Xerox DocuPrint Network Printer Series Messages Guide for Models 4050/4090/4850/4890/92C NPS Version 7.
Xerox Corporation 701 S. Aviation Boulevard El Segundo, CA 90245 ©1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc. Printed in the United States of America.
Xerox DocuPrint Network Printer Series Messages Guide for Models 4050/4090/4850/4890/92C NPS Version 7.
Xerox Corporation 701 S. Aviation Boulevard El Segundo, CA 90245 ©1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc. Printed in the United States of America.
Laser safety ! Warning: Adjustments, use of controls, or performance of procedures other than those specified herein may result in hazardous light exposure. ! The Xerox DocuPrint printers are certified to comply with the performance standards of the U.S. Department of Health, Education, and Welfare for Class 1 laser products. Class 1 laser products do not emit hazardous radiation.
• Always use materials and supplies specifically designed for your Xerox equipment. Use of unsuitable materials may result in poor performance and may create a hazardous situation. • Never move either the printer or the Printer Controller without first contacting Xerox or your local Xerox operating company for approval. • Never attempt any maintenance that is not specifically described in this documentation. • Never remove any covers or guards that are fastened with screws.
Laser safety ! Warning: Adjustments, use of controls, or performance of procedures other than those specified herein may result in hazardous light exposure. ! The Xerox DocuPrint printers are certified to comply with the performance standards of the U.S. Department of Health, Education, and Welfare for Class 1 laser products. Class 1 laser products do not emit hazardous radiation.
• Always use materials and supplies specifically designed for your Xerox equipment. Use of unsuitable materials may result in poor performance and may create a hazardous situation. • Never move either the printer or the Printer Controller without first contacting Xerox or your local Xerox operating company for approval. • Never attempt any maintenance that is not specifically described in this documentation. • Never remove any covers or guards that are fastened with screws.
Table of Contents Laser safety iii Ozone information iii Operation safety iii Introduction vii About this guide vii Contents vii Conventions viii Xerox DocuPrint Network Printer Series 1. Printer Controller messages Messages using Show Log ix 1-1 1-1 Messages using Show Status 1-10 General system messages 1-42 2. Windows workstation messages 2-1 3. Macintosh workstation messages 3-1 4. DOS workstation messages 4-1 5.
TABLE OF CONTENTS vi XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE
Table of Contents Laser safety iii Ozone information iii Operation safety iii Introduction vii About this guide vii Contents vii Conventions viii Xerox DocuPrint Network Printer Series 1. Printer Controller messages Messages using Show Log ix 1-1 1-1 Messages using Show Status 1-10 General system messages 1-42 2. Windows workstation messages 2-1 3. Macintosh workstation messages 3-1 4. DOS workstation messages 4-1 5.
TABLE OF CONTENTS vi XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE
Introduction The Xerox DocuPrint Network Printer Series Messages Guide for Models 4050/4090/4850/4890/92C NPS contains messages that may appear at your workstation when you submit jobs to the DocuPrint printer, and messages that appear at the Printer Controller. About this guide The workstation-specific messages sections of this guide provide an alphabetical listing of the messages. Each entry provides the following information: • Message—Lists the exact text of the message.
INTRODUCTION — “General system messages” are those messages that notify the operator or the system administrator of a condition they should be aware of, or should respond to, when not using either “Show Log” or “Show Status”. • Chapter 2, “Windows workstation messages,” lists and describes the messages that may display as you are using the system. • Chapter 3, “Macintosh workstation messages” contains messages that may display when you submit jobs from your Macintosh to the DocuPrint NPS.
INTRODUCTION Xerox DocuPrint Network Printer Series The Xerox DocuPrint Network Printer Series includes the following documents: Decomposition Service and Tools Guide Guide to Configuring and Managing the System Guide to Managing Print Jobs Guide to Performing Routine Maintenance Guide to Submitting Jobs from the Client Guide to Using Page Description Language Installation Planning Guide Messages Guide System Overview Guide Troubleshooting Guide Glossary Master Index Customer Information Quick Reference Ca
INTRODUCTION x XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE
Introduction The Xerox DocuPrint Network Printer Series Messages Guide for Models 4050/4090/4850/4890/92C NPS contains messages that may appear at your workstation when you submit jobs to the DocuPrint printer, and messages that appear at the Printer Controller. About this guide The workstation-specific messages sections of this guide provide an alphabetical listing of the messages. Each entry provides the following information: • Message—Lists the exact text of the message.
INTRODUCTION — “General system messages” are those messages that notify the operator or the system administrator of a condition they should be aware of, or should respond to, when not using either “Show Log” or “Show Status”. • Chapter 2, “Windows workstation messages,” lists and describes the messages that may display as you are using the system. • Chapter 3, “Macintosh workstation messages” contains messages that may display when you submit jobs from your Macintosh to the DocuPrint NPS.
INTRODUCTION Xerox DocuPrint Network Printer Series The Xerox DocuPrint Network Printer Series includes the following documents: Decomposition Service and Tools Guide Guide to Configuring and Managing the System Guide to Managing Print Jobs Guide to Performing Routine Maintenance Guide to Submitting Jobs from the Client Guide to Using Page Description Language Installation Planning Guide Messages Guide System Overview Guide Troubleshooting Guide Glossary Master Index Customer Information Quick Reference Ca
INTRODUCTION x XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE
48. 48Printer Controller messages This section contains messages that display at the Xerox DocuPrint NPS Printer Controller. The DocuPrint NPS Printer Controller maintains a daily log containing Sun operating system, Diagnostic, and Xerox Client Messages. You can use two options at the PS-op> level to obtain status and log messages: “Show Log” and “Show Status.
PRINTER CONTROLLER MESSAGES You are concerned with messages that are issued to the DocuPrint log. All other DocuPrint logs, posted with the day of the week extension, are DocuPrint messages for that particular day.
PRINTER CONTROLLER MESSAGES Message Explanation/action AppleTalk: Can’t connect to AppleTalk server The AppleTalk server has shut down. 1. Check cabling and connections. 2. Restart system before trying to send print jobs from the Macintosh. AppleTalk: RPC Error RPC: Can’t decode result The AppleTalk server has shut down. AppleTalk Server: All AppleTalk nodes are in use 256 AppleTalk nodes are already active on the network connected to the DocuPrint Printer Controller.
PRINTER CONTROLLER MESSAGES Message Explanation/action Job Pool Manager: Received signal%d - aborting with core dump The Job Pool Manager has failed. Job Pool Manager: Unix error "not enough memory" on attempted fork The system is unable to start up due to not enough memory. Restart the system. If problem persists contact your service representative.
PRINTER CONTROLLER MESSAGES Message Explanation/action Job Pool Manager: Attempt to run JPM (version %d) with wrong database version Database and Job Pool Manager are incompatible. Job Pool Manager: Error opening database (%d) existing An unrecoverable database error has been detected. All previous information about jobs will be lost. AppleTalk: Out of memory in %s Memory has been exceeded, causing the system to fail.
PRINTER CONTROLLER MESSAGES Message Explanation/action AppleTalk: AppleTalk error 6 occurred in operation SLInit During installation, a printer name has been specified that is already in use on the AppleTalk network. This message may appear when the system is being shut down. 1. Make sure AppleTalk printing is up and running. 2. Make sure the name specified for the printer is not already in use in the same AppleTalk zone.
PRINTER CONTROLLER MESSAGES Message Explanation/action AppleTalk Server: AppleTalk address selection complete - net <%d> node <%d> The AppleTalk software has selected the indicated AppleTalk network and node number on which to run. Message appears when the system is first booted or when the system has finished adjusting to a changed AppleTalk network or routing situation. No action required. AppleTalk Server: AppleTalk daemon exiting The AppleTalk server has stopped running.
PRINTER CONTROLLER MESSAGES Message Explanation/action Job Pool Manager: Job %d purged from database Information about the indicated job has been purged from the Job Pool Manager database and is no longer available using the UI. This message displays after a Dump Accounting Records command or when the system automatically removes accounting records if it has been installed with that option. No action required.
PRINTER CONTROLLER MESSAGES Message Explanation/action IOT Model: PSIIOC GET__IOT__CONFIGURATION never returned valid info The printer has been powered off, or a cable from the workstation to the printer is either not connected or connected improperly. 1. Check cable connections and power on the printer. 2. Contact your service representative for assistance. Job Pool Manager: Acquire filter removed from system (prescanner died?) Indicates a software problem on your system.
PRINTER CONTROLLER MESSAGES Messages using Show Status You can enter Show Status at the PS-op>-level to show a status of: loaded paper sizes, printer messages, spooler, formatter, printing, and queueing conditions. Status messages appear in two ways. The first occurs automatically. For example, if the top cover of the printer is open, you will see: “PS E115 IOT top cover open”. If you enter Show Status, the same message appears without the PS prefix.
PRINTER CONTROLLER MESSAGES Queuing is Started. Scheduling Policy: resourceMatch PS-admin> Message C069 Explanation/action Paper tray 3 fault -- Select another tray. The tray 3 elevator has not reached the end of its travel in 9 seconds. 1. Open the HCF front door. 2. Open and close tray 3. 3. Close the HCF front door. C070 Check paper supply in tray 3. The stack height sensor does not see paper. 1. Clear the tray 3 feeder. 2. Load and close paper tray 3. 3. Press the Continue button.
PRINTER CONTROLLER MESSAGES Message C076 Explanation/action Paper tray 4 fault -- Select another tray. The tray 4 elevator has not reached the end of its travel in 9 seconds. 1. Open the HCF front door. 2. Open and close tray 4. 3. Close the HCF front door. C077 Check paper supply in tray 4. The stack height sensor does not see paper. 1. Clear the tray 4 feeder. 2. Load and close paper tray 4. 3. Press the Continue button. C078 Tray 4 wait station sensor not made, but SFRS made.
PRINTER CONTROLLER MESSAGES Message C104 Explanation/action Paper tray 2 fault -- Select tray 1. The tray 2 elevator has not reached the end of its travel in 9 seconds. 1. Open the right front door. 2. Open and close tray 2. 3. Close the right front door. C105 Check paper supply in tray 1. The stack height sensor does not see the paper. 1. Clear the tray 1 feeder. 2. Load and close paper tray 1. 3. Press the Continue button. C106 Tray 1 wait station sensor not made, but SFRS made.
PRINTER CONTROLLER MESSAGES Message C112 C113 Explanation/action Sheet did not clear tray 2 wait station sensor. Tray 2 feeder failed to feed sheet from stack to SFRS. 1. Clear the tray 2 feeder. 2. Press the Continue button. The feeder failed to move a sheet from the stack to the stack force relief sensor within the allotted time. 1. Clear the tray 2 feeder. 2. Fan the copy paper stack (tray 2). 3. Load and close paper tray 2. 4. Press the Continue button. C114 Tray 2 has low paper.
