The Xerox DocuPrint N24, N32, and N40 Network Laser Printers User Guide Version 1.
Copyright © 1998, 1999, Xerox Corporation. All Rights Reserved. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Table of Contents i Chapter 1 Getting Started ............................................................... 1-1 Introduction...................................................................... 1-2 User Documentation Road Map...................................... 1-3 Hardcopy User Documentation in the Box ........................ 1-3 Your N40 CD Which Comes in the Box............................. 1-4 How Much of This Book Must I Read?............................ 1-6 Printer Components .................
The Display ...................................................................... 3-3 Menu Options................................................................... 3-4 Chapter 4 Paper Loading and Orientation ................................... 4-1 Selecting Paper................................................................. 4-2 Storing Paper.................................................................... 4-5 Loading Paper...................................................................
Chapter 7 Troubleshooting ............................................................. 7-1 Diagnostic Message Display............................................ 7-2 Printer Operation Problems............................................. 7-3 Chapter 8 References ........................................................................ 8-1 Further References ........................................................... 8-2 Appendix A CE Declaration ..............................................................
TOC 4 ❖ DocuPrint N24, N32, and N40 User Guide
Getting Started 1 r e tpahC Introduction .................................................................... 1-2 User Documentation Road Map .................................... 1-3 Hardcopy User Documentation in the Box ...................... 1-3 Your N40 CD Which Comes in the Box ........................... 1-4 How Much of This Book Must I Read? .......................... 1-6 Printer Components ....................................................... 1-7 Installing Your Printer .........................
Introduction Introduction This guide is for use with the Xerox DocuPrint N24, N32, and N40 family of printers. Because most of the printer’s features and functionality are shared by all three, this guide uses the generic name DocuPrint N40 when referring to these printers. And it refers to all features not found on the base printer as options. It identifies two different configurations for the DocuPrint N40: • The tabletop configuration.
User Documentation Road Map User Documentation Road Map Hardcopy User Documentation in the Box There is user documentation provided to you for the N40 printer in several different places. This section will serve as an initial roadmap to that documentation. You have received the following pieces of documentation: 1. An N24, N32, and N40 Quick Installation Guide (QIG) which shows you how to get the printer up and running. 2.
User Documentation Road Map Your N40 CD Which Comes in the Box This CD contains the following pieces of information: 1. The N24, N32, and N40 User Guide (UG) 2. The N24, N32, and N40 Quick Network Install Guide (QNIG) 3. The N24, N32, and N40 System Administrator Guide (SAG) 4. The 2,000 Sheet Finisher documentation 5. A procedure to upgrade your printer software. The System Administrator Guide on this CD contains the following information should you require it: 1.
User Documentation Road Map The documents on the N40 CD are provided as PDF files with hyperlink capabilities which allow you to easily jump to and access different areas of the document. In addition, after you access the page or pages of information which you are looking for, you can then only print out the page(s) you need rather than print out the entire chapter or the manual. If you do not have a PDF reader on your system, you can also install one from this CD.
How Much of This Book Must I Read? How Much of This Book Must I Read? Use this book as a reference for: • Getting Started (Chapter 1: Getting Started) • Information about CentreWare and installing printer drivers (Chapter 2: Printer Management Software and Drivers) • Instructions on using the Control Panel (Chapter 3: Using the Control Panel) • Paper specifications, loading paper, and duplex printing (Chapter 4: Paper Loading and Orientation) • Clearing Jams(Chapter 5: Clearing Jams and Jam Recovery) • Re
Printer Components Printer Components The major components of the DocuPrint N40 are indicated in Figure 1.1 below. Figure 1.1 Base printer components Front View 1 Face-up Output Bin 2 Door A 3 50 Sheet Bypass Feeder 4 Door B 5 Face-down Output Bin 6 Power switch 7 Control Panel 8 Front cover 9 Paper Tray 1 10 Paper Tray 2 Rear View 1 Power receptacle 2 Hand grips 3 Controller Board with host/ network interface ports.
Printer Components Figure 1.2 Console configuration with options Figure 1.
Installing Your Printer Installing Your Printer There are other documents which will help you install your printer. The purpose of this section is simply to guide you to those documents (and sections of documents). The following documentation is available for installation assistance: • The DocuPrint N40 System Administrator Guide (on the N40 product CD) — Chapter 1 shows how to initially install the DocuPrint N40. — Appendix B shows how to install the DocuPrint N40 Toner Cartridge and Maintenance Kit.
