The Xerox DocuPrint N17 and N17b Network Laser Printers User Guide Version 1.
Copyright © 1998, 1999 Xerox Corporation. All Rights Reserved. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Table of Contents i Chapter 1 Getting Started ............................................................... 1-1 DocuPrint N17 and N17b Models .................................... 1-2 User Documentation Roadmap ....................................... 1-3 Printed Documentation .................................................... 1-3 DocuPrint N17 Product CD............................................... 1-4 Using the CDs ..................................................................
Chapter 3 Using the Control Panel ................................................ 3-1 Control Panel Features..................................................... 3-2 The Display ...................................................................... 3-3 Menu Options................................................................... 3-4 Chapter 4 Paper Loading and Orientation ................................... 4-1 Selecting Paper.................................................................
Paper Mismatch Jam ...................................................... 5-17 Misfeed Jam at Startup .................................................. 5-18 Fuser Jam....................................................................... 5-19 Chapter 6 Replacing Consumables ................................................ 6-1 Replacing the EP Cartridge .............................................. 6-2 Replacing the Fuser Cartridge/BTR.................................. 6-5 Chapter 7 Troubleshooting .......
TOC-4 ❖ DocuPrint N17/N17b User Guide
Getting Started 1 r e tpahC DocuPrint N17 and N17b Models .................................. 1-2 User Documentation Roadmap ..................................... 1-3 How Much of This Book Must I Read? .......................... 1-6 Printer Components ....................................................... 1-7 Installing Your Printer .................................................... 1-8 Printing a Configuration Sheet ...................................
DocuPrint N17 and N17b Models DocuPrint N17 and N17b Models This book is for use with both the Xerox DocuPrint N17 and DocuPrint N17b Network Laser Printers. The DocuPrint N17 contains all the components of the DocuPrint N17b, plus the following: • Ethernet 10Base2 and 10BaseT • Audible buzzer As this guide serves both printers, the DocuPrint N17b will hereafter be referred to as the DocuPrint N17 except in situations where information is specific to either printer.
User Documentation Roadmap User Documentation Roadmap Your DocuPrint N17 printer is packaged with documentation in both printed form and on CD. There are two CDs: • Product CD, which contains documentation and printer drivers. • Printer Management Software CD, which contains various Xerox-provided client software and the documentation for it.
User Documentation Roadmap DocuPrint N17 Product CD Your DocuPrint N17 printer was also packaged with a CD that contains the following pieces of information: • User Guide (electronic version of this book) • Quick Network Install Guide • System Administrator Guide • Technical Information Guide • A procedure to upgrade your printer software The System Administrator Guide contains the following information should you require it: • Printer installation instructions, in Chapter 1.
User Documentation Roadmap Using the CDs The documentation on the Product CD is provided as PDF files, which are opened in Adobe Acrobat Reader (provided on the CD if you do not already have it installed). These files contain hypertext links that enable you to jump from the Table of Contents or Index directly to the page where you are looking for information, as well as from page to page where information is cross-referenced.
How Much of This Book Must I Read? How Much of This Book Must I Read? Use this book as a reference for: • Getting Started (Chapter 1: Getting Started) • Information about CentreWare and installing printer drivers (Chapter 2: Printer Management Software and Drivers) • Instructions on using the Control Panel (Chapter 3: Using the Control Panel) • Paper specifications, loading paper, and duplex printing (Chapter 4: Paper Loading and Orientation) • Clearing Jams(Chapter 5: Clearing Jams and Jam Recovery) • Re
Printer Components Printer Components The major printer components are indicated below. Figure 1.
Installing Your Printer Installing Your Printer There are other documents which will help you install your printer. The purpose of this section is simply to guide you to those documents (and sections of documents). The following documentation is available for installation assistance: • The DocuPrint N17 System Administrator Guide (on the DocuPrint N17 Product CD) — Chapter 1 shows how to initially install the DocuPrint 17. — Appendix B shows how tolreplace the DocuPrint N17 EP Cartridge and BTR/Fuser.
Installing Your Printer • Chapter 2 of this guide provides some direction on how to install your DocuPrint N17 drivers and CentreWare software. More information is provided on the CD. • More detailed information about installation can also be found in your CentreWare Users Manual, contained on the Printer Management Software CD that comes with your DocuPrint N17.
