P H A S E R ™ 5 4 0 0 L A S E R P R I N T E R Advanced Features and Troubleshooting Manual
Xerox Phaser™ 5400 Laser Printer Advanced Features and Troubleshooting Manual September 2001
Copyright © 2001, Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.
Contents Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix User safety summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Print quality modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Draft mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 First page different . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard Disk Drive and Memory (DRAM and Flash ROM). . . . . . . . . . . . . . . . . . 52 Memory board (DIMM) locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Hard disk initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Flash initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
UNIX network setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix C - Unique Printer Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . .101 Paper size selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Paper type selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Input tray selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii Xerox Phaser 5400 Laser Printer
Warranty Printer Warranty Xerox warrants that the Phaser 5400 Laser Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment.
Consumables Warranty Xerox warrants that laser print cartridges will be free from defects in materials and workmanship for a period of one (1) year from date of installation. All other Customer Replaceable Consumables (CRCs) will be covered for a period of ninety (90) days (six (6) months where longer periods are required by law) from the date of installation, but not more than one (1) year from date of shipment.
User safety summary Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Electrical Safety Use the power cord supplied with your printer. Plug the power cord directly into a properly grounded electrical outlet. Do not use an extension cord. If you do not know whether an outlet is grounded, ask an electrician to check the outlet.
Place the printer in an area where there is adequate space for ventilation, operation and servicing. The recommended minimal spacing is 76 cm (29.9 in.) in front of the printer, 50 cm (19.7 in.) above the printer, 30 cm (11.8 in.) behind the printer, 20 cm (7.9 in.) on the side of the printer with the fan exhaust, and 10 cm (4.0 in.) on the other side. Do not block or cover the slots and openings on the printer. Without adequate ventilation, the printer may overheat.
Symbols that may be marked on your product: DANGER high voltage: Protective ground (earth) terminal: Hot surface on or in the printer. Use caution to avoid personal injury: Use caution. Refer to the manual(s) for information: Warning If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused. Warning For your protection, do not defeat any interlocks.
Control Panel Control Panel The Xerox Phaser 5400 control panel: Displays information about the status of the printer (or job in process). Allows you to print reports and password-protected pages stored on the optional hard drive. Provides the means for changing printer settings and printer defaults to control how it operates. 1 2 3 3925-07 1. Display screen 2. Four indicator lights: 3.
Control Panel Indicator lights Indicator light Meaning On Line Light is on (green) — The printer is online. Light is off — The printer is offline. Before printing a job, bring the printer online by pressing the On Line key (labeled 0). Form Feed indicator Light is off — Normal operation.
Control Panel Display screen The control panel’s display screen: Provides access to a hierarchy of menus to configure and control the printer. Access the menus by pressing the Menu keys (labeled 1 or 5). For more information on the menu structure, refer to page 6. Displays information about the status of the printer (or the job in process): Examples: The printer is online and ready to accept print jobs: Ready The printer is processing data: Processing...
Control Panel Control panel keys The control panel keypad consists of eight keys, identified with international symbols and/or labeled in English. The keys are also numbered 0 through 7. On Line Menu Up Item Up Value Up Enter Menu Down Item Down Value Down Using the keys to bring the printer online/take the printer offline When the printer is online (and not in the menu system), press the On Line key (labeled 0) to take the printer offline.
Control Panel Using the keys when a paper mismatch condition exists 1. Press the Value keys (labeled 3 or 7) to scroll through the trays to see what alternate paper is available that may be used instead of the requested paper. 2. Press the Enter key (labeled 4) to use the tray shown on the display screen to be used for printing (Print Anyway).
Control Panel Menus Control Panel Menus The control panel’s menu system is a hierarchy of menus, menu items, and menu item values. The menus are used to configure the printer for your environment. The control panel provides access to the following menus: Job Menu — see page 9. Password Menu1 — see page 10. Tray Menu — see page 11. PCL Menu — see page 14. System Menu — see page 16. Parallel Menu — see page 19. USB Menu — see page 20. Ethernet Menu — see page 21.
Control Panel Menus 3. If the menu item doesn’t need a value, press the Enter key (labeled 4) to select that menu item. 4. If a value is needed for the menu item, press the Value key (labeled 3 or 7) to select the appropriate value for the menu item. The following sample control panel screen shows the Italiano value for the Language menu item (of the System Menu). Language Italiano = If the list of values is long, you can scroll quickly by holding down either Value key. 5.
Control Panel Menus Control panel menu indicators Two menu indicators (= and *) are used to furnish information about menu item values. The = indicator only appears after options which take a specific setting — it indicates that a value or setting follows the option. In the following sample control panel screen, Language is a menu item (on the System Menu) that takes a specific value; the value currently shown is Italiano. Another value is English.
Control Panel Menus Job Menu Cancels the job currently printing, forces a form feed on a partially formatted job in PCL, or restarts the printer. Job Menu Items Menu items Description Cancel Job Cancels the PostScript or PCL job currently printing. Form Feed Use when the Form Feed LED is on to force a form feed. Restart Printer Reboots the printer as if the power was cycled, but bypasses power on diagnostics.
Control Panel Menus Password Menu Prints or deletes proof jobs or secure jobs. (This menu is only available when the optional hard disk drive is installed in the printer.) When you see Password Menu and press either Item key (labeled 2 or 6), you are prompted to enter the password: Enter Password _xxx After you type the four-digit password for the job(s) (using the control panel keys), press the Item key (labeled 2 or 6) to select one of the menu items.
