The Xerox DocuPrint Network Laser Printers Technical Information Guide VERSION 4.0.
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Contents Contents ................................................................................ 3 Chapter 1 Introduction ............................................................ 1-1 Document Introduction........................................................ 1-2 Purpose of this Section...................................................... 1-2 Objective ......................................................................... 1-2 Requirements ..........................................................
Setting DEFAULT GATEWAY at the Control Panel................ 2-19 Setting from Windows or Unix Operating Systems........... 2-20 Print the Configuration Sheet ............................................. 2-21 To print the Configuration Sheet from the Control Panel: 2-21 To Print the Configuration Sheet from the Xerox CentreDirect External Print Server (External Ethernet Adapter) ............. 2-22 Resetting the Printer ..........................................................
Overview ............................................................................. 4-3 Objective ......................................................................... 4-3 Requirements ................................................................... 4-3 Windows 95/98 Peer-to-Peer Network (NetBEUI) ................. 4-4 For DocuPrint Networked Printers .....................................
Objective ......................................................................... 5-2 Requirements ................................................................... 5-2 Quick Step Overview............................................................ 5-3 Macintosh Driver Installation ............................................... 5-4 Requirements ................................................................... 5-4 Driver Installation for Macintosh System 7.0+...................
OS/2 Quick Check ............................................................ 7-8 TCP/IP for OS/2 versions 2.0, 3.0, 3.1, 4.0....................... 7-9 OS/2 Troubleshooting Step-by-Step .................................. 7-9 OS/2 Warp V 4.0, OS/2 Warp V 3.0 (all versions), Warp Server, LAN Server 4.0, & Warp Connect using TCP/IP for OS/2 versions 2.0, 3.0, 3.1, 4.0 7-9 Chapter 8 CentreWare DP and CentreWare MC ...................... 8-1 Introduction .........................................................
Reset nvram to factory defaults:...................................... A-12 ...................................................... Print ASCII test page:A-12 Print Postscript test page: ............................................... A-12 ...................................................................................... A-12 ......................................................................................
Introduction 1 r e tpahC Document Introduction .................................................... 1-2 Purpose of this Section .................................................... 1-2 Objective ....................................................................... 1-2 Requirements ................................................................. 1-2 How Can I Print This? ...................................................... 1-3 Other Information Resources ............................................
Document Introduction Document Introduction The purpose of this Technical Information Guide (TIG) is to serve the informational needs of System Administrators with a reference providing the platform-specific information necessary during the DocuPrint network setup and configuration. Software-related information is organized by platform-specific chapters.
How Can I Print This? How Can I Print This? Printing this TIG in hard copy form must be accomplished with the Print command in the File drop-down menu of Adobe Acrobat Reader. To print, simply click your mouse on the File drop-down menu and select Print. Please, be aware that this is a large document. You may want to select specific pages to print rather than the entire document. You can do this in the Print dialogue box.
Other Information Resources Other Information Resources This Technical Information Guide complements use of other documentation that is supplied with your printer as hardcopy or as electronic pdf file on the Printer Management Software CD or the DocuPrint CD. The electronic pdf files are contained on the CDs in the folder \doc\. • The Quick Installation Guide explains procedures for physically setting up the printer.
How Do I Proceed? How Do I Proceed? First Time Printer Setup Chapter 2: Connecting to Your Network provides instruction on connecting your printer to the network. Chapter 3: Novell NetWare Setup contains Software Installation and Troubleshooting information for NetWare versions 3.1X, 4.X and 5.0. Chapter 4: Windows / Peer-to-Peer Network Setup contains Software Installation and Troubleshooting information for the various Windows versions.
How Do I Proceed? 1-6 ❖ DocuPrint Technical Information Guide
Connecting to Your Network 2 r e tpahC Overview ........................................................................... 2-3 Objective ....................................................................... 2-3 Requirements ................................................................. 2-3 Organization ................................................................. 2-4 Quick Steps For Connection & Setup .................................. 2-5 Set An IP Address ......................................
Connecting to Your Network DIP Switch settings for your CentreDirect External Print Server (External Ethernet Adapter) .......................................... 2-25 Where do I go from here? ................................................
Overview Overview The purpose of this Connection & Setup chapter is to outline the physical connection and configuration of your DocuPrint printer for use on a network. This task would ordinarily be performed by an experienced System Administrator. Objective The objective of this chapter is to enable you to: • Identify the overall steps to physically connect and configure your printer to work with your network. • Connect network cabling to your printer.
Overview Organization This chapter contains the following sections: • “Quick Steps For Connection & Setup” (page 2-5) provides the experienced System Administrator with enough information to quickly connect the printer to the network. • “Set An IP Address” (page 2-6) provides the detailed steps for connecting the printer to a TCP/IP network. • “Setting a SUBNET MASK at the Control Panel” (page 2-15) provides the detailed steps for setting a security mask on a TCP/IP network.
Quick Steps For Connection & Setup Quick Steps For Connection & Setup Quick Steps for printer connection and setup, for use by the experienced System Administrator, are provided within this section. Quick Steps common to virtually all platforms include: 1. Install cabling to link the Network Interface to your network. 2. Print a Configuration Sheet to determine the printer’s current Network settings. See the section “Print the Configuration Sheet” (page 2-21). 3.
Set An IP Address Set An IP Address Your DocuPrint printer can be set up on a variety of TCP/ IP networks. There are several ways in which your printer can be assigned a TCP/IP address depending on your network. • Static Addressing TCP/IP address is assigned manually by the System Administrator. • Dynamic Addressing RARP/BOOTP TCP/IP address is assigned automatically by the Server. • Dynamic Addressing DHCP (Dynamic Host Resolution Protocol) TCP/IP address is assigned automatically by the Server.