Installing Your Printer • Chapter 2 of this guide provides some direction on how to install your DocuPrint N40 drivers and CentreWare software. • More detailed information about installation can also be found in your CentreWare DP Users Manual, contained on the Printer Management Software CD that comes with your DocuPrint N40.
Printing a Configuration Sheet Printing a Configuration Sheet A very convenient way of both testing basic printer operation and determining how your printer is configured is to print a Configuration Sheet. The following operator sequence from the DocuPrint N40 Control Panel will cause a Configuration Sheet to be printed: 1. Press Menu Up or Menu Down until you see: Men us Tes t M enu on the Display. 2. Press Item Up or Item Down until you see: Tes t M enu Con fig Sh eet on the Display. 3.
Printing a Configuration Sheet 1-12 ❖ DocuPrint N24, N32, and N40 User Guide
Printer Management Software and Drivers 2 r e tpahC Using CentreWare DP with the DocuPrint N40 ............ 2-2 DocuPrint N40 PCL Emulation Printer Drivers .............. 2-4 DocuPrint N40 PostScript Printer Drivers ..................... 2-5 Driver Features ............................................................... 2-6 Installing CentreWare DP and Drivers .......................... 2-8 Configuring Your Drivers ................................................
Using CentreWare DP with the DocuPrint N40 Using CentreWare DP with the DocuPrint N40 Xerox CentreWare DP is easy-to-use printer management software for Xerox printers. Through the ease of point-and-click navigation, you can install, connect, and configure the DocuPrint N40 on a network quickly and easily. CentreWare DP provides network administrators with simplified setup procedures and effortless management of networked Xerox DocuPrint N40 printers. Table 2.
Using CentreWare DP with the DocuPrint N40 CentreWare Sun OS/Solaris Services are also available to allow you to set up queues and also contain your N40 drivers for Sun OS/Solaris. All the CentreWare software and documentation is on your Printer Management Software CD.
DocuPrint N40 PCL Emulation Printer Drivers DocuPrint N40 PCL Emulation Printer Drivers The base DocuPrint N40 supports the PCL printer drivers listed in Table 2.2. To take full advantage of all the printer's features when printing PCL jobs, install the appropriate DocuPrint N32 PCL emulation printer driver(s). Table 2.2 Environment Windows DocuPrint N40 PCL Emulation printer drivers Printer Driver Windows 3.1x/ Windows 95 Windows NT 3.5.1 Windows NT 4.
DocuPrint N40 PostScript Printer Drivers DocuPrint N40 PostScript Printer Drivers The PostScript option supports the PostScript drivers listed in Table 2.3. To take full advantage of all the printer's features when printing PostScript jobs, install the appropriate DocuPrint N40 printer drivers(s). Table 2.3 Environment Windows DocuPrint N40 PostScript printer drivers Printer Driver Windows 3.1/ Windows 95 Windows NT 3.5.1 Windows NT 4.0 IBM OS/2 OS/2 Ver. 2.1 OS/2 WARP Macintosh System 6.x System 7.
Driver Features Driver Features DocuPrint N40 drivers will support the following standard features: • Input tray/Output bin selection • Duplex selection • Paper size, orientation and media • Number of copies • Collating Table 2.4 on page 2-7 lists a general overview of features supported by the DocuPrint N40 drivers. Actual driver capabilities can be determined by invoking specific drivers. Uni Drivers are universal drivers while custom devices are Xerox custom drivers.
Driver Features Table 2.4 DocuPrint N40 driver features Image Quality Cover Sheets Secure Printing Edge-to -Edge N-Up WaterMark Fit-tosize1 Windows 3.1x (Custom) Y Y Y Y N N N Windows 95 (Custom) Y Y Y Y N N N Windows NT 3.5.1 (Uni) N N N N N N N Windows NT 4.0 (Uni) Y N N N Y N N Windows 3.1x (Custom) Y Y Y Y Y Y Y Windows 95 (Custom) Y Y Y Y Y Y Y Windows NT 3.5.1 (Uni) Y N N N N N N Windows NT 4.