Control Panel Menus Tray Menu Specifies the type and/or size of the paper in a specific tray and specifies the sequence that the trays are used when tray switching is required. Tray Menu Items Menu Items Description MBF Size Defines the paper size that is loaded in the Multi Bypass Feeder (since the feeder doesn’t have paper size sensing). Values: Statmt (5.5x8.5 in.) Exec (7.25x10.5 in.) Letter (8.5x11 in.)* Legal (8.5x14 in.) Folio (8.5x13 in.) Ledger (11x17 in.
Control Panel Menus Tray Menu Items (cont'd.) Tray Sequence Defines the order in which trays are used when more than one tray meets the size and type requirements. The first tray of a sequence is used (if it has the correct paper size/type) until it runs out of paper, at which time the next tray in the sequence is used (if it has the correct paper size/type). Refer to page 41 for more information on automatic tray switching.
Control Panel Menus Tray Menu Items (cont'd.) Custom Y Specifies the Y dimension of the paper loaded in any trays in Custom Mode. Y direction is front-to-back in the tray. Values: 98 mm (3.87 in.) minimum 508 mm (20 in.) maximum 279 mm (11 in.) (default) Note: This parameter is not visible in the menu unless Configure Custom is set to On. Tray N Mode Determines whether or not the tray’s auto size detection mechanism is overridden by custom size settings (where N is the tray number - Tray 1, 2, or 3).
Control Panel Menus PCL Menu Sets the default configuration for the printer when printing PCL emulation jobs. PCL Menu Items Menu Items Description Font Number Sets the default font in PCL. Values: 0 - 999 (default is 0) Note: These value numbers are assigned by the printer and should not be confused with the user-defined ID numbers associated with font downloading (creation). To scroll quickly through the font values, hold down the Value key (labeled 3 or 7).
Control Panel Menus PCL Menu Items (cont'd.) Orientation Sets the default orientation used in PCL. Values: Portrait (default) Landscape Form Length Sets the default number of lines per page used in PCL. This value is linked to paper size. Whenever the paper size is changed, the Form Length is recalculated using the formula: Form Length = ((logical page length in inches - 1 inch) * 6) Values: 005 - 128 (default is 60 when inches is set and 64 when millimeters is set as the System Menu’s Defaults value.
Control Panel Menus System Menu Sets general printer features. System Menu Items Menu Items Description Language Sets the language used for control panel display messages and generated reports (Configuration Sheet, PCL Font List, etc.). Values: Deutsch English Español Français Italiano Português (BRA) Pyccкий Cesky Dansk Nederlands Magyar Polski Româna Suomi Svenska Note: English is the initial value, which is used when the printer is powered up for the first time.
Control Panel Menus System Menu Items (cont'd.) Policy Timeout Specifies how many seconds the printer should wait before taking the action defined by the setting of the Page Policy item. Values: (in seconds) 300 180 120 60 30 (default) 0 Print Quantity Specifies number of copies of each page. Values: 1 - 999 (default is 1) Note: The number changes incrementally by 1 each time you press either the Value key (labeled 3 or 7). To scroll quickly through the numbers, hold down either key.
Control Panel Menus System Menu Items (cont'd.) Output Timeout Specifies whether the printer waits after a bin is filled or directs output to an alternate bin. Values: Off (printer waits after a bin is filled) On (default - printer directs output to an alternate bin) Output Dest Sets the default paper output destination for PCL and PostScript jobs.
Control Panel Menus Parallel Menu Sets options for the parallel port connection. Parallel Menu Items Menu Items Description Port Enable Sets the parallel port. Values: On (default) Off Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence. This menu item also causes an implicit job end (such as Control D in PostScript or E in PCL) and invokes the emulation functions associated with this action (e.g., formfeed, reset, etc.).
Control Panel Menus USB Menu Sets options for the USB port connection. USB Menu Items Menu Items Port Enable Description Sets the USB port. Values: On (default) Off Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence. This menu item also causes an implicit job end (such as Control D in PostScript or E in PCL) and invokes the emulation functions associated with this action (e.g., formfeed, reset, etc.).
Control Panel Menus Ethernet Menu Sets options for the Ethernet port connection. Ethernet Menu Items Menu Items LPR Enable Description Sets the Ethernet LPR protocol. Values: On (default) Off LPR Banner Sets the LPR banner sheet. Values: On (default) Off LPR PDL Sets the default Print Description Language emulation for the Ethernet LPR protocol. Values: Auto (default) PCL PostScript LPR Binary PS Sets the LPR binary mode of PostScript.
Control Panel Menus Ethernet Menu Items (cont'd.) AppSocket PDL Sets the default Print Description Language emulation for the Ethernet AppSocket interface. Values: Auto (default) PCL PostScript AppSocket Bin PS Sets the AppSocket binary mode of PostScript. Values: On Off (default) ETalk Enable Sets the Applet EtherTalk protocol. Values: On (default) Off HTTP Enable Sets the Hypertext Transport protocol.
Control Panel Menus Ethernet Menu Items (cont'd.) Subnet Mask Sets the four byte Subnet Mask address. (This menu item only appears if IP Address Res is set to static.) Values: xxx.xxx.xxx.xxx where xxx = 000 to 255 Note: Once the control panel shows Subnet Mask on the top line, use the Value keys (labeled 3 or 7) to scroll to the desired value at the cursor location. To move the cursor, use the Item keys (labeled 2 or 6).
Control Panel Menus Novell Menu Sets Novell parameters. Novell Menu Items Menu Items Novell Enable Description Sets the Novell protocol. Values: On (default) Off Novell PDL Sets the default Print Description Language emulation for the Novell protocol. Values: Auto (default) PCL PostScript Novell Binary PS Sets the Novell binary mode of PostScript. Values: On Off (default) Novell Mode Sets the PServer mode for the Novell protocol.
Control Panel Menus Novell Menu Items (cont'd.) PServer Name Sets the name of the PServer in this printer (a name of 2 to 47 characters in length). Values: XRX_ (default) A - Z, 0 - 9, hyphen (-), and underscore (_) Note: Once the control panel shows PServer Name on the top line, use the Value keys (labeled 2 or 6) to scroll to the desired value at the cursor location. To move the cursor, use the Item keys (labeled 3 or 7).
Control Panel Menus Print Menu Generates printer reports. Print Menu Items Menu Items Description Config Sheet Prints the Configuration Sheet showing the printer's current information and menu settings. It lists the printer name, software revision level, communication parameter settings, options installed, current option settings in the control panel’s menu system, and print counts. It is printed using the PCL default paper size, regardless of the actual paper size.
Control Panel Menus Print Menu Items (cont'd.) Fault History Prints a copy of the fault history log, which lists the last 100 faults that occurred in the printer. One copy is printed regardless of the Print Quantity value in the System Menu. Note: The Fault History is intended mainly for use by service technicians. Usage Profile Prints a Usage Profile sheet using the PCL default paper and type. The number for Print Quantity is ignored.
Control Panel Menus Reset Menu Accesses printer reset functions. This menu only appears when the printer is powered on while holding down the On Line and Enter keys (labeled 0 and 4). Reset Menu Items Menu Items Description Factory Defaults Resets menus to factory defaults — with the exception of Language and Defaults in the System Menu and network parameters (in the Ethernet and Novell menus).
Control Panel Menus Reset Menu Items (cont'd.) Flash Format Formats the flash memory and forces a Printer Restart. (This menu item only appears if the optional flash memory is installed.
Advanced Features Advanced Features After you install the print driver, you specify the configuration of the printer, which controls the advanced features available. To review the options installed on the printer, you can print the Configuration Sheet from the printer’s control panel: 1. Press the Menu keys (labeled 1 or 5) to scroll to the Print Menu. 2. Press the Item keys (labeled 2 or 6) to scroll to Config Sheet. 3. Press the Enter key (labeled 4). The Configuration Sheet should print.
Advanced Features Print quality modes Print quality specifies the printer resolution measured in dots per inch (dpi). The resolutions available are: 600 dpi 1200 Quality True 1200 dpi The default is 600 dpi. Note PCL5e does not support 1200 dpi. For Windows 95/98/Me (PS/PCL5e) operating systems: 1. In your application, select File and then Print. 2. Select the Xerox Phaser 5400 laser printer driver. 3. Open the Properties dialog box. 4. Select the Graphic Options tab. 5.
Advanced Features Draft mode This feature reduces the amount of toner required per page. Using this feature causes the pages to be printed lighter. Note Draft mode is intended for occasional (not continuous) use. For Windows 95/98/Me (PS/PCL5e) operating systems: 1. In your application, select File and then Print. 2. Select the Xerox Phaser 5400 laser printer driver. 3. Open the Properties dialog box. 4. Select the Graphic Options tab. 5. Under Resolution, select 600 dpi. 6.
Advanced Features Custom size paper Custom (non-standard) size paper can be used in the Multi-sheet Bypass Feeder or any of the 500-sheet paper trays. For custom size paper constraints, refer to the following table. The width of custom size paper is measured left-to-right in an input tray and the length is front-to-back. Custom size paper constraints Condition Options Single-sided (simplex) printing: Duplex: Not Available If the Width is in the range from 3 to 12 in. (76.2 to 304.
Advanced Features For Windows 95/98/Me (PS/PCL5e) operating systems: 1. In your application, select File and then Print. 2. Select the Xerox Phaser 5400 laser printer driver. 3. Open the Properties dialog box. 4. Select the Paper/Output tab. 5. Click on the Select Paper button. 6. Under Paper Size, select one of the Custom settings from the drop-down list. 7. Select the Customize button. 8.
Advanced Features 7. In the Custom Paper Size dialog, set the attributes for Width and Length in either Inches or Millimeters. 8. See page 33 for setting the printer control panel. Edge-to-edge This feature prints text and images to the physical edge of the page. If not selected, the printer defaults to predetermined printable areas for each paper size. When printing edge-to-edge, there may be some loss of data at the edge due to mechanical and physical restraints.
Advanced Features 2. Select the Xerox Phaser 5400 laser printer driver 3. Open the Properties dialog box. 4. Select the Paper/Output tab. 5. Under Output Options, select Collated from the drop-down list. N-Up This feature forces the printer to print the specified number of pages per side on a single physical sheet of paper. It is useful for previewing a document’s layout. You can specify 1, 2, 4, 6, 9, or 16 pages per side. For Windows 95/98/Me (PS/PCL5e) operating systems: 1.
