The Document Company ;(52; DocuPrint C6 Inkjet Printer
Xerox Corporation ©1999 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted. Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. XEROX The Document Company, the stylized X and all Xerox product names are trademarks of XEROX CORPORATION. Other product names used herein are trademarks of their respective owners.
Customer Support To resolve problems with your printer, follow the suggestions that are provided in Chapter 4, Troubleshooting the Printer. If you are unable to solve a DocuPrint C6 problem using this guide or the Printer Driver Online Help, do one of the following: • Browse to: http://WWW.XEROX.COM • Call the Xerox Customer Support Center at 1-800TEAM XRX (1-800-832-6979). Call from a telephone near your PC and the printer. Make sure that both your PC and your printer are turned on.
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Contents Customer Support ....................................................................................iii Contents....................................................................................................... v Chapter 1 - Introduction ............................................................................ 1 Safety notes............................................................................................... 2 Printer Registration .................................................
The Status Property Page ........................................................................ 34 The Maintenance Property Page ............................................................. 37 Checking the documents in the print queue............................................. 42 Chapter 4 - Troubleshooting the printer ................................................ 43 The printed document does not match the selected printer settings ........ 44 The printed document is blank ..........................
Chapter 5 - Selecting and Ordering Supplies ......................................... 65 Cartridges and print heads ...................................................................... 66 Selecting plain paper............................................................................... 66 Selecting specialty print media ............................................................... 67 Selecting labels .......................................................................................
Introduction Chapter 1 The DocuPrint C6 printer is a high quality, thermal ink jet printer designed for both color and black and white applications. Featuring a compact lightweight design, the printer is ideally suited for use in your office or at home. The DocuPrint C6 printer connects easily to your personal computer.
Safety notes Your DocuPrint C6 has been carefully designed to give you years of safe, reliable performance. As with all electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging the unit. 1. Read and follow all warnings and instructions marked on or supplied with the printer. 2. Unplug the printer before you clean it. Use a damp cloth only; do not use liquid or aerosol cleaners. Place your printer on a firm, solid surface.
The use of an extension cord or power strip with this printer is not recommended. If you are using an extension cord or power strip with the printer, make sure that the total of the amperes required by all of the equipment on the extension is less than the extension’s rating. Generally, the total ratings of all equipment plugged into any one power line should not exceed 15 amperes. Do not exceed this unless you know that the power line your equipment is plugged into has a rating above 15 amperes. 10.
. If anything happens that indicates that your printer is not working properly or has been damaged, unplug it immediately and have your printer serviced. These are some of the things to look for: • The power cord or plug is frayed or damaged. • Liquid has been spilled into the housing, or the printer has been exposed to water. • The printer has been dropped or its cabinet has been damaged. • The printer does not function normally when you are following the operating instructions. 13.
• A full declaration defining the relevant directives and referenced standards can be obtained from your Xerox representative. • WARNING: In order to allow this equipment to operate in proximity to Industrial, Scientific and Medical (ISM) equipment, the external radiation from ISM equipment may have to be limited or special mitigation measures taken. 14. This device complies with Part 15 of the FCC Rules.
Printer Registration In order to activate your printer warranty, please take a moment to register this product. Directions are provided below. The preferred registration method is through online registration; however, each of these methods will enable you to register your product. • On-line registration • FAX your registration number to: 1-800-594-5023 • Mail in the registration card.
Chapter 2 Understanding the Printer’s Features This chapter illustrates the parts of the DocuPrint C6, explains the Printer Control button and LED light, and lists the printer specifications.
Hardware features Review the following illustrations to familiarize yourself with the printer’s parts.
Inside view of DocuPrint C6 Printer Star wheel bar Print Head and color ink cartridges Green Cartridge Lock lever 9
Rear view of DocuPrint C6 Printer Parallel interface cable connection IEEE 1284 Serial number location 10 Power connection
Control Panel Operation The DocuPrint C6 control panel has one button and one light (LED). The Printer Control (green) button controls printer functions. The one LED light displays the condition of the printer. Normal Printer Operation LED Off With the LED light off, these operations can be performed: • To center the print head so you can replace a print cartridge – Press and hold the Printer Control button for at least 2 seconds. The print head will move to the center of the printer.
