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Table Of Contents

Print Server version 6.0

April 2007

Xerox FreeFlow® Print Server

System Guide

701P25032

Summary of content (112 pages)

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Print Server version 6.
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Xerox Corporation Global Knowledge & Language Services 800 Phillips Road Bldg. 845-17S Webster, NY 14580 Copyright © 2007 Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs that are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
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Tab l e of c o n te nts Introduction About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-v Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-v Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-v Customer support . . . . . . . . .
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Ta b le of c o nt e nts Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6 Activity logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6 Testing the backup tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Tab l e of c o n te nts Mapping trays to media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stacking order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mixed stacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional finishing information . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Ta b le of c o nt e nts PDL problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9 PostScript problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9 TIFF problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9 PDF problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-10 Editor problems . . . .
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Introduction The System Guide provides the information needed to perform system administration tasks for configuring and maintaining the Xerox FreeFlow® Print Server for printing systems. About this guide This guide is intended for network and system administrators responsible for setting up and maintaining Xerox printers with Xerox FreeFlow Print Server software. System administrators should have an understanding of the Sun workstation, a familiarity with Solaris, and with basic UNIX commands.
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• Square brackets - Names of options you select are shown in square brackets; for example, [OK] and [Cancel]. • Notes are hints that help you perform a task or understand the text. Notes are found in the following format: NOTE: This is an example of a note. Customer support To place a customer service call, dial the direct TTY number for assistance. The number is 1-800-735-2988.
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Gateway and Network Configuration 1 Gateway and Network Configuration Gateway and network configuration is a set of features that allows administrators to integrate the Xerox FreeFlow® Print Server operation with a variety of protocols and gateways through a common user interface. The Xerox FreeFlow Print Server gateway and network configuration also enables system administrators to select all the network configuration settings without having to work in the UNIX operating system.
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Gateway and Network Configuration Job Definition Format (JDF) This release of the Xerox FreeFlow® Print Server introduces a new JDF Gateway. The JDF is a job ticket and workflow specification language. It provides the means to describe print jobs. The ability to support JDF job tickets with PDF data files adds flexibility when users want specific settings for jobs instead of default queue settings.
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Gateway and Network Configuration Submit Data Files to FreeFlow Print Server The JDFGW converts the CPSS representation of job attributes to the FreeFlow Print Server representation and submits data files along with these job attributes to the Print Server for printing. Updates and Outputs JDF Job Tickets: After each job submission to the FreeFlow Print Server, JDF Gateway updates and outputs the JDF job ticket into specific or default folders depending on the job submission status.
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Gateway and Network Configuration Select clear fault to print this job or Cancel job and resubmit JDF Workflow Example 1. User enables "hot folder" for the queue in the FreeFlow Print Server. 2. FreeFlow Print Server UI creates an associate Hot Folder for the queue. 3. Hot Folder Observer will create an "Error" folder in the Hot Folder if a job fails to submit to the FreeFlow Print Server. 4. FreeFlow Print Server exports the Hot Folder onto the network for job submissions. 5.
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Gateway and Network Configuration Troubleshooting JDF Gateway The following logs are important for troubleshooting problems: If there was no response from the agent to the browser, one or all of the following can be done. 1. Enter the following command at a terminal: ps -ef | grep java If you see the following line, the JDFGW is likely to be alive.
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Gateway and Network Configuration SNMP gateway configuration SNMP displays the status of network devices. Using the SNMP tab in the Xerox FreeFlow Print Server Gateways, the administrator can select among a number of features and settings for SNMP. NOTE: SNMP requires a standard license. The System Administrator must enable SNMP in License Manager.
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Gateway and Network Configuration DT 61XX and DP 1xx Feature EPS 1XX iGen Nuvera 1xx Localization of Attributes Y Y N N Finishing Capability for a Device MIB Y N N Y Finishing Capability for a Supply MIB Y N N Y Finishing Capability for Attributes Y N N Y Print Working Group Job Monitor MIB Y Y N Y Auto Meter Reading/ Billing Y Y N Y Enhancement to attributes Y Y N Y Changing attributes support These attributes can be changed via ‘SET’: • prtGeneralServicePerson •
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Gateway and Network Configuration • rfc2790/rfc1514 - HOST-RESOURCES-MIB (XCMI rev 000817) - rfc2790 is a later version of rfc1514. Specifically hrDeviceTable and hrPrinter Table: hrSystem, hrStorage, hrDeviceTable, hrPrinterTable, hrDiskStorageTable, hrPartitionTable • rfc2790t - HOST-RESOURCES-TYPES (XCMI rev 000815) same as 2.