Advanced Features Booklet printing This feature, accessible through the printer driver, makes it possible to print a document in the form of a small booklet. 3925-49 The printed images are reduced to half a page; with two page images on each side of each sheet of paper. The page images are arranged as Pages 1 and N on Sheet 1/Side 1; Pages 2 and N-1 on Sheet 1/Side 2; Pages 3 and N-2 on Sheet 2/Side 1; and so on. The output sheets can then be folded and stapled following printing.
Advanced Features For Windows 95/98/Me (PS/PCL5e) operating systems: 1. In your application, select File and then Print. 2. Select the Xerox Phaser 5400 laser printer driver. 3. Open the Properties dialog box. 4. Select the Layout/Watermark tab. 5. Under Pages per side, select Booklet Printing from the drop-down list. 6. Adjust booklet format by checking Right to Left and/or inputting the dimensions for Gutter and Creep. For Windows 2000 and Windows NT (PS/PCL5e) operating systems: 1.
Advanced Features Watermark The watermark feature allows you to have the printed output contain background text (independent of that provided by the printing application) across the first page or every page of a document. The driver enables you to create a watermark by specifying the text, its font, size, position on the page, and rotation angle. You can save the watermark for use on any document. For Windows 95/98/Me (PS/PCL5e) operating systems: 1. In your application, select File and then Print. 2.
Advanced Features Secure and proof printing If the printer has the optional hard drive, you can: Use secure printing to print a confidential document. Use proof printing when you have a job with multiple copies, but want to check the first copy before printing all copies. For the Windows 95/98/Me (PS/PCL5e) and Windows NT (PCL6) operating systems: 1. In your application, select File and then Print. 2. Select the Xerox Phaser 5400 laser printer driver. 3. Open the Properties dialog box. 4.
Advanced Features At the printer: Secure printing: the printer will not print the job until you enter the password on the control panel. Proof printing: the printer only prints one copy of the job so that you can check it; to proceed with the remaining copies, enter the password on the control panel. To enter the password on the Xerox Phaser 5400 control panel: a. Press the Menu keys (labeled 1 or 5) to scroll to the Password Menu. b.
Advanced Features 3. Press the Value keys (labeled 3 or 7) to select the desired tray sequence. The choices shown depend on the options installed on your printer. You can include Tray 1 and the Multi-sheet Bypass Feeder, and optional Trays 2 and 3. If you set the tray sequence to Off, the printer only prints from the tray requested in the print driver, even if other trays contain the correct stock. 4. Press the Enter key (labeled 4) to accept that tray sequence. 5.
Advanced Features Paper size and type The following table describes the paper selection process based on whether you specify the paper type (plain, letterhead, etc.), paper size, and/or paper source for the print job (using the print driver). The fourth column shows which paper size and type are used, based on fully or partially specified paper selection parameters.
Advanced Features Tray sequence examples The following examples discuss what the printer does when you use various tray sequence settings. Condition Actions taken The Tray Sequence is 1-2. Since Tray 1 is empty, paper is fed from Tray 2 until it becomes empty. When Tray 2 becomes empty, a load paper message is displayed on the control panel. Although Tray 3 contains letter paper, this tray is not searched since it is not part of the Tray Sequence.
Advanced Features If you do not want to load paper in the first tray of the tray sequence setting, either: Load one of the other trays with the requested size paper and specify the paper type in the tray (using the Tray Menu). Press the Value keys (labeled 3 or 7) to scroll through all the trays and see the size and type of paper in each tray. If one of these alternate papers is acceptable, press the Enter key (labeled 4) to continue printing on the new paper.
Managing Printer Usage Managing Printer Usage Using CentreWare DP CentreWare DP is easy-to-use printer management software. Through point-and-click navigation, you can install, connect, and configure the printer on a network quickly and easily. It provides network administrators with setup procedures and management of networked printers. CentreWare DP also provides Help information. The following table lists CentreWare DP key features and benefits.
Managing Printer Usage Setup To set up your printer for Internet/Intranet access: Configure an IP address for the printer on your network. Refer to page 20 for Ethernet. Enable the embedded HTTP server at the control panel. Refer to page 20 for Ethernet. Configure a static IP Address on the printer. Refer to page 20 for Ethernet.
Managing Printer Usage PCL emulation printer driver The printer supports the PCL printer drivers listed in the following table. To take full advantage of all the printer's features when printing PCL jobs, install the appropriate PCL emulation printer driver(s). Environment PCL5e emulation printer driver PCL6 emulation printer driver Windows Windows 95/98/Me Windows 95/98/Me Windows 2000 Windows NT 4.0 Windows NT 4.
Managing Printer Usage The following table lists a general overview of additional features supported by the printer drivers. Actual driver capabilities can be determined by invoking specific drivers. Feature Driver Secure printing Proof printing 1st page different Edgeto-edge N-Up Watermark Overlay Duplex Booklet printing Windows 95/98/Me C C C C C C C C C Windows 2000 U U U U U N N U U Windows NT 4.
Fonts Fonts Use the ATM (Adobe Type Manager) software to display these fonts on your computer screen as they should appear on your prints. This software product is provided on the printer’s CD-ROM.
Fonts To print a list of PCL fonts currently loaded: 1. On the control panel, press the Menu keys (labeled 1 or 5) to scroll to the Print Menu. 2. Press the Item keys (labeled 2 or 6) to scroll to the PCL Font List. 3. Press the Enter key (labeled 4).