PRINTER CONTROLLER MESSAGES Message Explanation/action 1. Clear areas 1A and 2A. 2. Press the Continue button. E091 Vertical transport lead edge jam. The paper fed from either tray 1 or the duplex tray did not arrive at the vertical transport switch within the allotted time. 1. Clear area 1. 2. Press the Continue button. E092 Vertical transport trailing edge jam. The paper fed from any of the trays did not leave the vertical transport jam switch in the allotted time. 1. Clear areas 1 and 2. 2.
PRINTER CONTROLLER MESSAGES Message E100 Explanation/action Late departure from post fuser switch. The paper failed to depart from the post fuser switch in time. 1. Clear area 4. (Clear the de-curler, then pull the fuser and examine it for wraps or accordion jams.) 2. Press the Continue button. E101 Sheet failed to clear duplex wait station sensor 1. Open the right front door. 2. Clear area 7 and close the right front door. 3. Press the Continue button.
PRINTER CONTROLLER MESSAGES Message Explanation/action 1. Close the left door. 2. Press the Continue button. E124 Both paper trays low on paper. The paper is too low, or the unlock button has been pressed for both trays you selected. 1. Open any selected tray. 2. Load and close the paper tray. 3. Press the Continue button. E126 Late arrival at pretransfer feeding from HCF. The paper failed to arrive at the pre-transfer jam switch while feeding from the HCF in the allotted amount of time. 1.
PRINTER CONTROLLER MESSAGES Message Explanation/action 1. Clear area 2a. 2. Press the Continue button. E227 Bottom transport trailing edge jam. The paper fed from the HCF did not leave the bottom transport switch in time. 1. Clear area 2a. 2. Press the Continue button. E228 Top transport leading edge jam. The paper fed from one of the trays did not reach the top transport switch in time. 1. Clear areas 6 and 6a. 2. Press the Continue button. E238 Rotator Top transport trailing edge jam.
PRINTER CONTROLLER MESSAGES Message E280 Explanation/action Incorrect developer housing present. Printer type (50 ppm vs. 92 ppm) and color developer housing type do not match. 1. Open the front left door. 2. Remove the incorrect color developer housing. 3. Install the correct color developer housing. 4. Close the left front door. E305 Replace developer waste container (full or not present). The developer waste container is full or not present. 1. Open the front left door. 2. Replace the container. 3.
PRINTER CONTROLLER MESSAGES Message Explanation/action 1. Discard purged output. 2. Press the Continue button. 3. If the problem persists, call your service representative. F006 XER lost machine clock. There is a CPM, MIR or XER board failure. The XER machine clock passes through MIR. There may also be a harness problem between CPM and MIR or MIR and XER. 1. Discard purged output. 2. Press the Continue button. 3. If the problem persists, call you service representative. F007 PHR lost machine clock.
PRINTER CONTROLLER MESSAGES Message F039 Explanation/action HCFR lost machine clock. There is an HCFT or CPM board failure or a machine clock signal between CPM and HCFR. 1. Discard purged output. 2. Press the Continue button. 3. If problem persists, notify your service representative. F040 HCFR lost pitch reset. There is a CPM, MIR, or HCFR board failure or a harness problem between CPM and MIR or PHR and HFCR. 1. Discard purged output. 2. Press the Continue button. 3.
PRINTER CONTROLLER MESSAGES Message F068 Explanation/action HV power supply shut down due to arc. The power supply has automatically shut down. 1. Press the Continue button. 2. Discard purged output. 3. If problem persists, notify your service representative. F083 F084 F085 F086 F087 Extra page in Finisher -Remove top sheet in Compiler Tray. There is an extra page in the finisher. Discard purge copies in one bin stacker tray. There are purged sheets in a stacker tray.
PRINTER CONTROLLER MESSAGES Message F127 Explanation/action Clean belt readings are out of range 120-250. The belt may need to be replaced. 1. Press the Continue button. 2. If problem persists, notify your service representative. F135 IOT fails to rephase in 30 belt revolutions. The registration mechanism (rephaser and belt) will not allow rephasing to occur. 1. Press the Continue button. 2. If problem persists, notify your service representative. F136 Check output -- image may be off paper.
PRINTER CONTROLLER MESSAGES Message F157 Explanation/action Output device input jam, late arrival to entry sensor/switch. Stacker entry sensor: 2 bin stacker. Stacker input jam switch: 1 bin stacker/StitcherStacker F158 Stacker jam, late departure from stacker entry sensor or Dynamic Stray Check fault, unscheduled sheet is detected and stopped at the stacker entry sensor. Output device input jam. 1. Follow instructions on console to locate and clear jam. 2. Close the stacker covers. 3.
PRINTER CONTROLLER MESSAGES Message F164 Explanation/action Stacker jam, late departure from bin #2 sensor. The paper failed to leave Bin 2 in time. 1. Follow instructions on console to locate and clear jam. 2. Close the stacker cover. 3. Press the Continue button. F166 Bin #1 is full. Bin 1 is full. 1. Empty Bin 1. 2. Press the Continue button. F167 Bin #2 is full. Bin 2 is full. 1. Empty Bin 2. 2. Press the Continue button. F168 Both stacker bins are full. The bins are full. 1.
PRINTER CONTROLLER MESSAGES Message F178 Explanation/action Stacker interlock open. One bin stacker only configuration. The stacker cover is open. 1. Discard the purged output. 2. Close the stacker cover. 3. Press the Continue button. F179 Stitcher or Stacker Cover opened in Print. The stitcher or stacker cover is open. 1. Remove the paper. 2. Open and close the covers. F181 High Capacity Stitcher Stacker output tray open. The output tray is open. 1. Unload the high-capacity bin. 2. Close the tray.
PRINTER CONTROLLER MESSAGES Message F237 Explanation/action Finishing device offline. The finishing device is offline. 1. Discard the purged output. 2. Place the finishing device online. F239 DFA set jam. DFA Set Delivery signal not received within the allotted time. 1. Check the finishing device. 2. Press the Continue button. F240 F4050 Set separator sensor or solenoid failure A Set Separator sensor/solenoid failure has been detected. 1. Open the right front door. 2.
PRINTER CONTROLLER MESSAGES Message F270 Explanation/action Color developer bias voltage out of range. The color developer bias voltage is out of range. 1. Press the Continue button. 2. If problem persists, contact your service representative. F271 Chopped color DC bias voltage failure. The chopped color DC bias voltage has failed. 1. Press the Continue button. 2. If problem persists, contact your service representative. F272 Pretransfer shield voltage out of range.
PRINTER CONTROLLER MESSAGES Message H002 Explanation/action NVM battery failure. There is a non-volatile memory (NVM) failure. 1. Press the Continue button. 2. If problem persists, notify your service representative. H014 Shared line failure. CPM could not communicate with any boards in the system. PHR could not talk to MIR. The problem is usually caused by a short in the shared line network. 1. Press the Continue button. 2. If problem persists, notify your service representative.
PRINTER CONTROLLER MESSAGES Message H128 Explanation/action Toner waste bottle full. The dry ink waste bottle is too full. 1. Press the Continue button. 2. If problem persists, notify your service representative. H129 Patches for toner control are out of range. The process control patch used to control the toner dispenser was returned as white, six times in a row. 1. Press the Continue button. 2. If problem persists, notify your service representative. H130 Ozone system failure.
PRINTER CONTROLLER MESSAGES Message H311 Explanation/action Black developer housing fault. A black developer housing fault has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative. H312 Color developer housing fault. A color developer housing fault has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative.
PRINTER CONTROLLER MESSAGES Message H338 Explanation/action ESV2 drift fault. An ESV2 drift fault has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative. H340 Excessive charge loss from charge dicorotron to ESV1. An excessive charge loss from charge dicorotron to ESV1 has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative. H341 Excessive charge loss from ESV1 to ESV2.
PRINTER CONTROLLER MESSAGES Message H355 Explanation/action Convergence timeout (black toner patch). A convergence timeout has occurred. 1. Press the Continue button. 2. If problem persists, notify your service representative. H356 Convergence timeout (color toner patch). A convergence timeout has occurred. 1. Press the Continue button. 2. If problem persists, notify your service representative. J021 J023 J024 J025 J026 J028 ADIO self test analog failure. No action required.
PRINTER CONTROLLER MESSAGES Message J146 Explanation/action MIR self test input failure. There has been an MIR board failure or some input signal line is shorted to ground. No action required. If problem persists, notify your service representative. J147 MIR self test output failure. There has been an MIR board failure or an off-board problem in the PHR output device or the signal line. No action required. If problem persists, write down the message and call your service representative.
PRINTER CONTROLLER MESSAGES Message J185 Explanation/action Stacker elevator fails to reach new position. The stacker elevator failed two successive attempts to reach a new position. No action required. If problem persists, notify your service representative. J188 Exposure level exceeded target + tolerance. The laser exposure did not stabilize to the specified level after power up, or the exposure level exceeded the prescribed limits. No action required.
PRINTER CONTROLLER MESSAGES Message J247 Explanation/action Transfer assist blade disengage failure. The transfer assist blade function failed to initialize because solenoids did not disengage while level two is NVM enabled. No action required. If problem persists, notify your service representative. J261 XAN realtime clock failure. A XAN realtime clock failure has occurred. No action required. If problem persists, notify your service representative. J322 TAC sensor dirty. The TAC sensor is dirty.
PRINTER CONTROLLER MESSAGES Message L051 Explanation/action Paper width in Tray 1 changed within job. 1. Press the Continue button or wait for the fault message to clear automatically. 2. Correct the paper width if necessary. L052 Paper width in Tray 2 changed within job 1. Press the Continue button or wait for the fault message to clear automatically. 2. Correct the paper width if necessary. L057 L152 Paper in tray 1 & 2 are not the same length. Stitcher is out of wire/ spool not rotating. 1.
PRINTER CONTROLLER MESSAGES Message P013 Explanation/action GWR lost machine clock. There is a CDM or GWR board failure or a harness problem between CDM and GWR. No action required. If the problem persists, notify your service representative. P016 GWR failed memory/ communication test. There is a GWR board failure. No action required. If the problem persists, notify your service representative. P022 ADIO terminated communication/other.
PRINTER CONTROLLER MESSAGES Message P195 P196 Explanation/action Output power from polygon driver board out of range. At least one of the two motor driving signals has malfunctioned. Enable line to polygon motor fault. The motor enable signal is not on, and the motor is off. No action required. If the problem persists, notify your service representative. No action required. If the problem persists, notify your service representative. P199 SOS scan board fault.
PRINTER CONTROLLER MESSAGES Message P209 Explanation/action PSP requests Sheet Retry. System communication. No action required. If the problem persists, notify your service representative. P210 ESS Print Command not received. System communication. No action required. If the problem persists, notify your service representative. P211 ESS retry limit reached. Three consecutive sheet retries were received from the printer. No action required. If the problem persists, notify your service representative.
