended) and the side to be printed first facedown into Trays 2-5. Place the top (portrait) or right side (landscape) of the page toward the front of the printer.
Specialty Paper Tray 6 ■ For single-sided printing: Insert the trifold sheets long-edge feed and facedown into Tray 6. Place the top (portrait) or right side (landscape) of the page toward the front of the tray. 5500-242 For 2-sided printing: Insert the trifold sheets long-edge feed and the side to be printed first faceup into Tray 6. Place the top (portrait) or right side (landscape) of the page toward the front of the tray. 2. Adjust the paper guides to the size of the trifold sheets. 3.
Specialty Paper Weatherproof Paper Weatherproof paper can be printed from any tray. You can load paper to the fill line in the tray; however, the printer has better feed reliability if you load fewer sheets in the tray. For best results, use only Xerox Phaser Weatherproof Paper specified for your Phaser 5500 printer. For a complete list of supported paper and other media, see Reference/Printing/ Supported Papers on the User Documentation CD-ROM.
Specialty Paper Trays 2-5 ■ For single-sided printing: Insert the weatherproof sheets long-edge feed (recommended) and faceup into Trays 2-5. Place the top of the page toward the front of the printer. 5500-129 ■ For 2-sided printing: Insert the weatherproof sheets long-edge feed (recommended) and the side to be printed first facedown into Trays 2-5. Place the top of the page toward the front of the printer.
Specialty Paper Tray 6 ■ For single-sided printing: Insert the weatherproof sheets long-edge feed and facedown into Tray 6. Place the top of the page toward the front of the tray. 5500-242 For 2-sided printing: Insert the weatherproof sheets long-edge feed and the side to be printed first faceup into Tray 6. Place the top of the page toward the front of the tray. 2. Adjust the paper guides to the size of the weatherproof paper sheets. 3.
Phaser® 5500 Laser Printer Custom Size Paper This topic includes: ■ "Guidelines" on page 2-63 ■ "Printing Custom Size" on page 2-63 Guidelines Print custom size paper, within the following ranges, from the trays listed. Input Tray 1 (MPT) Output Trays 2–5 Envelope Tray Standard Output Tray Stacker Upper Tray Stacker Lower Tray Width 89 – 297 mm 140 – 297 mm 148–241 mm (3.5 – 11.70 in.) (5.50 – 11.70 in.) (5.82–9.50 in.) 89 – 297 mm (3.5 – 11.70 in.) 182 – 297 mm (7.16 – 11.70 in.
Custom Size Paper Trays 2-5 W W H H Long-Edge Feed Short-Edge Feed 2. Adjust the paper guides according to the paper size and orientation (long-edge feed or short-edge feed). Labels inside the paper tray provide additional information for loading paper according to size and orientation.
Custom Size Paper 3. Push the tray completely into the printer. 5500-065 4. If prompted at the printer’s front panel, press the OK button to accept the paper size and type that are highlighted. If you have changed the paper size or type, do the following: ■ Select Change, then press the OK button. ■ Select Custom, then press the OK button.You are prompted to enter the custom width and custom height.
Custom Size Paper 8. In the printer driver: a. Select Properties, then select the Paper/Quality tab. b. Select either the paper type and custom size or the tray loaded with Custom as the paper source. 9. Click the OK button to print. Note If you replace the custom size in a tray with a non-custom size, be sure to set the new size in the front panel (or Auto Select for a size that is auto sensed). After Removing Custom Size Paper Selecting Front Panel Settings 1. 2. 3. 4. 5.
Phaser® 5500 Laser Printer Advanced Options This topic includes: ■ "Printing Separation Pages" on page 2-67 ■ "Printing Multiple Pages to a Single Sheet (N-Up)" on page 2-68 "Printing Booklets" on page 2-69 "Printing Negative and Mirror Images" on page 2-70 "Scaling" on page 2-72 "Printing Watermarks" on page 2-73 "Image Smoothing" on page 2-74 "Printing Cover Pages" on page 2-75 "Printing or Deleting Secure, Personal, Proof, and Saved Print Jobs" on page 2-76 ■ ■ ■ ■ ■ ■ ■ Printing Separation Pages A
Advanced Options Printing Multiple Pages to a Single Sheet (N-Up) When printing a multiple-page document, you can print more than one page on a single sheet of paper. Print one, two, four, six, nine, or 16 pages per sheet. To print multiple pages on a single sheet of paper in a supported driver: ■ Windows 98, Windows Me PostScript driver: On the Setup tab, click the More Layout Options button, then select the number of pages per sheet from the drop-down list.
Advanced Options Printing Booklets With two-sided printing, you can print a document in the form of a small book. Create booklets for any paper size that is supported for 2-sided (duplex) printing. The driver automatically reduces each page image to fit and prints two pages per side. The pages are printed in the correct order so that you can fold and staple the pages to create a booklet. When you choose to print booklets, you can also specify the creep and gutter in both Windows 98 and Windows Me drivers.
Advanced Options Printing Negative and Mirror Images You can print pages as a negative image (reverses the light and dark areas in your printed image) or mirror image (flips images horizontally on pages when printed).
Advanced Options To select negative or mirror images in a supported driver: ■ Windows 98, Windows Me PostScript driver: On the Setup tab, click More Layout Options, then select Print as a Negative Image or Print as a Mirror Image. ■ Windows 2000, Windows XP, Windows Server 2003 PostScript driver: From the Layout tab, click Advanced. Under Document Options and PostScript Options, select Yes for Mirrored Output or Negative Output.
Advanced Options Scaling You can reduce or enlarge your page images when they are printed by selecting a scaling value between 25 and 400 percent. The default is 100 percent. 50% 100% 200% To select scaling in a supported driver: ■ Windows 98, Windows Me PostScript driver: On the Setup tab, click More Layout Options, then specify the percentage to scale in the Percentage box.
Advanced Options Printing Watermarks A watermark is additional text that can be printed across one or more pages. For example, terms like Draft, Confidential, Date, Version that you might stamp on a page before distribution, can be inserted with a watermark.
Advanced Options Image Smoothing Image smoothing blends adjacent black and gray areas in low-resolution images for smoother edge transitions. For example, use image smoothing to improve the appearance of a 72 dpi image downloaded from the web. Image smoothing is not recommended for images with resolutions of 300 dpi or higher. Note Print processing is slower when this option is selected.
Advanced Options Printing Cover Pages A cover page is the first or last page of a document. The printer enables you to choose a different paper source for the cover page than for the body of a document. For instance, use your company letterhead for the first page of a document, or use card stock for the first and last pages of a report. ■ ■ Use any applicable paper tray as the source for printing cover pages. Verify that the cover page is the same size as the paper used for the rest of your document.