Printing a Configuration Sheet Printing a Configuration Sheet A very convenient way of both testing basic printer operation and determining how your printer is configured is to print a Configuration Sheet. The following operator sequence from the DocuPrint N17 Control Panel will cause a Configuration Sheet to be printed: 1. Press Menu Up or Menu Down until you see: Menus Test Menu on the Display. 2. Press Item Up or Item Down until you see: Test Menu Config Sheet on the Display. 3. Press Enter.
Printer Management Software and Drivers 2 r e tpahC Using CentreWare DP with the DocuPrint N17 ............ 2-2 DocuPrint N17 PCL Printer Drivers ................................ 2-3 DocuPrint N17 PostScript Printer Drivers ..................... 2-4 Driver Features ............................................................... 2-5 Installing CentreWare and Drivers ................................
Using CentreWare DP with the DocuPrint N17 Using CentreWare DP with the DocuPrint N17 Xerox CentreWare DP is easy-to-use printer management software for Xerox printers. Through the ease of point-and-click navigation, you can install, connect, and configure the DocuPrint N17 on a network, quickly and easily. CentreWare DP provides network administrators with simplified setup procedures and effortless management of networked Xerox DocuPrint N17 printers. Table 2.
DocuPrint N17 PCL Printer Drivers DocuPrint N17 PCL Printer Drivers The DocuPrint N17 supports the PCL Emulation printer drivers listed in Table 2.2. To take full advantage of all the printer's features when printing PCL jobs, install the appropriate DocuPrint N17 PCL Emulation printer driver(s). Table 2.2 DocuPrint N17 PCL printer drivers Environment Windows Printer Driver Windows 3.1x/ Windows 95 Windows NT 3.5.1 Windows NT 4.
DocuPrint N17 PostScript Printer Drivers DocuPrint N17 PostScript Printer Drivers The DocuPrint N17 supports the PostScript drivers listed in Table 2.3. To take full advantage of all the printer's features when printing PostScript jobs, install the appropriate DocuPrint N17 printer driver(s). Table 2.3 DocuPrint N17 PostScript printer drivers Environment Windows Printer Driver Windows 3.1x/ Windows 95 Windows NT 3.5.1 Windows NT 4.0 IBM OS/2 OS/2 Ver. 2.1 OS/2 WARP Macintosh System 6.x System 7.
Driver Features Driver Features DocuPrint N17 drivers will support the following standard features: • Input tray/Output bin selection • Duplex selection • Paper size, orientation and media • Number of copies • Collating Table 2.4 on page 2-6 lists a general overview of features supported by the DocuPrint N17 drivers. Actual driver capabilities can be determined by invoking specific drivers. In the table, Uni drivers refers to universal drivers, while Custom drivers are Xerox custom drivers.
Driver Features Table 2.4 DocuPrint N17 driver features Image Quality Cover Sheets Secure Printing Edge-toEdge N-Up WaterMark Fit-tosize1 Windows 3.1x (Custom) Y Y Y Y N N N Windows 95 (Custom) Y Y Y Y N N N Windows NT 3.5.1 (Uni) N N N N N N N Windows NT 4.0 (Uni) Y N N N Y N N Windows 3.1x (Custom) Y Y Y Y Y Y Y Windows 95 (Custom) Y Y Y Y Y Y Y Windows NT 3.5.1 (Uni) Y N N N N N N Windows NT 4.
Installing CentreWare and Drivers Installing CentreWare and Drivers Inside the cover of the DocuPrint N17 CDs which come with your printer, are booklets which give you instructions on how to load both your DocuPrint N32 drivers and your DocuPrint N17 CentreWare software (depending on your software environment). In addition, your System Administrator also has the capability to download drivers directly to your workstation.
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Using the Control Panel 3 r e tpahC Control Panel Features ................................................... 3-2 The Display .................................................................... 3-3 Menu Options .................................................................
Control Panel Features Control Panel Features The DocuPrint N17 Control Panel (Figure 3.1) serves two purposes: 1. It displays information about the status of the printer (or the job in process) and 2. It provides the means for changing printer settings to control how the DocuPrint N17 operates. Figure 3.
Control Panel Features The Display The Control Panel's display performs two functions. • It informs you of printer status conditions, such as when toner is low, when a paper tray is empty, when a job is in process, and so on. For example, when you turn on the printer, you see the following message on the display: Ready This message appears whenever the printer is online and ready to accept print jobs. The display will also show: Processing...
