DocuPrint P12 User Guide 602E20580 11/97
Xerox Corporation 800 Phillips Road Webster, New York 14580 ©1997 Xerox Corporation. Xerox®, The Document Company®, the stylized X, and the identifying product names and numbers herein are registered trademarks of Xerox Corporation. Xerox Canada Ltd. is the licensee of all the trademarks.
Introduction Thank you for purchasing this laser printer. The Xerox DocuPrint P12 is a desktop laser printer specially designed for the demanding small office and home office users. It uses Adobe® PrintGear® , a highly innovative printing technology, which provides all the performance and power you need for your business, small workgroup and personal printing. In this manual you will find all the information essential for the operation and care of your laser printer.
What This Manual Contains This manual consists of the following safety precautions, ten chapters, and two appendices and warranty information: Safety Notes Describes the precautions required to prevent personal injury and equipment damage. Read this chapter before installing the printer. Chapter 1 Knowing Your Printer Gives you a general view and guidelines of this printer. Read this chapter before installing the printer. Chapter 2 Setting Up Covers the setup and basic operations of the printer.
Chapter 9 Maintenance Discusses how to handle and use the printer supplies and maintain the printer, and what to do when relocating the printer. Read this chapter before attempting to use the supplies or performing any maintenance. Chapter 10 Troubleshooting Describes procedures to help isolate and solve print quality and printer problems. Read this chapter when a problem occurs, before calling for service.
Manual Conventions The following conventions are used throughout this manual: Provides information required to successfully complete an operation or procedure. Cautions you not to overlook the mentioned points. ☞ Indicates where to find related information.
Safety Notes The Xerox DocuPrint P12 and its supplies are designed and tested to meet strict safety requirements. This chapter contains information to ensure the continued safe operation of your Xerox DocuPrint P12. Laser Safety The Xerox DocuPrint P12 complies with safety standards, and is certified as a Class 1 Laser product under the US Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Electrical Safety Always follow a code of safe habits starting with the following: 1. Use only the power cord supplied with your Xerox DocuPrint P12. 2. Do not use a ground adapter plug to connect the Xerox DocuPrint P12 to a power source receptacle that lacks a ground connection terminal. 3. Plug the power cable directly into a properly grounded electrical outlet. Do not use an extension cord. If you are not sure whether or not an outlet is properly grounded, consult an electrician.
Radio Frequency Emissions USA Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Operational Safety The Xerox DocuPrint P12 and its supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. To ensure the continued safe operation of your Xerox DocuPrint P12, follow these safety guidelines at all times. • Improper connection of the grounding conductor can result in electrical shock. • Follow warnings and instructions marked on or supplied with the equipment.
Table of Contents Introduction ...........................................................................................................................i What This Manual Contains.................................................................................................ii Manual Conventions ...........................................................................................................iv Safety Notes..........................................................................................
3-2 Loading Print Media .................................................................................................... 36 3-2-2 Using the Envelope cassette (optional)................................................................... 43 3-2-3 Using the Multi-sheet Bypass Feeder ..................................................................... 47 3-2-4 Closing the multi-sheet bypass feeder .................................................................... 51 CONTROL PANEL .......................
7-2-1 Using the Status Monitor ....................................................................................... 111 7-2-2 Unloading the Status Monitor ................................................................................ 112 CHAPTER 8 PRINTER OPTIONS ....................................................................................................... 113 8-1 Options......................................................................................................................
Knowing Your Printer 1
1-1 Unpacking Upon receiving your printer, unpack as follows: 1 Remove the printer from the shipping carton and place it on a flat and stable surface. The printer weighs approximately 26.4 pounds without options or consumable installed. Be careful when removing it from the shipping carton. Ask for assistance. 2 Check to make sure you have received all of the items listed below. If any item is missing or damaged, contact your dealer.
1-2 Printer Parts This section introduces you to the various parts of your printer. 1-2-1 External view 7 4 8 5 3 9 6 2 1 12 10 11 1 Power cord socket Connect the power cord to this power socket. 2 Power switch Turns the power on or off. 3 Ventilation fan inlet Inlet for the ventilation fan. Make sure this inlet is not blocked. 4 Release button Push to open the top cover. 5 Controller board Controls printing behavior of the printer. 6 Control panel Controls and monitors printer operations.
1-2-2 Internal view ① Warning label Posted on the top of the fuser. The fuser is very hot. Be careful when handling the inside of the printer. CAUTION! HIGH TEMPERATURE VORSICHT! HEITUNGSROLLEN SEHR HEISS ATTENTION! TEMPERATURE ELEVEE ADVERTENCIA! TEMPERATURE ELEVADA CUIDADO! ALTA TEMPERATURA 4 • Chapter 1 ② Fuser Bonds toner onto the paper. ③ Cleaning brush Use this to clean the mirror.
1-3 Software The Xerox DocuPrint P12 printer comes complete with three diskettes and one CD-ROM containing the software installation programs for the printer. The following is a description of the software you shall get from these installation programs. ■ Xerox DocuPrint P12 Windows Printer Driver In this advanced printer driver, you shall find special features watermark printing, booklet and poster printing, n-up printing, and two-sided printing.
1-4 Installation Requirements Observe the following space, electrical, operating and system requirements before setting up your printer. 1-4-1 Printer space requirements The following illustrations show the standard dimensions and recommended clearances for the Xerox DocuPrint P12. Leave at least the recommended minimum space between the printer and the surrounding walls and furniture for ventilation. Top view 12.2" 310 mm 7.1" 180 mm 1" 25 mm 10.6" 270 mm Side view 25.6" 650 mm 34.
1-4-2 Operating environments Setting Place the printer on a flat and stable surface. Make sure the printer is shielded from the direct air flow of heaters, air conditioners, or humidifiers. Locate the printer away from electrical equipment, such as a radio or television. Install the printer out of children’s reach.
1-4-4 Interface cable The printer is equipped with: • 36-pin female port (IEEE-1284) The mating connector is an Amphenl connector, part number 57-0360, or equivalent. The maximum length of the cable is 6 feet (2 meters) and must be shielded to meet requirements of emission standards requirements.
■ To use the software for installation in a DOS environment, you will need: • • • • A 486SX 25MHz or better personal computer A 1.44 MB 3.5-inch floppy drive At least 640 K of RAM DOS 5.
Setting Up 2
2-1 Assembling the Printer To set up your printer, follow the procedures described below. Procedure 12 • Chapter 2 Reference 1. Install the Laser Printer cartridge 2-1-1 Installing the Laser Printer cartridge 2. Install any optional hardware Chapter 8 Printer Options 3. Connect the power cord 2-1-2 Connecting power cord 4. Set up the interface cable 2-1-3 Setting up interface 5. Install the printer Software 2-2 Installing the Printer Software 6.