Hard Disk Drive and Memory (DRAM and Flash ROM) Hard Disk Drive and Memory (DRAM and Flash ROM) The optional hard drive in the printer significantly increases the amount of memory available for processing jobs and storing downloaded information, including fonts, forms, overlays (macros), secure jobs, and proof jobs. The hard disk is used for: Receiving raw, unprocessed data for secure jobs, proof jobs, and collated copy jobs. Downloading fonts, forms, and overlays.
Hard Disk Drive and Memory (DRAM and Flash ROM) Flash initialization You must format the Flash Memory before its first use: 1. On the printer’s control panel, press the Menu keys (labeled 1 or 5) to scroll to the Reset Menu. 2. Press the Item keys (labeled 2 or 6) to scroll to Flash Format. 3. Press the Value keys (labeled 3 or 7)to scroll to Yes. 4. Press the Enter key (labeled 4). 5. Press the On Line key (labeled 0) to exit the menus.
Hard Disk Drive and Memory (DRAM and Flash ROM) Fonts downloaded to the hard drive or flash memory are stored in the PCL Fonts directory. Macros downloaded to the hard drive or flash memory are stored in the PCL Macros directory. PCL fonts, forms, and macros stored on the hard disk remain there until you delete them; they are not cleared from the hard disk or flash memory when the printer is powered off. You can only delete a macro from the hard disk if you know the name of the macro.
Hard Disk Drive and Memory (DRAM and Flash ROM) The following example shows a sequence of commands that can be sent to the printer to download a macro named “a_macro” to the disk. %-12345X @PJL @PJL FSDOWNLOAD FORMAT:BINARY NAME =”0:\pcl\macros\a_macro” SIZE=29 *p900x1500YThis is the macro %-12345X In this example: %-12345X is the PJL UEL command which starts this sequence. @PJL is the mandatory PJL command following the UEL command. @PJL FSDOWNLOAD..
Hard Disk Drive and Memory (DRAM and Flash ROM) In this example: %-12345X is the PJL UEL command which starts this sequence. @PJL is the mandatory PJL command following the UEL command. @PJL FSDOWNLOAD... downloads a font named “font1” that is “XX” bytes in size. %-12345X is the UEL command which ends this sequence.
Hard Disk Drive and Memory (DRAM and Flash ROM) Using the hard disk drive for secure and proof printing and collated copying These features* are available when the printer contains the optional hard drive. Use the secure print feature when you need to print a confidential document. Use the proof print feature when you have a job with multiple copies but want to check the first copy before proceeding with the remainder of the job. Refer to the User Guide for instructions on printing a secure or proof job.
Hard Disk Drive and Memory (DRAM and Flash ROM) Creating proof jobs without the driver If the driver does not have a proof job feature, you can create a proof printing job in both PCL and PostScript by preceding the job with the following PJL commands: @PJL XPROOFJOB @PJL XJOBPASSWORD = number These commands must be immediately followed by a standard PJL “JOB” command that includes the “jobname”. The job name can be up to 16 alphanumeric characters in the range ASCII 30 through ASCII 255, and .
Networking Networking Connecting to your network Setting a TCP/IP address Your Phaser 5400 printer can be set up on a variety of TCP/ IP networks. There are several ways in which your printer can be assigned a TCP/IP address depending on your network. Static Addressing TCP/IP address is assigned manually by the System Administrator. Dynamic Addressing DHCP (Dynamic Host Resolution Protocol) TCP/IP address is assigned automatically by the Server.
Networking Status tab The Status tab in the Printer Properties dialog contains the status of the device connected to the driver and the status of a specified tray. To get the current status of a specified tray, use the scrollbars to select the tray.
Networking There are three categories of status messages for the connected device: General status: Ready Printing Warming up Not Ready Unknown Printer State Warning status: Toner Low Paper Low Paper Tray Empty Insert Paper Tray Error condition status: Offline Cover Open Toner Empty Paper jam Output Bin Full Load Paper User Intervention Required Printing is not possible whenever error messages are displayed. Printing will not resume until the error message is resolved.
Networking Setting a Subnet Mask at the control panel Note Setting a Subnet Mask can also be accomplished in CentreWare DP, CentreWare MC, or CentreWare IS. Refer to page 46 for more information. Using Subnet Mask allows the printer to use bits from the network address and apply it to the host address. The IP Address Res menu item in the Ethernet Menu must be set to static before a Subnet Mask can be set. 1. Press Menu Up or Menu Down until you see: Menus Ethernet Menu 2.
Networking 3. Press Value Up or Value Down. You should see: Default Gateway= xxx.xxx.xxx.xxx 4. Press Value Up or Value Down to change the value of the character above the cursor. The value is incremented or decremented by 1 each time the key is pressed. Holding down Value Up or Value Down causes continuous scrolling through the values. 5.
Networking Resetting the printer To Reset your printer from the control panel: 1. Press Menu Up or Menu Down until you see: Menus Job Menu 2. Press Item Up or Item Down until you see: Job Menu Restart Printer 3. Press Value Up or Value Down until you see: Restart Printer= Yes 4. Press the Enter key (labeled 4). You should see: Restart Printer Please Wait... Power On Initializing...
Networking Novell NetWare setup NetWare 3.1X/4.X/5.0 print server setup The Phaser 5400 printer defaults, in most cases, enable connection to Novell NetWare without adjustment. Review the Configuration Sheet and verify the following settings: Netware is enabled. Desired Novell mode is set: NDS/BEM, NDS or BEM Print Server Name Frame Type matches the frame type of the desired file server. PDL is set to your desired PDL (PostScript or PCL) or to Auto.
Networking Novell NetWare troubleshooting Troubleshooting for the Windows-based PC consists of both hardware and software procedures. The steps in each of these procedures should eliminate cabling, communication, and connection problems associated with direct-connected ports. Complete one of these procedures (based on the type of port being used), then run a test print from your software application. If the job prints, no further system troubleshooting is necessary.
Networking Novell NetWare troubleshooting step-by-step The steps in this procedure should eliminate cabling, communication, and connection problems associated with network connected printers. The steps are divided into two groups: Hardware Step-by-Step Software Step-by-Step Software Step-by-Step assumes that you are connected to a Novell NetWare network with a Windows OS loaded on the client workstation. Complete both of these procedures, then run a test print from your software application.
Networking Novell NetWare software step-by-step 1. Verify that CentreWare DP and a Phaser 5400 printer driver have been loaded on the workstation. 2. In Windows 95/98/Me, Windows NT 4.0, or Windows 2000, double-click on My Computer (you may have changed this name). Open the Printers folder to verify that there is an entry for the type of printer you installed. Launch the CentreWare DP software. In Windows 95/98/Me, Windows NT 4.
Networking 13. Once Properties is selected, highlight Connections. 14. Select the Network Card tab. A new dialog box is brought to the front and displays information about frame type and connectors. 15. Be certain the printer is enabled and the connector and frame type are correct. 16. If any changes are made, reset the printer from the control panel. 17. Run a test print again. If the test print does not print, refer to the Xerox web site at: www.xerox.com/officeprinting/support.
Networking Windows troubleshooting Troubleshooting for the Windows-based PC is comprised of a set of procedures for each Windows version. The steps in these procedures should eliminate cabling, communication, and connection problems. Complete one set of procedures (based on your version of Windows), then run a test print from your software application. If the job prints, no further system troubleshooting is necessary.
Networking Windows 95/98/Me troubleshooting This troubleshooting section assumes: You have loaded a Phaser 5400 printer PCL or PostScript print driver. 1. From a workstation desktop, use the right-mouse button and select Network Neighborhood. With the left-mouse button, select Properties from the cascade menu. 2. The Network dialog should appear. Select the Configuration tab. 3. Check the list of installed network components for the following items: 4.
Networking Windows NT 4.x troubleshooting (TCP/IP) This troubleshooting section assumes: You have loaded a Phaser 5400 printer PCL or PostScript print driver. 1. Verify these items in the Ethernet Menu area of the Configuration Sheet: You have printed and retained a current copy of the Configuration Sheet. IP Address Resolution is set to DHCP, control panel, or RARP/BOOTP (depending on your network configuration). Current IP Address is set correctly.
Networking Windows NT 4.x troubleshooting (AppleTalk) This troubleshooting section assumes: You have loaded a Phaser 5400 printer PCL or PostScript print driver. 1. Verify this item in the upper left corner of the Configuration Sheet: You have printed and retained a current copy of the Configuration Sheet. 2. EtherTalk Name is correct. Verify these items in the EtherTalk and Ethernet Menu areas of the Configuration Sheet: Enabled is set to Yes.
Networking Macintosh network setup Macintosh driver installation Note Installing a Macintosh driver can also be accomplished in CentreWare DP CentreWare MC, or CentreWare IS. Refer to page 46 for more information. Requirements A working knowledge of the Macintosh 8.0+ or higher operating system Xerox Phaser 5400 Laser Printer CD-ROM Driver installation for Macintosh system 8.0+ 1. Insert the CD-ROM in your computer’s CD-ROM drive. 2. Double-click on the disk icon. 3.
Networking Step-by-step setup (AppleTalk) Configuring EtherTalk at the control panel To enable the EtherTalk protocol at your printer’s control panel, follow these steps: 1. Press Menu Up or Menu Down until you see: Menus Ethernet Menu 2. Press Item Up or Item Down until you see: Ethernet Menu EtherTalk Enable 3. Press Value Up or Value Down. You should see: EtherTalk Enable On 4. Press Enter. You should see: Ethernet Menu EtherTalk Enable 5. Press On Line. You should see: Ready 6.
Networking 6. When you select a zone, printer names appear in a box to the right. 7. Select the EtherTalk Name from the window to the right. 8. Click Setup. Note If you do not use the Phaser 5400 printer driver, you may not be able to take advantage of all of the printer’s features. Before continuing, make sure that the software included with your customer documentation set has been loaded into each Macintosh computer that is sending jobs to the Phaser 5400 printer. For first time installations 9.
Networking Macintosh troubleshooting The steps in this procedure should eliminate cabling, communication, and connection problems. Complete these steps, then run a test print from your software application. If the job prints, no further system troubleshooting is necessary. For problems with the appearance of your document once it has printed, consult the Troubleshooting chapter on page 79. Requirements A workstation with the appropriate Phaser 5400 printer driver installed.
Networking UNIX network setup Introduction For information about the connection and configuration of your printer in UNIX environments, refer to the following documentation also included on your Printer Management Software CD-ROM in the \doc\unix\ folder.