Installing CentreWare DP and Drivers Installing CentreWare DP and Drivers Inside the cover of the DocuPrint N40 CDs, which come with your printer, are booklets which give you instructions on how to load both your DocuPrint N40 drivers and your DocuPrint N40 CentreWare software (depending on your software environment). In addition, your System Administrator also has the capability to download drivers directly to your workstation.
Using the Control Panel 3 r e tpahC Control Panel Features ................................................... 3-2 The Display .................................................................... 3-3 Menu Options .................................................................
Control Panel Features Control Panel Features The DocuPrint N40 Control Panel serves two purposes: 1. It displays information about the status of the printer (or the job in process). 2. It provides the means for changing printer settings and printer defaults to control how the DocuPrint N40 operates. As shown in Figure 3.1, your printer’s Control Panel will either have icons and text, or icons only. Figure 3.
Control Panel Features The Display The Control Panel's display performs two functions. 1. It informs you of printer status conditions, such as when toner is low, when a paper tray is empty, when a job is in process, and so on. For example, when you turn on the printer, you see the following message on the display: Rea dy This message appears whenever the printer is online and ready to accept print jobs. The display will also show: Pro ces sin g when processing data. Wai tin g when waiting for more data.
Menu Options Menu Options Figure 3.2 on page 3-5 depicts a “Menu Map” for the DocuPrint N40. This map shows which variables are controlled by the DocuPrint N40 menus. Details of all the available settings for the variables in these menus are contained in Chapter 3 of the System Administrator Guide.
Menu Options Figure 3.2 DocuPrint N40 Menu Map Job Menu Password Menu1 Cancel Job Form Feed Enter Password Tray Menu PCL Menu PostScript Menu Font Number Pitch2 Point Size2 Form Length Symbol Set Line Terminat.
Menu Options 3-6 ❖ DocuPrint N24, N32, and N40 User Guide
Paper Loading and Orientation 4 r e tpahC Selecting Paper ............................................................... 4-2 Storing Paper .................................................................. 4-5 Loading Paper ................................................................. 4-6 Using Trays 1, 2, and 3 (if installed) ................................ 4-7 Using Trays 4 and 5 in the 2,500 Sheet Feeder ............. 4-11 Using the 50 Sheet Bypass Feeder ................................
Selecting Paper Selecting Paper This chapter will help you understand what kinds of paper you can use with the DocuPrint N40 and also how to properly position paper in the different paper input trays so as to accomplish what you want with the DocuPrint N40. Table 4.1 on page 4-4 lists the size paper, envelopes, and other print media you can use with all DocuPrint N40 input and output bins. The DocuPrint N40 supports paper weights as follows: • 17-28 lbs. (64-105 g/m2) via paper trays • 17-57 lbs.
Selecting Paper • Paper with special coating • Paper unable to withstand a temperature of 150º C (302º F) • Thermal paper • Carbon paper • Paper with paper fasteners, ribbons, tape, etc.
Selecting Paper Table 4.1 Acceptable media sizes and capacities for all DocuPrint N40 media trays Input Media Size Tray 1 Tray 2 Tray 3 A3 297x420 mm • • A4 210x297 mm • • A5 148x210 mm • Tray 4 Tray 5 • A6 105x148 mm Output 50 Sheet 100 Bypass Envelope Feeder Feeder Facedown Bin Faceup Bin 10-bin Mailbox/ Collator • • • • • • • • • • • • • • • • • • • Statement 5.5x8.5” 140x216 mm • Executive 7.25x10.5” 184x267 mm • • • • • • • Letter 8.
Storing Paper Storing Paper The DocuPrint N40’s print quality is optimized when paper and other print media are properly stored. Proper storage ensures optimum print quality and trouble-free printer options. • Store the paper on a flat surface, in a relatively low humidity environment. • Avoid storing paper in such a way as to cause wrinkling, bending, curling, etc. • Do not unwrap paper until you are ready to use it, and rewrap any paper you are not using.