Set An IP Address Static Addressing The printer is assigned a TCP/IP address by a network administrator. The address can be set at the control panel or by using ARP and telnet commands. If you use the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, you cannot use the control panel to set a Static IP Address. Use the ARP and telnet procedures that are described in the sections for Windows or Unix Operating Systems.
Set An IP Address 6 Press Value Up or Value Down. You will see: IP Address = xxx.xxx.xxx.xxx 7 Press Value Up or Value Down to change the value of the character above the cursor. The value is incremented or decremented by 1 each time the key is pressed. Holding down Value Up or Value Down causes continuous scrolling through the values.
Set An IP Address Setting from Windows Operating Systems Perform these steps to enter the IP Address using ARP and telnet from a Windows OS. Some DocuPrint network printers do not support telnet. For these printers, enter the IP address from the Control Panel as described in the previous section. Telnet only works if the device is on the same subnet as the host (i.e. computer or workstation). 1 Open an MS-DOS session 2 2 Ping a known IP address on the network by typing ping x.x.x.x, where x.x.x.
Set An IP Address 5 Type Telnet x.x.x.x[Enter]. Make sure that telnet is enabled on the External Ethernet Adapter by examining the position of the DIP switches which are located on the rear panel. D1 should be in the up position and D2 should be in the down position. If you change the position of the switches, make sure you cycle the power off and on before proceeding. 6 When the telnet window appears, type ! [Enter] (exclamation point) and then yes [Enter] to enter monitor mode.
Set An IP Address Setting from Unix Operating Systems Perform these steps to enter the IP Address using ARP and telnet from a Unix OS. Some DocuPrint network printers do not support telnet. For these printers, enter the IP address from the Control Panel as described in the previous section. Telnet only works if the device is on the same subnet as the host (i.e. computer or workstation). 1 Use a text editor to open the /etc/hosts file. 2 Add the following line: x.x.x.x name, where x.x.x.
Set An IP Address 5 Open a telnet session by typing telnet name[Enter]. Make sure that telnet is enabled on the CentreDirect External Print Server (External Ethernet Adapter) by examining the position of the DIP switches which are located on the rear panel. D1 should be in the up position and D2 should be in the down position. If you change the position of the switches, make sure you cycle the power off and on before proceeding.
Set An IP Address Dynamic Addressing (RARP/BOOTP) The TCP/IP address is assigned automatically by the Server. Follow the steps below: 1 Power on your DocuPrint network printer and allow time for an IP address to be assigned by the RARP/BOOTP server (this time may vary depending on network traffic). If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, make sure the Adapter is powered on in addition to the printer.
Dynamic Addressing (DHCP) The TCP/IP address is assigned automatically by the Server. 1 Power on your DocuPrint network printer and allow time for an IP address to be assigned by the DHCP server (this time may vary depending on network traffic). If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, make sure the Adapter is powered on in addition to the printer.
Setting a SUBNET MASK at the Control Panel Setting a SUBNET MASK at the Control Panel If your printer is connected to a WAN (Wide Area Network) you may restrict user access by setting a Subnet Mask. If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, you cannot use the control panel to set a subnet mask. Use the telnet procedure that is described in the section for Windows and Unix Operating Systems.
Setting a SUBNET MASK at the Control Panel 6 When you have completed setting the IP address, press Enter. You will see: Ethernet Menu Subnet Mask 7 Press On Line. You will see: Ready Setting from Windows or Unix Operating Systems Perform these steps to enter the Subnet Mask using telnet from a Windows or Unix OS. Some DocuPrint network printers do not support telnet. For these printers, enter the Subnet Mask from the Control Panel as described in the previous section.
Setting up APPSOCKET Setting up APPSOCKET To enable or disable the AppSocket protocol, perform the following steps: If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, you cannot use the control panel to enable AppSocket. Use the telnet procedure that is described in the section for Windows and Unix Operating Systems.
Setting up APPSOCKET Setting from Windows or Unix Operating Systems Perform these steps to enable or disable AppSocket using telnet from a Windows or Unix OS. Some DocuPrint network printers do not support telnet. For these printers, change the AppSocket setting from the Control Panel as described in the previous section. Telnet only works if the device is on the same subnet as the host (i.e. computer or workstation). 1 Open a telnet session. Windows: Open a MS-DOS window, type telnet x.x.x.
Setting DEFAULT GATEWAY at the Control Panel Setting DEFAULT GATEWAY at the Control Panel If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, you cannot use the control panel to set a default gateway. Use the telnet procedure that is described in the section for Windows and Unix Operating Systems.
Setting DEFAULT GATEWAY at the Control Panel Setting from Windows or Unix Operating Systems Perform these steps to enter the Default Gateway using telnet from a Windows or Unix OS. Some DocuPrint network printers do not support telnet. For these printers, enter the Default Gateway from the Control Panel as described in the previous section. Telnet only works if the device is on the same subnet as the host (i.e. computer or workstation). 1 Open a telnet session.
Print the Configuration Sheet Print the Configuration Sheet It is important to print a Configuration Sheet from the printer to determine the current network settings of your DocuPrint printer. The default settings will enable all ports, which will be suitable for most applications.
Print the Configuration Sheet To Print the Configuration Sheet from the Xerox CentreDirect External Print Server (External Ethernet Adapter) 1 Set the DIP switches that are located on the rear of the CentreDirect External Print Server (External Ethernet Adapter) to D1 in the up position and D2 in the down position. 2 Unplug the power cord from the Adapter. 3 Wait 5 seconds and plug the power cord into the Adapter.
