User Guide Printer

Printer Problems
5-6 ❖ DocuPrint C15 Color Inkjet Printer User Guide
Printer is not powered.
No power supply (The Indicator Light is not lit.)
1.Check that the printer is connected properly to the electrical power supply
socket, or try another outlet.
2. Press
POWER
.
If the problem persists, unplug the printer, disconnect it from your computer and
call the Xerox Customer Support Center.
Problems with
connection to host.
• Check that your interface cable is of the correct type. It must be a
standard,
bi-directional IEEE 1284 B-type interface cable
. If you have any doubts,
contact your computer dealer.
• Make sure you have secured the interface connectors properly both to the
printer and to the host.
• Make sure that bi-directional support for this printer is enabled.
- In Windows 95/98, check the
Details tab/Spool
settings.
- In Windows 3.1x, check the
C15 Spool Manager
settings.
• If you have an ECP-type computer, verify the printer port setting on it is LPT
Printer Port. If necessary, change this setting as follows:
1. Right click on the
My Compute
r icon
2. Select
Properties
, then the
Device Manager
tab
3. Double click on
Ports
(COM&LPT)
4. Select Printer Port:
LPTx
If
Ports
(COM&LPT) does not offer a standard LPTx port or if the selection of this
port does not solve your problem, you must change the LPT mode setting in your
computer BIOS to either [Standard] or [Bi-directional]. For further information on
the BIOS setting, refer to your computer documentation and/or contact your
computer dealer.
Table 5.1 Printer operation problems
(continued)
Problem Description/Corrective Action
Table 5.1 Page 3 of 4