Loading Paper Loading Paper The DocuPrint N40 accepts paper from the following input trays: • Trays 1 (500 sheets) and 2 (500 sheets) in the printer (see page 4-7) • Tray 3 (500 sheets), the top tray in the optional 2,500 Sheet Feeder (also see page 4-7) • Trays 4 (1,000 sheets), the lower left tray, and 5 (1,000 sheets), the lower right tray, in the optional 2,500 Sheet Feeder (see page 4-11) • The 50 Sheet Bypass Feeder in the printer (see page 4-14) • The optional 100 Envelope Feeder (see page 4-19) •
Loading Paper Using Trays 1, 2, and 3 (if installed) Trays 1 and 2 in the printer, and Tray 3 in the optional 2,500 Sheet Feeder, hold up to 500 sheets of 20 lb. (80 g/m2) paper each. Refer to the section “Selecting Paper” (page 4-2) for acceptable paper sizes and weights. 1 Pull out the tray (Tray 1 is shown above) until it stops. 2 Prepare a stack of paper, making sure the tops of the sheets are aligned. 3 Gently lift up the width guide and slide it all the way until it stops.
Loading Paper 5 Place the paper in the tray, between the guides (see Figure 4.1 on page 4-9 and Figure 4.2 on page 4-10 for orientation). 6 Adjust the side guide to the paper length. 8 Adjust the width guide to the paper width. Do not stack paper above the indicated mark. 7 Align the edges of the paper stack. Make sure the guide is locked firmly in the guide hole on the bottom of the tray, and that both the side and width guides are set correctly for the size of paper you are using.
Loading Paper 9 10 Figure 4.1 If changing paper size, you may want to insert the correct paper size label in the paper size slot on the front of the tray. Push the tray all the way back into the printer until it latches.
Loading Paper Figure 4.2 Trays 1/2/3 paper orientation (short edge feed) Top View 1 Duplex printing 2 Simplex printing Load the following paper sizes with the short edge on the left (leading into the printer): Legal Folio Ledger A3 The paper in this illustration looks like letter or A4 size paper, but it is not. The graphic is only a generic representation of the paper sizes listed above.
Loading Paper Using Trays 4 and 5 in the 2,500 Sheet Feeder 1 Pull out the tray until it stops. Trays 4 and 5 in the optional 2,500 Sheet Feeder hold up to 1,000 sheets of 20 lb. (80 g/m2) paper each (in A4, Letter and Executive size only). The following procedure uses Tray 4 as an example, but can be used for Tray 5 as well. 2 Prepare a stack of paper, making sure the tops of the sheets are aligned.
Loading Paper 3 Place paper in the tray, against the left side (refer to Figure 4.3 on page 4-13 for orientation). Slide back the stop. Do not stack paper above the indicated mark. 4-12 ❖ DocuPrint N24, N32, and N40 User Guide 4 Push the tray back in.
Loading Paper Figure 4.
Loading Paper Using the 50 Sheet Bypass Feeder 1 The DocuPrint N40’s 50 Sheet Bypass Feeder holds up to 50 sheets of 20 lb (80 g/m2) paper. Refer to the section “Selecting Paper” (page 4-2) for acceptable media sizes and weights. If necessary, pull out the extension tray to fit the length of paper to be used. 4-14 ❖ DocuPrint N24, N32, and N40 User Guide 2 Place the paper along the right side of the Bypass Feeder (refer to Figure 4.4 on page 4-16 and Figure 4.
Loading Paper 3 Push the paper guide to slightly touch the paper stack (to ensure contact with the paper sensor). 4 Push the paper as far as it can go into the printer. 5 When finished printing from the Bypass Feeder, remove any remaining paper from the tray and push back the extension tray (if necessary), as paper will be fed from the Bypass Feeder if it is selected in the tray sequence.
Loading Paper Figure 4.
Loading Paper Figure 4.
Loading Paper Figure 4.6 50 Sheet Bypass Feeder envelope orientation1 Top View 1 Envelope 2 DL Envelope 3 C5 Envelope 1 Some PostScript applications require that the envelopes be loaded with the return address corner on the right side of the stack and leading as the envelopes go into the printer. Test your application for proper orientation.
Loading Paper Using the 100 Envelope Feeder 1 The 100 Envelope Feeder is an optional paper handling device available for the DocuPrint N40. Refer to Table 4.1 on page 4-4 for acceptable envelope sizes. Prepare a stack of envelopes, making sure all flaps are closed and the envelopes are not stuck together. 2 Lift the envelope stopper and insert the stack with the flap-side up and the long edges leading into the printer.