Resetting the Printer Resetting the Printer If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, you cannot use the control panel to reset the printer. To Reset your printer from the Control Panel: 1 Press Menu Up or Menu Down until you see: Menus Job Menu 2 Press Item Up or Item Down until you see: Job Menu Restart Printer 3 Press Value Up or Value Down until you see: Restart Printer= Yes 4 Press Enter.
Resetting the Printer To Reset your CentreDirect External Print Server (External Ethernet Adapter) to factory defaults 1 Set the DIP switches that are located on the rear of the CentreDirect External Print Server (External Ethernet Adapter) to D1 in the down position and D2 in the down position. 2 Unplug the power cord from the CentreDirect. 3 Wait 5 seconds and plug the power cord into the CentreDirect. 4 Wait 30 seconds for the Centre|Direct to start up (reboot).
Resetting the Printer DIP Switch settings for your CentreDirect External Print Server (External Ethernet Adapter) Switch Positions: Operation Mode D1 D2 Up Up • Services print jobs. • Allows CentreWare DP administration. • Configuration Page not printed at start up. • Telnet and NBMON sessions not allowed. Up Down • Services print jobs. • Allows CentreWare DP administration. • Configuration Page is printed at start up. • Telnet and NBMON sessions are allowed. • Reserved.
Where do I go from here? Where do I go from here? The information provided in this chapter enabled you to connect your printer to your network. Retain the Configuration Sheet you printed as a reference to the network configuration of your printer. Proceed next to the chapter within this TIG that covers your workstation Operating System and follow the setup instructions provided.
Novell NetWare Setup 3 r e tpahC Introduction ..................................................................... 3-2 Objective ....................................................................... 3-2 Requirements ................................................................. 3-2 NetWare 3.1X Print Server Setup NetWare 4.X/5.0 (NDS) Print Server Setup ..................................................................... 3-3 Setup with CentreWare DP .............................................
Introduction Introduction The purpose of this chapter is to direct you to the best information on Print Server Installation and Initial Testing. Also Troubleshooting (if required) is provide for the setup of your DocuPrint printer operating under the various Novell NetWare versions. This task would ordinarily be performed by an experienced System Administrator.
NetWare 3.1X Print Server Setup NetWare 4.X/5.0 (NDS) Print Server Setup NetWare 3.1X Print Server Setup NetWare 4.X/5.0 (NDS) Print Server Setup The DocuPrint printer defaults will, in most cases, enable connection to Novell NetWare without adjustment. Review the Configuration Sheet and VERIFY the following settings: • Netware is enabled. • Frame Type matches the frame type of the desired fileserver. • PDL is set to your desired PDL (PostScript or PCL) or to Auto.
NetWare 3.1X Print Server Setup NetWare 4.X/5.0 (NDS) Print Server Setup Netware (NDPS/ NEPS) Novell Distributed Print Services™ In order to access Xerox printers in this environment you will need the Xerox Gateway software installed on your system. The latest version of the Xerox Gateway Software is available on the Xerox Web site, www.xerox.com Instruction are available on the web site on how to install your printer for use with NDPS. They are contained in the CentreWare for NDPS User Guide.
NetWare Troubleshooting NetWare Troubleshooting Troubleshooting for the Windows-based PC consists of both hardware and software procedures. The steps in each of these procedures should eliminate cabling, communication, and connection problems associated with direct-connected ports. Complete one of these procedures (based on the type of port being used), then run a test print from your software application. If the job prints, no further system troubleshooting will be necessary.
NetWare Troubleshooting NetWare Troubleshooting Quick Check 1 Verify that the printer is plugged in, turned on, and connected to an active network. If you use the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, ensure that it is plugged in and connected to the printer’s parallel port. 2 Verify that the printer is receiving network traffic by monitoring the LEDs on the back of the printer or on the External Ethernet Adapter.
NetWare Troubleshooting Novell NetWare Troubleshooting Step-by-Step The steps in this procedure should eliminate cabling, communication, and connection problems associated with network connected printers. The steps are divided into two groups: • Hardware Step-by-Step • Software Step-by-Step Software Step-by-Step assumes that you are connected to a Novell NetWare network with a Windows OS loaded on the client workstation.
NetWare Troubleshooting 5 Review the Connectivity Settings and check for these things: • NetWare is enabled. • Frame Type matches the frame type of the desired fileserver. To determine your NetWare IPX frame type, type config at the Novell console screen. On large networks, using multiple IPX frame types, it is CRITICAL that the frame type be set correctly. • PDL is set to your desired PDL (PostScript or PCL 5e) or to Auto. • Primary Server (for NetWare 3.
NetWare Troubleshooting Novell NetWare Software Step-by-Step 1 Verify that CentreWare DP and a DocuPrint printer driver have been loaded on the workstation. • In Windows 95/98, WindowsNT 4.0 or Windows 2000, double click on My Computer (you may have changed this name). Open the Printers folder to verify that there is an entry for the type of printer you installed. 2 Launch the CentreWare DP software. • In Windows 95/98, WindowsNT 4.
NetWare Troubleshooting 4 With the printer still selected, select the Printer drop-down menu and highlight the Advanced Setup entry. 5 Under this menu will be a sub-menu for NetWare. Select this option. 6 When the Advanced Setup dialog appears, verify the information contained on this screen against the information contained on the Configuration Sheet. Check for BOTH of these items: • Primary Server has the server name listed on the Configuration Sheet.