Advanced Options ■ Windows 2000, Windows XP, Windows Server 2003, Windows NT PostScript driver: On the Paper/Quality tab under Cover Pages, select First or First and Last Page, then select the tray to use for the covers from the Source drop-down list. ■ Mac OS 9 driver: In the Print dialog box, click General, select First Page, then select the tray from the drop-down list. ■ Mac OS X (version 10.1 and higher) driver: a. In the Print dialog box, select Paper Feed, then select First Page From. b.
Advanced Options ■ Mac OS 9 driver: In the Print dialog box, click on General, select Job Type from the drop-down list, then choose the job type. For a secure print job, enter a 4-digit password to assign to this job. For a proof print or saved print job, enter the name you want to give this job in the Job Name field. ■ Mac OS X (version 10.
Advanced Options Printing or Deleting Proof and Saved Print Jobs To print a saved print job or the remaining copies of a proof print job, select the job name at the printer's front panel: 1. 2. 3. 4. Select Walk-Up Printing, then press the OK button. Select Proof Print Jobs or Saved Print Jobs, then press the OK button. Scroll to the job name, then press the OK button. Select Print and Delete (for proof prints), Delete, or Print and Save (for saved prints), then press the OK button. 5.
Phaser® 5500 Laser Printer Supplies and Recycling This topic includes: ■ ■ "Supplies" on page 2-79 "Recycling" on page 2-80 Supplies The printer’s front panel displays status messages and warnings as each supply nears its replacement time. When the front panel prompts you that a supply is low or needs to be replaced, verify that you have replacements on hand. It is important to order these supplies when the messages first appear to avoid interruptions to your printing.
Supplies and Recycling Routine Maintenance Items Routine maintenance items are printer parts or assemblies that have a limited life requiring periodic replacement. Replacements may be in the form of parts or kits. Routine maintenance items are typically customer replaceable.
Phaser® 5500 Laser Printer Networking This section includes: ■ ■ ■ ■ ■ ■ ■ ■ "Connections and Internet Protocol (TCP/IP)" on page 3-2 "Printer Management Software" on page 3-9 "Windows 2000, Windows XP, and Windows Server 2003" on page 3-14 "Windows NT 4.x" on page 3-20 "Windows 98 and Windows Me" on page 3-24 "Macintosh" on page 3-29 "Novell NetWare" on page 3-35 "UNIX (Linux)" on page 3-40 Copyright © 2004 Xerox Corporation. All Rights Reserved.
Phaser® 5500 Laser Printer Connections and Internet Protocol (TCP/IP) ■ ■ ■ ■ ■ ■ "Overview of Network Setup and Configuration" on page 3-2 "Choosing a Connection Method" on page 3-3 "Connecting via Ethernet (Recommended)" on page 3-3 "Connecting via USB" on page 3-4 "Configuring the Network Address" on page 3-5 "infoSMART Knowledge Base Documents (English only)" on page 3-8 This topic includes connecting the printer to the network via Ethernet, USB or Parallel, then configuring the printer’s TCP/IP or A
Connections and Internet Protocol (TCP/IP) Choosing a Connection Method You can connect the printer to the network via Ethernet or USB. Some printer models also support using a Parallel cable connection. Hardware and cabling requirements vary for the different connection methods. Cabling and hardware listed below are generally not included with your printer and must be purchased separately. Ethernet Ethernet can be used for one or more computers.
Connections and Internet Protocol (TCP/IP) If you are connecting to one or more computers with a hub, connect the computer to the hub with one cable, then connect the printer to the hub with the second cable. Connect to any port on the hub except the uplink port. TCP/IP and EtherTalk are the most common protocols used with Ethernet. To print using TCP/ IP, each computer and printer requires a unique IP address. For more information, see "Configuring the Network Address" on page 3-5.
Connections and Internet Protocol (TCP/IP) 5. Select the printer in the printers window. 6. Verify that your printer is set to Auto Select. 7. Click the Add button. The printer is displayed as an available printer in the Print Center/Printer Setup. For more information, go to the table of infoSMART Knowledge Base documents at the end of this section.
Connections and Internet Protocol (TCP/IP) Dynamic Methods of Setting the Printer’s IP Address You can set the printer’s IP address using any of the following methods. DHCP is enabled by default on all Phaser printers. ■ ■ ■ DHCP CentreWare IS AutoIP Information Required for Manual IP Addressing Information Comments Internet Protocol (IP) address of the printer Format is xxx.xxx.xxx.xxx, where xxx represents a decimal number from 0–255.
Connections and Internet Protocol (TCP/IP) Changing or Modifying the IP Address Using CentreWare IS CentreWare IS provides a simple interface that enables you to manage, configure, and monitor networked printers from your desktop using an embedded web server. For complete information about CentreWare IS, click the Help button in CentreWare IS to go to the CentreWare IS Online Help. After setting the printer’s IP address, you can modify TCP/IP settings using CentreWare IS. 1. 2. 3. 4. 5. 6.
Connections and Internet Protocol (TCP/IP) Manually Setting the Printer’s IP Address Note Ensure that your computer has a properly configured IP address for your network. Contact your network administrator for more information. If you are on a network without a DNS server, or in an environment where the network administrator assigns printer IP addresses, you can use this method to manually set the IP address. Manually setting the IP address overrides DHCP and AutoIP.
Phaser® 5500 Laser Printer Printer Management Software This topic includes: ■ ■ "Using CentreWare Software" on page 3-9 "Using Printer Management Features" on page 3-11 Using CentreWare Software CentreWare Internet Services (IS) CentreWare IS provides a simple interface that allows you to manage, configure, and monitor networked printers from your desktop using an embedded web server. CentreWare IS gives administrators easy access to printer status, configuration, and diagnostic functions.
Printer Management Software CentreWare DP for NetWare CentreWare DP is easy-to-use printer management software that runs on Windows 98 or later and Windows 2000 or later. Through point-and-click navigation you can install, connect, and configure printers quickly and easily on a network. It provides network administrators with setup procedures and management of networked printers. The following table lists CentreWare DP key features and benefits.
Printer Management Software ■ ■ ■ ■ ■ Support multiple users and provide different levels of user access privileges for administrators or guests. Discover printers on local and remote subnets. Automatically discover printers as scheduled. Generate reports. Connect to printer web servers for additional printer-specific features, including help. For more information, go to www.xerox.com/office/pmtools, and select your specific printer model to view the CentreWare Web User Guide.
Printer Management Software MaiLinX Alerts MaiLinX alerts allow the printer to automatically send email to the system administrator and others under the following conditions: ■ ■ ■ When printer errors, warnings, and alerts occur. When the printer requires attention (for example, when service is required or supplies need to be replenished). When a reply to a CentreWare IS Remote Internet Printing message is desired.