Automatic Tray Switching Automatic Tray Switching Automatic tray switching, available for both PCL and PostScript jobs, enables you to group two or more input trays together into one logical tray, and in a specific order in which the trays will be searched to satisfy an input request. Tray switching is useful for: • Increasing paper capacity.
Automatic Tray Switching Paper Size/Type Mismatch Paper size/type mismatch occurs when the requested size is not available in the printer. This can be caused by running out of paper in a tray that is configured for the requested paper, or by requesting a paper that is not configured in the printer. The printer goes off-line under paper mismatch conditions. It automatically returns on-line and continues printing after the paper mismatch condition is resolved.
Duplex (Two-Sided) Printing Duplex (Two-Sided) Printing Once the optional Duplex Module is installed and Duplex printing is enabled in the Control Panel, you can print two-sided (duplex) jobs. Duplex printing can also be enabled from your printer driver. Use only the size paper listed in Table 4.2 for two-sided jobs. Do not use envelopes, card stock, transparencies, or label paper for duplex jobs. Table 4.2 Paper sizes that can be used with the Duplex Module Paper Size Weight A3 (297 x 420 mm) 17 lb.
Duplex (Two-Sided) Printing Print Orientation and Control Panel Settings To ensure that duplex jobs print in the proper orientation, set the Duplex option (in the System Menu) to the appropriate setting (see Figure 4.7). The Duplex settings for both PCL and PostScript are as follows: Duplex = Off Duplex = Short Edge, or Duplex = Long Edge Figure 4.7 Duplex binding orientation and Control Panel menu settings Portrait Orientation: Set Duplex to Long Edge. Portrait Orientation: Set Duplex to Short Edge.
Duplex (Two-Sided) Printing 4-24 ❖ DocuPrint N24, N32, and N40 User Guide
Clearing Jams and Jam Recovery 5 r e tpahC Paper Jams ...................................................................... 5-2 What Causes a Paper Jam? ............................................ 5-2 Clearing Paper Jams ....................................................... 5-2 Clearing Area A (No Duplex Module) .............................. 5-7 Clearing Area A (With Duplex Module) ........................... 5-9 Clearing Area B ............................................................
Paper Jams Paper Jams Your DocuPrint N40 printer has been designed to provide reliable, trouble-free operation. However, you may experience an occasional paper jam. When the printer detects a misfeed or a paper jam, the printing process is halted and a Control Panel message is displayed. After the paper jam has been cleared, the printer will resume operation to complete the print job. The pages in the print engine will be reprinted when the jam is cleared and printing resumes.
Paper Jams Table 5.1 Paper jam messages Message Description/Corrective Action Clear Area A Clear Env/Bypass A paper jam has occurred in Area A. Clear Area A Reset Tray 1 A paper jam has occurred in Area A. ACTION: Clear the Envelope Feeder or the Bypass Feeder. Then reseat Tray 1. Use one of the following procedures to clear Area A: • “Clearing Area A (No Duplex Module)” (page 5-7) • “Clearing Area A (No Duplex Module)” (page 5-7). Then reseat Tray 1.
Paper Jams Table 5.1 Paper jam messages (continued) Message Clear Area C Reset Tray 5 Description/Corrective Action A paper jam has occurred in Area C. Use the procedure“Clearing Area C” (page 5-12) to clear Area C. Then reseat Tray 5. Clear Area A,B Reset Tray 3 A paper jam has occurred in Areas A and B. Use one of the following procedures to clear Area A: • “Clearing Area A (No Duplex Module)” (page 5-7) • “Clearing Area A (With Duplex Module)” (page 5-9).
Paper Jams Table 5.1 Paper jam messages (continued) Message P ape r J am C lea r A rea A Description/Corrective Action A paper jam has occurred in Area A. Use one of the following procedures: • “Clearing Area A (No Duplex Module)” (page 5-7). • “Clearing Area A (With Duplex Module)” (page 5-9). P ape r J am C lea r A rea A,B A paper jam has occurred in Areas A and B. First use one of the following procedures to clear Area A: • “Clearing Area A (No Duplex Module)” (page 5-7).