Menu Options Menu Options Figure 3.2 on page 3-5 depicts a “Menu Map” for the DocuPrint N17. This map shows which variables are controlled by the DocuPrint N17 menus. Details of all the available settings for the variables in these menus are contained in Chapter 3 of the System Administrator Guide.
Menu Options Figure 3.2 DocuPrint N17 Menu Map Job Menu Cancel Job Form Feed Password Menu1 Enter Password No Jobs All Jobs Job n Font Number Pitch2 Point Size2 Form Length Symbol Set Line Terminat.
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Paper Loading and Orientation 4 r e tpahC Selecting Paper ............................................................... 4-2 Storing Paper .................................................................. 4-5 Loading Paper ................................................................. 4-6 Using Tray 1 ................................................................... 4-6 Using the MBF ............................................................... 4-9 Using the 500-sheet Paper Deck and Cassette ....
Selecting Paper Selecting Paper This chapter will help you understand what kinds of paper you can use with the DocuPrint N17 and also how to properly position paper in the different paper input trays so as to accomplish what you want with the DocuPrint N17. Table 4.1 on page 4-4 lists the size paper, envelopes, and other print media you can use with all DocuPrint N17 input and output bins. The DocuPrint N17 supports paper weights as follows: • 16-28 lbs. (60-105 g/m2) via paper trays • 16-28 lbs.
Selecting Paper • Glued paper • Paper with special coating • Paper unable to withstand a temperature of 150º C (302º F) • Thermal paper • Carbon paper • Paper with paper fasteners, ribbons, tape, etc.
Selecting Paper Table 4.1 Acceptable media sizes for all DocuPrint N17 paper trays Input Paper Size Tray 1, Tray 21 and Tray 31 MBF Output Envelope Feeder1 Standard Output Bin and OCT1,2 Duplex Printing3 Letter (8.5x11” / 216x279mm) • • • • Folio (8.5x13” / 216x330mm) • • • • Legal (8.5x14” / 216x356mm) • • • • Executive (7.25x10.5” / 184x267mm) 4 • • • • • • A5 (148x210mm) • • ISO B5 (176x250mm) • • Statement (5.5x8.
Storing Paper Storing Paper The DocuPrint N17’s print quality is optimized when paper and other print media are properly stored. Proper storage ensures optimum print quality and trouble-free printer options. • Store the paper on a flat surface, in a relatively low humidity environment. • Do not unwrap paper until you are ready to use it, and rewrap any paper you are not using. • Do not expose paper to direct sunlight or high humidity.
Loading Paper Loading Paper Using Tray 1 The DocuPrint N17 accepts paper into Tray 1 (see below), the MBF (see page 4-9), the optional 500-sheet Paper Deck and Cassette (see page 4-14), the optional 2,000-sheet High Capacity Feeder (see page 4-17), and the optional Envelope Feeder (see page 4-20). Tray 1 holds 250 sheets of 20 lb (75 g/m2) paper. Refer to the section “Selecting Paper” (page 4-2) for acceptable paper sizes and weights. • Do not attempt to load ANY tray during printing.
Loading Paper 3 Slide end guide B (2) out to align it with end guide A (1). 4 Load paper so that it is under both the metal stop tab and the plastic fill tabs and adjust the side guide to the edge of the stack as needed. Refer to Figure 4.1 on page 4-8 for correct paper orientation. Ensure that all sheets of paper are aligned in the paper tray.
Loading Paper Figure 4.
Loading Paper Using the MBF The MBF accepts all paper sizes, weights and types listed in the section“Selecting Paper” (page 4-2). The MBF holds: • 100 sheets of 20 lb (75 g/m2) paper • 30 transparencies or 25 sheets of label paper • 10 envelopes Consult Figure 4.2 on page 4-12 for proper orientation of letterhead and drilled paper in the MBF, and Figure 4.3 on page 4-13 for proper orientation of envelopes and postcards in the MBF.
Loading Paper 3 Fan transparencies and label paper before loading in the tray. 4 Insert paper along the left side of the tray, under the plastic maximum fill tab (1). Refer to Figure 4.2 on page 4-12 for correct paper orientation. 5 Adjust the side guide to the size of the paper loaded in the MBF.