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Gateway and Network Configuration • • • – The Marker Supplies Group – The Marker Colorant Group – The Media Path Group – The Interpreters Group – The Channels Group – The Console Group – The Alerts Groups Finishing MIB – Finisher Device Group – Finisher Supply Group – Finisher Supply, Media Input Group – Finisher Device Attribute Group PWG Job Monitor MIB – The General Group – The Job ID Group – The Job Group – The Attribute Group XCMI Host Extensions – Device Information
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Gateway and Network Configuration Localization of text and units of measure With the Xerox FreeFlow Print Server, SNMP text and units of measure can be independent of the locality selected as part of the Local User Interface (LUI).
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Gateway and Network Configuration Although the default is set so that the SNMP locality and unit of measure is the same as that of the LUI, the new feature allows the administrator to select a different locality or unit of measure for the SNMP gateway. Remote SNMP clients can control the localization of text objects of syntax LocalizedDescriptionStringTC by setting the MIB object: prtGeneralCurrentLocalization Access is changed from Read-only to Read/Write.
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Gateway and Network Configuration Local User Interface (LUI) mapping to MIB The following table shows the mapping between the LUI and MIB: Table 1-3 LUI Mapping to MIB Local User Interface MIB PrinterOperator prtGeneralCurrentOperator PrinterAdministrator prtGeneralServicePersonsysContact PrinterAdmin, PrinterAdminURL PrinterAdminPhoneNumber prtGeneralServicePersonsysContact PrinterLocation sysLocation Printer and job messages SNMP can broadcast messages about the printer and the jobs on the syst
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Gateway and Network Configuration NOTE: It is recommended to set this after the first connect attempt has been made since the Preferred Server Name should be automatically available under normal conditions. NetWare gateway configuration In Gateways using the NetWare tab, the administrator can configure the NetWare Network automatically or manually.
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Gateway and Network Configuration Dynamic Host Config Protocol (DHCP) DHCP automates the configuration of computers using TCP/IP and performs the following functions: 1. Automatically assigns IP Addresses. 2. Delivers TCP/IP stack configuration parameters like the subnet masks and default gateway. 3. Provides other configuration information such as printer addresses, time and news servers. Name services The following services are supported by Xerox FreeFlow Print Server software.
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Gateway and Network Configuration Network Information Services (NIS/NIS+) NIS and NIS+ are network lookup services that provide information that must be known throughout the network as well as all machines on the network. The administrator can enable or disable either the NIS or NIS+ service. If either of these is enabled, the administrator must supply the information requested by the text fields or choose “Find NIS+ server” which will provide this same information.
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Gateway and Network Configuration • C”(collated)” • C”(uncollated)” • C”(copies=)” • C”(drilled)” • C”(format=)” • C”(media=x)” • C”(pr=-)” (pages to print) • C”(size=)” • C”(xshift)” (horizontal image shift) • C”(yshift)” (horizontal side 2 shift) • C”(xshiftback=)” (vertical image shift) • C”(yshiftback=)” • C”(l (document format) (vertical side 2 shift) 2. Page order override • C”(ton)” • C”(nto1”) 3.
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Gateway and Network Configuration Ethernet connection speed In Network Configuration, using the Connections tab, the administrator can select the speed of the Ethernet. The default is set to automatic and the software/NIC card automatically detects and transmits at the highest speed available. However, the interface also offers 10 mb/sec, 100 mb/sec and 1000 mb/sec as the situation requires.
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Gateway and Network Configuration 1- 1 8 System Guide
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Backup and Restore 2 Backup and Restore To ensure a smooth transition between Xerox FreeFlow® Print Server software levels and to maintain the Xerox FreeFlow Print Server system for the long term, backing up and restoring system and configuration information on a regular basis is part of a wellmaintained printing environment. This section presents the backup and restore capabilities of the Xerox FreeFlow Print Server controller.
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Backup and Restore – For existing Xerox FreeFlow Print Server systems that have been upgraded without the reinstallation of the operating system, backup and restore system procedures are the same as in previous releases of the Print Server. NOTE: Do not use a System Restore when there has been a hard drive failure. The Backup System is only a partition of the hard drive.
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Backup and Restore Configuration Backup The Backup Configuration option allows the Administrator to select all or some of the Xerox FreeFlow Print Server configuration settings to backup and then restore. The backup configuration allows for fast and efficient saving of user settings. Backup Configuration allows for multiple versions, network backups, and quick restoration of user information.