Printer Management Software Setting Up Usage Profile Reporting 1. 2. 3. 4. 5. Launch your web browser. Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). Select Jobs. Select Usage Profile Reports on the left sidebar. Click the Usage Profile Properties link. Follow the instructions on the page to set up reports. 6. Click Save Changes.
Phaser® 5500 Laser Printer Windows 2000, Windows XP, and Windows Server 2003 This topic includes: ■ ■ ■ ■ ■ "Preliminary Steps" on page 3-14 "Quick CD-ROM Install Steps" on page 3-14 "Other Methods of Installation" on page 3-15 "Windows 2000, Windows XP, Windows Server 2003 Troubleshooting (TCP/IP)" on page 3-17 "infoSMART Knowledge Base Documents (English only)" on page 3-23 Preliminary Steps These preliminary steps must be performed for all printers: 1.
Windows 2000, Windows XP, and Windows Server 2003 For more information, go to the table of infoSMART Knowledge Base documents at the end of this section.
Windows 2000, Windows XP, and Windows Server 2003 3. 4. 5. 6. 7. Click the Local Printer button, then click Next. Click the Create a New Port button. Select Standard TCP/IP Port from the New Port Type pull-down menu, then click Next. Click Next. Click in the Printer Name or IP Address edit box and enter the IP Address of the printer you want to use. Click Next. 8. Select one of these options: ■ Click Finish in the Confirmation window if the data is correct.
Windows 2000, Windows XP, and Windows Server 2003 Microsoft IPP Port Follow these steps to obtain the printer’s URL and create an Internet Printing Protocol (IPP) printer. Obtaining the Printer’s URL (Network Path) 1. 2. 3. 4. 5. Launch your web browser. Enter your printer's IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). Select Properties. Select the Protocols folder on the left sidebar. Select IPP.
Windows 2000, Windows XP, and Windows Server 2003 2. Select Configuration Page, then press the OK button to print. Note Print “Menu Map” to see other information pages available for printing. Verifying Settings 1. Verify the settings on the “Configuration Page”. ■ IP Address Source is set to: DHCP, Front Panel, BOOTP, or Auto IP (depending on your network configuration). ■ Current IP Address is set correctly. (Note this address if it is assigned by Auto IP, DHCP, or BOOTP.
Windows 2000, Windows XP, and Windows Server 2003 infoSMART Knowledge Base Documents (English only) For more information, go to www.xerox.com/office/5500infoSMART to view these documents.
Phaser® 5500 Laser Printer Windows NT 4.x This topic includes: ■ ■ ■ ■ ■ "Preliminary Steps" on page 3-20 "Quick CD-ROM Install Steps" on page 3-20 "Other Methods of Installation" on page 3-21 "Windows NT 4.x Troubleshooting (TCP/IP)" on page 3-22 "infoSMART Knowledge Base Documents (English only)" on page 3-23 Preliminary Steps These preliminary steps must be performed for all printers: 1. Verify that the printer is plugged in, turned On, and connected to an active network. 2.
Windows NT 4.x Other Methods of Installation Install your printer on a Windows NT network using Microsoft TCP/IP Protocol. The following methods can also be used to monitor or configure your printer: ■ ■ A web browser using CentreWare IS if your printer is connected to a Windows NT network with TCP/IP protocol enabled. The Xerox CentreWare MC snap-in to Microsoft Management Console for installing or managing multiple printers on a Windows NT network with TCP/IP protocol enabled.
Windows NT 4.x 5. Enter a name for the printer, select whether you want that printer to be the default, then click OK. 6. Select one of these options: ■ If the printer is not shared, click Next. ■ If the printer is shared, enter a Share Name, check the Share box, then click Next. Printing a Test Page You are prompted to print a test page. 1. Select one of these options: ■ Click Yes to print a test page, then click Next. ■ Click No if you do not want to print a test page, then click Next. 2.
Windows NT 4.x Verifying Installation 1. 2. 3. 4. 5. 6. Right-click the My Network Places icon on the desktop and select Properties. Click the Protocols tab to verify that the TCP/IP protocol has been installed. Click Add to install any components not listed, then restart your computer. Click Start, click Settings, then click Control Panel. Double-click Services. Locate TCP/IP Print Server, then verify these column entries: ■ Status column: Started ■ Startup column: Automatic 7.
Phaser® 5500 Laser Printer Windows 98 and Windows Me This topic includes: ■ ■ ■ ■ ■ "Preliminary Steps" on page 3-24 "Quick CD-ROM Install Steps" on page 3-25 "Other Methods of Installation" on page 3-25 "Windows 98 and Windows Me Troubleshooting" on page 3-27 "infoSMART Knowledge Base Documents (English only)" on page 3-28 Preliminary Steps 1. Verify that the printer is plugged in, turned On, and connected to an active network. 2.
Windows 98 and Windows Me Quick CD-ROM Install Steps 1. Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive. If the installer does not launch, do the following: a. Click Start, then click Run. b. In the Run window, type: :\INSTALL.EXE. 2. Select your desired language from the list. 3. Select Install Printer Driver. 4. Click I Agree to accept the Xerox Software License Agreement. 5.
Windows 98 and Windows Me Configuring a Port The Xerox TCP/IP Printer Port Wizard guides you step-by-step through the following procedures: Choosing a name for the new port ■ Identifying a printer by its DNS Name or IP Address ■ (Alternatively) Identifying a printer using the automatic Printer Discovery feature 1. Click Next to proceed with the port installation. The wizard verifies the port name and printer address, then automatically configures the remaining port settings.
Windows 98 and Windows Me Changing a PhaserPort IP Address If the printer’s IP address is changed, you must change the IP address for the printer’s corresponding port: 1. Click Start, click Settings, then click Printers. 2. Right-click the printer to be changed to a new PhaserPort IP address, then click Properties. 3. Select the Details tab. 4. Verify that PhaserPort appears in the Print to the Following Port field. 5. Click Port Settings. The Configure PhaserPort dialog box appears. 6.
Windows 98 and Windows Me Verifying Settings 1. Right-click Network Neighborhood on the desktop, then click Properties. 2. Click the Configuration tab. A list of installed network components appears for the following items: ■ Client for Microsoft networks ■ Xerox TCP/IP Port Monitor 3. If you are running CentreWare DP verify the following: ■ Novell Networks: You are required to load Novell IntraNetWare Client or Microsoft Client for IPX networks.
Phaser® 5500 Laser Printer Macintosh This topic includes: ■ ■ ■ ■ ■ ■ ■ "Requirements" on page 3-29 "Quick CD-ROM Install Steps" on page 3-29 "Enabling and Using EtherTalk for Mac OS 9.x" on page 3-29 "Enabling and Using TCP/IP for Mac OS 9.x" on page 3-30 "Enabling or Using TCP/IP or AppleTalk for Mac OS X, Version 10.1 and Higher" on page 3-32 "Macintosh Troubleshooting (Mac OS 9.x, Mac OS X, Version 10.
Macintosh Enabling and Using TCP/IP for Mac OS 9.x This section provides installation and troubleshooting steps for Macintosh OS 9.x. Setting Up the Macintosh Ethernet Port for TCP/IP Perform the following procedure to set up your Macintosh for TCP/IP: 1. Select Network from the System Preferences application, then select TCP/IP. 2. Select Built-In Ethernet from the Active Ports menu. 3.
Macintosh Creating an AppSocket Printer with LaserWriter 8.6 Xerox provides Macintosh AppSocket printing with PhaserPort for Mac OS on the printer’s Printer Installer and Utilities CD-ROM. PhaserPort for Mac OS provides a bi-directional, high-speed communications channel using the new plug-in communication architecture of Apple LaserWriter version 8.6. AppSocket provides feedback about print job status which is not available through LPR.
Macintosh Enabling or Using TCP/IP or AppleTalk for Mac OS X, Version 10.1 and Higher Requirements Verify that you are running Mac OS X, version 10.1. The previous versions of Mac OS X do not fully support PostScript printing and printer features. Setting Up the Macintosh Ethernet Port for TCP/IP or AppleTalk Perform the following procedure to set up your Macintosh for TCP/IP: 1. Select Network from the System Preferences application, then select TCP/IP. 2.
Macintosh 6. Select the appropriate PPD from the list in the Printer Model drop-down list. If your printer PPD is not listed, install it from the Printer Installer and Utilities CD-ROM. 7. Click Add to complete the configuration. For more information, go to the table of infoSMART Knowledge Base documents at the end of this section. Creating a Rendezvous Printer with Mac OS X, Version 10.2 and Higher 1. Open the Print Center utility. In Mac OS X, version 10.3 or higher, the utility is called Printer Setup.
Macintosh 6. If you are still unable to print, go to www.xerox.com/office/support or access PhaserSMART Technical Support through CentreWare IS: a. Launch your web browser. b. Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). c. Select Support. d. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART. Mac OS X, Versions 10.1 and Higher Perform these steps only for Mac OS X, versions 10.1 and higher: 1. Open the Network Utility, then click the Ping tab. 2.
Phaser® 5500 Laser Printer Novell NetWare This topic includes: ■ ■ ■ ■ ■ "Configuration Software for NetWare Networks" on page 3-35 "Quick Setup" on page 3-35 "Advanced Setup" on page 3-35 "NetWare 4.x, NetWare 5.x, and NetWare 6.x Print Server Setup" on page 3-36 "Novell NetWare Troubleshooting" on page 3-36 Configuration Software for NetWare Networks CentreWare DP configures the printer and the network when using NetWare 4.x, 5.x, and 6.x.
Novell NetWare NetWare 4.x, NetWare 5.x, and NetWare 6.x Print Server Setup The Phaser printer defaults enable connection to Novell NetWare without adjustment. Review the “Configuration Page” and verify the following settings: ■ ■ ■ ■ ■ NetWare is enabled Frame Type matches the frame type of the desired file server PDL is set to your desired PDL (PostScript or PCL) or to Auto.
Novell NetWare Requirements Verify that you: ■ ■ ■ Are operating a Windows-based system with CentreWare DP software installed and at least one printer driver installed Are a NetWare Network Administrator, an administrative person with ADMIN/ SUPERVISOR, or ADMIN/SUPERVISOR EQUIVALENT within login rights to the NetWare Server(s) servicing the Phaser printer Have a basic knowledge of NetWare Novell NetWare Troubleshooting Quick Check 1.
Novell NetWare Novell NetWare Hardware Step-By-Step Note the LED activity on the printer. The green link LED is ON whenever it is connected to an active network. The amber traffic LED is flickering when data is being received. 1. Verify the following: ■ The cable connections: Use a new cable or connectors if possible ■ Which port your printer is attached to. Connect a functioning network device to your printer to test the port. 2. Print the “Configuration Page” from your printer.
Novell NetWare 5. Verify that the information displayed is also contained on the “Configuration Page”. Verify these items: a. The queue name of the Phaser printer is set to service. If necessary, create a new queue to test the printer. b. The Primary Server lists the server name on the “Configuration Page”. Printing a Document 1. Click the Tools drop-down list. 2. Select the Send File... menu item, then select the appropriate directory and file for downloading.
Phaser® 5500 Laser Printer UNIX (Linux) This topic includes: ■ ■ "Quick Install Steps" on page 3-40 "Additional Resources" on page 3-41 Your printer supports connection to a variety of UNIX platforms through the parallel and network interface.
UNIX (Linux) From Your Computer 1. Access www.xerox.com/office/drivers. 2. Select your printer, the platform you are running (UNIX), and file type (Drivers). 3. Click Go to Downloads. 4. From the list of files provided, download the PrinterPackageXPXX and the file that matches your operating system. 5. Print a test page. 6. Verify the print quality of the printed page. Note If print-quality problems exist, or if your job did not print, go to Reference/ Troubleshooting on the User Documentation CD-ROM.
Phaser® 5500 Laser Printer . Troubleshooting This section includes: ■ ■ ■ ■ ■ ■ ■ "Automatic Diagnostic Tools" on page 4-2 "Paper Jams" on page 4-3 "Print-Quality Problems" on page 4-53 "Maintenance" on page 4-58 "Front Panel Messages" on page 4-59 "Moving and Repacking the Printer" on page 4-71 "Additional Resources" on page 4-73 Note For network troubleshooting, go to Reference/Connections & Networks on the User Documentation CD-ROM. Copyright © 2004 Xerox Corporation. All Rights Reserved.
Phaser® 5500 Laser Printer Automatic Diagnostic Tools This topic includes: ■ ■ ■ "PhaserSMART Technical Support" on page 4-2 "Front Panel i Button" on page 4-2 "PrintingScout" on page 4-2 Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. PhaserSMART Technical Support PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your printer to our web site for analysis.