Loading Paper 6 When feeding envelopes, slide the end of the envelope stopper over the end of the envelope stack. Refer to Figure 4.3 on page 4-13 for correct envelope orientation. The envelope stopper keeps envelopes from backing out of the stack while feeding. 7 Because the MBF does not have a paper size sensor, you must tell the printer which size paper is loaded via the MBF Size item in the Control Panel’s Tray Menu. The type of paper (plain, prepunched, letterhead, transparency, etc.
Loading Paper Figure 4.
Loading Paper Figure 4.3 MBF envelope and postcard orientation Top View 1 Standard orientation (PCL) 2 Alternate orientation1 1 For PostScript applications: Some PostScript applications require that the envelopes/post cards be loaded with the return address corner on the right side of the stack and leading as the envelopes/post cards go into the printer. Test your application for proper orientation.
Loading Paper Using the 500-sheet Paper Deck and Cassette The optional 500-sheet Paper Deck and Cassette holds 500 sheets of 20 lb (75 g/m2) paper. Refer to the section “Selecting Paper” (page 4-2) for acceptable paper sizes and weights. When installed, the 500-sheet Paper Deck and Cassette is accessed as Tray 2. If two Decks are installed, the lower one is accessed as Tray 3.
Loading Paper If you are not changing paper size, go to Step 2. 1 Adjust the end and width guides to fit the size of paper you are loading. A Lift up one side of the end guide (1) at the rear of the tray, then lift up the other side of the end guide. B Pull out the tray to lengthen it, or push it in to shorten it. C Press both sides of the end guide down until it clicks into place at the desired length. D Slide the width guide (2) to fit the width of the paper. 2 Load paper. Refer to Table 4.
Loading Paper Figure 4.
Loading Paper Using the High Capacity Feeder The optional High Capacity Feeder (HCF) holds 2,000 sheets of 20 lb (75 g/m2) paper. Refer to the section “Selecting Paper” (page 4-2) for acceptable paper sizes and weights. (See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions.
Loading Paper 1 Open the paper drawer, and wait until tray fully lowers. If you are not changing paper size, go to Step 3 below. Otherwise, continue to Step 2. 2 Adjust the end and side paper guides for paper size. Ensure that both the top and bottom of the paper guides are seated into the correct size slots. 3 Load paper using the opening in the side of the drawer. Refer to Figure 4.5 on page 4-19 for correct paper orientation.
Loading Paper Figure 4.
Loading Paper Using the Envelope Feeder The Envelope Feeder is an optional paper handling device available for the DocuPrint N17. Refer to Table 4.1 on page 4-4 for acceptable envelope sizes. (See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions.) 1 Slide out the envelope support. 2 Lift the envelope holder.
Loading Paper 3 Stack the envelopes face up with the stack against the feeder’s left edge. For PCL applications: The corner for the return address should be on the left side of the stack and trailing as the envelopes go into the printer (as shown at left). For PostScript applications: Some PostScript applications require that the envelopes be loaded with the return address corner on the right side of the stack and leading as the envelopes go into the printer. Test your application for proper orientation.
Automatic Tray Switching Automatic Tray Switching Automatic tray switching, available for both PCL and PostScript jobs, enables you to group two or more input trays together into one logical tray, and in a specific order in which the trays will be searched to satisfy an input request. Tray switching is useful for: • Increasing paper capacity.
Automatic Tray Switching Paper Size/Type Mismatch Paper size/type mismatch occurs when the requested size is not available in the printer. This can be caused by running out of paper in a tray that is configured for the requested paper, or by requesting a paper that is not configured in the printer. The printer goes off-line under paper mismatch conditions. It automatically returns on-line and continues printing after the paper mismatch condition is resolved.
Duplex (Two-Sided) Printing Duplex (Two-Sided) Printing Once the optional Duplex Module is installed, you can print two-sided (duplex) jobs. (See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions.) Use only the size paper listed in Table 4.2 for two-sided jobs. Do not use envelopes, postcards, transparencies, or label paper for duplex jobs. Table 4.
Duplex (Two-Sided) Printing Print Orientation and Control Panel Settings To ensure that duplex jobs print in the proper orientation, set the Duplex option (in the System Menu) to the appropriate setting (see Figure 4.6). The Duplex settings for both PCL and PostScript are as follows: Duplex = Off Duplex = Short Edge, or Duplex = Long Edge Figure 4.6 Duplex binding orientation and Control Panel menu settings Portrait Orientation: Set Duplex to Long Edge. Portrait Orientation: Set Duplex to Short Edge.
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Clearing Jams and Jam Recovery 5 r e tpahC Paper Jams ...................................................................... 5-2 Clearing Paper Jams ....................................................... 5-3 What Causes a Paper Jam? ............................................ 5-2 Tray 1 Jam ..................................................................... 5-7 MBF Jam ........................................................................ 5-8 Tray 2 Jam with 500-sheet Paper Deck and Cassette ......
Paper Jams Paper Jams Your DocuPrint N17 printer has been designed to provide reliable, trouble-free operation. However, you may experience an occasional paper jam. When the printer detects a misfeed or a paper jam, the printing process is halted and a Control Panel message is displayed. After the paper jam has been cleared, the printer will resume operation to complete the print job. The pages in the print engine will be reprinted when the jam is cleared and printing resumes.
Clearing Paper Jams Clearing Paper Jams Table 5.1 on page 5-4 lists the types of paper jams that may occur. If you see a Control Panel message that indicates a paper jam, find the message in the left-hand column and perform the accompanying steps to clear the paper jam. Be careful not to touch any of the components inside the printer when removing jammed paper. They may be very hot.
Clearing Paper Jams Table 5.1 Paper jam messages Message Paper Size JamOpen Rear Cover followed by: Description/Corrective Action A paper jam has occurred because the size of the paper fed was not the size expected by the printer. The jam must be cleared and expected paper loaded. ACTION: Use the procedure “Paper Mismatch Jam” (page 5-17). Clear Paper Path Paper JamOpen Front Cover A paper jam has occurred inside the front cover. ACTION: Use the procedure “EP Cartridge Jam” (page 5-16).
Clearing Paper Jams Table 5.1 Paper jam messages (continued) Message Tray 1 JamOpen Tray 1 followed by: Description/Corrective Action A paper jam has occurred at or before the printer’s input sensor. The paper was fed (or intended to be fed) from Tray 1. ACTION: Use the procedure “Tray 1 Jam” (page 5-7). Open Front Cover Remove Jam Sheet Tray 2 JamOpen Tray 2 followed by: A paper jam has occurred at or before the printer’s input sensor. The paper was fed (or intended to be fed) from Tray 2.
Clearing Paper Jams Table 5.1 Paper jam messages (continued) Message Offset JamOpen Rear Cover Description/Corrective Action A paper jam has occurred at the OCT. The paper did not reach the input sensor. ACTION: Use the procedure “OCT Jam” (page 5-13). followed by: Open Offset Door Clear Paper Path Tray JamOpen All Trays followed by: A jam in the input trays has been found at startup, and all trays must be opened to find the jam. ACTION: Use the procedure “Misfeed Jam at Startup” (page 5-18).
Clearing Paper Jams Tray 1 Jam Follow the procedure below to clear a paper jam from Tray 1 when the Control Panel displays the message: Tray 1 JamOpen Tray 1 1 2 3 4 5 6 7 8 9 Remove Tray 1 (1). Remove the Envelope Feeder if installed. Open the front cover (2). Remove the EP Cartridge. Remove the jammed sheet. Replace the EP Cartridge. Replace Tray 1. Close the front cover. Replace the Envelope Feeder if necessary.
Clearing Paper Jams MBF Jam Follow the procedure below to clear a paper jam from the Multi-bypass Feeder (MBF) when the Control Panel displays the message: MBF JamRemove All Paper 1 2 3 4 5 6 7 5-8 ❖ DocuPrint N17/N17b User Guide Remove all paper from the MBF (1). Remove the Envelope Feeder if installed. Open the front cover (2). Remove the jammed sheet of paper. Close the front cover. Reload the MBF. Replace the Envelope Feeder if necessary.
Clearing Paper Jams Tray 2 Jam with 500-sheet Paper Deck and Cassette Follow the procedure below to clear a paper jam from Tray 2 when Tray 2 is a 500-sheet Paper Deck and Cassette and the Control Panel displays the message: Tray 2 JamOpen Tray 2 1 2 3 4 5 6 7 8 9 Remove Tray 2 (1). Remove the Envelope Feeder if installed. Open the front cover (2). Remove the EP Cartridge. Remove the jammed sheet of paper. Replace the EP Cartridge. Replace Tray 2. Close the front cover.
Clearing Paper Jams Tray 3 Jam with 500-sheet Paper Deck and Cassette Follow the procedure below to clear a paper jam from Tray 3 when Tray 3 is a 500-sheet Paper Deck and Cassette and the Control Panel displays the message: Tray 3 JamOpen Tray 3 1 2 3 4 5 6 7 8 9 5-10 ❖ DocuPrint N17/N17b User Guide Remove Tray 3 (1). Remove the Envelope Feeder if installed. Open the front cover (2). Remove the EP Cartridge. Remove the jammed sheet of paper. Replace the EP Cartridge. Replace Tray 3.
Clearing Paper Jams Tray 2 or Tray 3 Jam with 2,000-sheet HCF Follow the procedure below to clear a paper jam from Tray 2 or Tray 3 when the specified tray is the 2,000-sheet High Capacity Feeder (HCF) and the Control Panel displays the message: Tray 2 JamOpen Tray 2 or: Tray 3 JamOpen Tray 3 1 2 3 4 5 6 7 8 9 Open the paper drawer (1). Remove the Envelope Feeder if installed. Open the printer’s front cover. Remove the EP Cartridge. Remove the jammed sheet of paper. Replace the EP Cartridge.
Clearing Paper Jams Envelope Feeder Jam Follow the procedure below to clear a paper jam from the Envelope Feeder when the Control Panel displays the message: Env. Feeder JamRemove All Envel 1 2 3 4 5 6 7 8 9 5-12 ❖ DocuPrint N17/N17b User Guide Remove all envelopes from the Envelope Feeder (1). Remove the Envelope Feeder. Open the front cover (2). Remove the EP Cartridge. Remove the jammed envelope. Replace the EP Cartridge. Close the front cover. Replace the Envelope Feeder.
Clearing Paper Jams OCT Jam Follow the procedure below to clear a paper jam from the Offset Catch Tray (OCT) when the Control Panel displays the message: Offset JamOpen Rear Cover 1 2 3 4 5 Open the printer’s rear cover (1). Open the OCT’s rear cover (2). Remove the jammed paper. Close the OCT’s rear cover. Close the printer’s rear cover.
Clearing Paper Jams Duplex Module Jam Follow the procedure below to clear a paper jam from inside the rear cover when a Duplex Module is installed and the Control Panel displays the message: Paper JamOpen Rear Cover 1 2 3 4 5 Open the rear cover (1). Remove the Duplex Module. Remove the jammed paper. Replace the Duplex Module. Close the rear cover. On rare occasions, paper may jam in the fuser. To clear a fuser jam, refer to the section “Fuser Jam” (page 5-19).
Clearing Paper Jams Paper Exit Jam Follow the procedure below to clear a paper jam inside the rear cover when the Control Panel displays the message: Paper JamOpen Rear Cover 1 2 3 Open the rear cover (1). 4 Close the rear cover. Remove the jammed paper. If you do not see the jammed paper, remove the Duplex Module, remove the jammed paper, then replace the Duplex Module. On rare occasions, paper may jam in the fuser. To clear a fuser jam, refer to the section “Fuser Jam” (page 5-19).
Clearing Paper Jams EP Cartridge Jam Follow the procedure below to clear a paper jam from inside the front cover when the Control Panel displays the message: Paper JamOpen Front Cover 1 2 3 4 5 6 7 Remove the Envelope Feeder if installed. Open the front cover (1). Remove the EP cartridge (2). Remove the jammed paper. Replace the EP cartridge. Close the front cover. Replace the Envelope Feeder if necessary. On rare occasions, paper may jam in the fuser.
Clearing Paper Jams Paper Mismatch Jam Follow the procedure below to clear a paper jam when the Control Panel displays the message: Paper Size JamOpen Rear Cover 1 2 3 4 5 Change the loaded paper to the correct size. Open the rear cover (1). Remove the jammed paper. Close the rear cover. If the problem paper was in the MBF or the Envelope Feeder, check that the corresponding menus are set to the size loaded.
Clearing Paper Jams Misfeed Jam at Startup Follow the procedure below to clear a paper jam when the Control Panel displays the message: Tray JamOpen All Trays 1 2 3 4 5 6 7 5-18 ❖ DocuPrint N17/N17b User Guide Remove all trays (1). Remove the Envelope Feeder if installed. Open the front cover (2). Remove the jammed paper. Replace all trays. Close the front cover. Replace the Envelope Feeder if necessary.
Clearing Paper Jams Fuser Jam Follow the procedure below to clear a paper jam when paper is jammed in the fuser. 1 2 3 4 5 6 7 8 9 10 11 Power OFF the printer and disconnect the power cord. Open the rear cover. Let the fuser area cool for 40 minutes. Remove the Duplex Module, if installed. Remove the screw at the left side of the fuser cover (1). Flip down the fuser cover. Remove the jammed paper. Close the fuser cover and replace the screw. Replace the Duplex Module, if removed. Close the rear cover.
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Replacing Consumables 6 r e t pahC Replacing the EP Cartridge ............................................ 6-2 Replacing the Fuser Cartridge/BTR ................................
Replacing the EP Cartridge Replacing the EP Cartridge • Do not expose the EP (electronic printing) cartridge to direct sunlight or artificial light for more than 15 minutes. Overexposure will permanently damage the photosensitive imaging drum. • Do not open the drum shutter or touch the green imaging drum. • Complete the EP cartridge installation within 15 minutes of removing the cartridge from its package. 1 Open the front cover by pressing the button on top of the cover.
Replacing the EP Cartridge 3 Remove the new EP cartridge from its wrapper. 4 Gently shake the EP cartridge several times to evenly distribute the toner. 5 Remove the tape strip.
Replacing the EP Cartridge 6 6-4 ❖ DocuPrint N17/N17b User Guide Insert the EP cartridge into the guide channels marked by the arrows inside the front cover. Push in until it clicks in place, then close the front cover.
Replacing the Fuser Cartridge/BTR Replacing the Fuser Cartridge/ BTR • The fuser area is extremely hot. Turn the printer OFF and allow it to cool for 40 minutes before replacing an existing fuser cartridge. • Replacing the BTR (Bias Transfer Roll) requires removing the EP cartridge. Do not expose the EP cartridge to direct sunlight or artificial light for more than 15 minutes. Overexposure will permanently damage the photosensitive imaging drum. 1 2 Power OFF the printer and disconnect the power cord.
Replacing the Fuser Cartridge/BTR 4 Remove the Duplex Module by pushing the green lock buttons on either side of it. 5 Remove the mounting screws from the printer as shown at left, and set them aside. 6 Pull out the old fuser cartridge by the tabs on either side of the cartridge.
Replacing the Fuser Cartridge/BTR 7 Slide the new fuser cartridge into the printer. 8 Secure the fuser cartridge by replacing the mounting screws that were removed in Step 5 on page 6-6. If you do not need to re-install the Duplex Module, close the rear cover and skip to Step 11. 9 Insert the Duplex Module through the guide channels.
Replacing the Fuser Cartridge/BTR 10 Make sure the green side-locks at both ends click into position. Then close the rear cover. 11 Open the front cover and remove the EP cartridge by lifting it towards the rear of the printer then pulling it up and out. 12 Use the BTR removal tool to release the left side of the BTR.
Replacing the Fuser Cartridge/BTR 13 Use the BTR removal tool to release the right side of the BTR. 14 Lift the BTR out of the printer. 15 Insert the new BTR, making sure it is seated properly.
Replacing the Fuser Cartridge/BTR 16 Pull the tab to remove the BTR’s protective covering. 17 Re-insert the EP cartridge into the guide channels marked by the arrows inside the top cover. Push in until it clicks in place, then close the front cover. 18 Plug in the power cord. Press and hold Online and Menu Down while powering ON the printer. Depress the buttons until a row of black boxes are displayed on the first line of the Control Panel display.
Troubleshooting 7 r e tpahC Diagnostic Message Display .......................................... 7-2 Printer Operation Problems ...........................................
Diagnostic Message Display Diagnostic Message Display Chapter 6 of the DocuPrint N17 System Administrator Guide contains the entire set of messages which can appear on the DocuPrint N17 Control Panel display. Many of these messages are diagnostic messages which appear when there is a problem with the DocuPrint N17. Chapter 6 of the DocuPrint N17 System Administrator Guide also contains a discussion of Print Quality symptoms and possible corrective actions.
