User Guide

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-19
Troubleshooting
Faxing Problems Solution Chart
Invalid Email ID Displayed when the E-
mail ID is invalid
Ensure the E-mail address does not have any
spaces in between and that it does not start with
special characters such as + or @ and that the
ID only contains one @ symbol.
Enter Again Displayed when an
attempt is made to enter
an invalid Group number.
Configured Already Displayed when an
attempt is made to
configure and already
configured Group.
Invalid Login Displayed when Login
and/or password are
invalid or do not
correspond.
Ensure the login information and password are
valid and entered accurately.
PROBLEM SUGGESTED SOLUTION
Originals are fed diagonally
(skewed)
Ensure the Document Guides are adjusted to the width of the
original being fed.
Check the original meets the conditions established for use with
this device.
The original is not being printed
on the paper of the remote Fax
even though it is being sent
Ensure the originals were placed face-up in the Document Feeder
or face-down on the Document Glass.
Originals are not sent even if
operations are carried out
normally
Check that the remote Fax is compatible with the machine. This
machine supports G3 communications but not G4
communications.
PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION