Xerox DocuPrint N17 Instructions for Controller Software Upgrades Version 1.
Table of Contents Printer Controller Software Upgrades .................................................................................................2 Before you upgrade ................................................................................................................................3 Upgrade Methods....................................................................................................................................4 Printer Controller Upgrade Process .........................
Printer Controller Software Upgrades: The Printer Controller is FLASH ROM equipped. This means as software fixes and upgrades are available, you are able to update printer software without generating a service call. The following options are available for software updates: Option 1 The printer controller software is provided on the product CD-ROM. The path to the software on your CD-ROM is \INSTAL\UTILITIES\FIRMWARE\(version #).
Before you upgrade: Be sure the printer is in communication with the workstation or PC via parallel port or over the network. If the Token Ring option is installed on your printer, be sure to disconnect the cable to the Token Ring card prior to downloading the controller software via the parallel port. PRINT A CONFIGURATION SHEET The Configuration sheet provides a record of the critical parameters set for your printer as well as the software versions. Follow these steps to print a Configuration sheet: 1.
Upgrade Methods: Select a method from the chart to do an upgrade for your operating system. The bold letter indicates the upgrade procedure to use. Operating System CentreWare DP LPR Parallel Port Novell NetWare Macintosh Printer Utility Win 3.x Win 95 NT 3.51 & 4.0 OS/2 UNIX Macintosh A *** *** C C C C D D D D * * * * * * * * * A A B ** B ** B * * * * E CentreWare Internet Services F F F F F F * - Not Applicable ** - Requires TCP/IP services to be installed from your operating system.
Determining a Successful Upgrade: If your upgrade is successful, the Control Panel display will show “Download Passed… Please Reboot” for a few seconds and then will automatically reboot unless you upgraded the printer via the parallel port while pressing the button 1 and button 5 simultaneously, in which case the message will remain and the printer needs to be powered “OFF” and then “ON” to reboot. To confirm the software version, print a Configuration sheet.
Upgrade Procedures: PROCEDURE A UPGRADE FROM CENTREWARE DP Warning: Once the upgrade process has begun DO NOT Power off your Printer! 1. Print a Configuration sheet. Keep this page for future reference. For directions on doing this, reference the section labeled Before you Upgrade 2. Start the CentreWare DP software from your workstation. Select the printer from the Printers List. 3. At the CentreWare DP main screen select the Tools menu. 4. From the Tools menu select the Upgrade Printer item. 5.
PROCEDURE B LPR UPGRADE PROCEDURE Warning: Once the upgrade process has begun DO NOT Power off your Printer! 1. Print a Configuration sheet. Keep this page for future reference. For directions on doing this, reference the section labeled Before you Upgrade. 2. Send the upgrade file to the printer. Use the format based on your client operating system: WINDOWS NT (3.51 & 4.
PROCEDURE C THE PARALLEL PORT Warning: Once the upgrade process has begun, DO NOT power off your printer! 1. Print a Configuration sheet. Keep this page for future reference. For directions on doing this, reference the section labeled Before you Upgrade. 2. If your Xerox DocuPrint N17 printer’s User Interface displays “Ready” go to step 3. If a previous download attempt was not successful and your printer is not “Ready”, power the printer “Off” then "ON" while pressing button 1 and button 5 simultaneously.
5. Power "OFF" then "ON" the Xerox DocuPrint N17 laser printer. The User Interface should display "Ready". 6. To confirm upgrade is successful, refer to the section labeled Determining a Successful Upgrade. IF YOU HAVE PROBLEMS: • • • • Make sure you are using an IEEE 1284 compliant cable. Make sure the printer’s parallel port time-out is set to Infinite Retry (e.g.
PROCEDURE D UPGRADE VIA NOVELL NETWARE QUEUE Warning: Once the upgrade process has begun DO NOT Power off your Printer! 1. Print a Configuration sheet. Keep this page for future reference. For directions on doing this, reference the section labeled Before you Upgrade 2. Submit the upgrade file to the printer queue using your normal Novell NetWare print procedure. Send the file directly, do not use a print driver or an application. 3. The upgrade should take about 10 minutes to perform. 4.
PROCEDURE E MACINTOSH – XEROX PRINTER UTILITY Warning: Once the upgrade process has begun DO NOT Power off your Printer! 1. Print a Configuration sheet. Keep this page for future reference. For directions on doing this, reference the section labeled Before you Upgrade. 2. Launch the Xerox Printer Utility 3. Select the N17 printer to upgrade in PostScript Printers list. 4. Select Send File. 5. Locate the upgrade file. 6. Select Open to send the upgrade file to the printer. 7.
PROCEDURE F UPGRADE PROCEDURE VIA CENTREWARE INTERNET SERVICES Warning: Once the upgrade process has begun, DO NOT power off your printer! 1. Print a Configuration sheet. Keep this page for future reference. For directions on doing this, reference the section labeled Before you Upgrade. 2. Launch your web browser and connect to the printer URL (typically http://ipaddress) 3. Select the Print page to get to the File Download dialog. 4.
General Troubleshooting Some of the individual printer upgrade methods will have their own trouble shooting sections. This section is to address general problems. PRINTER CONTOLLER UPGRADE: If the printer controller upgrade has failed, you will not receive an error page. Check the following and try the upgrade again: 1. Make sure you are using the correct upgrade file for your printer controller. 2. Check your method of connectivity to your printer.
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