2-1-1 Installing the Laser Printer cartridge 1 2 Check that the power switch is off. Push the release button to fully open the top cover.
3 Unpack the new Laser Printer cartridge. Drum shutter Save the Laser Printer cartridge package (aluminized bag) in case you need to store the cartridge after removing it, for example, when moving the printer. • Never open the drum shutter to avoid damage to the photosensitive drum. • Do not expose the Laser Printer cartridge to direct sunlight or strong room light. • Complete the installation procedure for the Laser Printer cartridge as quickly as possible to avoid damaging the cartridge.
5 With one hand, hold the cartridge down on a flat surface. With the other, grasp the end tab of the yellow sealing tape and slowly pull it out. End tab • The tab may break if you pull up instead of straight out. • Make sure the top of the cartridge is oriented as shown above to prevent damage to the cartridge drum. 6 Hold the Laser Printer cartridge as shown below and insert it fully into the guide channels until it clicks into place.
2-1-2 Connecting power cord If you have purchased any optional hardware, make sure you have finished installing it before you come to this section. 1 2 2-1-3 Make sure the power switch is in the OFF [O] position. Connect one end of the power cord to the socket at the rear of the printer, then plug the other end of the power cord into a grounded power outlet.
2-2 Installing Printer Software To send print jobs from your PC or workstation to your printer, you have to install the right printer driver on your system. Look for the relevant section below for instructions on the installation of the Printer Driver. • • • For Windows 3.1x, refer to 2-2-1 Installing software in Windows 3.1x (Floppy Disk) and 2-2-2 Installing software in Windows 3.1x (CD-ROM).
2 In the File Manager window, select the drive in which you have inserted your diskette. Then double click on SETUP.EXE to run the setup program. 3 This brings you to the setup program. A dialog box as shown below appears. Click Next.
4 A component selection dialog box as shown below appears. Select the components to install, then click Next. Follow the onscreen instructions to guide you in completing the installation. During installation, you may have to copy files to your hard disk. The size specified in Required Space may be insufficient. Therefore, when you are installing the software, it is recommended that you follow the disk space requirements specified below. Windows 3.
2-2-2 Installing software in Windows 3.1x (CD-ROM) 1 Insert the CD-ROM and double click on setup.exe in the File Manager window. 2 When the following dialog box appears, select Xerox DocuPrint P12 Printer Software. 3 This brings you to the setup program. A dialog box as shown below appears. Click Next.
4 A component selection dialog box as shown below appears. Select the components to install, then click Next. Follow the onscreen instructions to guide you in completing the installation. During installation, you may have to copy files to your hard disk. The size specified in Required Space may be insufficient. Therefore, when you are installing the software, it is recommended that you follow the disk space requirements specified below. Windows 3.
2-2-3 Installing software in Windows 95 (Floppy Disk) In Windows 95, the Xerox DocuPrint P12 supports the following installation paths. Choose any one of them to install the printer driver. During installation, you may have to copy files to your hard disk. The size specified in Required Space may be insufficient. Therefore, when you are installing the software, it is recommended that you follow the disk space requirements specified below. Windows 95 Driver only Status Monitor only DOS Utilities only A.
Choose Xerox DocuPrint P12 Status Monitor, DOS Utilities, or both, to install these components. B. Add Printer 1 Double click the My Computer icon. Double click the Printers folder. Double click the Add Printer icon. The Add Printer Wizard will guide you through the installation procedures. 2 After the printer driver is installed, the install component selection dialog box appears. You can install other components by using this dialog box.
C. 2-2-4 Plug & Play 1 Connect the printer locally to the host PC, then turn on the printer. 2 Start up your PC and Windows 95 will automatically detect the printer via Plug & Play. A dialog box as below appears. 3 Select the second option - “Driver from disk provided by hardware manufacturer” and the Add Printer Wizard will guide you through your installation.
2 Select Xerox DocuPrint P12 Printer Software. Then follow the onscreen instructions until you reach the following dialog box.
3 Click Have Disk. When the Install From Disk dialog box is displayed, click the Browse button. From there, select CDROM Drive, followed by \DOCPRNT\WIN95\XCP12.INF to start installing. (ex. d:\win95\disk1\xcp12.Inf) During installation, you may have to copy files to your hard disk. When you are installing the software, it is recommended that you follow the disk space requirements specified below.
2-2-6 Uninstalling the software In Windows 95 To uninstall the printer driver, highlight the Xerox DocuPrint P12 printer icon in the printer group and press Delete. To uninstall the Windows Status Monitor and DOS Utilities, highlight the Xerox DocuPrint P12 1.1 selection in the Add/Remove Program list located in Control Panel and click Add/Remove. In Windows 3.1x To uninstall the printer driver, Status Monitor and DOS Utilities, double-click the uninstall icon in the Xerox DocuPrint P12 program group.
2-3 2-3-1 Testing the Printer Switching on the printer Press the power switch to the [I] position to turn on the printer. When the Online LED is on, the printer is ready to print. If an error occurs, check that: • the top cover is properly closed; • the Laser Printer cartridge is properly installed; ☞ 2-1-1 Installing the Laser Printer cartridge • there is no paper inside the printer. 2-3-2 Test printing After installation, you may want to run a simple test on your printer by printing out documents.
A settings page will be printed onto the paper of any size that is loaded in the 250-sheet cassette. If no paper is loaded in the 250sheet cassette, a No Paper status will appear on the control panel and the status monitor. Print settings page via the status monitor Press the Printer Info button on the Maximized Status Monitor Window to access the Printer Info dialog box. Then, click on the Print Settings Page button to print a settings page. Print Demo Page via the status monitor.
Print Media 3
3-1 Selecting Print Media Always use print media that meets the guidelines for use with this laser printer. Using a print medium that is not recommended may cause paper jams or print quality problems. 3-1-1 Plain paper The paper listed below provides optimum performance for your printer. Order paper by size, name, and weight from your sales representative if you want to purchase paper.
3-1-2 Special print media Print Type Transparency Paper size A4 (210 x 297mm) Letter (8.5 x 11” / 216 x 279mm) Label A4 (210 x 297mm) Letter (8.5 x 11” / 216 x 279mm) 210 x 297mm (A4) Heavy Media (50lb max.) Envelope Postcard COM-10 (4.1 x 9.5” / 216 x 279mm) Monarch (3.87 x 7.5” / 98.5 x 191 mm) C5 (6.4 x 9.16” / 162 x 229mm) DL (4.4 x 8.
3-1-4 Print media to avoid Use of the following media will lead to paper jams and print quality problems.