NetWare Troubleshooting 14 Select the Network Card Tab. A new dialog box is brought to the front and displays information about frame type and connectors. 15 Be certain the printer is enabled and the connector and frame type are correct. The Xerox CentreDirect External Print Server (External Ethernet Adapter) has only an RJ45 connector.
NetWare Troubleshooting 3-12 ❖ DocuPrint Technical Information Guide
Windows / Peer-to-Peer Network Setup 4 r e tpahC Overview .......................................................................... 4-3 Objective ....................................................................... 4-3 Requirements ................................................................. 4-3 Windows 95/98 Peer-to-Peer Network (NetBEUI) ............. 4-4 For DocuPrint Networked Printers ...................................
Windows / Peer-to-Peer Network Setup Quick Check For CentreDirect External Print Server (External Ethernet Adapter) (NetBEUI) ......................................... 4-22 Windows 95/98 Troubleshooting for DocuPrint Network Printers 4-23 Windows 95/98 For CentreDirect External Print Server (External Ethernet Adapter) (NetBEUI) ................................... 4-25 Windows NT 4.0 Troubleshooting (TCP/IP) ................... 4-26 Windows NT 4.0 Troubleshooting (DLC/LLC) ................
Overview Overview The purpose of this chapter is to provide detailed information on Software Installation, Initial Testing, and Troubleshooting (if required) for the setup of your DocuPrint printer operating under the various Windows versions. This task would ordinarily be performed by an experienced System Administrator. Objective The objective of this chapter is to provide the required information to enable you to connect and set up your DocuPrint printer on your network as quickly as possible.
Windows 95/98 Peer-to-Peer Network (NetBEUI) Windows 95/98 Peer-to-Peer Network (NetBEUI) For DocuPrint Networked Printers Quick Install Steps 1 Load your DocuPrint CD-ROM. 2 Run the CD Navigator on your DocuPrint CD-ROM (run setup32.exe). Select your language. Select “Install Printer Drivers.” Follow the instructions on the screen. 3 Return to the CD Navigator on your DocuPrint CD-ROM. Select “Additional Software Utilities.” Select “Install Win95/98 Peer to Peer Tool.
Windows 95/98 Peer-to-Peer Network (NetBEUI) 7 A new screen will appear requesting a spool directory. Change the directory with the Browse button or click Next>. 8 A new screen will appear requesting a new folder's name. You may type a new folder name or select an existing folder from the list, then Click Next>. 9 An information screen will appear and display the spool directory and print queue name for the queue you just installed.
Windows 95/98 Peer-to-Peer Network (NetBEUI) 16 A new screen entitled Adding a New Queue will appear. Enter the desired printer port name and click Next>. 17 An information screen will appear. Note the port name displayed. It should contain the logical drive name and path of the location your spool directory. 18 You will be returned to the configuration screen Select the Exit radio button to reboot your computer. Click Finish. 19 The print queue will be created.
Windows 95/98 Peer-to-Peer Network (NetBEUI) For CentreDirect External Print Server (External Ethernet Adapter) You must have NetBEUI protocol loaded on your Windows 95/ 98 workstation (see your Windows documentation for help in loading this protocol). Quick Install Steps In order to find your CentreDirect External Print Server (External Ethernet Adapter), it must have a NetBEUI group name that matches a valid group in your network.
Windows 95/98 Peer-to-Peer Network (NetBEUI) To change the group name in a NetBEUI-only network: 1 Load the Printer Management Software CD-ROM. 2 Copy showprn.exe and nbmon.exe to your Windows directory from the Printer Management Software CD. The path is: :\INSTAL\UTILITY\NETBIOS 3 Open a DOS shell and type showprn.exe. A list of CentreDirect External Print Servers on your local network segment should appear.
Windows 95/98 Peer-to-Peer Network (NetBEUI) 7 Type yes to confirm the monitor session. 8 Type n to select network settings from the option list. 9 Type m tot select Microsoft Networking settings from the network setting option list. 10 Type y to modify the current settings. 11 Type y to modify the group name. Enter the new group name so that it matches the group name of your workstation.
Windows 95/98 Peer-to-Peer Network (NetBEUI) Windows 95/98 Users To connect to the CentreDirect External Print Server (External Ethernet Adapter): 4-10 ❖ 1 Open the Network Neighborhood. Find the computer named “XRXaaaaaa”. 2 Open the CentreDirect External Print Server (External Ethernet Adapter) icon by double-clicking. 3 Double-click on the printer icon inside the CentreDirect External Print Server (External Ethernet Adapter). 4 Follow the Add Printer Wizard to install the correct print driver.
Windows 95/98 Peer-to-peer Network (Peer-ro-Peer IPP) Windows 95/98 Peer-to-peer Network (Peer-ro-Peer IPP) Requirements • A printer with appropriate cabling connected to your network. • A workstation with Windows 95/98 software and the Microsoft IPP Client for Windows 95/98 installed. The Microsoft IPP Client can ve downloaded from the Microsoft Corporatio web site. • A working knowledge of Windows 95/98 Step-by-Step Setup (Peer-to-Peer) 1 Print a Configuration Sheet.
Windows NT 4.0 Network Windows NT 4.0 Network Introduction Your printer can be installed on a Windows NT network using one of three methods: • TCP/IP protocol • DLC/LLC protocol • AppleTalk protocol The Preliminary Steps given below must be accomplished for all printers regardless of the protocol that is being used. Then, the Quick Install Steps will detail the installation based on the protocol used on your network.