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Backup and Restore Restore Configuration • To restore customer settings after a hardware or hard disk failure. • For restoration after a software installation that included an installation of the operating system. • When you only need to restore individual items, such as queue setups, custom security profiles, network and gateway settings, or paper stock or tray mappings. It is not recommended that jobs be backed up using the Configuration Backup.
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Backup and Restore Restore? The basic purpose of Configuration Backup and Restore is to save user settings for upgrade after an operating system reload. Configuration Backup and Restore is useful for restoring user configurations at a clean Solaris/Xerox FreeFlow Print Server installation or after a hard disk failure.
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Backup and Restore What does Configuration Backup and Restore actually save? Configuration Backup saves user defined settings only. It does not save operating system or Xerox FreeFlow Print Server software. It does not fix software corruption failures. What does System Backup save? System Backup makes a snapshot or image of the entire disk, including the operating system and Xerox FreeFlow Print Server software.
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Backup and Restore the date that the backup was made (for example, backup040402.log). To rename the log, perform the following steps: 1. Open a terminal window and logon as root user 2. Enter pwd to verify that /export/home/xrxusr is the current directory. If it is not, enter cd /export/home/xrxusr to change to it. 3. Enter ls to display the contents of the directory. One of the files listed should be backup.log. 4. Change the log name to your desired name by entering the following command: mv backup.
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Backup and Restore To stop the scrolling display, press . When prompted to discontinue the display, enter y. Checking the tape drive If the System backup or recovery script generates an error message indicating that the tape drive cannot be found, perform the following steps: 1. If the Xerox FreeFlow Print Server is running, follow the procedures in your customer documentation to shut down and power off the controller. If the system displays a # prompt, enter halt.
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Backup and Restore 6. Press as soon as the banner screen appears. 7. Ultra-SCSI devices only: Check that both green LEDs on the back of the tape drive are lit. 8. At the ok prompt, enter boot -r to perform a reconfiguration boot. If problems recognizing the tape drive persist, call for service.
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Backup and Restore 2- 1 0 System Guide
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Printing 3 Printing This section addresses how to set printing workflow. It also describes the printing utilities that are available in the Xerox FreeFlow® Print Server software and how to use the Print Server for TIFF orientation, and VIPP printing. Printing workflow options The two printing workflow options available are First In/First Out (FIFO) and Resource Based Scheduling (RBS). FIFO out can be set either on a limited scheduling/printing basis or as the default printing workflow for the site.
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Printing Resource based scheduling Resource Based scheduling is the default setting on the Xerox Freeflow Print Server. It schedules jobs only as the resources available to run them become available. To set Resource Based scheduling, perform the following: 1. Select [Setup] on the main menu. 2. Select [System Preferences]. 3. Under Scheduling Mode, click Resource Based Scheduling. NOTE: See the Online Help for detailed procedures.
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Printing that tracks the progress and completion of each job submitted. The [OK] button becomes enabled when the job is complete. Jobs may be submitted simultaneously based on job size. There is no hard limit to job submission. However, when submitting hundreds of jobs, performance needs to be considered since it may degrade. The user always has the option of canceling the operation once in progress. This does not disrupt any job currently being run but prevents any further jobs from being submitted.
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Printing ASCII and the PS or PCL decomposers The Xerox Freeflow Print Server software automatically wraps ASCII files with a predefined set of PostScript code and sends the data through the PostScript decomposer. Unfortunately, this predefined formatting does not always meet customer ASCII printing needs and there are no “knobs” to change the formatting within PostScript. As an alternative, ASCII files can be identified as PCL and sent through the PCL decomposer.
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Printing submission protocol. This allows the internal copy count set by the PDL to take precedence. The following utility allows a customer to return the Print Server to its original behavior, that is, either imply a copy count of one when none is specified or honor a copy count of one if specified on the command line. This copy count of one takes precedence over the copy count set by the PDL. Syntax of the utility: setlpcopycount -f option0 - Specifies that LP will set a copy count of 1 if received.
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Printing 2. Page order override • C”(ton)” • C”(nto1”) 3. Background forms • C”(bf=”) (background form) • C”(cf=) (cycle from start location) • C”(disposition=)” 4. Selectable halftone (not including full color) • C”(halftone=)” 5.