Phaser® 5500 Laser Printer Paper Jams This topic includes: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ "Jam at A" on page 4-4 "Jam at B" on page 4-5 "Jam at B and C" on page 4-8 "Jam at C" on page 4-12 "Jam at D" on page 4-14 "Jam at D and A" on page 4-15 "Jam at E" on page 4-18 "Jam at F" on page 4-21 "Jam at G" on page 4-22 "Jam at H" on page 4-24 "Jam at the Stacker Upper Tray" on page 4-25 "Paper Size Jam in Tray 1 (MPT)" on page 4-26 "Paper Size Jam in Trays 2-5" on page 4-28 "Paper Size Jam in Tray 6" o
Paper Jams Videos are available with instructions for clearing paper jams. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/5500support. Jam at A Follow these steps to clear the jam. Warning Use caution; some components inside Door A may be hot. 1. Open Door A. A E A D 5500-001 2. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed.
Paper Jams 3. Close Door A. E A D 5500-003 Jam at B Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer.
Paper Jams 2. Open Door B. B C 5500-004 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
Paper Jams 4. Close Door B. B C 5500-006 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer.
Paper Jams Jam at B and C Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5500-230 2. Open Door B.
Paper Jams 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. B C 5500-005 4. Close Door B.
Paper Jams 5. Open Door C. B C 5500-007 6. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
Paper Jams 7. Close Door C. B C 5500-009 8. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer.
Paper Jams Jam at C Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5500-230 2. Open Door C.
Paper Jams 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. B C 5500-008 4. Close Door C. B C 5500-009 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer.
Paper Jams Jam at D Follow these steps to clear the jam. 1. Open Door D. E A D B 5500-027 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
Paper Jams 3. Close Door D. E A D B 5500-029 Jam at D and A Follow these steps to clear the jam. 1. Open Door D.
Paper Jams 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. E A D B 5500-028 3. Close Door D.
Paper Jams 4. Open Door A. Warning Use caution; some components inside Door A may be hot. A E A D 5500-001 5. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed.
Paper Jams 6. Close Door A. E A D 5500-003 Jam at E Follow these steps to clear the jam. Warning Use caution; some components inside Door A may be hot. 1. Open Door A.
Paper Jams 2. Open Door E. E 5500-010 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
Paper Jams 4. Close Door E. E 5500-012 5. Close Door A.
Paper Jams Jam at F Follow these steps to clear the jam. 1. Open Door F. E A D B 5500-013 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
Paper Jams 3. Close Door F. E A D B 5500-015 Jam at G Follow these steps to clear the jam. On the front panel of the printer, press the i button to view information about the front panel message. 1. If visible, pull the jammed paper out of the stacker upper tray.
Paper Jams 2. Open Door G. 5500-186 3. Depending on the instructions shown on the front panel, open handle 2a, handle 2b, or handle 3 as shown on the instruction labels. Note If the stapler is in the way, slide the stapler toward you then to the right. 4. 5. 6. 7. If you opened handle 2a or handle 2b, rotate knob 2c counterclockwise as needed. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close the handles opened in Step 3. Close Door G.
Paper Jams Jam at H Follow these steps to clear the jam. 1. Lift Door H. 5500-270 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-202 3. Close Door H.
Paper Jams Jam at the Stacker Upper Tray Follow these steps to clear the jam. 1. Pull the jammed paper out of the stacker upper tray. 2. Open Door G. E A D B C 5500-025 3. Close Door G.
Paper Jams Paper Size Jam in Tray 1 (MPT) Follow these steps to clear the paper size jam in Tray 1. 1. Verify that the width guides are pressed against the paper. 5500-220 2. If the paper size and type shown on the front panel match the size and type of the paper in the tray, press the OK button. 3. If the paper size shown on the front panel does not match the size of the paper in the tray, do the following: a. Select Change Paper Size, then press the OK button. b.
Paper Jams 5. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confrim that all paper fragments are removed. E 5500-002 6. Close Door A.
Paper Jams Paper Size Jam in Trays 2-5 Follow these steps to clear the paper size jam in Trays 2-5. 1. Pull out the tray specified on the front panel. 5500-030 2. Verify that the length and width guides are pressed against the paper. 5500-064 5500-063 3. Push the tray completely into the printer.
Paper Jams 4. Specify the size of the paper by doing the following: a. In the front panel menus, select Printer Setup, then press the OK button. b. Select Paper Handling Setup, then press the OK button. c. Select Tray [2 - 5] Setup, then press the OK button. d. Select Auto Sensed, Custom, or a listed paper size, then press the OK button. e. If you selected Custom, specify the width and height of the paper. Select Custom Width, press the OK button, scroll to the width of the paper, then press the OK button.
Paper Jams 7. Close Door A. E A D 5500-003 Paper Size Jam in Tray 6 Follow these steps to clear the paper size jam in Tray 6. 1. Pull out Tray 6.
Paper Jams 2. Verify that the length and width guides are set correctly Note The default setting is for 8.5 x 11 in. paper. You must change the guides for A4 paper. 11" A4 A4 A4 8.5" 11" 11" A4 A4 11" 5500-240 3. Push the tray completely into the printer. 5500-115 4. Specify the size of the paper by doing the following: a. In the front panel menus, select Printer Setup, then press the OK button. b. Select Paper Handling Setup, then press the OK button. c.
Paper Jams 5. Open Door A. Warning Use caution; some components inside Door A may be hot. A E A D 5500-001 6. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed.
Paper Jams 7. Close Door A. E A D 5500-003 Jam at Tray 2, 3, 4, or 5 Follow these steps to clear the jam. 1. Pull the tray specified on the front panel completely out of the printer.
Paper Jams 2. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5500-214 3. Remove crumpled paper from the tray. 5500-031 4. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper.
Paper Jams 5. Insert the tray and push it completely into the printer. A B C 5500-216 Jam at Tray 1 (MPT) Follow these steps to clear the jam. 1. Open Door A.
Paper Jams 2. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. E 5500-002 3. Remove jammed or crumpled paper from Tray 1 (MPT), then close the tray.
Paper Jams 4. Close Door A. E A D 5500-003 5. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. 5500-220 Jam at Tray 2 and Door A Follow these steps to clear the jam. Warning Use caution; some components inside Door A may be hot.
Paper Jams 1. Open Door A. A E A D 5500-001 2. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed.
Paper Jams 3. Close Door A. E A D 5500-003 4. Pull Tray 2 completely out of the printer. A B C 5500-210 5. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed.
Paper Jams 6. Remove crumpled paper from the tray. 5500-031 7. Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper.
Paper Jams 8. Insert the tray and push it completely into the printer. A B C 5500-216 Jam at Tray 3 and Door B Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer.
Paper Jams 2. Open Door B. B C 5500-004 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
Paper Jams 4. Close Door B. B C 5500-006 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer.
Paper Jams 6. Pull Tray 3 completely out of the printer. A B C 5500-211 7. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5500-215 8. Remove crumpled paper from the tray.
Paper Jams 9. Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5500-064 5500-063 10. Insert the tray and push it completely into the printer.
Paper Jams Jam at Tray 4 or 5 and Door C Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5500-230 2. Open Door C.
Paper Jams 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. B C 5500-008 4. Close Door C. B C 5500-009 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer.
Paper Jams 6. Pull the tray specified on the front panel completely out of the printer. A B C 5500-212 7. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. D B C 5500-051 8. Remove crumpled paper from the tray.
Paper Jams 9. Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5500-063 5500-064 10. Insert the tray and push it completely into the printer.
Paper Jams Jam at Tray 6 Follow these steps to clear the jam. 1. If Tray 1 is open, remove the paper from the tray and close it. D B 5500-221 2. Slide the Tray 6 Feeder away from the printer.
Paper Jams 3. Open Door J and lift the access handle. 5500-232 5500-234 4. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
Paper Jams 5. Close the jam access handle and close Door J. 5500-236 5500-237 6. Slide the Tray 6 Feeder firmly against the printer.
Phaser® 5500 Laser Printer Print-Quality Problems Your printer is designed to produce consistently high-quality prints. If you observe printquality problems, use the information in this topic to diagnose the problem. For detailed, online support information, go to www.xerox.com/office/5500infoSMART. For best results, use only Xerox Printing Media. For information on supported paper types and weights, see Reference/Printing/Supported Papers on the User Documentation CD-ROM.
Print-Quality Problems Diagnosing Print-Quality Problems (Continued) Problem Black Prints The entire printed page is black. Causes 1. The drum cartridge may be defective. Solutions 1. Replace the drum cartridge. 2. Print a Configuration Page. 2. Printable data from the computer may be corrupted. ■ ■ Horizontal Line Deletions There are areas of print deletions that appear across the paper.
Print-Quality Problems Diagnosing Print-Quality Problems (Continued) Problem Horizontal Dark Streaks There are black lines that appear horizontally on the page. Causes 1. The drum cartridge may be defective or at the end of its life. 2. The paper path may be contaminated with toner. 3. The fuser may be defective. Repetitive Vertical Dark Streaks 1. The paper path may be contaminated with toner. There are black lines that appear vertically on the page.
Print-Quality Problems Diagnosing Print-Quality Problems (Continued) Problem Unfused or Partially Fused Image The printed image is not fully fused to the paper and easily rubs off. Causes Solutions 1. The paper may be damp. 1. Replace the paper. 2. Heavy or unusual paper may be in the tray. 2. Replace the paper with an approved paper type then do the following: 3. The printer may be located in an environment with extreme temperature or humidity. ■ 4. The fuser may be defective.
Print-Quality Problems Diagnosing Print-Quality Problems (Continued) Problem Random or Spot Deletions Areas of the print are extremely light or missing. Causes Solutions 1. The paper may be in poor condition. 1. Replace the paper. 2. The paper may be damp. 3. Replace the drum cartridge. 2. Replace the paper. 3. The drum cartridge may be defective or at the end of its life. Repeating Defects Use the following table to determine the supply that needs replacing.
Phaser® 5500 Laser Printer Maintenance For safety information, go to Reference/Troubleshooting/User Safety on the User Documentation CD-ROM. Your printer needs little maintenance to keep it producing quality prints. Certain routine maintenance items need to be ordered occasionally: ■ ■ Maintenance Kit Drum Cartridge Access the “Supplies Usage Page” from the printer’s front panel, from CentreWare IS, or print the “Usage Profile” at the printer’s front panel.
Phaser® 5500 Laser Printer Front Panel Messages This topic includes: ■ ■ "Status Messages" on page 4-59 "Errors and Warnings" on page 4-60 Your printer’s front panel provides you with information and troubleshooting help. When an error or warning condition occurs, the front panel displays a message informing you of the problem. In many cases, the front panel also displays an animated graphic showing the location of the problem, such as the location of a paper jam.
Front Panel Messages Errors and Warnings The printer displays error or warning messages in the front panel display. When an error occurs, PrintingScout displays an instant notification on your computer screen that the printer needs attention. The front panel i button also provides valuable information about errors and warnings. Hardware or software failures that may require service support are presented as fatal errors. When the printer’s front panel displays a fatal error message, the LED blinks red.
Front Panel Messages Error or Warning Messages (Continued) Message Description Drum Cartridge Is Near End Of Life The Drum Cartridge is near the end of its life. Order replacement P/N 113R00670. Duplex Unit Failure An error was detected in the Duplex Unit. Printing continues single-sided. 1. Turn power off. 2. Verify Duplex wire harness is properly connected by unplugging and reconnecting. 3. Turn power on. 4.
Front Panel Messages Error or Warning Messages (Continued) Message Description Install Or Reseat Drum Cartridge The Drum Cartridge is missing or misinstalled. Warning - Use caution, some components inside Door A may be hot. 1. Open Door A. 2. Open the Printer Front Door. 3. If the Drum Cartridge is present, reseat it. If not, install P/N 113R00670. 4. Close Door A. 5. Close the Printer Front Door.
Front Panel Messages Error or Warning Messages (Continued) Message Description Jam At D And A; Open Doors D and A To Clear (Jam C6-1, C6-2) Warning - Use caution, some components inside Door A may be hot. 1. Open Door D. 2. Remove the jammed paper. 3. Close Door D. 4. Open Door A. 5. Remove the jammed paper. Press the green handle if necessary. 6. Close Door A. Jam At D; Open Door D To Clear (Jam C8-6) 1. Open Door D. 2. Remove the jammed paper. 3. Close Door D.
Front Panel Messages Error or Warning Messages (Continued) Message Description Jam At Tray 1 (MPT); Open Door A To Clear (Jam C9-3) 1. Open Door A. 2. Remove the jammed paper from Door A and Tray 1 (MPT). 3. Close Door A. Jam At Tray 2; Open Door A And Remove Tray To Clear (Jam C1-3) Warning - Use caution, some components inside Door A may be hot. 1. Open Door A. 2. Remove the jammed paper. Press the green handle if necessary. 3. Close Door A. 4. Remove Tray 2. 5. Remove the jammed paper. 6.
Front Panel Messages Error or Warning Messages (Continued) Message Description Jam At Tray 5; Remove Tray To Clear (Jam C4-4) 1. Remove Tray 5. 2. Remove the jammed paper. 3. Reinsert Tray 5. Jam At Tray 6; Slide Out Tray 6 Feeder And Open Door J To Clear (Jam C5-1, C5-2, C8-5) 1. Lift Tray 1 (MPT). 2. Slide the Tray 6 feeder away from the printer. 3. Open Door J and lift the handle inside. 4. Remove the jammed paper. 5. Close the access handle and Door J. 6. Slide in Tray 6 feeder. 7.