Printer Error Conditions LED Blinking Constantly (0.5 sec On, 0.5 sec Off) A constantly blinking LED can indicate the following: • Low ink condition – Press and release the Printer Control button to center the print head. Replace the low ink cartridge. Press and release the Printer Control button to return the print head to the home position. LED On Continuously A continuously lit LED can indicate any of the following error messages: 12 • Out of paper – Fill the paper tray.
(LED On Continuously) • System Error – Press and hold the Printer Control button for at least 2 seconds. If the LED begins to flash, there is a system error. Unplug the power at the back of the unit for at least 10 seconds, then reinsert the power cord back into the back of the unit. If the problem still persists, contact the Xerox Customer Support Center. LED Blinking Intermittently (0.2 sec On, 1.
Printer specifications Feature Specification Print speed Black: Up to 4 ppm (draft mode) Color: Up to 1.
Feature Specification Paper tray capacity 100 sheets 75 g/m² (20 lb.) paper Paper output shelf capacity 50 sheets 75 g/m² (20 lb.) paper Automatic feed: Letter, Legal, A4, A5, B5, 8 x 10, Executive Envelopes: #10, DL, C6, Custom (see Printer Driver Online Help) Paper size Paper weight 60 – 160 g/m² plain paper: (16 – 43 lb.
System Requirements Operating System Windows 95/98 Random Access Memory Minimum 8 MB 16 MB Recommended Hard Disk Space 20 MB available Minimum CPU 486-DX66 MHz Note: The use of devices that share the parallel port (for example, a zip drive or a scanner) is not recommended. Use a direct connection to the parallel port of the computer.
Printable area / Margins A Recommended 5.0 mm (0.21”) Possible 5.0 mm (0.21”) B 5.0 mm (0.21”) 5.0 mm (0.21”) C 5.0 mm (0.21”) 5.0 mm (0.21”) D 18.0 mm (0.71”) 12.7mm (0.
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Chapter 3 Using the Printer Settings Using the DocuPrint C6 printer driver software, you can select from a variety of settings when printing documents. This chapter describes the printer settings you can select and how to check the status of the documents sent to the printer. This section covers features for Windows 95/98, the operating environment for the DocuPrint C6 printer. Accessing printer settings You can access the printer settings from a Windows software application or from the Printers folder.
The Paper/Output Property Page The Paper/Output property page provides the following settings: Copies Specifies the number of copies to print. The valid range is 1 to 99. Orientation These radio buttons allow the user to select the paper orientation: Portrait (vertical orientation) or Landscape (horizontal orientation). The icon to the left of the buttons changes to match the selection.
Collate Arranges, in sequential order, multiple copies of the same document. Reverse print order Prints the document from the last page to the first page. Print document as • Intelligent color (graphics and text): This option is used for color printing. • Greyscale: this option is used for black and white printing. Paper size Specifies the paper size to be used for the current print job. The Paper size pull-down menu lists sizes of paper on which to print. All choices are always available.
Print quality Selects print quality for current print job. Draft: For fastest printing. Resolution is 300 x 300 dpi. Speed is up to four pages per minute (plain paper only.) Normal: For fast printing at letter quality speed. Resolution is 600 x 300 dpi. High quality: Resolution is 600 x 600 dpi but takes more time than normal print mode. Saved settings Specifies the printer settings file to use for the print job. Three files are provided or you can create your own file.
To use the button: 1. Select the settings you want on the Paper/Output, Page Layout, and Image Quality property pages. 2. On the Paper/Output property page, click the button. 3. Type a name in the Save As dialog box. 4. Click in the dialog box. Delete Deletes the currently selected Saved setting file. Status Displays the Status window. If the Status window is already running, it will be brought to the foreground.