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Printing The Print Server supports the following records in the ASCII job ticket: • %XRXhighlightPrintingColor: {blue l red l green} • %XRXmismatchedHighlightPrinting Color: {Abort l SelectCurrent l Intervene} • %XRXhighlightMappingAlgorithm: {Automatic l ColorToHighlight l Pictorial l Presentation l Monochrome} • %XRXhighlightMappingColor.
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Printing NOTE: NPS options can be specified using lp -o and lpr -C from the command-line. Socket gateway configuration utility: setVPSoption This utility allows you to configure the two ports of the Socket Gateway to either remove the echo commands (VPS) or leave the data unaltered (NONVPS). If you are a DT61xx or DT65/75/90 non-LCDS customer, configure both ports as NONVPS. DP1xxxEPS and DT 75/90 customers using LCDS need to decide whether to configure one or both ports as VPS.
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Printing TIFF files This section discusses the TIFF tags supported by the Print Server software and the guidelines for printing TIFF files to achieve the optimum performance. GetTIFF and GetForm The GetTIFF and GetForm operators provided in the Print Server software allow the administrator to place a variety of external objects on the page that are not supported by the native PostScript language.
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Printing different platforms. The imported TIFFs may print with a different orientation relative to the PostScript image. Prior to Print Server 3.1, the controller utilized a conversion tool (TIFF to PostScript) to process and print TIFF files. A native TIFF decomposer has now been implemented to directly process TIFF files for printing. This improves the TIFF printing performance for certain types of files. Decomposer level adjustments are also now available for the TIFF decomposer at the Queue level.
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Printing – Default = none – The Print Server supports single and multiple strip images. NOTE: Strips and tiles cannot be intermixed within the same TIFF file. Strip Byte Counts and Strip Offsets – Default = none; values must be supplied if the image data is organized into strips. – The Print Server supports single and multiple strip images. X and Y Resolution – Default = none – Values must be supplied for printing.
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Printing Using VIPP To specify a job as a VIPP job, a start string is required. The required start string can be automatically added using Print Server functionality. This can be completed using the Command Line Client, Queue Manager, and Job Properties. To implement the VIPP Start feature, perform the following: 1. Copy the VIPP startup file into /var/spool/XRXnps/vipp and then restart the Print Server. The file must exist in this directory and cannot be changed.
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Printing • Fault Job. This option aborts the save attempt. If the new job’s name matches that of an existing job, the system proceeds according to the user’s selection. The job format, PDF, TIFF or other file format, is not considered in name comparisons. If the file has the same name, it is considered a duplicate. A new name follows the TIFF format in creating its version number. For example: MyJob.ps.frf MyJob.ps.001.frf When a job is replaced all remnants of the previous job are erased.
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Printing NOTE: If the product being used supports a scanner, any image related to the job is saved without the image manipulation that was programmed in the job submission. However, the instructions are stored in the Saved Job Ticket to be used in job programming when reprinting. RIP input In saving, the operator is limited to these file formats: • PDF • Multi Page TIFF • Single Page TIFF From the RIP input path, the operator chooses Save, Print and Print&Save.
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Printing Copying and saving jobs to CD For jobs saved to a CD-R/W, the Save Facility calls the PM Library to copy or save the jobs. However, move job is not supported. The user can specify CD-RW as the Save Output Destination in the Queue or Job Properties. The user then browses the directories to save to the desired location. To improve performance the images of a job are saved to a temporary location first and then written to the CD once the last page has been RIPed.
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Printing display of the saved image, that is a Display Resolution Image (DRI).
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Finishing 4 Finishing The following section contains information about how to use subset finishing and mixed stacking on a printing job. The finishing information below does not apply to Continuous Feed (CF) systems. For CF systems, the finishing configuration is defined at the CF (STAMPA) Controller. CF imposition files are used to impose documents for printing in conjunction with specific CF finishing configurations.
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Finishing NOTE: Subset finishing can also be performed at the FreeFlow workstation through the Document Scan and Make Ready application. Subset offset (Page Level Jog) The printer has the ability to offset on a page level. This support allows VIPP to be utilized for offset type applications. This ability permits jobs to be sent as one larger file with page level offset commands. The term “Jog” is used to initiate offset behavior. • setpagedevice jog 0 (The offset command is “OFF”).
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Finishing • Current Page Offset: If the current page is to be offset from the previous page, then the PCL separator command must be placed on the current page before any image data. Placement should be within the job/page control section or before. • Next Page Offset: If the next page in the document is to be offset from the current page, the PCL separator command must be placed at the end of the current page after any image items.
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Finishing number code corresponds to the following PCL Paper Source programmed in Queue Properties.