PRINTER CONTROLLER MESSAGES Message P292 Explanation/action ESS/IOT interface fault A failure has occurred in the contoller/printer interface. No action required. If problem persists, notify your service representative. P293 Video data error fault. A video data fault has been detected. No action required. If problem persists, notify your service representative. P294 24 volt power to pixel board is missing. A 24 volt fault has occurred. No action required.
PRINTER CONTROLLER MESSAGES General system messages These messages may appear at the Printer Controller. The messages occur during general system operations, management of print jobs, and system activities that support the Xerox DocuPrint NPS system. Message Explanation/action Diagnostic Job # start, Service, , A diagnostic job has been initiated from the service mode. ***Error: Cancel, decomposition failed A document has been cancelled due to a decomposition error.
PRINTER CONTROLLER MESSAGES Message Explanation/action PCL error: ALLOCATING MEMORY The system is allocating memory. PCL error: BAD FONT RESOURCE The system is unable to provide the font required by your job. Contact your system administrator. PCL error: DISK FULL Try the operation again using a different disk. PCL error: INITIALIZING DLG Initialization has started. No action required. No action required. PCL error: INITIALIZING FONT MANAGER Initialization has started.
PRINTER CONTROLLER MESSAGES Message Explanation/action SYSTEM COMMUNICATION FAULT, SEE MESSAGE AT CRT This message displays at the DocuPrint printer. A Show Status entered at the Printer Controller may not display any printer messages. This is caused by the printer losing communication with the Printer Controller and not reporting any appropriate messages.
48. 48Printer Controller messages This section contains messages that display at the Xerox DocuPrint NPS Printer Controller. The DocuPrint NPS Printer Controller maintains a daily log containing Sun operating system, Diagnostic, and Xerox Client Messages. You can use two options at the PS-op> level to obtain status and log messages: “Show Log” and “Show Status.
PRINTER CONTROLLER MESSAGES You are concerned with messages that are issued to the DocuPrint log. All other DocuPrint logs, posted with the day of the week extension, are DocuPrint messages for that particular day.
PRINTER CONTROLLER MESSAGES Message Explanation/action AppleTalk: Can’t connect to AppleTalk server The AppleTalk server has shut down. 1. Check cabling and connections. 2. Restart system before trying to send print jobs from the Macintosh. AppleTalk: RPC Error RPC: Can’t decode result The AppleTalk server has shut down. AppleTalk Server: All AppleTalk nodes are in use 256 AppleTalk nodes are already active on the network connected to the DocuPrint Printer Controller.
PRINTER CONTROLLER MESSAGES Message Explanation/action Job Pool Manager: Received signal%d - aborting with core dump The Job Pool Manager has failed. Job Pool Manager: Unix error "not enough memory" on attempted fork The system is unable to start up due to not enough memory. Restart the system. If problem persists contact your service representative.
PRINTER CONTROLLER MESSAGES Message Explanation/action Job Pool Manager: Attempt to run JPM (version %d) with wrong database version Database and Job Pool Manager are incompatible. Job Pool Manager: Error opening database (%d) existing An unrecoverable database error has been detected. All previous information about jobs will be lost. AppleTalk: Out of memory in %s Memory has been exceeded, causing the system to fail.
PRINTER CONTROLLER MESSAGES Message Explanation/action AppleTalk: AppleTalk error 6 occurred in operation SLInit During installation, a printer name has been specified that is already in use on the AppleTalk network. This message may appear when the system is being shut down. 1. Make sure AppleTalk printing is up and running. 2. Make sure the name specified for the printer is not already in use in the same AppleTalk zone.
PRINTER CONTROLLER MESSAGES Message Explanation/action AppleTalk Server: AppleTalk address selection complete - net <%d> node <%d> The AppleTalk software has selected the indicated AppleTalk network and node number on which to run. Message appears when the system is first booted or when the system has finished adjusting to a changed AppleTalk network or routing situation. No action required. AppleTalk Server: AppleTalk daemon exiting The AppleTalk server has stopped running.
PRINTER CONTROLLER MESSAGES Message Explanation/action Job Pool Manager: Job %d purged from database Information about the indicated job has been purged from the Job Pool Manager database and is no longer available using the UI. This message displays after a Dump Accounting Records command or when the system automatically removes accounting records if it has been installed with that option. No action required.
PRINTER CONTROLLER MESSAGES Message Explanation/action IOT Model: PSIIOC GET__IOT__CONFIGURATION never returned valid info The printer has been powered off, or a cable from the workstation to the printer is either not connected or connected improperly. 1. Check cable connections and power on the printer. 2. Contact your service representative for assistance. Job Pool Manager: Acquire filter removed from system (prescanner died?) Indicates a software problem on your system.
PRINTER CONTROLLER MESSAGES Messages using Show Status You can enter Show Status at the PS-op>-level to show a status of: loaded paper sizes, printer messages, spooler, formatter, printing, and queueing conditions. Status messages appear in two ways. The first occurs automatically. For example, if the top cover of the printer is open, you will see: “PS E115 IOT top cover open”. If you enter Show Status, the same message appears without the PS prefix.
PRINTER CONTROLLER MESSAGES Queuing is Started. Scheduling Policy: resourceMatch PS-admin> Message C069 Explanation/action Paper tray 3 fault -- Select another tray. The tray 3 elevator has not reached the end of its travel in 9 seconds. 1. Open the HCF front door. 2. Open and close tray 3. 3. Close the HCF front door. C070 Check paper supply in tray 3. The stack height sensor does not see paper. 1. Clear the tray 3 feeder. 2. Load and close paper tray 3. 3. Press the Continue button.
PRINTER CONTROLLER MESSAGES Message C076 Explanation/action Paper tray 4 fault -- Select another tray. The tray 4 elevator has not reached the end of its travel in 9 seconds. 1. Open the HCF front door. 2. Open and close tray 4. 3. Close the HCF front door. C077 Check paper supply in tray 4. The stack height sensor does not see paper. 1. Clear the tray 4 feeder. 2. Load and close paper tray 4. 3. Press the Continue button. C078 Tray 4 wait station sensor not made, but SFRS made.
PRINTER CONTROLLER MESSAGES Message C104 Explanation/action Paper tray 2 fault -- Select tray 1. The tray 2 elevator has not reached the end of its travel in 9 seconds. 1. Open the right front door. 2. Open and close tray 2. 3. Close the right front door. C105 Check paper supply in tray 1. The stack height sensor does not see the paper. 1. Clear the tray 1 feeder. 2. Load and close paper tray 1. 3. Press the Continue button. C106 Tray 1 wait station sensor not made, but SFRS made.
PRINTER CONTROLLER MESSAGES Message C112 C113 Explanation/action Sheet did not clear tray 2 wait station sensor. Tray 2 feeder failed to feed sheet from stack to SFRS. 1. Clear the tray 2 feeder. 2. Press the Continue button. The feeder failed to move a sheet from the stack to the stack force relief sensor within the allotted time. 1. Clear the tray 2 feeder. 2. Fan the copy paper stack (tray 2). 3. Load and close paper tray 2. 4. Press the Continue button. C114 Tray 2 has low paper.
PRINTER CONTROLLER MESSAGES Message Explanation/action 1. Clear areas 1A and 2A. 2. Press the Continue button. E091 Vertical transport lead edge jam. The paper fed from either tray 1 or the duplex tray did not arrive at the vertical transport switch within the allotted time. 1. Clear area 1. 2. Press the Continue button. E092 Vertical transport trailing edge jam. The paper fed from any of the trays did not leave the vertical transport jam switch in the allotted time. 1. Clear areas 1 and 2. 2.
PRINTER CONTROLLER MESSAGES Message E100 Explanation/action Late departure from post fuser switch. The paper failed to depart from the post fuser switch in time. 1. Clear area 4. (Clear the de-curler, then pull the fuser and examine it for wraps or accordion jams.) 2. Press the Continue button. E101 Sheet failed to clear duplex wait station sensor 1. Open the right front door. 2. Clear area 7 and close the right front door. 3. Press the Continue button.
PRINTER CONTROLLER MESSAGES Message Explanation/action 1. Close the left door. 2. Press the Continue button. E124 Both paper trays low on paper. The paper is too low, or the unlock button has been pressed for both trays you selected. 1. Open any selected tray. 2. Load and close the paper tray. 3. Press the Continue button. E126 Late arrival at pretransfer feeding from HCF. The paper failed to arrive at the pre-transfer jam switch while feeding from the HCF in the allotted amount of time. 1.
PRINTER CONTROLLER MESSAGES Message Explanation/action 1. Clear area 2a. 2. Press the Continue button. E227 Bottom transport trailing edge jam. The paper fed from the HCF did not leave the bottom transport switch in time. 1. Clear area 2a. 2. Press the Continue button. E228 Top transport leading edge jam. The paper fed from one of the trays did not reach the top transport switch in time. 1. Clear areas 6 and 6a. 2. Press the Continue button. E238 Rotator Top transport trailing edge jam.
PRINTER CONTROLLER MESSAGES Message E280 Explanation/action Incorrect developer housing present. Printer type (50 ppm vs. 92 ppm) and color developer housing type do not match. 1. Open the front left door. 2. Remove the incorrect color developer housing. 3. Install the correct color developer housing. 4. Close the left front door. E305 Replace developer waste container (full or not present). The developer waste container is full or not present. 1. Open the front left door. 2. Replace the container. 3.
PRINTER CONTROLLER MESSAGES Message Explanation/action 1. Discard purged output. 2. Press the Continue button. 3. If the problem persists, call your service representative. F006 XER lost machine clock. There is a CPM, MIR or XER board failure. The XER machine clock passes through MIR. There may also be a harness problem between CPM and MIR or MIR and XER. 1. Discard purged output. 2. Press the Continue button. 3. If the problem persists, call you service representative. F007 PHR lost machine clock.
PRINTER CONTROLLER MESSAGES Message F039 Explanation/action HCFR lost machine clock. There is an HCFT or CPM board failure or a machine clock signal between CPM and HCFR. 1. Discard purged output. 2. Press the Continue button. 3. If problem persists, notify your service representative. F040 HCFR lost pitch reset. There is a CPM, MIR, or HCFR board failure or a harness problem between CPM and MIR or PHR and HFCR. 1. Discard purged output. 2. Press the Continue button. 3.
PRINTER CONTROLLER MESSAGES Message F068 Explanation/action HV power supply shut down due to arc. The power supply has automatically shut down. 1. Press the Continue button. 2. Discard purged output. 3. If problem persists, notify your service representative. F083 F084 F085 F086 F087 Extra page in Finisher -Remove top sheet in Compiler Tray. There is an extra page in the finisher. Discard purge copies in one bin stacker tray. There are purged sheets in a stacker tray.