The Page Layout Property Page The Page Layout property page enables you to print one image on multiple pages. It also allows several pages to be printed on a single sheet. The graphic to the left of the control is updated to reflect your specific layout selection. There are three layout options: 24 • Poster: The poster feature takes each original image and magnifies it to print on the chosen number of pages. • Multiple-up: Prints the selected number of images on one page/sheet.
Poster Number of sheets This determines how many pages each original image is expanded to. The list contains 4, 9, and 16. Print crop marks When checked, a black border will be printed at the edge of the printable area of each expanded page. Print sheets The box displays the page numbers that will be printed from the total job. The default is that all sheets will be printed. The user can select any combination of sheets using the
Select Sheets Use this dialog to select expanded Poster sheets to print.
The features in Select Sheets are: Deselects all the sheets. The dialog box remains open. Selects all the sheets. The dialog box remains open. Saves the current selections and exits the dialog box. Exits without saving your selections. Displays help for this dialog box. Note: This setting will remain in effect until it is changed. Therefore, once you print the desired sheet(s) return to the dialog box, click , and then click .
Multiple-up option The Multiple-up feature enables placement of multiple images on one page/sheet. If you select Multiple-up on the Page Layout property page, the following controls appear: 28 Images per sheet This selection determines how many images are condensed and printed on one page. The available choices are 2, 3, 4, and 8. Print borders Click on the check box to print a black border around each condensed image. The icon will reflect the border choice.
This button will return controls on the Page Layout property page to their factory defaults. Mirror Image In the center of the Page Layout property page, is an icon and check box for Mirror Image. The printed image is flipped horizontally (left to right). This setting is automatically selected when you choose Paper type: Ironon transfer from the Paper/Output property page. The icon to the left of the check box is updated based on your selection.
The Image Quality Property Page The Image Quality property page provides a large graphic that estimates how Lighten/Darken, Contrast, and Saturation of Red, Green, and Blue affect the document. (However, the graphic does not change when you select ImageFix.
These are the Image Quality property page features: Halftone type This field is informational only. The user cannot directly select the type of halftone to use. The software selects the halftone based on the quality mode and print mode selected on the Paper/Output property page. The icon to the left of the field is updated to reflect the type of halftone in use.
32 Red Move the Red scrollbar to the left or right to decrease or increase the amount of red in your print. The large bitmap to the left reflects these changes. This control is disabled when Print document as is set to Greyscale. Green Move the Green scrollbar to the left or right to decrease or increase the amount of green in your print. The large bitmap to the left reflects these changes. This control is disabled when Print document as is set to Greyscale.
The About Property Page This tab gives important information concerning the version of the software and copyright dates. If you need assistance, please have your software version number available for the Xerox Customer Support Center when you call or e-mail.
The Status Property Page The Status property page provides you with printer status information, including the level of ink in the print cartridge(s). The Status property page also shows the progress of the current print job. By default, the Status property page opens automatically while printing a document.
If the printer is idle, you can check its status by clicking the button, pointing to Settings, and clicking Printers. Click the DocuPrint C6 icon with the right mouse button. With the left mouse button, click Show Status window (Windows 95/98 only). These are the Status property page features and settings: Information area This area is at the top of the screen and consists of a printer icon and a message area. The message area is used to report device warnings and errors.
36 Page Indicates which page is currently being printed and the total number of pages submitted for printing. Copy Indicates which copy is being printed and the total number of copies requested. Percent complete A progress bar that indicates the percentage of the total job that has been sent to the printer. Cancels the job currently sent to the printer.
The Maintenance Property Page The Maintenance property page provides you with printer maintenance capabilities. If the printer is idle, you can open the Maintenance property page by clicking the button, pointing to Settings, and clicking Printers. Click the DocuPrint C6 icon with the right mouse button. With the left mouse button, click Show Status window. Click the Maintenance tab (Windows 95/98 only).