Windows NT 4.0 Network Quick Install Steps (TCP/IP Protocol) 1 At the Desktop, right mouse click the Network Neighborhood icon and select Properties. 2 Click on the Protocols TAB and verify that the TCP/IP protocol has been loaded. 3 Select the Services TAB and verify that “Microsoft TCP/IP Printing” is loaded. 4 If this software is not present, install it using the documentation provided by Microsoft. Then return to this document. 5 Open the Control Panel and double-click the Printers icon.
Windows NT 4.0 Network 4-14 ❖ 10 From the list that appears select LPR Port. 11 Click New Port. 12 This will open up the Add LPR compatible printer window. Type in the IP address of your printer and a printer name of up to 31 characters (no spaces) and select OK. 13 The Wizard will return you to the previous dialog. Verify the new IP address you entered is in the list and correct. The check box to the left of the address must be checked if it is not, check it then select Next>.
Windows NT 4.0 Network 19 If the printer will not be shared, click Next>. To share the printer, enter a Share Name, check the share checkbox, then click Next>. 20 At the next dialog it is recommended that you print a test page. Click Finish. 21 Wait for the Test Print to print. A new dialog will ask for confirmation of the test print, click Yes. 22 Send a print job to the printer. 23 Check the print job for print quality.
Windows NT 4.0 Network Quick Install Steps (DLC/LLC Protocol) 4-16 ❖ 1 At the Desktop, right mouse click the Network Neighborhood icon and select Properties. 2 Click on the Protocols TAB and verify that the DLC/LLC protocol has been loaded. 3 If this software is not present, install it using the documentation provided by Microsoft. Then return to this document. 4 Open the Control Panel and double-click Printers icon. 5 Double-click Add Printer. 6 The Add printer Wizard starts.
Windows NT 4.0 Network 14 Insert the DocuPrint CD-ROM and click Have Disk. 15 Click the Browse button and select the directory containing the Windows NT drivers. The path is \instal\winnt40 16 Select the *.INF file then click Open. 17 The Wizard will return you to the previous dialog. Verify the path and filename are correct and click OK. 18 At the next dialog, enter a name for the printer and select whether you want that printer to be the default then click Next>.
Windows NT 4.0 Network Quick Install Steps (AppleTalk Protocol) 4-18 ❖ 1 At the Desktop, right mouse click the Network Neighborhood icon and select Properties. 2 Click on the Protocols TAB and verify that the AppleTalk protocol has been loaded. 3 If this software is not present, install it using the documentation provided by Microsoft. Then return to this document. 4 Open the Control Panel and double-click Printers icon. 5 Double-click Add Printer. 6 The Add printer Wizard starts.
Windows NT 4.0 Network 14 Click the Browse button and select the directory containing the Windows NT drivers (:\instal\winnt40) then click Open. 15 Select the *.INF file then click OK. 16 The Wizard will return you to the previous dialog. Verify the path and file name are correct and click OK. 17 At the next dialog, enter a name for the printer and select whether you want that printer to be the default then click Next>. 18 If the printer will not be shared, click Next>.
Windows Troubleshooting Windows Troubleshooting Troubleshooting for the Windows-based PC is comprised of a set of procedures for each Windows version. The steps in these procedures should eliminate cabling, communication, and connection problems. Complete one set of procedures (based on your version of Windows), then run a test print from your software application. If the job prints, no further system troubleshooting will be necessary.
Windows Troubleshooting 5 Review the Configuration Sheet and check for these things: • NetWare is enabled. • Frame Type matches the frame type of the desired fileserver. To determine your NetWare IPX frame type, type config at the Novell console screen. On large networks using multiple IPX frame types, it is CRITICAL that the frame type be set correctly. 6 Verify that the Primary Server is set. (Primary Server should have been set during initial queue setup and installed using CentreWare DP.
Quick Check For CentreDirect External Print Server (External Ethernet Adapter) (NetBEUI) 4-22 1 Make sure that the NetBEUI workgroup name set on the CentreDirect External Print Server is a valid workgroup on your network. The CentreDirect will not appear on the network if the workgroup name does not match a valid workgroup. Print a Configuration Sheet to verify that the workgroup name is correctly set.
Windows Troubleshooting Windows 95/98 Troubleshooting for DocuPrint Network Printers This troubleshooting section assumes: • You have verified the operation of the printer using the procedures found in Chapter 2: Connecting to Your Network. • You have loaded a DocuPrint PCL or PostScript print driver. • You have printed and retained a current copy of the Configuration Sheet. 1 Verify this item in the Ethernet Menu area of the Configuration Sheet: • NetBEUI Enable is set to On.
Windows Troubleshooting 4-24 ❖ 7 If any of the above protocols or services were not installed, install any components necessary and restart the system. 8 Once rebooted, select the Start button and Settings, then select the Printers folder. The printers window will appear. 9 Verify that you have selected the correct driver for your printer. 10 Right mouse click on the printer icon and select Properties. 11 Select the Details tab.
Windows Troubleshooting Windows 95/98 For CentreDirect External Print Server (External Ethernet Adapter) (NetBEUI) In some network environments, it may be necessary to set NetBEUI as the default protocol. 1 Right click on the Network Neighborhood icon on the desktop. 2 Select Properties from the context menu. 3 Select NetBEUI from the list of installed components. 4 Select the Properties button. 5 Select the Advanced tab in the NetBEUI properties dialog.
Windows Troubleshooting Windows NT 4.0 Troubleshooting (TCP/IP) This troubleshooting section assumes: • You have verified the operation of the printer using the procedures found in Chapter 2: Connecting to Your Network. • You have loaded a DocuPrint PCL or PostScript print driver. • You have printed and retained a current copy of the Configuration Sheet.