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Finishing • Auto Accept Settings Changes - This mode will automatically update the tray programming on the Xerox FreeFlow Print Server to match what is reported by the Printer. This option is not available on Nuvera C/P. NOTE: Only System Administrators can set Tray Confirmation options. NOTE: Tray confirmation is not available on iGen3 with Xerox FreeFlow Print Server.
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Finishing Stacking order The user is able to specify the Output Set Stacking Order by the combination of Output Order (1 to N or N to 1) and the Output Delivery (Face Up/Face Down) selections. These options can be set either at the Queue property level or at the Job property level as part of the job ticket output option. Mixed stacking Mixed stacking allows all completed jobs with different finishing to accumulate in the stacker until it is full or until the operator empties it.
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Fonts 5 Fonts The following information explains how to use and choose fonts for a job. It also covers various resident and non-resident fonts and their availability. How to choose fonts Although document source files can specify almost any image on a printed page, images that contain letters, numbers, punctuation, and symbols are common enough to require a special mechanism for dealing with them, similar to movable type. This mechanism is the font.
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Fonts Downloading fonts from the network Downloading commercial fonts from the Network allows fonts to be downloaded to the Xerox FreeFlow Print Server Controller from both Mac or PC platforms. Supported application programs for font downloading are as follows: PC Platform - Adobe Type On Call; Apple Macintosh Platform - Adobe OCF, Marisawa, and Font Works Font download can also occur on a queue designed specifically for the Appletalk gateway.
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Fonts Table 5-1.
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Fonts Table 5-1.
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Fonts Table 5-1.
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Fonts NOTE: These are the same internal typefaces that are provided with the HP LaserJet 4 printer. Table 5-2.
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Fonts Table 5-3. PCL 5e Resident Bitmap Fonts Font family Typefaces Line Printer 16.67 pitch 8.5 point Portrait, Landscape Arial Bold, Bold Italic, Italic Times New, New Bold, New Bold Italic, New Italic Symbol --- Wingding comparable Tidbits Non-resident fonts There may be many fonts available in your application that are not resident at the Xerox FreeFlow Print Server controller. There are two options for using non-resident fonts to create a document.
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Fonts Font substitution A document may require a font that is not available at the Xerox FreeFlow Print Server controller and has not been downloaded with the source file. When the requested font is not available, font substitution will take place. PostScript fonts A single default font, set by the System Administrator in the Xerox FreeFlow Print Server software, will be substituted for any font requirements that cannot be met at the Print Server controller.
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Accounting and Billing 6 Accounting and Billing The following section explains the various accounting log versions that are available for systems configured with accounting and billing capability. It also lists the billing meters for each region and an explanation of each meter. Accounting The Accounting function in the Xerox FreeFlow® Print Server software produces a number of reports that enable the administrator to accurately bill customers.
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Accounting and Billing entries are: Channel Idle Time, Initial JDL, Initial JDE, DJDE Records Read, and Lines Printed. • Version 3.1: This version is similar to Version 3 and includes the same exported values as Version 3, that is, all entries that are new and old having zero and non-zero values. But Version 3.1 also includes the following fields: – Interrupt Status: Options are Interrupt and Interrupted. – Job Source: Indicates the Gateway through which the job was submitted.
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Accounting and Billing Accounting structure. For example, Copies Printed, Total Color Pages Printed, etc. • Descriptive data was lost. Quantities shown are correct. This is normally caused by the loss of job-related data in the Accounting structure that was later successfully recovered. For example, Job Number, Job Status, etc. Descriptive data was lost. Quantities shown may be less than actual.
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Accounting and Billing Interrupt Status Print Server Name Virtual Printer This field will have the following values: • No Interruption • Interrupted • Interrupt • Interrupt Interrupted This is the name of the Sun platform running the Print Server software; it is also the remote host name for the Print Server controller (e.g., adldp6135/6180). Logical name for printer queue assigned at startup. (e.g.,dp6135/ 6180).
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Accounting and Billing • HTML • DocuJob • Internal • Native Start RIP Time Date and time Raster Input Processing (RIP) started. Stop RIP Time Date and time RIP completed. Elapsed RIP Time (seconds) Difference between Stop RIP Time and Start RIP Time, in seconds. Account ID User ID Additional Job Data RIP Interrupt Time (seconds) Total amount of time RIP was suspended for the job, in seconds. Initial JDL Path to JDL for LCDS document submission. Initial JDE JDE selection.