Paper Jams Table 5.1 Paper jam messages (continued) Message Description/Corrective Action P ape r J am C lea r A rea D A paper jam has occurred in Area D (Mailbox/Collator). P ape r J am C lea r D upl x U nit A paper jam has occurred in the Duplex Module. P ap er J am C le ar E nv Fe ed er The printer cannot feed from the Envelope Feeder. P ap er J am C le ar T ray 5 A paper jam has occurred in Tray 5 (2,500 Sheet Feeder). Use the procedure “Clearing Area D” (page 5-13).
Paper Jams Clearing Area A (No Duplex Module) 1 Follow the procedure below to clear a paper jam from Area A when the Control Panel display reads C lear Are a A and the printer does not have the Duplex Module installed. Remove the Face-up Bin by lifting it up and out. 2 Open Door A. 3 Remove any jammed paper. A If the leading edge of the paper is already in the Face-down Bin, gently pull out the paper until it is completely removed.
Paper Jams B If the paper is jammed in the Fuser area, remove it carefully without touching the Fuser. If it becomes difficult to pull out the paper, locate the green knob— at the same time, press it in and turn it until the paper is adequately out and easy to pull. Never touch the Fuser area (where a label indicating high temperature is located). C If the paper jammed in Area A is below the Fuser, remove it by gently pulling it away from the printer.
Paper Jams 4 Close Door A, then reattach the Face-up Bin. If the Control Panel message indicates an Area B jam, continue to the section “Clearing Area B” (page 5-12). Clearing Area A (With Duplex Module) 1 Follow the procedure below to clear a paper jam from Area A when the Control Panel display reads C lear Are a A and there is a Duplex Module installed on the printer. Remove any paper from the Face-up Tray, then open the Duplex Module. 2 Open Door A.
Paper Jams 3 Remove any jammed paper: A If the leading edge of the paper is already in the Face-down Bin, gently pull out the paper until it is completely removed. B If the paper is jammed in the Fuser area, remove it carefully without touching the Fuser. If it becomes difficult to pull out the paper, locate the green knob— at the same time, press it in and turn it until the paper is adequately out and easy to pull. Never touch the heater area (where a label indicating high temperature is located).
Paper Jams C If the paper jammed in Area A is below the Fuser, remove it by pulling it away from the printer. 4 Close Door A, then close the Duplex Module. If the Control Panel message indicates an Area B jam, continue to the section “Clearing Area B” (page 5-12).
Paper Jams Clearing Area B Follow the procedure below to clear a paper jam from Area B of the printer when the Control Panel display reads Cl ear Are a B . 1 Open Door B and remove any jammed paper. For easier access to Door B, you can fold up the 50 Sheet Bypass Feeder (shown at left) or pull out the Envelope Feeder (if installed). 2 Close Door B by pressing it in the middle. If the Control Panel message indicates an Area C jam, continue to the section “Clearing Area C” below.
Paper Jams Clearing Area D 1 Open Door D. Follow the procedure below to clear a paper jam from Area D (Mailbox/Collator) when the Control Panel display reads Cle ar Are a D . 2 Remove any jammed paper. 3 Close Door D.
Paper Jams Clearing Tray 5 Follow the procedure below to clear a paper jam from Tray 5 of the 2,500 Sheet Feeder when the Control Panel display reads Res et Tra y 5 . 1 Open Door C and remove any jammed paper. Then close Door C. 2 Open and remove Tray 3 by lifting the tray from the front. Carefully pull out any jammed paper. Reseat the paper, then replace and close Tray 3. 3 Open Trays 4 and 5. Carefully remove any jammed paper. Reseat the paper in the trays.
Paper Jams Clearing the Duplex Module Follow the procedure below to clear a paper jam from the Duplex Module when the Control Panel display reads Cle ar Dup lx Unit . 1 Open the Duplex Module. 2 Open the inside cover of the Duplex Module. 3 Remove any jammed paper in the direction of the arrow. 4 Close the inside cover of the Duplex Module, then close the Duplex Module.
Paper Jams 5-16 ❖ DocuPrint N24, N32, and N40 User Guide
Replacing Your Toner Cartridge 6 r e tpahC Replacing the Toner Cartridge ...................................... 6-2 Standard Configuration .................................................. 6-3 Duplex Configuration ..................................................... 6-6 About the Maintenance Kit ...........................................