Windows Troubleshooting 6 If you have elected to run CentreWare DP you must also have loaded Novell NetWare Client 32 and an NWLink IPX/SPX Compatible transport protocol component. You may also discover printers that have been assigned a TCP/ IP address. 7 As required, click Add and install any components not listed and restart the system. 8 Once rebooted, select the Start button and Settings, then select the Printers folder. The printers window will appear.
Windows Troubleshooting Windows NT 4.0 Troubleshooting (DLC/LLC) This troubleshooting section assumes: • You have verified the operation of the printer using the procedures found in Chapter 2: Connecting to Your Network. • You have loaded a DocuPrint PCL or PostScript print driver. • You have printed and retained a current copy of the Configuration Sheet. 1 Verify this item in the upper left corner of the Configuration Sheet: • Hardware Address: (Note this address for later use).
Windows Troubleshooting 11 Verify that the port name in the Print to the following port list matches the name given when the printer was installed. If necessary reselect the correct name. 12 Start an application and send a print job to the printer. If printer still does not print contact Xerox Customer Support.
Windows Troubleshooting Windows NT 4.0 Troubleshooting (AppleTalk) This troubleshooting section assumes: • You have verified the operation of the printer using the procedures found in Chapter 2: Connecting to Your Network. • You have loaded a DocuPrint PCL or PostScript print driver. • You have printed and retained a current copy of the Configuration Sheet. 1 Verify this item in the upper left corner of the Configuration Sheet: • EtherTalk Name is correct.
Windows Troubleshooting 9 Verify that you have selected the correct driver for your printer. 10 Right mouse click on the printer icon and select Properties. 11 Select the Ports tab. 12 Verify the AppleTalk name in the Print to the following port list. If necessary reselect the correct name. 13 Start an application and send a print job to the printer. If printer still does not print contact your Customer Support.
Windows Troubleshooting 4-32 ❖ DocuPrint Technical Information Guide
Macintosh Network Setup 5 r e tpahC Introduction ..................................................................... 5-2 Objective ....................................................................... 5-2 Requirements ................................................................. 5-2 Quick Step Overview ......................................................... 5-3 Macintosh Driver Installation ........................................... 5-4 Requirements .............................................
Introduction Introduction The purpose of this chapter is to provide detailed information on Software Installation, Configuration, Initial Testing, and Troubleshooting of the DocuPrint printer for use on your network. This task would ordinarily be performed by an experienced System Administrator.
Quick Step Overview Quick Step Overview 1 Configure the DocuPrint printer for use on an EtherTalk network from the Control Panel (if necessary). See page 5-5 for step-by-step instructions. 2 Install the DocuPrint Macintosh Driver per the instructions provided in the section “Macintosh Driver Installation” (page 5-4). 3 Select DocuPrint printer and zone (if used) in the Chooser. 4 Print a one-page job from your software application.
Macintosh Driver Installation Macintosh Driver Installation Requirements • A working knowledge of your Macintosh 7.0+ or higher operating system. • The DocuPrint CD. Driver Installation for Macintosh System 7.0+ 1 Insert the CD in your CD-ROM drive. 2 Double click on the disk icon. 3 Double click on Instal folder. 4 Double click on Driver folder. 5 Double click on the DocuPrint Installer icon. 6 Follow the Installation Instructions when prompted.
Macintosh Driver Installation Step-by-Step Setup (AppleTalk) Configuring EtherTalk at the Control Panel To enable the EtherTalk protocol at the printer’s Control Panel, follow these steps: 1 Press Menu Up or Menu Down until you see: Menus Ethernet Menu 2 Press Item Up or Item Down until you see: Ethernet Menu ETalk Enable 3 Press Value Up or Value Down. You will see: ETalk Enable On 4 = Press Enter. You will see: Ethernet Menu ETalk Enable 5 Press On Line.
Macintosh Driver Installation Selecting the Printer from the Chooser Before continuing, make sure that the software included with your customer documentation set has been loaded into each Macintosh computer that will be sending jobs to the DocuPrint printer. Before you send a print job to the DocuPrint printer, make sure that it is selected as the current printer in the Chooser. 1 At the printer, print a configuration sheet and note the printer address.
Macintosh Driver Installation FOR FIRST TIME INSTALLATIONS 9 Highlight the PPD for your DocuPrint printer. Click Select. 10 Configure your driver with the options installed on your printer. 11 Go to Step 16. FOR RECONFIGURATION OF EXISTING PRINTERS 12 Click on Select PPD. The window displays a list of PostScript printer description files. 13 Highlight the PPD file for the desired printer. 14 Click Select. 15 Select Configure and set your driver with the options installed on your printer.
Macintosh Troubleshooting Macintosh Troubleshooting The steps in this procedure should eliminate cabling, communication, and connection problems. Complete these steps, then run a test print from your software application. If the job prints, no further system troubleshooting will be necessary. For problems with the appearance of your document once it has printed, consult of the DocuPrint System Administrator Guide. Requirements • A workstation with the appropriate DocuPrint print driver installed.
Macintosh Troubleshooting Macintosh Troubleshooting Step-by-Step 1 Verify that the printer is plugged in, turned on, and connected to an active network. 2 Verify cable connection to the printer from the EtherTalk network. (BNC connections should have the locking pins of the plug snapped into the slots of the jack. RJ45 connections should be fully inserted and the locking clip engaged.) 3 Verify that the printer is receiving network traffic by monitoring the LEDs on the back of the printer.
5-10 ❖ DocuPrint Technical Information Guide
UNIX Network Setup 6 r e tpahC Introduction .....................................................................