• 3-1-5 Envelopes that: have been fed into the printer before composed with glues, inks and adhesive that could discolor, scorch, or melt when heat is applied have seams discontinuous and uneven glue line have thick or uneven edges have clasps, strings, snaps, cellophane windows, peel-off adhesive strips are heavily textured, coated or embossed are cotton paper composed of more than 25% of recycled paper.
3-2 Loading Print Media The following table is a guide to the types of paper size supported by each feeder or tray. You may want to study it before you load paper into the various trays. Input Paper Source/Destination 250-sheet Paper cassette Paper sizes A4, Letter, Legal 13”, Legal 14”, B5 Executive Print Media Plain paper (max. 250 sheets, with each weighing between 60g/m² (16lb) and 105g/m² (28lb)) Transparencies and labels not exceeding 50 sheets.
3-2-1 Using the paper cassettes This section gives you step by step instructions on how to load your print media into the 250-sheet paper cassette and the 500-sheet paper cassette (optional). The 250-sheet paper cassette can hold about 250 sheets of plain paper weighing 60g/m2(16lb) and 105g/m2(28lb) each. Print media such as transparencies and labels can be loaded too, but not exceeding 50 sheets at a time.
38 • Chapter 3 2 Press the bottom plate down until it locks into place. 3 Pinch the side guide as illustrated below and slide it to the far right.
4a For the 250-sheet paper cassette, follow the instructions below: To lengthen the cassette: ① Slide end guide A out to the desired paper length. ② Then, align guide B with guide A. Guide A Guide B To shorten the cassette, reverse the procedure: ① Push back guide B, as shown in ②, to the desired paper length. ② Then align guide A, as shown in ①, with guide B.
4b For the 500-sheet paper cassette (optional), follow the instructions below: Hold the cassette steady with one hand and use the other hand to raise and unlock the left corner of the end guide. Repeat the action for the right corner of the end guide. Slide the end guide in or out to accommodate the paper size you want to load. Then push it down until it locks into place. Use the notches at the bottom of the cassette to set the paper length.
5 Insert a stack of papers along the left side of the cassette. Make sure the stack goes under the metal retaining clip and the plastic tabs on the end guides. Paper overloading may cause paper jams. 6 Slide the side guide to the left so that it slightly touches the edge of the paper stack.
7 Gently push the paper cassette into the printer until it stops.
3-2-2 Using the Envelope cassette (optional) The envelope cassette can hold envelopes with a weight between 16 and 50lb/ 60 and 190g/m2. 1 Reach into the pocket on the handle of the cassette and pull the cassette straight out. Do not remove the paper cassette while printing. This may cause paper jams. 2 Press the bottom plate down until it locks into place.
3 Pinch the side guide and slide it to the far right. 4 While lifting the end guide slightly, slide it to the desired envelope length. Then lower the guide until it locks into place. Use the notches at the bottom of the cassette to set the paper length.
5 Insert a stack of envelopes along the left side of the cassette, with the print side facing down. Make sure the stack is under the roller and the plastic tabs on the end guides. Envelope overloading may cause paper jams. 6 Slide the side guide to the left so that it slightly touches the edge of the envelope stake.
7 46 • Chapter 3 Gently push the envelope cassette into the printer until it stops.
3-2-3 Using the Multi-sheet Bypass Feeder Use the multi-sheet bypass feeder (MBF) to print transparencies, labels, envelopes or postcards in addition to making quick runs of paper types or sizes that are not currently loaded in the paper cassette. Acceptable print media are plain paper with sizes ranging from 4x6,to Legal 14”, the largest size acceptable, and weighing between 16lb and 50lb/ 60g/m2 and 190g/m2. The following table summarizes the print media allowed as well as their stacking height limit.
48 • Chapter 3 1 Pull the top of the front cover to open it. The multi-sheet bypass feeder drops down automatically. 2 Pull the sliding section toward you until it stops. Pull the gray tab to flip out the last section.
3 Slide the side guide to the far right. 4 If the print medium is a stack of papers, transparencies or labels, fan them before loading. Then load the print medium, with the print side up, along the left side of the tray until it stops. Make sure the print medium lies against the left side of the tray and under the plastic tab.
For Envelopes: • Feed the envelopes with the flap-side facing down and short edge leading first into the MBF. The long edge where the flap is should rest against the left side of the tray. If the envelope flaps are on the short edge, place the envelopes so that the closed flap’s folds are fed in first. • Make sure you do not exceed the 10-envelope capacity of the MBF. 5 Adjust the side guide to the size of the loaded print medium. Make sure the print medium is under the plastic tab on the side guide.
3-2-4 Closing the multi-sheet bypass feeder 1 Remove all papers from the multi-sheet bypass feeder. 2 Close the extended tray, then push it in. 3 Close the front cover, together with the multi-sheet bypass feeder, until it clicks into place.
Control Panel 4
4-1 Control Panel There are five LEDs and a button on the Control Panel. The top most LED is the power indicator. The remaining four LEDs indicate various printer status and errors. The control panel button is used for many purposes, for example, to pause/resume job processing, reset printer parameters, print status page, or show the details of fatal hardware errors. The following diagram is a representation of the control panel.
4-2 The LEDs The table below describes the possible status of the printer and how the LEDs respond to these status.
Printer Status Diagnostic Processing Initializing Ready In use Waiting for data 56 • Chapter 4 Definition/Cause Indicates that the Xerox DocuPrint P12 controller hardware is being tested by a diagnostic program. When Xerox DocuPrint P12 enters this status, all LEDs turn on for approximately 1 second then blink for 3 seconds. After this, the printer will begin RAM size checking and clearing the memory, at this time, all LEDs will turn on.
Printer Status Manual feed Definition/Cause Indicates the printer is either waiting for Load print medium onto the paper to be fed from the Multi-sheet Bypass Feeder (MBF), or for the second pass of 2-sided printing. Action MBF, then press the control panel button for the printer to start feeding paper from the MBF. If you pressed the button before feeding print medium into the MBF, the printer will print with paper fed from a cassette with matching paper size. No paper There are two cases: 1.
Printer Status Definition/Cause No paper (continues) Pre-printing paper size error Action If no such cassette is detected, the job will be printed to a cassette containing paper.
Printer Status Definition/Cause Action Page too complex/Memory overflow (continues) If the Auto-continue is checked and the 15 seconds time-out value is expired, the printer continues with the print job. If the image still does not look good, you may want to install an optional RAM SIMM to your printer. Post printing paper size error If the Auto-continue is off or the 15 seconds time-out value has not expired, the printer will suspend all print jobs until the control panel button is pressed.
Printer Status Definition/Cause Lower resolution used (continues) If the Auto-continue is off or the 15 seconds time-out value has not expired, the printer will suspend all jobs until the control panel button is pressed. Indicates the printer has canceled the received job in an unexpected situation, such as, expired Wait time-out value in non-volatile RAM or the print manager of host PC cancels jobs in process.