Troubleshooting Troubleshooting Getting Help Refer to the following resources for information about your printer: Printer CD-ROM Printer Management Software CD-ROM Printer’s control panel Windows driver and driver help system Xerox web sites CentreWare IS Other on-line services Xerox Phaser 5400 Laser Printer CD-ROM Copy of this Troubleshooting Manual Quick Network Install Guide — step-by-step instructions for how to connect your printer to a network in a specific envi
Troubleshooting Xerox web sites www.xerox.com/officeprinting Product and supplies information Downloading printer drivers Finding your local reseller On-line documentation www.xerox.com/officeprinting/infoSMART The infoSMART™ Knowledge Base is the same troubleshooting knowledge database used by Xerox Customer Support staff to provide the latest technical information on: Application issues Networking issues Printer errors Print-quality issues Troubleshooting www.xerox.
Troubleshooting Maintaining and cleaning your printer Cleaning the exterior and interior of the printer as described in this section will help keep your printer in optimum working condition. Exterior cleaning Clean the exterior of the printer about once a month, using a soft, slightly damp cloth. For stubborn stains, soak the cloth in a mild detergent solution and squeeze out the excess water before cleaning.
Troubleshooting Interior cleaning Caution Be sure to power off the printer and disconnect the power cord before cleaning the interior of the printer. The Fuser area becomes very hot in operation. It is best to wait at least 15 minutes for the printer to cool off before attempting to clean the interior of the printer. After removing a paper jam or replacing the Laser Print Cartridge, remove any paper scraps and wipe off paper dust with a dry, clean cloth.
Troubleshooting Printing problems Problem: The printer won’t print at all, or a file sent from the client/server won’t print Actions: Check with your network administrator to see that the printer is powered up, connected to the network and that the network is operational. Check the control panel display screen for paper jam, door open, or other messages. If the port (parallel or network) the printer is connected to is disabled, enable it.
Troubleshooting Problem: The requested font for the job does not print Actions: Print a PCL Font List or PostScript Font List (if the job is PostScript); (see page 51). If fonts print on the Font List, your print job may need correcting. If fonts do not print on the Font List, reload the fonts and print another PCL or PostScript Font List.
Troubleshooting Problem: You experience frequent media jams Actions: For best reliability and image quality, use Xerox media. Refer to the User Guide for supported types, sizes, and weights. Make sure that the media is dust-free. Dust and dirt can result in poor print quality. Handle media with both hands at the edges to avoid creases and fingerprints. Store media in the original, dust-free package in the same environmental conditions as the printer.
Troubleshooting Diagnostic LED flash sequences When the printer is powered ON, it runs a sequence of self test diagnostics. Some failures are detected in these tests and are identified by a flashing sequence indicated on the system controller diagnostic LED located on the controller board at the rear of the printer. Flash sequence Description and corrective action 1 flash —1 second — 1 flash…etc. A System controller CPU fault has occurred. Contact your Customer Support Center.
Control Panel Messages Control Panel Messages When the printer’s control panel displays a message, find the message in the following table listed in alphabetical order. If there is a problem, perform the corrective action for resolving the problem. If the problem persists, check the Xerox troubleshooting knowledge database on the web at: www.xerox.com/officeprinting/infoSMART/ or contact your Customer Support Center.
Control Panel Messages Error Description and corrective action Demo Mode Appears when using the Reset Menu. Press the Value keys (labeled 3 or 7) to toggle between Yes and No. Select Yes and press the Enter key (labeled 4) to enter printer demonstration mode. Select No and press the Enter key to exit without entering printer demonstration mode. Disk Error Format Disk A general failure (such as read/write) of the hard disk has occurred. Power OFF and ON the printer.
Control Panel Messages Error Description and corrective action Flash Full The capacity has been exceeded when loading fonts or macros to the optional flash memory DIMM. Flushing... Tells you that the PostScript print job could not be printed and is being parsed out and discarded. This message remains on the display until the job being flushed is complete, which may require additional data to be sent from the host. This may require correcting and resubmitting the job to the printer.
Control Panel Messages Error Description and corrective action Open/Extend MBF Appears following an initial paper jam message. Open the MBF door, then lift up and pull out the Multi-sheet Bypass Feeder. Refer back to the control panel for further messages. Open/Extend MBF Open Top Cover Appears following an initial paper jam message. Open/Extend MBF Remove All Paper A paper jam has occurred while feeding from the Multi-sheet Bypass Feeder.
Control Panel Messages Error Description and corrective action NV Memory Fail Power Off/On Nonvolatile memory on the printer controller has failed and printing cannot resume. Power OFF and ON the printer. If the problem persists, contact your Customer Support Center. Offline The printer is offline, not in menu mode, and without any fault conditions. (Offline does not mean the printer is disconnected from a host. It means page formatting and printing are halted.
Control Panel Messages Error Description and corrective action Print Using The available paper size or type does not match what was requested and the Value key (labeled 3 or 7) was pressed. Use the Value keys to search the trays. When you find an available size and type of paper that is acceptable, press the Enter key (labeled 4). Back out of the menu to exit.
Control Panel Messages Error Description and corrective action Stacker JamOpen Rear Cover A paper jam has occurred at the Stacker Bin. Toner Low Toner is getting low in the Laser Print Cartridge. Printing will continue without interruption until the cartridge is empty. Open the rear printer cover, then refer back to the control panel for further messages. Replace the cartridge as soon as possible.