Introduction Introduction For information about the connection and configuration of your printer in UNIX environments, refer to the following documentation also included on your Printer Management Software CD in the \doc\unix\ folder.
OS/2 Network Setup 7 r e tpahC Overview .......................................................................... 7-2 Objective ....................................................................... 7-2 Requirements ................................................................. 7-2 Compatibility ................................................................... 7-3 Quick Step (OS/2 Warp Server V 4.0) ............................... 7-4 Quick Install Setup ............................................
Overview Overview The purpose of this chapter is to outline the connection and configuration of your DocuPrint printer for use on your network. This task would ordinarily be performed by an experienced System Administrator.
Compatibility Compatibility The DocuPrint printer has been tested in the following environments. Network Operating Systems • Warp Server V 4.0 (with TCP/IP installed) • Lan Server V 4.0 with TCP/IP for OS/2 V 2.1 • OS/2 Warp V 4.0 (Peer to Peer) (with TCP/IP installed) • OS/2 Warp Connect V 3.0 (Peer to Peer) (with TCP/IP installed) Required OS/2 FIXPACKS • Warp Server: APAR 11017 - or MPTS Fixpack WR08415 (converged) and “LATEST” TCP/IP V 4.
Quick Step (OS/2 Warp Server V 4.0) Quick Step (OS/2 Warp Server V 4.0) To install and use your DocuPrint printer in an IBM Warp Server environment, you will need to perform several administrative tasks in order to install the printer and configure your server. Quick Install Setup 7-4 1 NETWORK CABLE CONNECTION - Attach RJ45/DB15/ BNC. 2 CONFIGURATION SHEET - Print the Configuration Sheet from the Control Panel. 3 CREATE OS/2 PRINTER OBJECT - Install/create printer driver& printer and share.
Quick Step (OS/2 Warp Server V 4.0) Troubleshooting 1 Check cables/drops. Are the LEDs active? 2 Print Settings. Check Enabled=ON, IPADDRESS=dhcp/ bootp/static (make sure the IP Address resolution is set properly. Use DHCP if your network uses a DHCP server to assign IP addresses. Use RARP/BOOTP if your network uses BOOTP to assign IP addresses, and use STATIC if you wish to assign a specific IP address). You may set a Static IP Address form the control panel if your printer has one.
Quick Step (OS/2 Warp Server V 4.0) Step-by-Step Setup for IBM TCP/IP for OS/2 TCP/IP Protocol Configuration 1 Acquire two IP addresses for use on your server and your DocuPrint printer. 2 Install TCP/IP for OS/2. Remember to open LAN Adapter and Protocol Support (LAPS/MPTS, etc.) and configure the TCP/IP protocol for your network adapter. (See your OS/2 documentation for configuring network adapters for the TCP/IP protocol.) 3 Open (double-click) TCP/IP Configuration Object.
OS/2 Software Installation OS/2 Software Installation Installing the DocuPrint OS/2 Print Driver 1 From your OS/2 desktop, use your mouse to double-click on Templates. 2 Scroll, if necessary, until you see the Printer Template. 3 Place the cursor over the Printer Template. Press and hold mouse button 2 to drag the Printer icon onto the desktop. 4 When the Create a Printer screen appears, enter the desired printer name in the text box at the upper left corner of the screen.
OS/2 Troubleshooting OS/2 Troubleshooting This section contains OS/2 quick check and step-by-step troubleshooting procedures. Requirements • A workstation/server with the appropriate DocuPrint print driver installed. • A working knowledge of the operating system being used on your workstation. • Proper cabling in use to connect the printer to the network.
OS/2 Troubleshooting TCP/IP for OS/2 versions 2.0, 3.0, 3.1, 4.0 OS/2 Troubleshooting Step-by-Step 8 Have you applied appropriate fixpacks, APARs (see Compatibility for required fixpacks)? If not, the proper fixpack must be applied. 1 Make sure the OS/2 Spooler Print Priority is at the maximum value of 189 (lowering this value frees up memory resources but can have adverse affects on printing graphics). Try adjusting the value to “tune” your server/workstation performance.
OS/2 Troubleshooting 3 At the OS/2 Command Prompt, issue the command: ping xxx.xxx.xxx.xxx where, xxx.xxx.xxx.xxx is your gateway/router IP address (i.e. 100.101.22.5). If you receive a correct ping reply, go to step 4; otherwise, check to see that TCP/IP for OS/2 configuration is correct. (See IBM Documentation for configuring TCP/IP for OS/2 and TCP/IP LAPS/MPTS/APS configuration.
CentreWare DP and CentreWare MC 8 r e tpahC Introduction .....................................................................
Introduction Introduction Xerox CentreWare DP provides an easy way for you to configure and check the status of network connected printers in IPX and TCP/IP environments. A CentreWare DP User Guide is provided in several languages on your Printer Management Software CD. Refer to this guide for information about configuring and montoring your printer using this utility. Xerox CentreWare MC provides group management of Xerox and competitive network printers that have a built-in web server.
Internet Printer Services 9 r e tpahC Overview .......................................................................... 9-2 Requirements ................................................................. 9-2 Configure Your Web Browser ............................................ 9-3 Additional information on Internet Services .....................
Overview Overview Your DocuPrint printer includes an integrated Web Server. This means you can now check up on your printer status using your favorite Web Browser software. This section will show you how to set up this feature. In addition to monitoring your printer this tool can be used to change the configuration of your printer, submit print jobs, and, once configured, use the printer’s settings to set up additional printers.