Replacing the Toner Cartridge Replacing the Toner Cartridge This section describes how to replace the DocuPrint N40 Toner Cartridge in both a standard configuration printer and a printer with a Duplex Module attached. • Do not expose the Toner Cartridge to direct sunlight or artificial light for more than 15 minutes. Overexposure will permanently damage the photosensitive imaging drum. • Do not open the drum shutter or touch the green imaging drum surface.
Replacing the Toner Cartridge Standard Configuration 1 Open Door A. Follow this procedure to replace the Toner Cartridge on a standard configuration printer. 2 Open the front cover (which is spring loaded; you must hold it open or else it will shut).
Replacing the Toner Cartridge 3 Remove the Toner Cartridge by lifting the amber handle and gently pulling it out. 4 Remove the new Toner Cartridge from its package and pull out the protective paper sheet from the drum shutter. 6 Hold the amber handle with one hand and gently push the Toner Cartridge all the way into the printer. Wrap the used Toner Cartridge in its original packing and return it as per directions in the packaging.
Replacing the Toner Cartridge 7 Gently pull the sealing tape straight out in the direction of the arrow. If the tape is pulled out at an angle, it may break. 8 Close the front cover and Door A. When closing Door A, follow the instruction label on the door for the correct location at which to push the door closed.
Replacing the Toner Cartridge Duplex Configuration Follow this procedure to replace the Toner Cartridge on a printer with the Duplex Module installed. 1 Open the Duplex Module by pulling on its latch. 2 Open Door A. 3 Open the front cover. 4 Remove the Toner Cartridge by lifting the amber handle and gently pulling it out. The printer’s front cover is spring loaded and will not stay open. You must hold it open or else it will shut.
Replacing the Toner Cartridge 5 Remove the new Toner Cartridge from its package and pull out the protective paper sheet from the drum shutter. 6 Hold the Toner Cartridge horizontally and gently shake it 5 to 6 times to evenly distribute the toner inside. 7 Hold the amber handle with one hand and gently push the Toner Cartridge all the way into the printer. 8 Gently pull the sealing tape straight out in the direction of the arrow. Do not touch any parts inside the printer.
Replacing the Toner Cartridge 9 Close the front cover and Door A. When closing Door A, do not use the latch on the cover. Instead, follow the instruction label on the cover for the correct location at which to push the cover closed. 6-8 ❖ DocuPrint N24, N32, and N40 User Guide 10 Close the Duplex Module.
About the Maintenance Kit About the Maintenance Kit The DocuPrint N40 also has a Maintenance Kit which is customer installable. This kit should be installed after every 300,000 impressions. You will be told by a message on the Display when to install this kit. Instructions for installing this kit are in Appendix B of the DocuPrint N40 System Administrator Guide.
About the Maintenance Kit 6-10 ❖ DocuPrint N24, N32, and N40 User Guide
Troubleshooting 7 r e tpahC Diagnostic Message Display .......................................... 7-2 Printer Operation Problems ...........................................
Diagnostic Message Display Diagnostic Message Display Chapter 6 of the DocuPrint N40 System Administrator Guide contains the entire set of messages which can appear on the DocuPrint N40 Control Panel display. Many of these messages are diagnostic messages which appear when there is a problem with the DocuPrint N40. Chapter 6 of the DocuPrint N40 System Administrator Guide also contains a discussion of Print Quality symptoms and possible corrective actions.
Printer Operation Problems Printer Operation Problems Table 7.1 Consult Table 7.1 for corrective actions when the printer will not print or when the printed output is not what you expect. Printer operation problems Problem The printer will not print at all, or a file sent from the client/server will not print. Action 1. Check with your network administrator to see that the printer is powered up, connected to the network, and that the network is operational. 2.
Printer Operation Problems Table 7.1 Printer operation problems (continued) Problem A printed page does not look like it should. Action 1. Make certain that the software application you are using to create your print job is configured properly. Refer to your software documentation. 2. Make sure the correct driver is being used. 3. Send a file containing PCL or PostScript commands to the printer. - If your page prints as it should, your printer and interface are functioning properly.
Printer Operation Problems Table 7.1 Printer operation problems (continued) Problem PostScript commands are printed instead of the PostScript job. Action 1. Make certain that the software application you are using to create your job is configured properly. Refer to your software documentation. 2. The job sent to the printer might have included an incorrect header, and therefore not have indicated that a PostScript job was being sent.