The following is a table indicating the types of hardware problem you are experiencing through the LEDs’ responses when you hold down the control panel button during the Hardware Malfunction status.
4-3 Control Panel Button The control panel button is used for many purposes, for example, to pause/resume job processing, reset printer parameters, print status page, or show the detail of fatal hardware errors. The following table shows the effect of pressing the button under certain conditions and for certain durations.
Xerox DocuPrint P12 Printer Driver 5
5-1 The Printer Driver Xerox DocuPrint P12 printer driver is offered for Windows 3.1x and Windows 95. There are several ways to access the Printer Driver: • • • • • • In Windows 95, in the Printers folder, highlight the printer that you want and select Properties from the File menu. In Windows 3.1x, from the Windows Control Panel, select Printer, then Setup. In many Windows programs, click the Setup or Options button on the Print dialog box, or select Printer Setup from the File menu.
5-2 Setup tab ◆ Copies Sets the number of copies to be printed. The valid value ranges from 1 to 99 and the default is 1. ◆ Resolution Sets the resolution for your print jobs. The choices are 150 dpi (draft), 300 dpi (faster output), or 600 dpi (best quality). Higher resolution takes longer to print, but it produces a better quality. The default is 600 dpi. ◆ Orientation Sets the orientation of the printed pages. The options are Portrait or Landscape with Portrait as the default setting.
Select a watermark to be used in the printout, either from the Text or Graphics groups, or one from each. The preview area on the right will show you how the currently highlighted watermark look like. To delete or change the settings of a currently highlighted watermark, click on the Delete or Edit button respectively. Click Add to add a new watermark to the present list. Both Add and Edit button will bring forward a corresponding dialog.
5-2-1 Add/Edit Text Watermark dialogs The Add Text Watermark dialog is displayed when you click the Add button in the Text group. The Edit Text Watermark dialog is displayed when you click the Edit button in the Text group.
◆ Text Displays the watermark text. You can create a new watermark or change the present text by entering text not exceeding 128 characters in these dialogs. The default for Add Text Watermark dialog is Text. ◆ Font Allows you to specify the font to be used for the watermark text. You may use the pull-down list to help you in your selection. ◆ Size Allows you to specify the font size of the watermark text. ◆ Style Allows you to specify the font style to be used for the watermark text.
5-2-2 Add/Edit Graphics Watermark dialogs Clicking the Add button under the Graphics group in the Watermark Options dialog brings up the Add Graphic Watermark dialog and clicking the Edit button brings up the Edit Graphic Watermark. Preview area Bitmap Displays the path name of the bitmap watermark. For Add Graphic Watermark dialog, you have to specify the path name of the bitmap to be included as the watermark. You may want to use the Browse button to help you in your selection of a bitmap.
Darkness Determines the density at which you want the watermark to appear on the printout. Move the slide left or right to adjust the density level. Scale Specify the scale for the bitmap to be placed on the printout. • • Actual Size This option places the bitmap on the page at 100%. Scale Select this option to adjust the size of the bitmap to be placed on the printout. Enter a scaling percentage in the Percent text box to determine to what extent the specified bitmap is to be enlarged or reduced.
5-2-3 2-Sided Printing dialog Icon 1-Sided Prints the sent data on one side of the paper. 2-Sided Book (binding on the long edge) This option prints data on both sides of the paper and gives allowance for binding on the longer edge of your printout. 2-Sided Tablet (binding on the short edge) This option prints data on both sides of the paper and gives allowance for binding on the shorter edge of your printout.
Options area This area is enabled when 2-Sided Book or 2-Sided Tablet is selected. • Paper source for 2nd side Select a paper source from the drop-down list choose the tray for feeding the second side of your printed document. The available options are Multi-purpose tray (Multi-sheet Bypass Feeder), Manual Feed (MBF), or Same source as 1st side. To avoid paper jam, it is best to specify Manual Feed here.
5-2-4 Layout Options dialog Preview area Reduce for N-up printing (4 pages up) Preview area Enlarge for Poster (2 x 2 sheets) DocuPrint P12 Printer Driver • 73
Normal Prints a document in its normal size. This is also the default setting. Reduce for N-up printing Prints multiple pages, in reduced size, on a single sheet of paper. This enables you to scan multiple pages at a glance and save paper on drafts. The options are 2 pages up/sheet, 4 pages, 6 pages, 9 pages and 16 pages. Refer to the diagram on the previous page. To print a page border around the reduced pages, enable the Print page border.
5-2-5 Booklet Printing dialog This dialog allows you to print a document so that it is ready to be folded in half and printed in booklet format. Preview area Select a Booklet Select the paper size to be used for Booklet printing from the list. The three available options are None, Booklet on Letter and Booklet on A4. Choose the paper size that matches the actual size of paper you will be using. To display a Printing Tips dialog during a print job, enable the Display Booklet printing tips box.
• In your Windows Program, select the Booklet paper size you want to use. (You must complete this step in order for your document to print as a booklet). • Different Windows programs have different ways to select a paper size. Frequently, the paper size is changed on a Print Setup or Page Setup dialog box invoked from the File menu. You may need to consult your program manual or help system to learn how to select a paper size.
5-3 Paper Source tab The settings in the Paper Source tab allow you to control the paper sizes and sources to be used for your print jobs. Use same paper source for all pages This option enables the printer to print all pages of a received job from the same source. When this is selected, the All Pages vertical tab is displayed, as illustrated below, for you to select a paper source.
Select a paper source from each tab to specify the paper source for the front page and the subsequent pages. Using Different paper source for first page cannot be combined with 2-sided printing, Booklet and Poster printing. Paper source options Allows you to select the default paper source for the print job. The choices available depend on the installed accessories on your printer. Below are the standard options that you will see.
• Envelope cassette Select this option to feed paper from the optional envelope cassette that you have installed. In instances whereby you have not installed these optional cassettes, but you have specified in the Accessories tab to add these options, they will appear. Any print job sent to the Secondary or Envelope cassette will be switched to Main cassette and Envelope (MBF) respectively. Source display This area shows a graphic illustration of the printer with the selected paper source highlighted.
5-4 Destination tab Output settings Allows you to choose to send a print job to the printer or to a file. If Print to file is selected, a Print to File dialog will be displayed during printing. This dialog is a standard Windows dialog. The icon to the left of the radio buttons changes according to the current selection. Output tray Select the output destination tray for your print job.
5-5 Image Control tab The settings here allow you to control the quality of imaging and the manner in which the image is sent to the printer. Imaging Mode Allows you to choose whether you want the imaging mode to be selected manually or automatically. The options available are Automatically select best imaging mode and Manually select imaging mode. If you choose Manually select imaging mode, you can select any of the three imaging mode below.