PRINTER CONTROLLER MESSAGES Message F127 Explanation/action Clean belt readings are out of range 120-250. The belt may need to be replaced. 1. Press the Continue button. 2. If problem persists, notify your service representative. F135 IOT fails to rephase in 30 belt revolutions. The registration mechanism (rephaser and belt) will not allow rephasing to occur. 1. Press the Continue button. 2. If problem persists, notify your service representative. F136 Check output -- image may be off paper.
PRINTER CONTROLLER MESSAGES Message F157 Explanation/action Output device input jam, late arrival to entry sensor/switch. Stacker entry sensor: 2 bin stacker. Stacker input jam switch: 1 bin stacker/StitcherStacker F158 Stacker jam, late departure from stacker entry sensor or Dynamic Stray Check fault, unscheduled sheet is detected and stopped at the stacker entry sensor. Output device input jam. 1. Follow instructions on console to locate and clear jam. 2. Close the stacker covers. 3.
PRINTER CONTROLLER MESSAGES Message F164 Explanation/action Stacker jam, late departure from bin #2 sensor. The paper failed to leave Bin 2 in time. 1. Follow instructions on console to locate and clear jam. 2. Close the stacker cover. 3. Press the Continue button. F166 Bin #1 is full. Bin 1 is full. 1. Empty Bin 1. 2. Press the Continue button. F167 Bin #2 is full. Bin 2 is full. 1. Empty Bin 2. 2. Press the Continue button. F168 Both stacker bins are full. The bins are full. 1.
PRINTER CONTROLLER MESSAGES Message F178 Explanation/action Stacker interlock open. One bin stacker only configuration. The stacker cover is open. 1. Discard the purged output. 2. Close the stacker cover. 3. Press the Continue button. F179 Stitcher or Stacker Cover opened in Print. The stitcher or stacker cover is open. 1. Remove the paper. 2. Open and close the covers. F181 High Capacity Stitcher Stacker output tray open. The output tray is open. 1. Unload the high-capacity bin. 2. Close the tray.
PRINTER CONTROLLER MESSAGES Message F237 Explanation/action Finishing device offline. The finishing device is offline. 1. Discard the purged output. 2. Place the finishing device online. F239 DFA set jam. DFA Set Delivery signal not received within the allotted time. 1. Check the finishing device. 2. Press the Continue button. F240 F4050 Set separator sensor or solenoid failure A Set Separator sensor/solenoid failure has been detected. 1. Open the right front door. 2.
PRINTER CONTROLLER MESSAGES Message F270 Explanation/action Color developer bias voltage out of range. The color developer bias voltage is out of range. 1. Press the Continue button. 2. If problem persists, contact your service representative. F271 Chopped color DC bias voltage failure. The chopped color DC bias voltage has failed. 1. Press the Continue button. 2. If problem persists, contact your service representative. F272 Pretransfer shield voltage out of range.
PRINTER CONTROLLER MESSAGES Message H002 Explanation/action NVM battery failure. There is a non-volatile memory (NVM) failure. 1. Press the Continue button. 2. If problem persists, notify your service representative. H014 Shared line failure. CPM could not communicate with any boards in the system. PHR could not talk to MIR. The problem is usually caused by a short in the shared line network. 1. Press the Continue button. 2. If problem persists, notify your service representative.
PRINTER CONTROLLER MESSAGES Message H128 Explanation/action Toner waste bottle full. The dry ink waste bottle is too full. 1. Press the Continue button. 2. If problem persists, notify your service representative. H129 Patches for toner control are out of range. The process control patch used to control the toner dispenser was returned as white, six times in a row. 1. Press the Continue button. 2. If problem persists, notify your service representative. H130 Ozone system failure.
PRINTER CONTROLLER MESSAGES Message H311 Explanation/action Black developer housing fault. A black developer housing fault has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative. H312 Color developer housing fault. A color developer housing fault has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative.
PRINTER CONTROLLER MESSAGES Message H338 Explanation/action ESV2 drift fault. An ESV2 drift fault has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative. H340 Excessive charge loss from charge dicorotron to ESV1. An excessive charge loss from charge dicorotron to ESV1 has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative. H341 Excessive charge loss from ESV1 to ESV2.
PRINTER CONTROLLER MESSAGES Message H355 Explanation/action Convergence timeout (black toner patch). A convergence timeout has occurred. 1. Press the Continue button. 2. If problem persists, notify your service representative. H356 Convergence timeout (color toner patch). A convergence timeout has occurred. 1. Press the Continue button. 2. If problem persists, notify your service representative. J021 J023 J024 J025 J026 J028 ADIO self test analog failure. No action required.
PRINTER CONTROLLER MESSAGES Message J146 Explanation/action MIR self test input failure. There has been an MIR board failure or some input signal line is shorted to ground. No action required. If problem persists, notify your service representative. J147 MIR self test output failure. There has been an MIR board failure or an off-board problem in the PHR output device or the signal line. No action required. If problem persists, write down the message and call your service representative.
PRINTER CONTROLLER MESSAGES Message J185 Explanation/action Stacker elevator fails to reach new position. The stacker elevator failed two successive attempts to reach a new position. No action required. If problem persists, notify your service representative. J188 Exposure level exceeded target + tolerance. The laser exposure did not stabilize to the specified level after power up, or the exposure level exceeded the prescribed limits. No action required.
PRINTER CONTROLLER MESSAGES Message J247 Explanation/action Transfer assist blade disengage failure. The transfer assist blade function failed to initialize because solenoids did not disengage while level two is NVM enabled. No action required. If problem persists, notify your service representative. J261 XAN realtime clock failure. A XAN realtime clock failure has occurred. No action required. If problem persists, notify your service representative. J322 TAC sensor dirty. The TAC sensor is dirty.
PRINTER CONTROLLER MESSAGES Message L051 Explanation/action Paper width in Tray 1 changed within job. 1. Press the Continue button or wait for the fault message to clear automatically. 2. Correct the paper width if necessary. L052 Paper width in Tray 2 changed within job 1. Press the Continue button or wait for the fault message to clear automatically. 2. Correct the paper width if necessary. L057 L152 Paper in tray 1 & 2 are not the same length. Stitcher is out of wire/ spool not rotating. 1.
PRINTER CONTROLLER MESSAGES Message P013 Explanation/action GWR lost machine clock. There is a CDM or GWR board failure or a harness problem between CDM and GWR. No action required. If the problem persists, notify your service representative. P016 GWR failed memory/ communication test. There is a GWR board failure. No action required. If the problem persists, notify your service representative. P022 ADIO terminated communication/other.
PRINTER CONTROLLER MESSAGES Message P195 P196 Explanation/action Output power from polygon driver board out of range. At least one of the two motor driving signals has malfunctioned. Enable line to polygon motor fault. The motor enable signal is not on, and the motor is off. No action required. If the problem persists, notify your service representative. No action required. If the problem persists, notify your service representative. P199 SOS scan board fault.
PRINTER CONTROLLER MESSAGES Message P209 Explanation/action PSP requests Sheet Retry. System communication. No action required. If the problem persists, notify your service representative. P210 ESS Print Command not received. System communication. No action required. If the problem persists, notify your service representative. P211 ESS retry limit reached. Three consecutive sheet retries were received from the printer. No action required. If the problem persists, notify your service representative.
PRINTER CONTROLLER MESSAGES Message P292 Explanation/action ESS/IOT interface fault A failure has occurred in the contoller/printer interface. No action required. If problem persists, notify your service representative. P293 Video data error fault. A video data fault has been detected. No action required. If problem persists, notify your service representative. P294 24 volt power to pixel board is missing. A 24 volt fault has occurred. No action required.
PRINTER CONTROLLER MESSAGES General system messages These messages may appear at the Printer Controller. The messages occur during general system operations, management of print jobs, and system activities that support the Xerox DocuPrint NPS system. Message Explanation/action Diagnostic Job # start, Service, , A diagnostic job has been initiated from the service mode. ***Error: Cancel, decomposition failed A document has been cancelled due to a decomposition error.
PRINTER CONTROLLER MESSAGES Message Explanation/action PCL error: ALLOCATING MEMORY The system is allocating memory. PCL error: BAD FONT RESOURCE The system is unable to provide the font required by your job. Contact your system administrator. PCL error: DISK FULL Try the operation again using a different disk. PCL error: INITIALIZING DLG Initialization has started. No action required. No action required. PCL error: INITIALIZING FONT MANAGER Initialization has started.
PRINTER CONTROLLER MESSAGES Message Explanation/action SYSTEM COMMUNICATION FAULT, SEE MESSAGE AT CRT This message displays at the DocuPrint printer. A Show Status entered at the Printer Controller may not display any printer messages. This is caused by the printer losing communication with the Printer Controller and not reporting any appropriate messages.
49. 49Windows workstation messages This chapter alphabetically lists messages that may appear on your workstation monitor when you set up and submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). “Source” indicates the source of the message—either the DocuPrint Print Submission software or the DocuPrint print driver. When more than one action is specified, perform the first action. If the problem persists, go on to the next action.
WINDOWS WORKSTATION MESSAGES A matching Job Ticket has ben found for the selected Document file. Retrieve it? The XPPS software located a Job Ticket with the same name as your document file. Source Action DocuPrint Print Submission software DocuPrint print driver If you want to retrieve the matching Job Ticket, select OK. If you do not want to retrieve the matching Job Ticket, select Cancel. A printer already exists with this name.
WINDOWS WORKSTATION MESSAGES A Windows 95 function failed while attempting to browse for a network printer. Windows has run out of memory to run the application or Windows encountered an internal error while getting information about the selected network printer. Source Action DocuPrint print driver Check to see if there are any other applications running and close them OR Add more memory to your workstation. Restart Windows if closing the other applications does not work.
WINDOWS WORKSTATION MESSAGES An error occurred while sending the file to the print server for this printer. Call the System Administrator. There is a problem communicating with the printer. Source DocuPrint Print Submission software Action Contact your System Administrator. An error occurred while sending the job ticket to the print server for this printer. Call the System Administrator. There is a problem communicating with the printer.
WINDOWS WORKSTATION MESSAGES An error occurred while the Job Ticket file was being read. The file is corrupted. You tried to open a Job Ticket file, but the file has been corrupted. Source Action DocuPrint print driver Delete the file and create a new Job Ticket file. An error occurred while the Job Ticket file was being written. You must have write access. You tried to save a job ticket file, but you do not have write access to the directory you selected.
WINDOWS WORKSTATION MESSAGES An exception page can not be added when the Paper stock field is set to Current value and the “1” of the main stock's fields is set to Printer default. You have attempted to add an exception page with an illegal Paper stock value. Printer default is an acceptable value for Paper stock at the job level, but not at the page level.
WINDOWS WORKSTATION MESSAGES An internal initialization error has occurred in the Xerox Job Ticket Library. Either your workstation does not have enough memory or you are running more than 20 instances of Xerox Print Submission and Xerox print driver application. Source Action DocuPrint print driver Close down unnecessary applications, or add memory to your workstation. An internal processing error occurred during the printing operation. You may not have enough memory.