Printer Operation Problems Printer Operation Problems Table 7.1 Consult Table 7.1 for corrective actions when the printer will not print or when the printed output is not what you expect. Printer operation problems Problem The printer will not print at all, or a file sent from the client/server will not print. Action 1. Check with your network administrator to see that the printer is powered up, connected to the network and that the network is operational. 2.
Printer Operation Problems Table 7.1 Printer operation problems (continued) Problem A printed page does not look like it should. Action 1. Make certain that the software application you are using to create your print job is configured properly. Refer to your software documentation. 2. Make sure the correct driver is being used. 3. Send a file containing PCL or PostScript commands to the printer. • If your page prints as it should, your printer and interface are functioning properly.
Printer Operation Problems Table 7.1 Printer operation problems (continued) Problem PostScript commands are printed instead of the PostScript job. Action 1. Make certain that the software application you are using to create your job is configured properly. Refer to your software documentation. 2. The job sent to the printer might have included an incorrect header, and therefore, not have indicated that a PostScript job was being sent.
Printer Operation Problems Table 7.1 Printer operation problems (continued) Problem A PostScript or PCL job fails to print. Action 1. Check that you are using a DocuPrint N17 PostScript printer driver. 2. For a PostScript job, set the Print Errors item in the PostScript Menu to On and resend the job. • If an error page prints, there is a problem in the PostScript coding. Correct the coding problem and resend the job. Asking for unavailable features can cause a configuration error.
References 8 r e t pahC Chapter 8: References ❖ 8-1
Further References Further References If you need further information over and above what is contained in this Guide, please consult the areas indicated in the following references: • Maintenance of the DocuPrint N17 Chapter 1 and Appendix B of the DocuPrint N17 System Administrator Guide • Special DocuPrint N17 Features and Options Chapter 1 of the DocuPrint N17 System Administrator Guide • Memory Considerations Chapter 1 of the DocuPrint N17 System Administrator Guide • Extended Paper Handling Capabilit
Further References • DocuPrint N17 Unique Printer Commands Appendix F of the DocuPrint N17 System Administrator Guide • DocuPrint N17 Environmental Specifics including Safety Appendix G of the DocuPrint N17 System Administrator Guide • More Detailed Network Environment Technical Information The DocuPrint N17 Technical Information Guide (on the DocuPrint N17 CD) • DocuPrint N17 Support Information The DocuPrint N17 Support Brochure or your warranty booklet • Network Installation Information The DocuPrint N1
8-4 ❖ DocuPrint N17/N17b User Guide
CE Declaration A x i dneppA This Appendix contains the “CE Declaration” which only applies to European Countries.
CE Declaration A-2 ❖ DocuPrint N17/N17b User Guide
CE Declaration Appendix A: CE Declaration ❖ A-3
A-4 ❖ DocuPrint N17/N17b User Guide
Index Numerics 500-sheet Paper Deck and Cassette Loading 4-14 to 4-16 XI Acceptable envelope sizes 4-4 Loading 4-20 to 4-21 Bias Transfer Roll Replacing 6-5 to 6-10 Envelopes Acceptable sizes 4-4 Loading In Envelope Feeder 4-20 to 4-21 In MBF 4-9 to 4-13 C EP Cartridge Replacing 6-2 to 6-4 B CentreWare DP 2-2 Control Panel 3-2 to 3-4 Display 3-3 F Fuser Cartridge Replacing 6-5 to 6-10 D Drivers, see Printer drivers Duplex Module Acceptable paper sizes 4-4, 4-24 Acceptable paper weights 4-2 Using 4
M M MBF Acceptable paper sizes 4-4 Acceptable paper weights 4-2 Loading 4-9 to 4-13 O Tray 1 Acceptable paper sizes 4-4 Acceptable paper weights 4-2 Loading 4-6 to 4-8 Tray 2 Acceptable paper sizes 4-4 Acceptable paper weights 4-2 OCT Acceptable paper sizes 4-4 Tray 3 Acceptable paper sizes 4-4 Acceptable paper weights 4-2 P Tray Sequence 4-22 Paper Acceptable sizes 4-4 Acceptable weights 4-2 Jams 5-2 to 5-19 Causes 5-2 Clearing 5-3 to 5-19 Control Panel messages 5-4 to 5-6 Loading 4-6 to 4-21 In 50