When you are manually selecting the imaging mode, the graphics to the right of the modes will change according to your selection. Halftone Features Halftoning utilizes minute gray dots to represent a light or dark image area. The options are as follows. • Optimize for laser print output (Fine) Uses 16-bit gray patterns to provide a smoother gradation of greasy (120 gray levels). Printing in this mode will be slower, but the print quality will be better.
5-6 Accessories tab This tab allows the user to specify which optional components have been installed on the printer. Hardware Allows you to specify the optional cassettes that are installed on the printer. You can select either or both of the Secondary cassette (the 500-sheet paper cassette) and the Envelope cassette. After the optional cassettes are selected, the printer picture changes to the one with the optional cassette.
5-7 Advanced tab Printer Memory This feature ensures that all documents will be printed, even for complex or memory-intensive pages (though at a lower resolution). The default setting is on. Paper Sizes Allows you to determine which paper sizes are displayed in the paper size list box in both the Paper Source tab and in the applications. The default value is Show all paper sizes. If you select Filter the paper size list, the options Only U.S. sizes and Only int’l sizes are available. U.S.
5-7-1 Printer Administration dialog All settings in this window cannot be resolved to defaults by clicking the Resolve Defaults button in the Setup tab. Auto-continue This option tells your printer to automatically resume printing 15 seconds after an auto-continual error occurs. In this way, it allows you to be aware of the problem without stopping the printing process entirely.
Wait time-out Valid values ranges from 5 to 300 seconds or off. The default is 200 seconds. This setting determines the length of time the printer will wait for data. While waiting, the printer will preserve any partially-received job, and no new job will be accepted on the other input ports. Partial jobs can be printed by pressing the printer’s control panel button. Manual Feed/Duplex time-out Valid values ranges from 1 to 255 seconds or off. The default is 180 seconds.
5-8 Precautions & Limitations This section provides information on the of precautions and limitations when using the printer driver When using Microsoft Excel 97 • If you have selected multiple copying and any of the following features: watermark, 2-sided printing, or Layout options, Already printing will be displayed only the first copy will be printed. To print all copies, deselect Collate.
Xerox DocuPrint P12 Status Monitor 6
6-1 The Status Monitor In many ways, the Status Monitor acts as a remote control panel for the printer. It provides many of the printer functions traditionally associated with the printer’s physical control panel. Below is a description of some of its functions. • Gives the user real-time information on what the printer is doing. • Provides printer control functions (e.g. Pause, Reset). • Provides intelligent warning of conditions which would prevent the sent data from printing.
6-2 Views of Status Monitor The Status Monitor exists in four different forms, a minimized window, an icon (Windows 3.1x only), a Taskbar button (Windows 95 only) and a maximized window. 6-2-1 Mini-window view Control menu Maximize button Text area Printer icon Printer menu ◆ ◆ Control menu button The control menu pops up at a click of this button. The control menu consists of the following commands.
Icon Note A steady green light means that the printer is ready to receive print job. Ready If Icon flashes to alert is on, the green light will flash indicating that the printer is printing. Off-line Paper Jam Error Add Paper Manual Feed Busy Job Complete Printing to file Printing to SNMP port Printing to network For some PCs, when printer is not switched on, an Add paper status will be indicated. ◆ Printer menu The Printer menu pops up at a click in this area.
◆ Maximize button The Max Window with the General tab active pops up at a click on this button. ◆ Text area This area provides explanation to the current printer status. Double-clicking this area also brings up the Max Window of the Status Monitor with the General tab active. A single-click stops the icon from blinking. ◆ 6-2-2 Drag-and-Drop printing Drag-and-drop printing is supported.
6-2-3 Taskbar view (Windows 95 only) The taskbar view of the Status Monitor provides a compact representation of the current printer status in the user’s Windows 95 task bar. The text on this taskbar button is a concise summary of the present printer status. Clicking this also brings up the Max Window. 6-2-4 Max Window view In this window, there are four tabs, namely, General, Change Printer, Alerts, and Preferences.
6-3 General tab The text display area shows the name of the current default printer. Below this printer name, up to five lines of status text are displayed depending on the printer’s state and other variables. In this tab there are: ◆ Pause Printer/Resume Printer button This button is only displayed if the Status Monitor can establish a bidirectional link with the printer. The button toggles between pause and resume depending on the state of the printer.
◆ Printer Info button Clicking this button brings up the Printer Info dialog (as displayed below). The amount of printer information shown will vary depending on whether the printer has bi-directional communication enabled. If a non-PrintGear printer is the default printer, this button will disappear. Clicking Print Demo Page sends a demo page to the printer. Clicking Print Settings Page prints the settings page in the size of paper loaded in the default tray.
6-4 Change Printer tab The Change printer tab provides a quick and easy way to change the Windows default printer. ◆ Current Default The name of the current Windows default printer is shown at the top of the tab. ◆ List of Available Printers This scrolling list shows the printers available in Windows. It also shows the current port connection to which each printer is connected. The type of connection, that is, whether the printer is connected locally or through network redirection, is also shown.
6-5 Alerts tab In this tab, you can control how the Status Monitor will alert you to changes in printer and job status. ◆ Alert Me When... You can select when you want the Status Monitor to alert you. The options are My job starts to print, My job is printing, My job is finished and There is a problem printing. The default is There is a problem printing. ◆ Visual Alerts You can determine the type of visual alerts to be issued.
• Never pop up on alerts Choose this option if you do not want the Mini-window or icon to pop up when there is a printing condition to alert you. When Have icon flash on alerts is selected, the icon will flash or blink during a visual alert. You may stop the blinking by clicking once on the icon or Mini-Window. The default is On. ◆ Sound Alerts You can enable or disable sound alerts, and to select a sound type. The voice options are Female voice, Male voice and Sound effects.
6-6 Preferences tab The Preference tab provides you with some control over how the Status Monitor is displayed and how it starts up. 100 • Chapter 6 ◆ Minimized Status Display Choose either Display as mini-window or Display in Taskbar/Display as icon to determine how you want the Status Monitor to be displayed when it is minimized. When you choose Display as mini-window, you can set the font size from 8 to 13 point. The default is Display as mini-window at 10-point font size.
DOS Utilities 7
7-1 DOS Control Panel To run the DOS Control Panel utility, type XC12CP at the DOS prompt C:\ and press the Enter key. The DOS control panel allows you to: • • • • 7-1-1 Change printer and PCL settings Monitor printer status Print settings pages Control the behavior of the DOS status monitor TSR Main menu When the utility is first opened, the Main menu screen is displayed.
7-1-2 Control printing menu This menu allows the user to pause and resume the printer, to reset the printer, and to eject a page from the printer. ◆ Pause printing command Select this command to halt a print job. This option will not be displayed if your printer does not have a bi-directional connection. ◆ Continue printing command Select this command to resume a print job. This option will not be displayed if your printer does not have a bi-directional connection.
7-1-3 Change printer settings The settings in this menu allow you to change some internal printer settings. 104 • Chapter 7 ◆ Adobe Memory Booster This setting allows you to turn Adobe Memory Booster on or off. Activating Adobe Memory Booster triples the printer’s memory, which enables your printer to process complex pages with more ease. The default is On.
◆ Auto-continue When auto-continue is enabled, the printer automatically resumes printing after auto-continuable errors. ◆ Horizontal offset This setting adjusts your printing position left or right on your print media. The valid values range from -127 to +127 with default set at 0. ◆ Vertical offset This settings allows you to adjust the printing position up or down on your print media. The valid values range from -127 to +127 with default set at 0.
7-1-4 Change LaserJet IIP emulation settings This menu allows you to change PCL settings in the printer. These settings are provided for compatibility with PCL 4.5, a printer language implemented in the HP LaserJet IIP. Any of these values may be overridden by a PCL-producing application or driver. They are provided in case you need these settings when an application or driver generating a print job does not contain this information. These settings do not affect PrintGear jobs.
◆ Paper Source Allows you to set the default paper source for PCL jobs. Valid options are Main cassette (250-sheet paper cassette), Manual feed (MBF), Secondary cassette (500-sheet paper cassette), or Envelope cassette. The default is Main cassette. ◆ Paper size Allows you to set the default paper size for PCL jobs. Valid options are Letter, Legal, A4, Executive, B5, Com 10, Monarch, C5, DL, Legal 13 or Japanese Postcard. The default is A4.
7-1-5 108 Print sample pages menu • Chapter 7 ◆ Printer settings page Select this command to print the printer settings page. ◆ PCL font page Select this command to print a page listing the PCL internal fonts found in the printer. ◆ Return to Main Menu Select this command to display the Main Menu.
7-1-6 Change status monitor settings menu This set of settings pertain to the operation of the DOS TSR. ◆ Audible warnings Specify whether you want a warning tone to be sounded by the TSR when there is a printer error or when the printer is waiting for you to feed paper. The options are On or Off. The default is On. ◆ Hot-key This option lets you specify the hot-key used to make the TSR pop up. The default combination is Ctrl-Alt-S.
7-1-7 Change printer port This menu lets you select a different port to view. Printer settings will be sent to this port and the status queries will be reported from this port. 110 • Chapter 7 ◆ Printer Port This field lets you specify the port to which the printer is connected. The valid options are LPT1, LPT2, LPT3, or LPT4. The default is LPT1. ◆ Save settings, return to Main Menu When this is selected, the current settings are saved.
7-2 DOS Status Monitor The DOS Status Monitor is a memory-resident (TSR) program that can pop up in DOS programs giving you real-time feedback on Xerox DocuPrint P12 status as well as enabling you to pause/continue printing, reset the printer, or eject a page. The amount of status information displayed depends on whether the bi-directional communication with the printer is enabled. 7-2-1 Using the Status Monitor To load the DOS Status Monitor, type XC12SM and press Enter at the DOS prompt.
7-2-2 ◆ R - Resets Printer Pressing R sends a Reset command to the printer, to remove all data and download fonts from the printer memory. This option will not be appear on the DOS Status Monitor if no bi-directional connection exists. ◆ E - Ejects page Pressing E sends a command to the printer to eject a page. This is used for situations when the printer is waiting for a PCL end of job command. ◆ X - Exits this menu Pressing X exits the TSR.
Printer Options 8
8-1 Options You can enhance the capability of your printer by using the options listed below. Contact your sales representative to order the optional features. Listed below are options that you can choose for your printer. Option 500-sheet feeder & cassette Feature This paper deck is purchased together with the 500-sheet paper cassette. It is attached to the printer to accommodate an optional 500-sheet paper cassette or envelope cassette.
8-2 500 – Sheet Feeder This feeder is essential when you are using either a 500-sheet paper cassette or an envelope cassette. 8-2-1 Installing the 500 – Sheet Feeder 1 Turn off the power, unplug the power cord from the wall outlet and from the printer. 2 Unpack the optional feeder and place it on a stable surface for printer installation. Make sure that a paper cassette is fully set in the feeder. 3 Grasp the printer by its sides with the front toward you.
4 Make sure the printer is fully seated on the feeder. 5 Fasten the two feeder joints on the rear of the printer as shown below. Always fasten the feeder joints securely.
6 Remove the 250-sheet standard cassette completely, then pull the 500-sheet cassette until the two feeder joint areas on the front of the printer are clearly visible. 7 Fasten the two feeder joints onto the front of the printer as shown below. Always fasten the feeder joints securely.
8 Push back the 500-sheet paper cassette and re-insert the 250sheet paper cassette. Finally, plug the power cord back into the printer as well as the wall outlet, then turn on the power. Always remove the optional feeder before lifting the printer. See the next section on how to remove the paper feeder. Never lift up the printer together with the paper feeder as they are extremely heavy.
8-2-2 Removing the 500 – sheet feeder 1 Turn off the power, unplug the power cord from the wall outlet and from the printer. 2 While pinching the two feeder joints as shown below, unfasten them from the rear of the printer. 3 Remove the 250-sheet standard cassette completely, then pull out the 500-sheet cassette until the two feeder joint areas on the front of the printer are clearly visible.
120 • Chapter 8 4 While pinching the two feeder joints as shown below, unfasten them from the front of the printer. 5 Push back the 500-sheet paper cassette and re-insert the 250sheet paper cassette. 6 Lift the printer up and away from the paper feeder.
8-3 Installing the Network Interface Card Use the following procedure to install the network interface card. ☞ 1 Refer to Network Interface Card User Guide for details on how to use Network Interface Card. Turn the printer off. Failure to turn off the printer before working with its internal components can result in electric shock. 2 Unplug the printer from the wall outlet. 3 Remove the power cord from the back of the printer. 4 Push the release button to open the top cover.
122 • Chapter 8 5 At the back of the printer, use a screw driver to loosen the thumb screws that fasten the side cover with a screw driver. 6 Grip the panel as shown and lift the panel off the notches, and pull it up and outward as shown in the diagram.
7 Slide the side cover off. 8 Remove the interface cover.
9 10 124 • Chapter 8 Connect the connector cable to the network interface card. Connect the other side of the connector cable to the control board.
11 Use the supplied screws to secure the network interface card to the interface plate. 12 Reinstall the side cover as follows: ➀ Slide the side cover back on the printer until it clicks into place. ➁ At the back of the printer, tighten the thumb screws that fasten the side cover.