WINDOWS WORKSTATION MESSAGES An invalid insert position has been selected. An invalid insert position has been selected. The following are examples of invalid insert positions: zero, first insert at a position > 1, insert past last page at position 1. Source Action DocuPrint Print Submission software Enter a valid insert position. Argument %s is invalid. The argument specified on the command-line when launching XPPS is invalid.
WINDOWS WORKSTATION MESSAGES Bound jobs require a paper length of 11.0 inches (279 mm) or 11.7 inches (297 mm). You selected [Bound] for the Finishing option but selected a paper size that does not meet the requirements for bound print jobs. Source Action DocuPrint Print Submission software Select one of the following paper sizes: 8.5 x 11.0 inches (Letter), A4, or Custom with a selected paper length of 11.0 inches (279 millimeters) or 11.7 inches (297 millimeters).
WINDOWS WORKSTATION MESSAGES Copies must be 2-50 for uncollated stapled jobs. This message applies to the DocuTech Network Publisher 90 only. You selected [Uncollated] and one of the stapling options for the Finishing options, but entered a value in the Copies text box outside the available range for uncollated stapled jobs on the DocuTech 90.
WINDOWS WORKSTATION MESSAGES Copies must be 7-125 for uncollated bound jobs. You selected [Uncollated] and [Bound] for the Finishing options, but entered a value in the Copies text box outside the available range for uncollated bound jobs. Source Action DocuPrint Print Submission software Perform one of the following actions to change the printing options selected from the Job Ticket: • • Select [Collated] and try to print your job again. • Enter another value in the Copies text box.
WINDOWS WORKSTATION MESSAGES Do you wish to overwrite the current Job Ticket with the default values? You selected [New] in the Setup window. Source Action DocuPrint print driver Select [OK] to reset your current job ticket values to the default job ticket values or [Cancel] to leave the current job ticket values. Do you wish to reset to the default Job Ticket values? You selected [New] in the Setup window.
WINDOWS WORKSTATION MESSAGES Failed to print the document. An LPR operation timed out waiting for a response. Resend the job. An LPR operation timed-out and the document failed to print. The server to which you are printing may be down or the network may be slow. Source Action DocuPrint Print Submission software Try to print the document again. If the problem persists, increase the LPR printing time-out values (see the Windows XDS section of the Guide to Submitting Jobs from the Client).
WINDOWS WORKSTATION MESSAGES Found printer configuration information in old INI file. Would you like to move the configured printers to the new INI file? XDS has discovered configured printers from an older Xerox document submission application and would like to make these configured printers available to you. Source Action DocuPrint Print Submission software Select ’Yes’ if you wish to copy the configured printers from the old INI file to the new INI file.
WINDOWS WORKSTATION MESSAGES Job consisting entirely of transparencies cannot be stapled. [Transparency] was selected as the paper stock option but [Portrait Staple] was selected as the finishing option. Source Action DocuPrint Print Submission software If you select [Transparency] as one of your paper stock options, do not select a stapling option. Select None. Jobs that consist entirely of transparencies cannot be stapled or bound.
WINDOWS WORKSTATION MESSAGES One or more stocks have a paper weight that is not between 60 and 413 g/m2. One or more stocks have an invalid paper weight. Source Action DocuPrint Print Submission software Enter a valid weight. Only one Chapter Start can be programmed per page. You attempted to add a Chapter Start with the same Starting Page as an existing Chapter Start. Source Action DocuPrint Print Submission software Examine the Chapter Starts that are defined in the Chapter Starts dialog.
WINDOWS WORKSTATION MESSAGES Paper stock width must be from 203 mm to 216 mm, and the length must be from 254 mm to 356 mm. An invalid paper stock width or length was specified in the Custom Size dialog box. Source Action DocuPrint Print Submission software DocuPrint print driver Specify a width of 203 to 216 millimeters and a length of 254 to 356 millimeters. Paper stock width must be from 203 mm to 432 mm, and the length must be from 254 mm to 363 mm.
WINDOWS WORKSTATION MESSAGES Paper stock width must be from 8.00 inches to 8.50 inches, and the length must be from 10.00 inches to 14.02 inches. You specified an invalid paper stock size in the Custom Size dialog. Source Action DocuPrint Print Submission software Specify a valid paper stock size in the Custom Size dialog. Paper stock widths cannot vary by more than 0.5 inches (13 mm). Paper stocks were specified that differ by more than 0.5 inches (13 millimeters) in width.
WINDOWS WORKSTATION MESSAGES Paper stocks wider than 9.0 inches (229 mm) or longer than 14.3 inches (363 mm) cannot be bound or stapled. You selected [Bound] or a stapling option for the Finishing options but these options are not available for the paper size you are using. Source Action DocuPrint Print Submission software Select another paper stock that is less than 9.0 inches (229 millimeters) wide or less than 14.3 inches (363 millimeters) long.
WINDOWS WORKSTATION MESSAGES Some of the settings for paper stocks 2-10 are not permitted for signature jobs. The default setting will be substituted where necessary. You changed the job type from Standard to Signature. One or more of the stocks you had defined for this job are using options that are only available for a Standard job type. Source Action DocuPrint Print Submission software Perform one of the following steps: Select [Yes] to have the job type changed to Signature.
WINDOWS WORKSTATION MESSAGES The Account field may contain: upper case alphabetic characters, numerals 0 through 9, a blank, or the following characters: hyphen(-), slash(/), asterisk(*), plus sign(+), number sign(#), period(.). Invalid characters were entered in the Account text box. Source Action DocuPrint print driver Enter the account number again, using only the valid characters listed in the message. The Account field must contain at least 3 characters.
WINDOWS WORKSTATION MESSAGES The destination and the document file names must differ. In the Filename text box of the Destination dialog, you selected your document file or entered the same name as the document file you selected. The XPPS software requires the entry in the Filename text box to have a different directory path, name, or extension from the document file that you selected.
WINDOWS WORKSTATION MESSAGES The document cannot be copied to the spool directory on the print server for this printer. The directory does not exist or you do not have access rights. You tried to copy a document to a spool directory that you do not have access rights to. Source Action DocuPrint Print Submission software Exit the XPPS software and use the appropriate DOS commands to either change the access privileges for the directory or create them.
WINDOWS WORKSTATION MESSAGES The document could not be printed because the specified print queue does not exist on the print server for this printer. Call the System Administrator. You tried to print a document to a print queue that does not exist. Source Action DocuPrint Print Submission software Choose a different print queue or contact your System Administrator to create the print queue. The entered page range is invalid. An invalid page range was specified in the Special Pages dialog box.
WINDOWS WORKSTATION MESSAGES The file %s is invalid and can not be dropped. Skip this file and continue? One of the files dragged and then dropped onto the main XPPS dialog is invalid. The specified file may be corrupted or you do not have read access. You can skip processing of this file only or skip processing of all of the dropped files. Source Action DocuPrint Print Submission software DocuPrint print driver Make sure that you have read access to the specified file and try dropping it again.
WINDOWS WORKSTATION MESSAGES The Job Name field cannot contain an exclamation point; the job will fault at the printer. Do you want the Job Name to be automatically modified to remove the exclamation point? You have entered an exclamation point in the Job Name field. Source Action DocuPrint Print Submission software DocuPrint print driver Choose ’Yes’ to have the exclamation point automatically removed from the Job Name field. Choose ’No’ to manually remove it.
WINDOWS WORKSTATION MESSAGES The Job Ticket is invalid. You opened a file that is not a Job Ticket file, or the Job Ticket file is corrupt. Source Action DocuPrint Print Submission software DocuPrint print driver Select another Job Ticket with the extension .XJT or recreate the Job Ticket file. The Job Ticket file cannot be found. You must specify a name. The default Job Ticket file cannot be located. Source Action DocuPrint print driver.
WINDOWS WORKSTATION MESSAGES The local family mask file (.MSK) for this printer does not exist or cannot be opened. It should be located in your Windows directory. Notify the System Administrator. The configuration file on your system for the printer model specified in this named connection is missing or corrupt.
WINDOWS WORKSTATION MESSAGES The necessary Product Support Library is not loaded. The available Job Ticket features could not be determined. You have to reinstall XPPS. The necessary libraries for this print server are not loaded. Source Action DocuPrint Print Submission software DocuPrint print driver Reinstall the XPPS software and be sure to specify the print server that supports this printer when selecting the components to install. Reinstall XPPS. The Network Server configuration file (QUEUE.
WINDOWS WORKSTATION MESSAGES The page number specified by To exceeds the total number of pages in the job. A page range was specified in the To text box of the Special Pages dialog box that exceeds the number of pages in the job. Source Action DocuPrint print driver Make sure the number in the To text box is within the range of pages for the job. The page range From field must be numeric and greater than 0.
WINDOWS WORKSTATION MESSAGES The Print & Save Destination Job Ticket already exists. Overwrite it? You selected a job destination of Print & Save and the XPPS software has located a previously saved Job Ticket file. Source Action DocuPrint Print Submission software DocuPrint print driver Select [OK] to overwrite the existing Job Ticket file, or select [Cancel] to keep the saved Job Ticket file. The print job was cancelled. You have cancelled the print job from being sent to the printer.
WINDOWS WORKSTATION MESSAGES The printer setup structure for the Xerox Job Ticket Library could not be created and initialized. The Xerox PCL5e printer driver could not initialize the Job Ticket properties because the capabilities of the printer could not be determined due to a missing product support library or a missing local printer model configuration file. Windows may also have run out of memory to execute this operation.
WINDOWS WORKSTATION MESSAGES The Reprint or Print Server file path should not contain a drive specifier. Please enter a valid path and file that exists on the DocuSP Server. Should be no drive specifier for this path. Source Action DocuPrint Print Submission software DocuPrint print driver Remove the drive specifier from the path. The Save Destination Job Ticket already exists. Overwrite it? You selected a job destination of Save and the XPPS software has located a previously saved Job Ticket file.
WINDOWS WORKSTATION MESSAGES The specified file already exists. Overwrite it? An attempt to save a file was made with the same name as an existing file in the destination directory. Source Action DocuPrint print driver Either • • Select [OK] to overwrite the existing file or Select [Cancel] and change the name of the file you are saving. The Starting Page must be greater than zero. You specified a value of zero for the Starting Page in the Chapter Starts dialog.
WINDOWS WORKSTATION MESSAGES The support libraries that are required for the Xerox Job Ticket Library are not the most recent version. You may have to reinstall XPPS. The support files required for the DocuPrint software are an incorrect version. Source Action DocuPrint print driver Write down the message and ask your system administrator to reinstall the software. The support libraries required for the Xerox Job Ticket Library could not be initialized.
WINDOWS WORKSTATION MESSAGES The support libraries that are required for the Xerox Job Ticket Library could not be loaded. You may have to reinstall XDS. XDS is not installed correctly. One or more of the required TBRO?W.DLL files in the Windows SYSTEM directory is missing, corrupted, or is not the most recent version. Source Action DocuPrint print driver Restart Windows and reinstall XPPS. The Tab Control libraries that are required for the Xerox Job Ticket Library could not be loaded.
WINDOWS WORKSTATION MESSAGES The weight for Paper stock 1 is not between 60 and 413 g/m2. You specified a an invalid paper weight. Source Action DocuPrint print driver Specify a paper weight between 60 and 413 g/m2. The Windows 95 support libraries could not be loaded. You may have to reinstall XDS. Could not load libraries. Source Action DocuPrint print driver Reinstall XPPS. The X Image Shift must be from -17.0 inches to 17.0 inches, and the Y Image Shift must be from -14.3 inches to 14.3 inches.
WINDOWS WORKSTATION MESSAGES The X Image Shift must be from -216 mm to 216 mm, and the Y Image Shift must be from -356 mm to 356 mm. You entered an invalid number in the X Image Shift or the Y Image Shift text box in the Setup dialog. Source Action DocuPrint print driver Enter a value between -216 and 216 millimeters in the x Image Shift text box, or –356 and 356 millimeters in the Y Image Shift text box.
WINDOWS WORKSTATION MESSAGES The Xerox Document Submission Application cannot be loaded. The Resource Library file, XPPPRES.DLL, is the wrong version. You may have to reinstall XDS. The Resource library file, XPPPRES.DLL, is the wrong version. Source Action DocuPrint print driver Reinstall the XPPS software. The Xerox Document Submission Application cannot load the Resource Library file, XPPPRES.DLL. You may have to reinstall XDS. The Resource Library file, XPPPRES.DLL, could not be loaded.
WINDOWS WORKSTATION MESSAGES The Xerox Job Ticket libraries are invalid. You may have to reinstall XPPS. One or more of the XPPS support libraries are corrupt or are not the most recent version. Source Action DocuPrint print driver Restart Windows and reinstall XPPS. The Xerox Job Ticket Library cannot be loaded. The calling application is unknown. An unsupported application is trying to access the Xerox Job Ticket Library.
WINDOWS WORKSTATION MESSAGES The Xerox Job Ticket Library, XPPP.DLL, does not recognize this application. You may have to reinstall XDS. An implementation error exists in the version of software you are using. Source Action DocuPrint print driver Ask your system administrator for the most recent copy of the print driver. The Xerox Memory Allocation Library, XRXMEM.DLL, could not be loaded. You may have to reinstall XPPS. The Xerox Memory Allocation Library file, XRXMEM.DLL, is the wrong version.
WINDOWS WORKSTATION MESSAGES The Xerox Print Driver could not load the Xerox Connectivity Library file, XPPPNET.DLL. You may have to reinstall XPPS. The Xerox Connectivity Library file, XPPPNET.DLL, is the wrong version. Source Action DocuPrint print driver Reinstall the XPPS software. The Xerox Print Driver could not load the Xerox Job Ticket Libraries. You may have to reinstall XPPS. The libraries could not be loaded. Source Action DocuPrint print driver Reinstall XPPS.
WINDOWS WORKSTATION MESSAGES There have been changes made in the Paper Stocks dialog. Do you wish to save your changes before exiting the dialog? The Paper Stocks dialog was entered from one of the following parent dialogs: • • • • Chapter Starts Blank Page Inserts Covers Special Pages Changes were made to the Paper Stocks and an attempt was made to close the parent dialog before the changes to the Paper Stocks were saved.
WINDOWS WORKSTATION MESSAGES This print queue resides on a file server containing a previous version of software. Some Job Ticket options will not be available. The print queue that you have added to the list of available printers or that you have selected from the list of available printers does not contain the most recent version of the Network Server software. Some of the Job Ticket features in the Setup dialog will not be available.
WINDOWS WORKSTATION MESSAGES Transparencies require 1-sided for Sides Imaged. Please check the stocks being used in the Exception Pages dialog box. Transparency paper stock is being used by one or more of the Exception Pages that you have programmed, and you selected [2Sided] or [Head-to-Toe] from the Sides Imaged list box in the Setup dialog.
WINDOWS WORKSTATION MESSAGES Transparency, Tab and ordered Custom paper stock types require 1-sided for Sides Imaged. Please check the stocks being used in the Exception Pages dialog. [Transparency], [Precut Tab], [Full Cut Tab], or [Custom] ordered are being used by one or more of the Exception Pages that you have programmed, and you selected [2-Sided] or [Head-to-Toe] from the Sides Imaged list box in the Setup dialog.
WINDOWS WORKSTATION MESSAGES Uncollated transparencies cannot be stapled or bound. You selected [Uncollated] as the collation option in the Setup dialog and you selected [Portrait Staple], [Landscape Staple], [Dual Staple], or [Bound] as the Finishing option with a paper stock type of [Transparency]. Source Action DocuPrint print driver Perform one of the following steps: • Select the [Collated] option if you wish to use the paper stock type and the Finishing option that you have selected.
WINDOWS WORKSTATION MESSAGES XDS failed to initialize classes. Close all applications, then exit and restart Windows. The DocuPrint software failed to initialize properly. Source Action DocuPrint print driver Close all open applications and exit Windows. Restart Windows and try accessing the DocuPrint software again. XDS failed to initialize dialogs. Close all applications, then exit and restart Windows. The DocuPrint software failed to initialize properly.
WINDOWS WORKSTATION MESSAGES Your access rights to the file or directory are insufficient. The minimum rights that are required are WRITE and CREATE. The DocuTech-ready file could not be saved to the named directory because you do not have write privileges for the directory. Source Action DocuPrint print driver Perform one of the following: • Select another directory in which to store the DocuTech-ready file.
WINDOWS WORKSTATION MESSAGES 49-50 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE
49. 49Windows workstation messages This chapter alphabetically lists messages that may appear on your workstation monitor when you set up and submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). “Source” indicates the source of the message—either the DocuPrint Print Submission software or the DocuPrint print driver. When more than one action is specified, perform the first action. If the problem persists, go on to the next action.
WINDOWS WORKSTATION MESSAGES A matching Job Ticket has ben found for the selected Document file. Retrieve it? The XPPS software located a Job Ticket with the same name as your document file. Source Action DocuPrint Print Submission software DocuPrint print driver If you want to retrieve the matching Job Ticket, select OK. If you do not want to retrieve the matching Job Ticket, select Cancel. A printer already exists with this name.
WINDOWS WORKSTATION MESSAGES A Windows 95 function failed while attempting to browse for a network printer. Windows has run out of memory to run the application or Windows encountered an internal error while getting information about the selected network printer. Source Action DocuPrint print driver Check to see if there are any other applications running and close them OR Add more memory to your workstation. Restart Windows if closing the other applications does not work.
WINDOWS WORKSTATION MESSAGES An error occurred while sending the file to the print server for this printer. Call the System Administrator. There is a problem communicating with the printer. Source DocuPrint Print Submission software Action Contact your System Administrator. An error occurred while sending the job ticket to the print server for this printer. Call the System Administrator. There is a problem communicating with the printer.
WINDOWS WORKSTATION MESSAGES An error occurred while the Job Ticket file was being read. The file is corrupted. You tried to open a Job Ticket file, but the file has been corrupted. Source Action DocuPrint print driver Delete the file and create a new Job Ticket file. An error occurred while the Job Ticket file was being written. You must have write access. You tried to save a job ticket file, but you do not have write access to the directory you selected.
WINDOWS WORKSTATION MESSAGES An exception page can not be added when the Paper stock field is set to Current value and the “1” of the main stock's fields is set to Printer default. You have attempted to add an exception page with an illegal Paper stock value. Printer default is an acceptable value for Paper stock at the job level, but not at the page level.
WINDOWS WORKSTATION MESSAGES An internal initialization error has occurred in the Xerox Job Ticket Library. Either your workstation does not have enough memory or you are running more than 20 instances of Xerox Print Submission and Xerox print driver application. Source Action DocuPrint print driver Close down unnecessary applications, or add memory to your workstation. An internal processing error occurred during the printing operation. You may not have enough memory.
WINDOWS WORKSTATION MESSAGES An invalid insert position has been selected. An invalid insert position has been selected. The following are examples of invalid insert positions: zero, first insert at a position > 1, insert past last page at position 1. Source Action DocuPrint Print Submission software Enter a valid insert position. Argument %s is invalid. The argument specified on the command-line when launching XPPS is invalid.
WINDOWS WORKSTATION MESSAGES Bound jobs require a paper length of 11.0 inches (279 mm) or 11.7 inches (297 mm). You selected [Bound] for the Finishing option but selected a paper size that does not meet the requirements for bound print jobs. Source Action DocuPrint Print Submission software Select one of the following paper sizes: 8.5 x 11.0 inches (Letter), A4, or Custom with a selected paper length of 11.0 inches (279 millimeters) or 11.7 inches (297 millimeters).
WINDOWS WORKSTATION MESSAGES Copies must be 2-50 for uncollated stapled jobs. This message applies to the DocuTech Network Publisher 90 only. You selected [Uncollated] and one of the stapling options for the Finishing options, but entered a value in the Copies text box outside the available range for uncollated stapled jobs on the DocuTech 90.
WINDOWS WORKSTATION MESSAGES Copies must be 7-125 for uncollated bound jobs. You selected [Uncollated] and [Bound] for the Finishing options, but entered a value in the Copies text box outside the available range for uncollated bound jobs. Source Action DocuPrint Print Submission software Perform one of the following actions to change the printing options selected from the Job Ticket: • • Select [Collated] and try to print your job again. • Enter another value in the Copies text box.
WINDOWS WORKSTATION MESSAGES Do you wish to overwrite the current Job Ticket with the default values? You selected [New] in the Setup window. Source Action DocuPrint print driver Select [OK] to reset your current job ticket values to the default job ticket values or [Cancel] to leave the current job ticket values. Do you wish to reset to the default Job Ticket values? You selected [New] in the Setup window.
WINDOWS WORKSTATION MESSAGES Failed to print the document. An LPR operation timed out waiting for a response. Resend the job. An LPR operation timed-out and the document failed to print. The server to which you are printing may be down or the network may be slow. Source Action DocuPrint Print Submission software Try to print the document again. If the problem persists, increase the LPR printing time-out values (see the Windows XDS section of the Guide to Submitting Jobs from the Client).
WINDOWS WORKSTATION MESSAGES Found printer configuration information in old INI file. Would you like to move the configured printers to the new INI file? XDS has discovered configured printers from an older Xerox document submission application and would like to make these configured printers available to you. Source Action DocuPrint Print Submission software Select ’Yes’ if you wish to copy the configured printers from the old INI file to the new INI file.
WINDOWS WORKSTATION MESSAGES Job consisting entirely of transparencies cannot be stapled. [Transparency] was selected as the paper stock option but [Portrait Staple] was selected as the finishing option. Source Action DocuPrint Print Submission software If you select [Transparency] as one of your paper stock options, do not select a stapling option. Select None. Jobs that consist entirely of transparencies cannot be stapled or bound.