Configure Your Web Browser Configure Your Web Browser This procedure will configure your web browser software to connect to your printer on the network. 1 Consult the section Chapter 2: Connecting to Your Network, “Set An IP Address” (page 2-6) and assign your printer a TCP/IP address. 2 Perform the steps in the section “Print the Configuration Sheet” (page 2-21) and retain the page for the steps below. 3 Launch your web browser software.
Additional information on Internet Services Additional information on Internet Services The most common uses of Internet Services are sending print jobs, and monitoring consumables (toners, developers, paper). Detailed information on to use this feature can be found in the CentreWare Internet Services User Guide included on the Printer Management Software CD.
Telnet and NBMON command mode options A x i dneppA Introduction ..................................................................... A-2 Monitor Menu: ................................................................. A-3 Configure Console: ......................................................... A-4 Display summary configuration parameters: ................... A-4 Display/set ethernet options: .......................................... A-5 Flash firmware load enable/disable: ............................
Introduction Introduction The menus listed in this section may be accessed via a telnet session or by using NBMON. They allow the parameters on the CentreDirect External Print Server to be set without using CentreWare DP.
Monitor Menu: Monitor Menu: --- Available commands --C Configure console (for status monitoring) D Display summary configuration parameters E Display/set ethernet options F Flash firmware load enable/disable I Display/set IP Address L Limit monitor Network access by password N Network Protocols menu P Display/set parallel port parms and status R Reset the MicroPort S Display/set serial port parms Z Reset nvram to factory defaults * Print ASCII test page + Print Postscript test page Command [?,C,D,E,F,H,I,L
Monitor Menu: Configure Console: Console status monitoring: Network Console options 1 (Off) 2 (Network) 3 (Parallel port) (don't change/continue) Console status monitoring: Display summary configuration parameters: Off Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> d Xerox CentreDirect External Print Server (External Ethernet Adapter) Firmware revision 1.56Datecode 8.25 1998 14:48 Ethernet address: 00 40 C8 04 6B 2F IP address: not set. ( 13.231.38.195 set by DHCP ).
Monitor Menu: Display/set ethernet options: Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> E (note: Aux port is now set in the sockets section of the Network protocols menu) Link test is enabled Link test 1 (disabled) 2 (enabled) (don't change/continue) Link test is now enabled Flash firmware load enable/disable: Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> F Flash load is enabled. Ver 1.56, dt 8/25/1998 14:48, (seqNum=1) Flash load currently is enabled.
Monitor Menu: Limit monitor network access by password: Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> L Network monitor password security currently Off Monitor Security 1 (Off) 2 (On/New Password) (don't change/continue) Network protocols menu: Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> N Network Protocols Menu A AppleTalk options H HP DLC options M Microsoft Windows print services options N Netware options S SNMP options T TCP/IP (sockets, lpd, rarp, bootp, tftp) options X Return to Ma
Monitor Menu: AppleTalk options: Command [A,H,M,N,S,T,X] --> A AppleTalk options: AppleTalk enabled AppleTalk Phase 2 Default zone name : dp_file_servers Parallel port: printer name: Xerox046B2F-par printer in chooser only if connected PostScript binary disabled delay before reset = 15 sec delay after reset = 45 sec Modify? , yes or no (y or n)?:n HP DLC options: Command [A,H,M,N,S,T,X] --> H HP DLC options: HP DLC enabled HPDLC active on port Parallel1 Modify? , yes or no (y or n)?:n Appendix A: Tel
Monitor Menu: Microsoft Windows print services options: Command [A,H,M,N,S,T,X] --> M Microsoft Windows options: Microsoft Windows print services enabled Workgroup / Domain: WORKGROUP Machine Name: XRX046B2F Services: PARALLEL Description: parallel-port #1 Modify? , yes or no (y or n)?:n Netware options: Command [A,H,M,N,S,T,X] --> N Netware options: Netware enabled Print Server name used in SAP packets XRX046B2F Auto-sense frame type No primary server configured Notification disabled Queue scan rat
Monitor Menu: SNMP options: Command [A,H,M,N,S,T,X] --> s SNMP Options: Current SNMP Trap Hosts: 0.0.0.0 0.0.0.0 Get Community String is public Set Community String is private Modify ?, yes or no (y or n)?:n TCP/IP options: Command [A,H,M,N,S,T,X] --> t TCP/IP menu options (E) Engine options (ipaddress, rarp, bootp etc) (S) Socket Options (L) LPD Options (X) Exit Engine options: TCP/IP engine options: IP address: not set. ( 13.231.38.195 set by DHCP ).
Monitor Menu: BOOTP enabled BOOTP request interval: 2 hours. DHCP enabled Subnet Mask: 255.255.252.0 Default Router: 13.231.36.1 Syslog Host: 0.0.0.
Monitor Menu: Display/set parallel port parms and status: Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> p Parallel port 1 status: (NOT_CONNECTED) Current Parallel port config: mode bidirection setup/strobe (us) console/test page Standard 2.7 PostScript Disabled Parallel port mode: 1 (Standard) 2 (Fifo-ACK) 3 (Fifo-BUSY) (don't change/continue) Select data-setup/strobe-width (in microsec) 1 (2.7) 2 (5.4) 3 (8.1) 4 (10.
Monitor Menu: Reset nvram to factory defaults: Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> z Also reset IP address?, yes or no (y or n)?:y nvram reset to factory defaults Print ASCII test page: Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> * Select port 1 ( Change Parallel) (don't change/continue) Print Postscript test page: Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> + Select port 1 (Parallel) (don't change/continue) A-12 ❖ DocuPrint Technical Information Guide