126 13 14 15 Close the top cover and push the paper tray back in. 16 Switch on the printer. • Chapter 8 Connect the power cord to the back of the printer. Connect the other end of the power cord to a grounded wall outlet.
8-4 8-4-1 Memory Kit (16MB) SIMM module configuration The printer supports one DRAM SIMM module of the following configuration: • • • • • 72 pin “Industry Standard Pinout” module, 1 inch (25.4mm) in height 32 Bit wide Speed of 70 nSec or faster Sizes of 16 Megabyte if you encounter errors such as Memory Overflow, Lower resolution used, Page too complex error, it is recommended to add additional memory kit.
8-4-2 Installing a SIMM SIMM and controller boards are sensitive to static electricity. Before installing a SIMM, discharge static electricity from your body by touching a metal object, such as the metal back plate on any device plugged into a grounded power source. Also, if you walk away before the installation is completed, when you come back, be sure to discharge any static electricity again, then continue with the installation. Use the following procedure to install a SIMM. 1 Turn off the printer.
5 At the back of the printer, loosen the thumb screws that fasten the side cover with a screwdriver. 6 Grip the panel as shown and lift the panel off the notches, and pull it up and outward as shown in the diagram. 7 Slide the side cover off.
8 Locate the SIMM socket as shown in the diagram. Install the DRAM SIMM in this socket. 9 Hold the SIMM with the notch on the left. 10 130 • Chapter 8 Insert the SIMM into the socket at a 45 degree angle.
11 While pressing the SIMM into the socket, rotate the SIMM upward until the clips at both end of the socket snap into place to hold it. 12 Verify that the SIMM is correctly and securely installed in the socket with both dips in place. 13 Reinstall the side cover as follows: ➀ Slide the side cover back on the printer until it clicks into place. ➁ At the back of the printer, tighten the thumb screws that fasten the side cover. 14 15 16 Close the top cover and push the paper tray back in.
8-5 Installing the face-up tray The face-up tray can hold up to 20 sheets of standard paper. Printed sheets come out with the printed side facing up. 132 • Chapter 8 1 Insert the three tabs on the face-up tray into the openings on the rear end of the printer. 2 ➀ ➁ Pull the center grip to open the large extension, then flip out the small extension, if necessary.
Maintenance 9
9-1 Laser Printer Cartridge The Laser Printer cartridge contains a photosensitive drum and toner. Damage to the cartridge can affect print quality, so observe the following precautions and handling procedures to keep the Laser Printer cartridge in good condition. 9-1-1 Handling the Laser Printer cartridge • • • • • • • • • • Do not expose the Laser Printer cartridge to direct sunlight or strong room light. Do not expose the Laser Printer cartridge to any light for longer than 5 minutes.
• 9-1-3 Do not store the Laser Printer cartridge: - on end or upside down (label facing downward) - under direct sunlight or strong room light - near cathode ray tube displays or floppy disks - within the reach of children. Redistributing the toner When the toner is low, you can first try to redistribute the toner by the following procedures before replacing it. 1 Press the Power switch to the [O] position to turn off the printer.
136 • Chapter 9 4 Hold the Laser Printer cartridge as shown below and shake it seven to eight times to free the toner. 5 Hold the Laser Printer cartridge as shown below and insert it fully into the guide channels until it clicks into place. Use the color markers both on the left guide channel and the cartridge for correct alignment with the cartridge.
9-1-4 Replacing the Laser Printer cartridge An Laser Printer cartridge is capable of printing more than 6,000 A4 or letter size pages with a coverage of 5% of the page at the density level set at the factory. However, if you routinely print graphics or text that covers more than 5% of the page, the toner in your Laser Printer cartridge may run out sooner. A sign that the toner is low is frequent printing of pages that are too light or have white streaks.
3 Grasp the Laser Printer cartridge inside as shown below, and remove it by pulling it upward. Store the used Laser Printer cartridge away in an empty box or the original package. • Do not touch the internal parts of the printer. • Never put the Laser Printer cartridge into open flame. 4 Unpack the new Laser Printer cartridge. Drum shutter Save the Laser Printer cartridge package (aluminum bag) in case you need to store the cartridge after removing it, for example, when moving the printer.
• Never open the drum shutter to avoid damage to the photosensitive drum. • Do not expose the Laser Printer cartridge to direct sunlight or strong room light. • Complete the installation procedure for the Laser Printer cartridge as quickly as possible to avoid damaging the cartridge. 5 Hold the Laser Printer cartridge as shown below and shake it seven to eight times to free the toner. 6 With the cartridge on a flat surface, press down on the cartridge with one hand.
140 • Chapter 9 7 Hold the Laser Printer cartridge as shown below and insert it fully into the guide channels until it clicks into place. Use the color markers on both the left guide channel and the cartridge for correct alignment with the cartridge. 8 Close the top cover.
9-2 Cleaning the Printer Your printer is designed to be virtually maintenance-free. Therefore, only minimal cleaning is required. To clean the outer surface of the printer, use a dry, soft cloth to wipe off any dust or stains. If the surface becomes very dirty, wipe it with a cloth moistened in dilute neutral detergent and well-rung out. Then wipe again with a dry, soft cloth. Never use solvents, such as benzene, or cleaners to clean any part of the printer.
9-3 Relocating the Printer If you are going to bring the printer for servicing or if you are relocating your printer, you should remove all accessories and external options attached to the printer. The procedure described below instructs you on the removal of accessories. For the removal of external options, see 8-2-2 Removing the paper deck. 142 • Chapter 9 1 Press the power switch to the [O] position to turn off the printer.
3 Grasp the Laser Printer cartridge inside as shown below, and remove it by pulling it upward. Store the used Laser Printer cartridge away in an empty box or in the original package. • Do not touch the internal parts of the printer. 4 5 6 Close the top cover. 7 Make sure the power switch is in the OFF[O] position, then unplug the power plug from the grounded wall outlet. Disconnect the parallel connector from the computer.
144 • Chapter 9 8 Disconnect the power cord from the socket on the rear of the printer. 9 Flip to close the small extension and push the large extension back into the face up tray.
10 Detach the face-up tray from the rear of the printer. 11 Pack this printer and its accessories into the original boxes.
Troubleshooting 10
10-1 Clearing Paper Jams When a paper jam occurs, the Error LED will turn on with the Paper LED blinking. The most common causes of paper jams are: • • • • • The paper tray width guide is not set properly. Ensure that the paper tray width guide is adjusted against the paper so that the papers feed into the printer correctly. The printer is not level. Place the printer on a flat surface. The print medium does not meet the recommended specifications for the printer.