WINDOWS WORKSTATION MESSAGES One or more stocks have a paper weight that is not between 60 and 413 g/m2. One or more stocks have an invalid paper weight. Source Action DocuPrint Print Submission software Enter a valid weight. Only one Chapter Start can be programmed per page. You attempted to add a Chapter Start with the same Starting Page as an existing Chapter Start. Source Action DocuPrint Print Submission software Examine the Chapter Starts that are defined in the Chapter Starts dialog.
WINDOWS WORKSTATION MESSAGES Paper stock width must be from 203 mm to 216 mm, and the length must be from 254 mm to 356 mm. An invalid paper stock width or length was specified in the Custom Size dialog box. Source Action DocuPrint Print Submission software DocuPrint print driver Specify a width of 203 to 216 millimeters and a length of 254 to 356 millimeters. Paper stock width must be from 203 mm to 432 mm, and the length must be from 254 mm to 363 mm.
WINDOWS WORKSTATION MESSAGES Paper stock width must be from 8.00 inches to 8.50 inches, and the length must be from 10.00 inches to 14.02 inches. You specified an invalid paper stock size in the Custom Size dialog. Source Action DocuPrint Print Submission software Specify a valid paper stock size in the Custom Size dialog. Paper stock widths cannot vary by more than 0.5 inches (13 mm). Paper stocks were specified that differ by more than 0.5 inches (13 millimeters) in width.
WINDOWS WORKSTATION MESSAGES Paper stocks wider than 9.0 inches (229 mm) or longer than 14.3 inches (363 mm) cannot be bound or stapled. You selected [Bound] or a stapling option for the Finishing options but these options are not available for the paper size you are using. Source Action DocuPrint Print Submission software Select another paper stock that is less than 9.0 inches (229 millimeters) wide or less than 14.3 inches (363 millimeters) long.
WINDOWS WORKSTATION MESSAGES Some of the settings for paper stocks 2-10 are not permitted for signature jobs. The default setting will be substituted where necessary. You changed the job type from Standard to Signature. One or more of the stocks you had defined for this job are using options that are only available for a Standard job type. Source Action DocuPrint Print Submission software Perform one of the following steps: Select [Yes] to have the job type changed to Signature.
WINDOWS WORKSTATION MESSAGES The Account field may contain: upper case alphabetic characters, numerals 0 through 9, a blank, or the following characters: hyphen(-), slash(/), asterisk(*), plus sign(+), number sign(#), period(.). Invalid characters were entered in the Account text box. Source Action DocuPrint print driver Enter the account number again, using only the valid characters listed in the message. The Account field must contain at least 3 characters.
WINDOWS WORKSTATION MESSAGES The destination and the document file names must differ. In the Filename text box of the Destination dialog, you selected your document file or entered the same name as the document file you selected. The XPPS software requires the entry in the Filename text box to have a different directory path, name, or extension from the document file that you selected.
WINDOWS WORKSTATION MESSAGES The document cannot be copied to the spool directory on the print server for this printer. The directory does not exist or you do not have access rights. You tried to copy a document to a spool directory that you do not have access rights to. Source Action DocuPrint Print Submission software Exit the XPPS software and use the appropriate DOS commands to either change the access privileges for the directory or create them.
WINDOWS WORKSTATION MESSAGES The document could not be printed because the specified print queue does not exist on the print server for this printer. Call the System Administrator. You tried to print a document to a print queue that does not exist. Source Action DocuPrint Print Submission software Choose a different print queue or contact your System Administrator to create the print queue. The entered page range is invalid. An invalid page range was specified in the Special Pages dialog box.
WINDOWS WORKSTATION MESSAGES The file %s is invalid and can not be dropped. Skip this file and continue? One of the files dragged and then dropped onto the main XPPS dialog is invalid. The specified file may be corrupted or you do not have read access. You can skip processing of this file only or skip processing of all of the dropped files. Source Action DocuPrint Print Submission software DocuPrint print driver Make sure that you have read access to the specified file and try dropping it again.
WINDOWS WORKSTATION MESSAGES The Job Name field cannot contain an exclamation point; the job will fault at the printer. Do you want the Job Name to be automatically modified to remove the exclamation point? You have entered an exclamation point in the Job Name field. Source Action DocuPrint Print Submission software DocuPrint print driver Choose ’Yes’ to have the exclamation point automatically removed from the Job Name field. Choose ’No’ to manually remove it.
WINDOWS WORKSTATION MESSAGES The Job Ticket is invalid. You opened a file that is not a Job Ticket file, or the Job Ticket file is corrupt. Source Action DocuPrint Print Submission software DocuPrint print driver Select another Job Ticket with the extension .XJT or recreate the Job Ticket file. The Job Ticket file cannot be found. You must specify a name. The default Job Ticket file cannot be located. Source Action DocuPrint print driver.
WINDOWS WORKSTATION MESSAGES The local family mask file (.MSK) for this printer does not exist or cannot be opened. It should be located in your Windows directory. Notify the System Administrator. The configuration file on your system for the printer model specified in this named connection is missing or corrupt.
WINDOWS WORKSTATION MESSAGES The necessary Product Support Library is not loaded. The available Job Ticket features could not be determined. You have to reinstall XPPS. The necessary libraries for this print server are not loaded. Source Action DocuPrint Print Submission software DocuPrint print driver Reinstall the XPPS software and be sure to specify the print server that supports this printer when selecting the components to install. Reinstall XPPS. The Network Server configuration file (QUEUE.
WINDOWS WORKSTATION MESSAGES The page number specified by To exceeds the total number of pages in the job. A page range was specified in the To text box of the Special Pages dialog box that exceeds the number of pages in the job. Source Action DocuPrint print driver Make sure the number in the To text box is within the range of pages for the job. The page range From field must be numeric and greater than 0.
WINDOWS WORKSTATION MESSAGES The Print & Save Destination Job Ticket already exists. Overwrite it? You selected a job destination of Print & Save and the XPPS software has located a previously saved Job Ticket file. Source Action DocuPrint Print Submission software DocuPrint print driver Select [OK] to overwrite the existing Job Ticket file, or select [Cancel] to keep the saved Job Ticket file. The print job was cancelled. You have cancelled the print job from being sent to the printer.
WINDOWS WORKSTATION MESSAGES The printer setup structure for the Xerox Job Ticket Library could not be created and initialized. The Xerox PCL5e printer driver could not initialize the Job Ticket properties because the capabilities of the printer could not be determined due to a missing product support library or a missing local printer model configuration file. Windows may also have run out of memory to execute this operation.
WINDOWS WORKSTATION MESSAGES The Reprint or Print Server file path should not contain a drive specifier. Please enter a valid path and file that exists on the DocuSP Server. Should be no drive specifier for this path. Source Action DocuPrint Print Submission software DocuPrint print driver Remove the drive specifier from the path. The Save Destination Job Ticket already exists. Overwrite it? You selected a job destination of Save and the XPPS software has located a previously saved Job Ticket file.
WINDOWS WORKSTATION MESSAGES The specified file already exists. Overwrite it? An attempt to save a file was made with the same name as an existing file in the destination directory. Source Action DocuPrint print driver Either • • Select [OK] to overwrite the existing file or Select [Cancel] and change the name of the file you are saving. The Starting Page must be greater than zero. You specified a value of zero for the Starting Page in the Chapter Starts dialog.
WINDOWS WORKSTATION MESSAGES The support libraries that are required for the Xerox Job Ticket Library are not the most recent version. You may have to reinstall XPPS. The support files required for the DocuPrint software are an incorrect version. Source Action DocuPrint print driver Write down the message and ask your system administrator to reinstall the software. The support libraries required for the Xerox Job Ticket Library could not be initialized.
WINDOWS WORKSTATION MESSAGES The support libraries that are required for the Xerox Job Ticket Library could not be loaded. You may have to reinstall XDS. XDS is not installed correctly. One or more of the required TBRO?W.DLL files in the Windows SYSTEM directory is missing, corrupted, or is not the most recent version. Source Action DocuPrint print driver Restart Windows and reinstall XPPS. The Tab Control libraries that are required for the Xerox Job Ticket Library could not be loaded.
WINDOWS WORKSTATION MESSAGES The weight for Paper stock 1 is not between 60 and 413 g/m2. You specified a an invalid paper weight. Source Action DocuPrint print driver Specify a paper weight between 60 and 413 g/m2. The Windows 95 support libraries could not be loaded. You may have to reinstall XDS. Could not load libraries. Source Action DocuPrint print driver Reinstall XPPS. The X Image Shift must be from -17.0 inches to 17.0 inches, and the Y Image Shift must be from -14.3 inches to 14.3 inches.
WINDOWS WORKSTATION MESSAGES The X Image Shift must be from -216 mm to 216 mm, and the Y Image Shift must be from -356 mm to 356 mm. You entered an invalid number in the X Image Shift or the Y Image Shift text box in the Setup dialog. Source Action DocuPrint print driver Enter a value between -216 and 216 millimeters in the x Image Shift text box, or –356 and 356 millimeters in the Y Image Shift text box.
WINDOWS WORKSTATION MESSAGES The Xerox Document Submission Application cannot be loaded. The Resource Library file, XPPPRES.DLL, is the wrong version. You may have to reinstall XDS. The Resource library file, XPPPRES.DLL, is the wrong version. Source Action DocuPrint print driver Reinstall the XPPS software. The Xerox Document Submission Application cannot load the Resource Library file, XPPPRES.DLL. You may have to reinstall XDS. The Resource Library file, XPPPRES.DLL, could not be loaded.
WINDOWS WORKSTATION MESSAGES The Xerox Job Ticket libraries are invalid. You may have to reinstall XPPS. One or more of the XPPS support libraries are corrupt or are not the most recent version. Source Action DocuPrint print driver Restart Windows and reinstall XPPS. The Xerox Job Ticket Library cannot be loaded. The calling application is unknown. An unsupported application is trying to access the Xerox Job Ticket Library.
WINDOWS WORKSTATION MESSAGES The Xerox Job Ticket Library, XPPP.DLL, does not recognize this application. You may have to reinstall XDS. An implementation error exists in the version of software you are using. Source Action DocuPrint print driver Ask your system administrator for the most recent copy of the print driver. The Xerox Memory Allocation Library, XRXMEM.DLL, could not be loaded. You may have to reinstall XPPS. The Xerox Memory Allocation Library file, XRXMEM.DLL, is the wrong version.
WINDOWS WORKSTATION MESSAGES The Xerox Print Driver could not load the Xerox Connectivity Library file, XPPPNET.DLL. You may have to reinstall XPPS. The Xerox Connectivity Library file, XPPPNET.DLL, is the wrong version. Source Action DocuPrint print driver Reinstall the XPPS software. The Xerox Print Driver could not load the Xerox Job Ticket Libraries. You may have to reinstall XPPS. The libraries could not be loaded. Source Action DocuPrint print driver Reinstall XPPS.