Front Panel Messages Error or Warning Messages (Continued) Message Description Out Of Paper Load Tray [1 (MPT) | 2 | 3 | 4 | 5 | 6] with [size*] [type*] Load the indicated paper size and type into the indicated tray. Paper Not Available Load Tray [1 (MPT) | 2 | 3 | 4 | 5 | 6] with [size*] [type*] Replace the paper in the indicated tray with paper of the indicated size and type; or select Print with Available Paper to use a paper size and type currently in the printer.
Front Panel Messages Error or Warning Messages (Continued) Message Description Replace Drum Cartridge The Drum Cartridge is not a genuine Xerox product. Warning - Use caution, some components inside Door A may be hot. 1. Open Door A. 2. Open the Printer Front Door. 3. Lift the Drum Cartridge latch and remove the cartridge. 4. Replace with P/N 113R00670. 5. Close Door A. 6. Close the Printer Front Door.
Front Panel Messages Error or Warning Messages (Continued) Message Description Stacker Lower Tray Failure An error was detected in the Stacker Lower Tray. Printing continues using the Standard Output Tray. 1. Turn power off. 2. Verify Finisher wire harnesses are properly connected by unplugging and reconnecting. 3. Turn power on. 4. If error continues, call Service. or 1. Remove the paper from the Stacker Lower Tray. 2. If error continues, turn power off. 3.
Front Panel Messages Error or Warning Messages (Continued) Message Description Stapler Is Empty. Replace the Staple Cartridge. Printing continues without stapling. 1. Open Door G. 2. Replace Staple Cartridge P/N 008R12941 above R1 area. 3. Close Door G. Temperature Sensor Failure An error was detected in the temperature sensor. Print quality may be degraded. 1. Turn power off, then on. 2. If error continues, call Service. Toner Cartridge Failure The Toner Cartridge has failed and it must be replaced.
Front Panel Messages Error or Warning Messages (Continued) Message Description Tray 4-5 Logic Board Failure An error was detected from the Tray 4-5 Unit Logic Board NVRAM memory. Printing continues using other input trays. 1. Turn power off, then on. 2. If error continues, call Service. Tray 4-5 Logic Board Failure An error was detected in the Tray 4-5 Logic Board communication. Printing continues using other input trays. 1. Turn power off. 2.
Phaser® 5500 Laser Printer Moving and Repacking the Printer This topic includes: ■ ■ ■ "Precautions for Moving the Printer" on page 4-71 "Moving the Printer Within the Office" on page 4-72 "Preparing the Printer for Shipment" on page 4-72 For safety information, go to Reference/Troubleshooting/User Safety on the User Documentation CD-ROM. Precautions for Moving the Printer Warning Follow these guidelines to avoid injuring yourself or damaging the printer.
Moving and Repacking the Printer Moving the Printer Within the Office The printer can be safely moved from one location within an office to another as long as it travels in an upright position, gently over smooth surfaces. Any jarring movement, such as pushing the printer over a raised door threshold or across a parking lot, can damage the printer. Preparing the Printer for Shipment Repack the printer using the original packing material and boxes or a Xerox repackaging kit.
Phaser® 5500 Laser Printer Additional Resources This topic includes: ■ "Support" on page 4-73 ■ "infoSMART" on page 4-73 "Web Links" on page 4-73 ■ Support There is additional technical support available. You can access infoSMART Knowledge Base, PhaserSMART Technical Support, Technical Support via email, driver downloads, and much more. A set of Xerox links is installed in your web browser’s Favorites folder when you install the printer drivers on your computer.
Additional Resources Resource Link To find your local sales and support center: www.xerox.com/office/contacts To register your printer: www.xerox.com/office/register To view the warranty: www.xerox.com/office/5500warranty To view information about recycling supplies: www.xerox.
Phaser® 5500 Laser Printer User Safety Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information will ensure the continued safe operation of your printer. Electrical Safety ■ ■ ■ ■ Use the power cord supplied with your printer. Plug the power cord directly into a properly grounded electrical outlet. If you do not know if an outlet is grounded, ask an electrician to check the outlet.
The power cord is attached to the printer as a plug-in device at the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet. Warning Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are specifically instructed to do so. Power should be OFF when performing these installations.
Maintenance Safety ■ ■ ■ Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a hazardous condition. Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa.
Operational Guidelines ■ ■ ■ ■ ■ ■ Do not block or cover the slots and openings on the printer. The printer may overheat without adequate ventilation. For optimum performance, use the printer at elevations below 3,000 m (11,480 ft.). Do not place the printer near a heat source. Do not place the printer in direct sunlight. Do not place the printer in line with the cold air flow from an air conditioning system.
Printing Safety Guidelines ■ ■ ■ ■ ■ Wait 10 to 15 seconds between turning the printer off and on. Keep hands, hair, neckties, etc. away from the exit and feed rollers. Do not remove the paper source tray that you selected in either the printer driver or front panel. Do not open the doors. Do not move the printer. Warning Avoid touching areas inside the printer that are labeled with a warning symbol. These areas may be very hot and can cause personal injury.
Phaser® 5500 Laser Printer Warranty For warranty information regarding your Xerox printer, go to www.xerox.com/office/ 5500warranty. Copyright © 2004 Xerox Corporation. All Rights Reserved.
Phaser® 5500 Laser Printer Printer Specifications Physical Specifications Printer ■ ■ ■ ■ Width: 640 mm (25.2 in.) Depth: 525 mm (20.7) Height: 498 mm (19.6 in.) Weight: 41 kg (90 lbs.) Optional Duplex Unit ■ ■ ■ ■ Width: 64 mm (2.52 in.) Depth: 458 mm (18 in.) Height: 211 mm (8.3 in.) Weight: 1.8 kg (4 lbs.) Optional 1000-Sheet Feeder ■ ■ ■ ■ Width: 540 mm (21.3 in.) Depth: 520 mm (20.5 in.) Height: 280 mm (11 in.) Weight: 23 kg (50.7 lbs.) Optional 2000-Sheet Feeder ■ ■ ■ ■ Width: 385.5 mm (15.