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Accounting and Billing Pages To Print Collate Mode Copies Requested Copies Printed Can be a range (e.g. 5 - 8 or All). If not specified, this field (attribute = value pair) will not appear in the Exported File. Indicates whether to collate output (Yes/No). Number of copies the user wants to print. If the job is sent requesting 10 copies, and held when 5 are printed, Copies Requested will be 10 and Copies Printed will be 5. Number of copies actually printed.
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Accounting and Billing Finishing Applied X Contains the finisher name (number X=1...10). Medium X, Number Printed A count of the quantity of sheets of medium (number X=1,2,...) (e.g., 25). Medium X, Type The type of medium (number X=1,2,...). Field will be one of the following: • Plain • Transparency • Full Cut Tab • Precut Tab • Ordered Stock • User defined Medium X, Modulus Indicates number of parts supported by the form associated with this medium (number X=1...10).
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Accounting and Billing Medium X, Weight Density of medium (number X=1,2,...). nn.n g/m². (e.g., 75.0 g/m²). Job Notes window The Job Notes window displays accounting information as well as user information. The following accounting and user fields have been added and displays, exported, and printed as part of the accounting log. • Account Info • Account ID. • User ID. • Additional Account Information: This field will accept up to 255 characters.
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Accounting and Billing View and Print the Billing Report Do the following to view the billing report 1. Select [Administration: Billing...] 2. Select the [Print...] button 3. Select a queue from the Queue drop-down menu 4. Enter the Customer ID and Machine ID 5. Select [Close] when you are finished Billable events NOTE: For CF systems, billing meters are maintained within the print engine. For additional information, contact a Xerox Service Representative.
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Accounting and Billing • Sheets purged by the system for fault recovery or image quality adjustment. Billing meters The Xerox Billing Meter window tracks the time and date of the last meter read and the following Print Billing Report options are retained between restarts: • Queue name for printing the Billing Report. • Customer ID (Customer Name) • Machine ID (serial number). The printing information is pre-loaded and only needs to be entered once in the system.
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Accounting and Billing Market Region Region 6 Billing Meters for Region Meter 1: Total impressions to an output destination including Administration Pages. Meter 2: Total impressions for each image of the job up to and including the last sheet of the 10th set. Does not include Administration Pages.
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Accounting and Billing 6- 1 2 System Guide
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Troubleshooting 7 Troubleshooting This section covers the various faults that you may encounter in using the Xerox FreeFlow® Print Server. Declared faults are those that display a message to indicate a problem. Undeclared faults are problems that you may encounter that do not display a message or a visual indicator on the user interface.
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Troubleshooting Printer fault An indicator appears on the Xerox FreeFlow Print Server user interface when a printer fault occurs and the Printer Faults window appears. The Printer Faults window displays all existing printer faults. Selecting a fault on the list opens the Fault Clearance window. Proceed to clear the fault by following the instructions in the Printer Faults Clearance window. NOTE: Closing the Printer Faults Clearance window does not clear the fault.
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Troubleshooting • Client Problems: Client problems include job submission problems with no message displayed at the client workstation. • Graphical User Interface (GUI) problems: GUI icons or windows do not appear correctly, do not operate correctly, or disappear suddenly. • Print quality: The output from the printer contains image defects such as deletions, problems with lines, missing images, smudges, shading, or text problems.
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Troubleshooting You should see the above since the agent should be inactive most of the time. If you see something other than the above, the agent is not functioning properly. You may take an outload or call Service. Client problems Client problems are handled differently depending on the client platform used. Windows problems A job is submitted from a Windows client and is not received by the printer queue.
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Troubleshooting FreeFlow problems A job is submitted from a FreeFlow client and does not print. If the message, “Warning: cannot open the file xdms/ .gf/.tif. Select OK to continue or cancel to stop the print job.” is displayed, perform the following: 1. Place the queue to which the DigiPath jobs are being sent on hold. Do this by changing the accept status to “no”. 2. Wait until all jobs have completed printing. 3. Purge the /var/spool/XRXnps/var/spool/data/ xdms directory.
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Troubleshooting 1. Log in as root. 2. Kill tcmrpcsvc process 3. Restart tcmrpcsvc process with /opt/XRXnps/XRXtpclnt/bin/tcmrpcsvc from a terminal window to monitor its output message. 4. Start Tape Client user interface in stand-alone mode with opt/XRXnps/XRXtpclnt/bin/tapeclient from a terminal window to monitor its output message. Print quality problems An image quality problem exists if a job has been submitted successfully, but does not print correctly.