Control Panel Messages Error Description and corrective action Warming Up... The Fuser has not warmed up yet. This message disappears when the printer is ready. The message displays at Power ON and may display after the cover has been opened for some time or when the printer is exiting Power Saver mode.
Appendix A - Xerox Phaser 5400 Laser Printer Specifications Appendix A - Xerox Phaser 5400 Laser Printer Specifications Imaging Method Electro-Photography Exposure System Semiconduction laser beam (laser diode) scanning Image Resolution 600 x 600 dpi 1200 x 1200 dpi 1200 image quality Warm Up Time Less then 60 seconds after power ON Continuous Print Speed 40 ppm Printable Area Full size of the paper Processor Motorola Power PC 266 MHz Maximum Monthly Duty Cycle Up to 200,000 impressions Nominal Voltage 100
Appendix A - Xerox Phaser 5400 Laser Printer Specifications Factory Provided Features 500-Sheet Standard Input Tray 150-Sheet Multi-Bypass Feeder 500-Sheet Standard Face-down Output Bin IEEE 1284 Bidirectional Parallel Interface USB Interface CentreWare administration software Unidirectional Windows 95/98/Me drivers Bidirectional Windows 2000 drivers Internet Printer Administration Embedded HTTP Server PostScript 3 Language Available Options 16, 32, and 64 Mbyte EDO DRAM DIMMs 8 M
Appendix B - Notices and Certifications Appendix B - Notices and Certifications FCC Notices...USA Radio frequency This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Appendix B - Notices and Certifications Certifications...Canada 60 HZ, 115V The equipment is listed by the Underwriters Laboratories, (UL 1950), and approved by Underwriters Laboratories to meet Canadian Standards Association Certification requirements (CSA22.2, No. 950).
Appendix B - Notices and Certifications European Markets CE Class A The CE marking applied to this product symbolizes Xerox’s declaration of conformity with the following applicable directives of the European Union as of the dates indicated. January 1, 1995 - Council Directive 73/23/EEC amended by Council Directive 93/68/EEC, Approximation of the laws of the member states related to low voltage equipment.
Appendix B - Notices and Certifications Safety Extra Low Voltage Approval The printer’s printing system is in compliance with various governmental agencies and national safety regulations. All system ports meet the requirements for Safety Extra Low Voltage (SELV) circuits for connection to customer-owned devices and networks. Additions of customer-owned or third-party accessories attached to the system must meet or exceed the requirements listed above.
Appendix C - Unique Printer Commands Appendix C - Unique Printer Commands In addition to the standard PCL and PJL printer commands, Xerox has added unique settings for the printer regarding: Paper size selection – see page 101. Paper type selection – see page 102. Input tray selection – see page 103. Output selection – see page 104. Additional PJL commands are also listed on page 104.
Appendix C - Unique Printer Commands Note Paper sizes for Trays 1, 2, or 3 are automatically sensed by the tray. The paper size for the 150- Multi-sheet Bypass Feeder must be loaded via the control panel. Paper type selection The following table lists the paper types supported by the printer along with the PCL commands for selecting them.
Appendix C - Unique Printer Commands Input tray selection The following table lists the input sources supported by the printer along with the PCL commands to select them and the source used if a selected option is not installed.
Appendix C - Unique Printer Commands Output selection The following table lists the output destinations supported by the printer along with the PCL commands and PJL values to select them. (The values listed in the PJL column are the settings associated with the PJL “OUTBIN” variable.
Appendix C - Unique Printer Commands Printer specific PJL commands (cont'd.) Function PJL command Value range Tray Sequence @PJL SET XTRAYSEQUENCE = value OFF, TRAYMBF1, TRAYMBF12, TRAY12,...
Appendix C - Unique Printer Commands 106 Xerox Phaser 5400 Laser Printer
Index Index A automatic tray switching 41 B bidirectional communications error conditions 60 status 60 steps to enable 59 booklet printing 37 C CD-ROM contents 79 CentreWare DP features 46 CentreWare Internet Services 46 CentreWare Web 47 features 47 certification Canada 98 European markets 99 cleaning your printer exterior 81 interior 82 collating 35 configuration sheet 30 connecting Default Gateway 62 Macintosh 74 driver installation 74 selecting from the Chooser 75 step-by-step AppleTalk 75 Novell Net
Index forms downloading 53 job menu see job menu locking 8 main menu see main menu Novell menu see Novell menu parallel menu see parallel menu password menu see password menu PCL menu see PCL menu print menu see print menu reset menu see reset menu setting options 6 - 7 system menu see system menu tray menu see tray menu USB menu see USB menu G getting help 79 web sites 80 H hard disk drive description 52 initializing 52 usage downloading fonts 54 downloading forms 54 downloading macros 54 printing secur
Index PostScript drivers description 48 fonts 51 power saver setting 18 print menu 26 - 27 print quality modes 31 printer drivers see drivers specifications 95 - 96 unique printer commands see PCL commands, PJL commands printer drivers see drivers printing a configuration sheet 30 printing problems 83 proof jobs creating 58 deleting 58 R reset menu 28 - 29 S secure and proof jobs 40 secure jobs creating 57 deleting 58 spacing for printer xii stacker bin setting as output destination 18 standard bin settin
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