Printer Operation Problems 7-6 ❖ DocuPrint N24, N32, and N40 End User Guide
References 8 r e tpahC Chapter 8: References ❖ 8-1
Further References Further References If you need further information over and above what is contained in this Guide, please consult the areas indicated in the following references: • Maintenance of the DocuPrint N40 Chapter 1 and Appendix B of the DocuPrint N40 System Administrator Guide • Special DocuPrint N40 Features and Options Chapter 1 of the DocuPrint N40 System Administrator Guide • Memory Considerations Chapter 1 of the DocuPrint N40 System Administrator Guide • Extended Paper Handling Capabilit
Further References • Printer Specifications Appendix E of the DocuPrint N40 System Administrator Guide • DocuPrint N40 Unique Printer Commands Appendix F of the DocuPrint N40 System Administrator Guide • DocuPrint N40 Environmental Specifics including Safety Appendix G of the DocuPrint N40 System Administrator Guide • More Detailed Network/Environment Technical Information The DocuPrint N40 Technical Information Guide (on the N40 CD) • DocuPrint N40 Support Information The DocuPrint N40 Support Brochure
Further References 8-4 ❖ DocuPrint N24, N32, and N40 User Guide
CE Declaration A x i dneppA This Appendix contains the “CE Declaration” which only applies to European Countries.
CE Declaration A-2 ❖ DocuPrint N24, N32, and N40 User Guide
CE Declaration Appendix A: CE Declaration ❖ A-3
CE Declaration A-4 ❖ DocuPrint N24, N32, and N40 User Guide
Index XI Numerics 100 Envelope Feeder Capacity 4-4 Envelope orientation 4-18 Envelope sizes supported 4-4 Loading envelopes 4-19 Location on printer 1-8 10-bin Mailbox/Collator Bin capacity 4-4 Location on printer 1-8 Paper sizes supported 4-4 2,500 Sheet Feeder Location on printer 1-8 A5 size paper Dimensions 4-4 Supported trays/bins 4-4 A6 size paper Dimensions 4-4 Supported trays/bins 4-4 B Bias Transfer Roll (BTR) Also see Maintenance Kit Location in printer 1-8 50 Sheet Bypass Feeder Capacity 4-4
D Dimensions 4-4 Supported trays/bins 4-4 Control Panel 3-2 to 3-3 Display Description 3-3 Location on printer 3-2 Indicator lights Location on printer 3-2 Keys Location on printer 3-2 Location on printer 1-7 Controller Board Location on printer 1-7 D DL size envelopes Dimensions 4-4 Supported trays/bins 4-4 DocuPrint N32 Components 1-7 to 1-8 Drivers See Drivers Family of printers 1-2 Maintenance Also see Maintenance Kit Troubleshooting See Troubleshooting Door A Location on printer 1-7 Door B Location o
L L Labels Sizes supported 4-4 Supported Trays/Bins 4-4 Ledger size paper Dimensions 4-4 Supported trays/bins 4-4 Legal size paper Dimensions 4-4 Supported trays/bins 4-4 Letter size paper Dimensions 4-4 Supported trays/bins 4-4 M Maintenance Kit Bias Transfer Roll 6-9 Description 6-9 Feedrolls 6-9 Fuser Cartridge 6-9 Monarch size envelopes Dimensions 4-4 Supported trays/bins 4-4 O Output bins Face-down Bin See Face-down Bin Face-up Bin See Face-up Bin Mailbox See 10-bin Mailbox/Collator P Paper Jam rem
S S Statement size paper Dimensions 4-4 Supported trays/bins 4-4 T Toner Also see Toner Cartridge Toner Cartridge Location in printer 1-8 Recycling 6-4, 6-6 Replacing 6-2 to 6-8 With Duplex Module 6-6 to 6-8 Without Duplex Module 6-3 to 6-5 Transparencies Sizes supported 4-4 Supported Trays/Bins 4-4 Tray 1 Capacity 4-4 Loading 4-7 to 4-10 Location on printer 1-7 Paper orientation 4-9 to 4-10 Paper sizes supported 4-4 Tray 2 Capacity 4-4 Loading 4-7 to 4-10 Location on printer 1-7 Paper orientation 4-9 to