All the buttons on the Maintenance property page are disabled if a job is being printed. The following are the Maintenance property page features and settings: Information area This area is at the top of the screen and consists of an icon and a message area. The message area is used to report device warnings and errors. The text in the message area reports low ink, out of ink, out of paper, wrong print head, etc., as well as information about the problem.
There are three choices for installing another print/ink cartridge: • Previously used print cartridge Select this option if you are installing a print cartridge you have used before. • Color ink cartridge Select this option if you are replacing one or more of the individual ink cartridges on the Color/Photo print cartridge.
Clean Cleans the currently installed print cartridge. Before clicking the button, make sure the printer is idle. Align Prints a test pattern that you can use to verify the optimum bi-directional alignment of the print head in the printer. To align the cartridge, wait for the printer to completely print the alignment test page. Look over the nine individual vertical alignment patterns. Determine which pattern has the straightest lines.
If none of the patterns has straight lines, then select the pattern that is the closest (this should be -4 or +4). Make sure Print the Alignment Test Pattern is selected and then click . Wait for the alignment test page to print and look for the straightest lines again. Print the Alignment Test Pattern When selected, the alignment test page will be printed after is clicked. It is recommended that you do this in order to verify the adjustment.
Checking the documents in the print queue The DocuPrint C6 print queue shows the documents currently being printed or waiting to be printed. 1. To view the print queue, do one of the following: • Click the Windows button, point to Settings, and click Printers. Double-click the DocuPrint C6 icon. • Click the DocuPrint C6 icon on the taskbar. The DocuPrint C6 window lists the print jobs pending on the printer and the status of each job. 2. 3.
Chapter 4 Troubleshooting the printer This chapter describes common printer problems that may occur and provides the recommended solutions. Follow the suggested solutions to correct the problem. If the problem continues, contact Xerox Customer Support. Call from a telephone near your PC and the printer. Make sure that both your PC and your printer are turned on.
The printed document does not match the selected printer settings 44 Cause Suggested Solution Some software applications override the settings selected on the DocuPrint C6 property pages. Choose the printer settings from the application. Previously selected printer settings are used to print the document. Check the selected settings on the DocuPrint C6 property pages.
The printed document is blank Cause Suggested Solution There may be a problem with the print head, printer cable, or your PC. Print a Test print by unplugging the power cord from the rear of the unit; then, while pressing the Printer Control button, reinsert the power cord into the back of the unit and continue to hold the Printer Control button until the print head starts to move. If the Test print is good, check the printer cable or your PC.
Cause Suggested Solution • Remove print head and then remove ink cartridges. Check to see if they are empty. Check the ink output and pin hole vents on the individual cartridges. Reinsert cartridges, making sure you hear a click, then reinstall print head. • If necessary, contact the Xerox Customer Support Center.
The document prints slowly Cause Suggested Solution The Print quality is set to High quality. On the Paper/Output property page, set the Print quality to Draft or Normal. The Temp (Temporary) Folder on your hard drive may contain too many files. Delete *.tmp and *.prn files from the Temp Folder. Windows 95/98 stores temporary files in C:\Windows\Temp.
The document sent to the printer does not print 48 Cause Suggested Solution The printer cable is not connected properly. Unplug the power source. Make sure the printer cable is securely connected to the printer and your PC. Reconnect the power source. The printer is not mapped to the local port. Map the printer to LPT1. Use the Windows Details property page to map the LPT printer port. Click the button, point to Settings, and click Printers.
The Front Panel LED is on continuously Cause Suggested Solution The printer is out of paper. Add paper to the paper tray. Then, press and release the Printer Control (green) button. The print head is not installed correctly. Press and release the Printer Control (green) button to center the print carriage. Remove, then reinstall the print head. Press and release the Printer Control button to return to the home position. A carriage position error occurred.