Environmental Specifications Temperature ■ ■ Storage: 5–32 degrees C / 41–90 degrees F Operating: 5–32 degrees C / 41–90 degrees F Relative Humidity ■ ■ Storage: 15%–85% Operating: 15%–85% Electrical Specifications Available in five (5) configurations: Phaser 5500B, 5500N, 5500DN, 5500DT, 5500DX ■ ■ 110–127 VAC, 50/60 Hz 220–240 VAC, 50/60 Hz Performance Specifications Resolution ■ ■ 600 x 600 dpi True 1200 x 1200 dpi Print Speed ■ Up to 50 pages per minute (ppm) Controller Specifications ■ 500 M
Interfaces ■ ■ ■ IEEE 1284 parallel Ethernet 10BaseT and 100BaseTx (only for N, DN, DT, and DX configurations) USB Phaser® 5500 Laser Printer C-3
Phaser® 5500 Laser Printer Regulatory Information The equipment described in this manual generates and uses radio frequency energy. If it is not installed properly in strict accordance with Xerox' instructions, it may cause interference with radio and television reception or may not function properly due to interference from another device. However, there is no guarantee that interference will not occur in a particular installation.
Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications, ICES-003. Le présent appareil numérique n'émet pas de bruits radioélectrique dépassant les limits applicables aux appareils numériques de la classe B prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministere des Communications du Canada, NMB-003.
CISPR 24 Immunity Phenomena Basic Standard Test Specification Line voltage dips IEC 61000-4-11:1994 >95% dip for ½ cycle @ 50 Hz 30% dip for 25 cycles @ 50 Hz Line voltage drop-out IEC 61000-4-11:1994 >95% dropout for 250 cycles @ 50 Hz This product, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.
Phaser® 5500 Laser Printer Material Safety Data Sheet For Material Safety Data Sheet information regarding your Phaser 5500 Laser Printer, go to www.xerox.com/office/msds. For the Customer Support Center phone numbers, see the information booklet entitled Total Satisfaction Services that came with your printer. Copyright © 2004 Xerox Corporation. All Rights Reserved.
Phaser® 5500 Laser Printer Product Recycling and Disposal Xerox operates a worldwide equipment takeback and reuse/recycle program. Contact your Xerox sales representative (1-800-ASK-XEROX) to determine whether this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment.html.
Phaser® 5500 Laser Printer Original SSLeay License Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscape’s SSL. This library is free for commercial and non-commercial use as long as the following conditions are adhered to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc.
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Index Numerics basic printing, 2-9 binding preferences, 2-44 booklet printing, 2-69 selecting creep and gutter, 2-69 BOOTP/DHCP, 3-7 access PhaserSMART, 1-12 change printer settings, 1-11 changing or modifying the printer’s IP address, 3-7 launching, 1-12 software, 3-9 CentreWare MC, 3-10 CentreWare Web, 3-10 change load paper timeout, 1-16 using CentreWare IS, 1-16 change paper type, 2-9, 2-13, 2-19, 2-21 change printer settings driver (Mac), 2-39 driver (Windows), 2-36 changing printer language, 1-20 cl
Index personal print jobs, 2-77 proof print jobs, 2-78 saved print jobs, 2-78 secure print jobs, 2-77 DHCP enabling, 3-6 diagnostic tools, 4-2 DNS local domain name space database, 3-7 resolver protocol, 3-7 servers, 3-7 downloading fonts CentreWare Font Management Utility, 1-23 driver changing settings for Mac, 2-39 changing settings for Windows, 2-36 features, 1-10 installation, 1-9 print-quality modes, 2-42 select paper orientation, 2-44 selecting booklet printing, 2-69 selecting cover pages, 2-75 select
Index G getting help infoSMART, 1-5 PhaserSMART, 1-5 PrintingScout, 1-12, 4-2 Technical Support, 1-5, 1-12 ground adapter plug, A-1 ground connection terminal, A-1 guidelines envelopes, 2-49 labels, 2-54 moving the printer, 4-71, A-4 postcards, 2-52 printing envelopes, 2-49 supported papers, 2-2 transparencies, 2-46 trifold brochures, 2-56 weatherproof paper, 2-60 gutter, 2-69 Windows 2000, 3-19 Windows 98, 3-28 Windows Me, 3-28 Windows NT, 3-23 inserting separation pages, 2-67 installer, 3-5 internal har
Index M Macintosh enabling and using EtherTalk for Mac OS 9.x, 3-29 enabling and using TCP/IP for Mac OS 9.x, 3-30 enabling or using TCP/IP or AppleTalk for Mac OS X v.10.1 and higher, 3-32 installing the Mac OS 9.
Index print processing time, 2-35 speed, 2-35 print fonts from front panel, 1-22 print icon, 1-8 print job factors affecting, 2-35 printer advanced setup for Novell NetWare, 3-35 cleaning the outside, 4-58 configurations, 1-3 creating multiple presets (Mac), 2-39 damage, 4-71, A-4 diagnostic tools, 4-2 driver features, 1-10 drivers, 1-9 electrical safety, A-1 electrical systems, 1-13 failure to repackage properly, 4-71, A-4 features, 1-3 fonts, C-2 front panel, 1-6 help, 2-39 installation, 3-5, 3-15, 3-25 i
Index safety guidelines, A-4, A-5 saved printing, 2-76 secure printing, 2-76 several pages on a single sheet of paper, 2-68 specialty paper, 2-56 trifold brochures, 2-56 watermarks, 2-73 weatherproof paper, 2-60 printing options changing, 2-36 Macintosh, 2-39 Windows, 2-36 PrintingScout, 1-12, 4-2 print-quality modes, 2-42 print-quality problems diagnosing, 4-53 troubleshooting, 4-53 proof printing, 2-76, 2-78 deleting, 2-76 protocols EtherTalk, 3-4 TCP/IP, 3-4 punch waste box emptying, 2-34 Q quality mode
Index specialty paper printing, 2-56 specifications printer, C-1 trays, C-1 staple position, 2-29 stapler, 2-28 adding staples, 2-30 options, 2-28 Startup Page, 1-15 accessing, 1-15 print from front panel, 1-16 turn on or off, 1-15 turning on/off using CentreWare IS, 1-15 status messages, 2-79, 4-59 stock rotate frequently, 2-52 rotating, 2-54 supplement resident fonts, 1-23 supplies, A-4 life indicators, 2-80 low, 2-79 non-Xerox supplies, 2-79, 4-58 ordering, 2-79 replacement, 2-79 supply capacities, 2-80
Index W Warmup Mode, 1-13 warning messages, 1-7, 4-60 warning symbols, A-5 warnings, 2-79 warranty, B-1 watermarks, 2-73 weatherproof paper guidelines, 2-60 loading in Tray 1 (MPT), 2-60 loading in Tray 6, 2-62 loading in Trays 2-5, 2-61 printing, 2-60 web links, 4-73 Windows installing printer driver for Windows 2000 or later, 3-4 installing printer driver for Windows 98 or later, 3-4 PCL driver settings, 2-38 PostScript driver settings, 2-37 printing options, 2-36 X Xerox TCP/IP Port Monitor, 3-25 Xerox