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Troubleshooting 3. If jagged characters are seen, determine if there is a scalable option available for that font and whether the user selected that option. 4. For incorrect characters or text that runs off the page, determine if the document was created with one driver and printed with another driver. 5. If you are comparing prints from a proof printer, ensure that the same PDL file was used to make the prints on both printers. 6.
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Troubleshooting log/errorLogs directory. • If any other partition is full, free space on the partition by deleting any unnecessary files. • If only one job is in the printer queue, cancel the job and resubmit as smaller files. If the job is in PostScript, ASCII, or TIFF format and the job status is “processing”, perform the following: 1. Hold the job. 2. Resubmit the job to a draft PostScript printer to determine if the master is corrupted.
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Troubleshooting Gateway problems Gateway logs reveal how the data is being received by the system. /opt/XRXnps/log/CGAPI.Debug.Log (for IPP gateway) /opt/XRXnps/log/XLP.Debug.Log /opt/XRXnps/log/Socket.Debug.Log PDL problems If a problem exists with a PDL job, the System Administrator can ask the job submitter specific questions to identify the problem.
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Troubleshooting • Is the file a true TIFF, or is it a TIFF wrapped in a PostScript wrapper? • Did the PostScript error page list the error as “Decomposition Task Failed” to indicate that the tags and compression formats of this file are not supported? • What type of client and application were used to submit the file? • Can the TIFF image be viewed using any software package? • Does the error page list errors such as “image mask”, “Xeroximage” or “image” to indicate that the FTP transmission of the
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Troubleshooting Editor problems For problems with the Editor, diagnostic and troubleshooting should start with the Editor. The following is the command that validates that the Editor is “alive”: ps -ef|grep XRXuiEdit The administrator may be able to isolate the problem by monitoring the XRXuiEdit process operations and following these steps: 1. Login as root. 2. Kill XRXuiEdit and GUI process. 3. Copy the updated executable class file over to the system: 4. opt/XRXnps/XRXuiEdit/bin/pdfView Edit/*.
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Troubleshooting 10. Select [Reset]. Restart Xerox FreeFlow Print Server software without rebooting If [Exit] is accidentally selected from the Xerox software, perform the following to start the software without rebooting the controller: Open a terminal window and enter the following: .openwin-init Productivity and performance problems If a job takes longer to process than anticipated and a performance problem is suspected, take the following steps to check the system: 1.
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Troubleshooting 3. Check the error page for the words “OFFENDING COMMAND”. The words after this instruct what to do to fix the file. If there is a problem with a job saved to CD, the administrator uses the following: #cdr -1 lists all the CD writers found in the system. # cdrw -M reports media status. CDRW reports if the media is blank or note its table of contents, the last session’s start address, and the next writable address if the disk is open.
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Troubleshooting status_log The status_log contains information about the attributes of a job once it has been accepted and tracked by the system.
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Troubleshooting LP/LPR and the ASCII job tickets The following procedure is used to verify that the attributes and options are correct: 1. Open a terminal and login as root 2. Enter: setenv LD_LIBRARY_PATH/opt/XRXnps/lib 3. Enter: [/home/rlech/bin]getAttrsTv 4. The program executes and lists valid options. 5. Enter: g j, the job number from Job GUI> 6. The job attributes display. NOTE: For detailed procedures see the Online Help.
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Troubleshooting NOTE: This procedure performs the file check and takes about one minute. The # symbol appears again. If there are problems starting the software, check the console window for messages. Loading XJDC/Unix The Xerox Job Description Compiler is loaded by entering the following on the command line: /opt/XRXnps/bin/XJDC [-option[,option...]] .. The filename is the name of the JSL file that is to be compiled. The JSL filename is required to terminate with the suffix.jsl or .JSL.
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Troubleshooting Configuring XJDC/Unix The configuration file, CONFIG.TXT found in the directory /opt/ XRXnps/bin/, contains default parameters for the invocation of XJDC. The text file can be edited using any simple text editor. The first line of the configuration file must not be edited; it contains XJDC version information. Each subsequent line contains a single option; any text following the first word, and any invalid options, are ignored.
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Troubleshooting available queue is a PostScript queue. Output files Upon compilation of a JSL source file, the XJDC generates the following: • JSL source listing file .lst or .LST The filename is the name of the JSL file, excluding path information. The case of the file extension corresponds with the case of the file extension of the JSL source file. • Resource listing file .rsc or .RSC The filename is the name of the JSL file, excluding path information.