50 An ink cartridge is empty, or the wrong brand of ink cartridge is installed. Click the button on the Maintenance property page, and then follow the instructions to replace the ink cartridge. An ink cartridge is not installed correctly. Press and release the Printer Control (green) button to center the print carriage. Open the printer cover and snap each ink cartridge into position by pressing the cartridge down and into the print head.
The Front Panel LED is blinking slowly Cause Suggested Solution There is a low ink condition. Install a new color / photo print head with new ink cartridges (see the Quick Start Guide). The Front Panel LED is blinking intermittently Cause Suggested Solution There is data in the buffer. Press and release the Printer Control (green) button to release the data in the buffer and begin printing.
The print is blurry or jagged vertical lines appear 52 Cause Suggested Solution The paper used is not recommended for the printer. Certain papers (recycled paper) may cause poor quality output. Best results will be achieved by using paper developed for ink jet printers. The color print head needs to be cleaned. Click the Cartridge button in the Maintenance property page. After cleaning the ink cartridge, run a test print. If the print is still blurry, repeat the above process five more times.
The printed image is clipped or off the edge of the media Cause Suggested Solution The document margins may exceed the printer margins. Change the document margins in the application that you are using to be within the recommended printable area. Make sure the margins are equal to or wider than these margins: Top, left, right margins: 5 mm Bottom margin: 18 mm The media type and size may not be correct. Make sure you selected the correct Paper size on the Paper/Output property page.
Extra characters, dashes, or lines appear on the printed pages 54 Cause Suggested Solution The printer cable is too long. Use a printer cable that is less than six feet long. Port Monitoring software is active from a device previously connected to the printer (parallel) port. Remove all previously installed printer drivers or devices from your PC. Printer buffer contains data from previous print job. Unplug printer power cord to purge printer buffer. Restart PC. Reconnect printer power cord.
White horizontal lines and streaks of the wrong color appear on the printed pages Cause Suggested Solution An ink cartridge is empty. Replace the ink cartridge. Click the button on Maintenance property page, and then follow the instructions on the Quick Start Guide for replacing the ink cartridge. An ink cartridge is clogged or defective, or the print head needs to be cleaned. Click the Cartridge button in the Maintenance property page.
The print is faint or missing 56 Cause Suggested Solution The paper used is not recommended for the printer. Certain papers (recycled paper) may cause poor quality output. Best results will be achieved by using paper developed for ink jet printers. An ink cartridge is empty. Replace the ink cartridge. Click the button on the Printer property page, and then follow the instructions on the Quick Start Guide for replacing the ink cartridge.
Ink is smeared on the printed pages Cause Suggested Solution The printer is printing outside the printable area. Change the document margins in the application that you are using to be within the recommended printable area. Make sure the margins are equal to or wider than these margins: Top, left, right margins: 5 mm Bottom margin: 18 mm The printer cover is open while printing. Close the printer cover. Paper is not completely exiting the printer because the star wheel assembly bar is disengaged.
The print quality of transparencies is poor 58 Cause Suggested Solution The wrong type of transparencies was used. Use transparencies made for ink jet printers only. Transparency is not selected for the Paper type option on the Paper/Output property page. Make sure Transparency is the selected Paper type option on the Paper/Output property page.
Color variations appear in large areas of color Cause Suggested Solution The print cartridge needs aligning. Align the print cartridge. Click the button on the Maintenance property page, and then follow the instructions displayed on the screen. The Print quality option is set to Draft. Change the Print quality option to Normal or High quality on the Paper/Output property page. Printer cable is not IEEE 1284 compliant. Replace printer cable with IEEE 1284 compliant cable.
The paper is not feeding properly Cause Suggested Solution The paper is not correctly positioned between the paper guides. Align the left edge of the paper with the left paper guide. Slide the right paper guide lever until it rests lightly against the right edge of the paper. The paper is not loaded properly. Remove the paper from the paper tray, fan the sheets, and then reload the paper stack. Do not load more than 100 sheets in the paper tray. If misfeeds continue, load new paper.