10-1-1 Jam before reaching Laser Printer cartridge 1 Open the top cover and remove the Laser Printer cartridge. 2 Look for a sheet of paper protruding approximately 1 to 1 1/2 inches from underneath the movable metal plate. 3 Hold the plate up while you firmly but carefully pull the sheet of paper out of the printer. 4 5 Reinstall the Laser Printer cartridge. Close the top cover.
10-1-2 6 Open the paper cassettes and remove any jammed or partially fed paper. 7 If the paper was fed from the multi-sheet bypass feeder, remove all of the paper from the multi-sheet bypass feeder tray, including any jammed or partially fed paper. 8 9 Reload the multi-sheet bypass feeder tray. Jam after leaving Laser Printer cartridge 1 2 150 Close the paper cassettes and resume printing. • Chapter 10 Open the top cover and remove the Laser Printer cartridge.
The fuser is very hot. Do not touch the fuser. Read and obey the warning label that is attached to the fuser. 3 Firmly but carefully pull the sheet of paper out of the fuser and out of the printer. 4 5 6 Reinstall the Laser Printer cartridge. Close the top cover. Open the paper cassettes and remove any jammed or partially fed paper.
10-1-3 152 7 If the paper was fed from the multi-sheet bypass feeder, remove all papers from the multi-sheet bypass feeder tray, including any jammed or partially fed paper. 8 9 Reload the multi-sheet bypass feeder tray. Close the paper cassettes and resume printing. Jam at the paper exit • Chapter 10 1 If the face-up tray is installed, remove it so that you can access the printer exit opening. 2 3 Look for a sheet of paper protruding from the exit opening.
4 Reinstall the face-up tray. 5 Open the paper cassettes and remove any jammed or partially fed paper. 6 If paper was fed from the multi-sheet bypass feeder, remove all papers from the multi-sheet bypass feeder tray, including any jammed or partially fed paper. 7 8 Reload the multi-sheet bypass feeder tray. Close the paper cassettes and resume printing.
10-2 Print Quality Problems If you encounter the following printing problems, follow the recommended action in the table. If the problem persists, call an authorized service representative for assistance. Possible Faded print Description Action The print media is moist. Remove the moist media and load new, dry media. The Laser Printer cartridge is damaged. Replace the Laser Printer cartridge. ☞ Black dots The Laser Printer cartridge is low on toner. Replace the Laser Printer cartridge.
Repetitive defects The paper path is dirty. Open the top cover, remove the Laser Printer cartridge, and check for loose pieces of paper jammed in the paper path. Remove the paper and print several blank sheets to help clear out the contamination. The Laser Printer cartridge is damaged. Replace the Laser Printer cartridge. ☞ Character voids The print media is moist. Remove the moist media and load new, dry media. The print media is outside the recommended specification. Use recommended print.
Blank page The sealing tape of the Laser Printer cartridge is not pulled out. Remove the Laser Printer cartridge, pull out the sealing tape and then reinstall the cartridge. ☞ The print fed two or more sheets at a time. Fan the print media before loading. The Laser Printer cartridge is out of toner. Replace the Laser Printer cartridge. The Laser Printer cartridge is damaged. Replace the Laser Printer cartridge. ☞ ☞ A jam occurred. Check for a paper jam.
Wrinkling or blurring Vertical deletions The print media is outside the recommended specification. Use recommended print media. The print media is moist. Remove the moist media and load new, dry media. Damaged print media was loaded into the cassette. Load new, undamaged media. The print media was loaded incorrectly. Reload the paper according to instructions. The Laser Printer cartridge is low on toner. Replace the Laser Printer cartridge. The Laser Printer cartridge is damaged.
10-3 Other Problems If the problems mentioned below occur, take the recommended actions. ■ The top cover will not shut. Remove and reinstall the Laser Printer cartridge. ☞ 9-1-4 Replacing the Laser Printer cartridge If your printer still does not work, turn off the power, unplug the power cord, then call for service.
10-4 Servicing your Printer In the USA and Canada Should you be unable to resolve a problem after using the Problem Solving sections of this manual, place a call to the Xerox Customer Support Center at: 1 – 800 – TEAM – XRX (1 – 800 – 832 – 6979) The Customer Support Representative can solve many problems over the phone. Please have the following information available before calling: – The serial number _______________________ (Located on the back cover of the printer.
Appendices Appendices
A Specifications Specifications DocuPrint P12 Type Desktop Type Recording system Electro-reprographic system Exposure system Processor Laser beam scanning 60MHz Adobe PrintGear ASIC 20MHz Motorola 68EC00 coprocessor Adobe PrintGear PCL4.
Specifications DocuPrint P12 Resolution Continuous print speed Noise Level 600 x 600 dots per inch 11.5 pages per minute (Simplex/A4 size) 49.
B Pin Configuration The signal name for each pin is listed in the following table.
Warranty Warranty
Hardware Warranty and Product Support for your Xerox Docuprint P12 Three Year Limited Hardware Warranty Xerox warrants that if you are not satisfied with the performance of the Xerox DocuPrint P12 that this warranty statement accompanies, at your option and upon your request, Xerox will replace or repair it at any time within three (3) years after your purchase. IMPORTANT: This warranty applies only to Xerox products purchased and used in the United States and Canada.
What must you do? Your unit is designed to perform with a minimum amount of user maintenance. You are, however, responsible for the required user maintenance described elsewhere in this User Guide provided with your unit. This includes replacement of the “drum/toner” (Laser Printer) cartridge, clearing paper misfeeds, cleaning the unit and other routine and preventative maintenance.
Index Index 169 • Index
Index 2 250-sheets paper cassette Order Code...........................................114 Print Media ......31, 32, 36, 47, 78, 79, 148, 154, 155, 156, 157 5 139, 154, 156, 157, 167 Unpacking................................................ 2 DocuPrint P12 cartridge guide channel location ................................... See page 4 DocuPrint P12: ... 5, 6, 20, 22, 23, 25, 27, 28, 56, 61, 63, 64, 89, 90, 111, 162, 163, 166 DOS Control Panel.............................. 5, 102 DOS Status Monitor .......
indications...............28, 54, 55, 56, 61, 148 location ................................. See page 54 responses .........................................55, 61 Loading Print Media .......................36, 78, 79 M Main menu ...............................................102 Maintenance.............................................133 malfunction......... See Hardware Malfunction Memory Kit .......................................114, 127 Memory Kit (16MB) ..........................
T W Taskbar view ..............................................94 Testing the Printer................................12, 28 Top cover .....................................................3 location ................................... See page 3 Troubleshooting .......................................147 Warning label .............................................. 4 location ................................... See page 4 Warranty.................................. 165, 166, 167 Watermark Options ...........
