All in One Printer User Manual

Advanced Features and Troubleshooting Manual 83
Troubleshooting
Problem: The requested font for the job does not print
Actions:
■ Print a PCL Font List or PostScript Font List (if the job is PostScript). See page 33.
■ If fonts print on the Font List, your print job may need correcting.
■ If fonts do not print on the Font List, reload the fonts and print another PCL or
PostScript Font List.
Problem: PostScript commands are printed instead of the
PostScript job
Actions:
■ Make certain that the software application you are using to create your job is
configured properly. Refer to your software documentation.
■ The job sent to the printer might have included an incorrect header, and therefore, not
have indicated that a PostScript job was being sent. Check your software to make sure
the PostScript header file is being sent to the printer.
■ Set the Print PS Errors menu item in the System Menu to On and resend the job.
■ If an error page prints, there is a problem in the PostScript coding. Correct the
coding problem and resend the job. Asking for features not available can cause a
configuration error.
■ If an error page does not print and the job still does not print, the job may require
additional memory.
Problem: A PostScript or PCL job fails to print.
Actions for a PostScript job:
■ Check that you are using a PostScript printer driver.
■ Set the Print PS Errors menu item in the System Menu to On and resend the job.
■ If an error page prints, there is a problem in the PostScript coding. Correct the
coding problem and resend the job. Asking for features not available can cause a
configuration error.
■ If an error page does not print and the job still does not print, the job may require
additional memory.
Actions for a PCL job:
■ Check the output for PCL errors.
■ If there is a problem in the PCL coding, correct the coding problem and resend the job.
■ If there isn’t an error message on the control panel display, resend the job.
■ If the control panel display says “out of memory,” the job may require additional
memory. Contact your dealer for ordering more printer memory.