The paper does not stack neatly in the paper output shelf Cause Suggested Solution There is not enough clearance above the paper output shelf. Place a sheet of paper in the paper output shelf. Check the clearance above the top of the sheet; there should be two inches of clearance. The star wheel assembly bar is disengaged. Open the printer cover. Reinstall the star wheel bar by pushing down on each end of the bar until it snaps into position.
Packing the printer for return to a Service Center Should you need to return the printer for servicing, follow the packing instructions in this section or follow the process as instructed by the Xerox Customer Support Center. Note: Do not ship the power cord, printer cable, printer driver disks, user guide, or print head and ink cartridges unless instructed to do so. 62 1. Remove the print cartridge. 2. Close the printer cover and remove the paper output shelf and the paper input shelf. 3.
9. Add enough loose fill to completely surround and cover the printer. Compress the fill to ensure minimal movement. 10. Securely tape and seal the box. 11. Ship the printer to the address as instructed by the Xerox Customer Support representative. The illustration below shows an example of how to pack the printer: Outside box 275 lb. (burst strength) Printer Two layers 12.3 mm (0.5” ) bubble wrap Minimum 50.
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Chapter 5 Selecting and Ordering Supplies To order supplies for your DocuPrint C6, contact your local retailer. If your retailer is out of stock, you can order supplies through the Xerox SupplyNet: In the United States, call 1-800-822-2200. In Canada, call 1-800-668-0199 (English-speaking) or 1-800-668-0133 (French-speaking).
Cartridges and print heads The following supplies are available for your printer: Item Description Reorder number Color ink cartridges Black Black ink cartridge 8R7994 Cyan Cyan ink cartridge 8R7661 Magenta Magenta ink cartridge 8R7662 Yellow Yellow ink cartridge 8R7663 Black housing that holds the color ink cartridges (Note: The Color / Photo print head is available only through the Xerox SupplyNet—see the previous page.
Fully test a paper in your printer before purchasing large quantities. Paper size 100 – 228 mm (3.9 – 9 in.) width 127 – 355 mm (5 – 14 in.) length Paper weights 60 – 160 g/m² (16 – 43 lb.) Selecting specialty print media Your Xerox printer will accept a wide range of specialty print media to satisfy all your printing needs.
Selecting labels Use only paper face label stock. Ink will not dry on vinyl, plastic, or clear label stock. Individual labels will not feed properly. Letter or A4 sheet size for the labels is required at a minimum. For best results, use labels designed for an ink jet printer. The maximum quantity the tray can accommodate is 50 sheets. Do not use any label material that is partially used, folded, curled, or wrinkled. Selecting transparencies Use transparencies designed for ink jet printers only.
Index A About Property Page, 33 access the printer settings, 19 Align, 40, 52 B banner paper, 68 borders, 28 C Cartridge Clean, 52 Change Cartridge, 38 Collate, 21 Contrast, 31 control panel, 11 CPU, 16 D Default, 23 E envelopes, 68 I Image Quality, 30 ImageFix, 30, 31 Images per sheet, 28 Interface, 15 L labels, 68 LED light, 11 Lighten/Darken, 31 M Maintenance, 37, 45, 50, 52, 55, 56, 59 Margins, 17 Mirror Image, 29 Multiple-up, 24, 28 O On-Line Registration, 6 Orientation, 20 P H Hard Disk Spa
plain paper, 1, 15, 66 Poster, 24, 25 Power consumption, 15 power strip, 55 print head, 49 Print media, 15 print queue, 42 Print resolution, 14 Printable area, 17 Printer cable, 54 Printer Control (green) button, 11 printer problems, 43 Printer Registration, 6 Printer specifications, 14 purge printer buffer, 54 R Random Access Memory, 16 recycled paper, 52 Restart, 36 70 Reverse print order, 21 S Safety, 2 Saturation, 31 scanner, 54 Select Sheets, 27 specialty print media, 67 star wheel, 61 Status, 34 s