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Troubleshooting 4. Select [OK] to close the “Removable Media Manager” window. 5. Now use the floppy [Eject] button to eject the floppy diskette. Remote Services The Xerox FreeFlow Print Server family provides a host of remote services via Print Server Remote Services Software. There are several key components to this service suite along with future capabilities: • Problem Reporting allows administrators to send problem data to Xerox Service teams for analysis.
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Troubleshooting 7- 2 0 System Guide
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Hints and Tips 8 Hints and Tips This section describes methods for handling workstation issues, optimizing job performance, and enhancing image quality. General These procedures address workstation display. Disabling the Solaris Screen Saver To disable the Solaris Screen Saver: 1. Open a Terminal window. 2. Type the following path: cd /usr/openwin/bin. 3. Type dtpower. 4. Select Yes from the Scheme Confirmation window that opens. The Power Saver screen is displayed. 5.
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Hints and Tips Color job processing efficiencies The time required to process a job can depend primarily on four variables: • Time for a client workstation to generate the Page Description Language (PDL, i.e. PostScript, HP-PCL, TIFF, etc.). • Time to transfer the job PDL across the net and be marked as received by the Xerox FreeFlow Print Server. • Time required to RIP the PDL to produce the bit maps that the print engine can use.
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Hints and Tips Job submission hints There are a number of ways to analyze the nature of the job being submitted to optimize performance and maintain image quality. Number of images The number and resolution of the images that are embedded within a job is a big driver of the PDL size and therefore PDL generation time, data transfer, spool, and RIP performance. Minimizing the number and/or resolution of embedded images improve performance.
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Hints and Tips Table 8-1.
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Hints and Tips being used (i.e. lpr, IPP, SNMP, HTTP, Novell, Appletalk or Token Ring), keeping only those that are needed. Job submission order Job submission order can impact performance. It is suggested that a job with many pages to be RIPped and a large number of copies should be submitted at the end of the day if possible. With the printer paused, the job can then RIP over night.
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Hints and Tips variable objects to be overlaid on fixed underlays or backgrounds, it is also important to ensure that the objects are properly cropped or bounded and at the lowest acceptable resolution. The Print Server can compose 2 variable data objects of 2 inches by 2 inches and 300 dots/inch resolution about 10-20 times faster than it could if the same objects were 600 dpi and 8.5x11 inches.
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Hints and Tips soon as the printer finishes the IQ adjustment it prints all of the RIPped pages and catch up with the printer. Job printing hints The DC 6060 print engine cycles down on certain operations such as on tray/bank switches or between jobs. Each cycle may take 10-40 seconds to complete before the print engine is ready to print again. To avoid unnecessary print engine cycling, you can perform the following steps: • Disable finishing, slip-sheets and offset stacking.
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Hints and Tips Perform a trace To start the trace, perform the following: 1. Login as Administrator. 2. Select [System - Online Manager]. 3. Select: 4. Channel Gateway - Enable 5. Input Device - Online 6. Input Control - Start 7. Submit a job from the host. 8. After the job is completely received by the Controller, select Input Control - End. 9. Open a Terminal window. 10. Type cd /opt/XRXnps/XRXgrpset/bin and press . 11. Type ./dspTrc > FileName.txt and press . 12.
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Hints and Tips Utility Change Description Focus /opt/XRXnps/bin/setFontSize In 3.1, allows user to set the font size on the main GUI to a larger and more visible size. Both /opt/XRXnps/bin/setimagepath Disables/Enables Xerox Image Path. any problems that necessitate using this utility should be reported to Xerox development ASAP. Color /opt/XRXnps/bin/ setlcdsDJDEsemicolon Allows for correct printing of a DJDE that has the incorrect termination of;END; instead of,END, (J11patch compatibility).
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Hints and Tips Utility Change Description Focus /opt/XRXnps/bin/setBind128 Enables you to bind 128 pages. Black and white /opt/XRXnps/bin/setpdfsuppresscsa When PDF files are created with Adobe Acrobat Distiller 5.0 and above, the output may have color management applied by default. This results in text printing as halftoned images. The Xerox FreeFlow Print Server is rendering the file correctly, however, this is often not a desired output.
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Hints and Tips Utility Change Description Focus /opt/XRXnps/bin/ setobjectonwhitetagging Enables/Disables tagging of stroke objects on a white background. Color /opt/XRXnps/bin/set6060streaming This option enables 6060 job streaming. 6060 Option 0 - Jobs are not streamed to 6060 (fast). Option 1 - Jobs are streamed to 6060 (slow).
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Hints and Tips 8- 1 2 System Guide
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