WINDOWS WORKSTATION MESSAGES There have been changes made in the Paper Stocks dialog. Do you wish to save your changes before exiting the dialog? The Paper Stocks dialog was entered from one of the following parent dialogs: • • • • Chapter Starts Blank Page Inserts Covers Special Pages Changes were made to the Paper Stocks and an attempt was made to close the parent dialog before the changes to the Paper Stocks were saved.
WINDOWS WORKSTATION MESSAGES This print queue resides on a file server containing a previous version of software. Some Job Ticket options will not be available. The print queue that you have added to the list of available printers or that you have selected from the list of available printers does not contain the most recent version of the Network Server software. Some of the Job Ticket features in the Setup dialog will not be available.
WINDOWS WORKSTATION MESSAGES Transparencies require 1-sided for Sides Imaged. Please check the stocks being used in the Exception Pages dialog box. Transparency paper stock is being used by one or more of the Exception Pages that you have programmed, and you selected [2Sided] or [Head-to-Toe] from the Sides Imaged list box in the Setup dialog.
WINDOWS WORKSTATION MESSAGES Transparency, Tab and ordered Custom paper stock types require 1-sided for Sides Imaged. Please check the stocks being used in the Exception Pages dialog. [Transparency], [Precut Tab], [Full Cut Tab], or [Custom] ordered are being used by one or more of the Exception Pages that you have programmed, and you selected [2-Sided] or [Head-to-Toe] from the Sides Imaged list box in the Setup dialog.
WINDOWS WORKSTATION MESSAGES Uncollated transparencies cannot be stapled or bound. You selected [Uncollated] as the collation option in the Setup dialog and you selected [Portrait Staple], [Landscape Staple], [Dual Staple], or [Bound] as the Finishing option with a paper stock type of [Transparency]. Source Action DocuPrint print driver Perform one of the following steps: • Select the [Collated] option if you wish to use the paper stock type and the Finishing option that you have selected.
WINDOWS WORKSTATION MESSAGES XDS failed to initialize classes. Close all applications, then exit and restart Windows. The DocuPrint software failed to initialize properly. Source Action DocuPrint print driver Close all open applications and exit Windows. Restart Windows and try accessing the DocuPrint software again. XDS failed to initialize dialogs. Close all applications, then exit and restart Windows. The DocuPrint software failed to initialize properly.
WINDOWS WORKSTATION MESSAGES Your access rights to the file or directory are insufficient. The minimum rights that are required are WRITE and CREATE. The DocuTech-ready file could not be saved to the named directory because you do not have write privileges for the directory. Source Action DocuPrint print driver Perform one of the following: • Select another directory in which to store the DocuTech-ready file.
WINDOWS WORKSTATION MESSAGES 49-50 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE
50. 50Macintosh workstation messages This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action. If you have performed all of the specified actions and the problem is not resolved, contact your System Administrator for assistance.
MACINTOSH WORKSTATION MESSAGES JPM down. The AppleTalk connection between your workstation and the Printer Controller may be lost. Action Write down the message and ask your system administrator to check the connection. The system may need to be restarted at the Printer Controller. Pages in the document are larger than the printer’s paper size. Do you want to print anyway? The paper size in the printer is smaller than the size you specified in the Page Setup menu of the File pull-down menu.
MACINTOSH WORKSTATION MESSAGES The selected ticket is not valid. The previous ticket remains in effect 002029 The default job ticket selected in the User Preferences dialog box is invalid. Action Use “Show Additional files” to locate the default Job Ticket. If necessary, contact your system administrator. There is a printing problem. Please choose PrintMonitor from the Application menu or check the PrintMonitor window. There is some type of printing problem.
MACINTOSH WORKSTATION MESSAGES 50-4 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE
50. 50Macintosh workstation messages This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action. If you have performed all of the specified actions and the problem is not resolved, contact your System Administrator for assistance.
MACINTOSH WORKSTATION MESSAGES JPM down. The AppleTalk connection between your workstation and the Printer Controller may be lost. Action Write down the message and ask your system administrator to check the connection. The system may need to be restarted at the Printer Controller. Pages in the document are larger than the printer’s paper size. Do you want to print anyway? The paper size in the printer is smaller than the size you specified in the Page Setup menu of the File pull-down menu.
MACINTOSH WORKSTATION MESSAGES The selected ticket is not valid. The previous ticket remains in effect 002029 The default job ticket selected in the User Preferences dialog box is invalid. Action Use “Show Additional files” to locate the default Job Ticket. If necessary, contact your system administrator. There is a printing problem. Please choose PrintMonitor from the Application menu or check the PrintMonitor window. There is some type of printing problem.
MACINTOSH WORKSTATION MESSAGES 50-4 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE
51. 51DOS workstation messages This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS from a DOS workstation. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action. If you have performed all of the specified actions and the problem is not resolved, contact your system administrator for assistance.
DOS WORKSTATION MESSAGES Can’t add file to internal table: There is an internal error, probably due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements. If problem persists, contact your service representative. Can’t get file from internal table: <#> There is an internal error, probably due to a lack of memory. Action Write down the message.
DOS WORKSTATION MESSAGES Couldn’t encode job ticket to file An internal error occurred while the DocuPrint NPS printer was writing to a local temporary file. Action Write down the message and contact your system administrator. Couldn’t initialize internal table There is an internal error, probably due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements.
DOS WORKSTATION MESSAGES Error getting unique data filename The print command was entered, but an internal error occurred while the system was creating a unique filename. Action Write down the message and contact your system administrator. Error opening configuration file: The listjob, listq, or print command was entered, but the software is unable to communicate with the Printer Controller.
DOS WORKSTATION MESSAGES JobTicket__Overlay() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. Job Ticket__SetDispositions() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. Job Ticket__SetSender() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative.
DOS WORKSTATION MESSAGES lpr:tab__2__ps: copy file is too large The lpr command was entered, but the job is too large for it. This is a limitation of the lpr command, not the DocuPrint print job utility. Action Allocate more space on the disk drive where the directory tmp resides. Memory allocation error: The print command was entered, but an internal error occurred due to a lack of memory. Action Write down the message.
DOS WORKSTATION MESSAGES Server or directory unreachable You entered the listjob, listq, or print command, but the software couldn’t communicate with the Printer Controller. Action Write down the message. Ask your system administrator to check communication between your workstation and the Printer Controller and to verify that the installation procedure was successfully completed. SetOfDisp__Create() The print command was entered, but an internal error occurred.
DOS WORKSTATION MESSAGES Unable to find server name In entering the print command, a valid value for the -server option was not specified. Action 51-8 Reenter the print command, making sure you specify a valid value for this option. Refer to the Guide to Submitting Jobs from the Client for acceptable values.
51. 51DOS workstation messages This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS from a DOS workstation. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action. If you have performed all of the specified actions and the problem is not resolved, contact your system administrator for assistance.
DOS WORKSTATION MESSAGES Can’t add file to internal table: There is an internal error, probably due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements. If problem persists, contact your service representative. Can’t get file from internal table: <#> There is an internal error, probably due to a lack of memory. Action Write down the message.
DOS WORKSTATION MESSAGES Couldn’t encode job ticket to file An internal error occurred while the DocuPrint NPS printer was writing to a local temporary file. Action Write down the message and contact your system administrator. Couldn’t initialize internal table There is an internal error, probably due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements.
DOS WORKSTATION MESSAGES Error getting unique data filename The print command was entered, but an internal error occurred while the system was creating a unique filename. Action Write down the message and contact your system administrator. Error opening configuration file: The listjob, listq, or print command was entered, but the software is unable to communicate with the Printer Controller.
DOS WORKSTATION MESSAGES JobTicket__Overlay() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. Job Ticket__SetDispositions() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. Job Ticket__SetSender() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative.
DOS WORKSTATION MESSAGES lpr:tab__2__ps: copy file is too large The lpr command was entered, but the job is too large for it. This is a limitation of the lpr command, not the DocuPrint print job utility. Action Allocate more space on the disk drive where the directory tmp resides. Memory allocation error: The print command was entered, but an internal error occurred due to a lack of memory. Action Write down the message.
DOS WORKSTATION MESSAGES Server or directory unreachable You entered the listjob, listq, or print command, but the software couldn’t communicate with the Printer Controller. Action Write down the message. Ask your system administrator to check communication between your workstation and the Printer Controller and to verify that the installation procedure was successfully completed. SetOfDisp__Create() The print command was entered, but an internal error occurred.
DOS WORKSTATION MESSAGES Unable to find server name In entering the print command, a valid value for the -server option was not specified. Action 51-8 Reenter the print command, making sure you specify a valid value for this option. Refer to the Guide to Submitting Jobs from the Client for acceptable values.
52. 52UNIX workstation messages This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action. If you have performed all of the specified actions and the problem is not resolved, contact your System Administrator for assistance.
UNIX WORKSTATION MESSAGES Can’t add file to internal table: There is an internal error, possibly due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements. Can’t create job ticket There is an internal error, possibly due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements.
UNIX WORKSTATION MESSAGES Can’t open local printer file: Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the installation procedure was successfully completed. Can’t pop file from internal table: <#> There is an internal error, possibly due to a lack of memory. Action Write down the message.
UNIX WORKSTATION MESSAGES Error copying STANDARD-INPUT Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the installation procedure was successfully completed. Error getting initial working directory Your client software was unable to access the initial working directory.
UNIX WORKSTATION MESSAGES JobTicket__DecodeAXJT() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. JobTicket error for option: The print command was entered, but an internal error occurred, probably due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements.
UNIX WORKSTATION MESSAGES JTDocument|ter__Create() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. JTDocument|ter__Next() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. lpr:tab__2__ps: copy file is too large The lpr command was entered, but the job is too large.
UNIX WORKSTATION MESSAGES Print request not forwarded, server or directory unreachable The listjob, listq, or print command was entered, but the software couldn’t communicate with the Printer Controller. Action Write down the message. Ask your system administrator to check communication between your workstation and the Printer Controller and to verify that the file sent is not too large.
UNIX WORKSTATION MESSAGES Unable to find listfile In entering the print command, no value for the -listfile option was specified. Action Reenter the command, making sure you specify a value for this option. Refer to the Guide to Submitting Jobs from the Client for acceptable values. Unable to find server name In entering the print command, no valid value for the -server option was specified. Action 52-8 Reenter the command, making sure you specify a valid value for this option.
52. 52UNIX workstation messages This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action. If you have performed all of the specified actions and the problem is not resolved, contact your System Administrator for assistance.
UNIX WORKSTATION MESSAGES Can’t add file to internal table: There is an internal error, possibly due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements. Can’t create job ticket There is an internal error, possibly due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements.
UNIX WORKSTATION MESSAGES Can’t open local printer file: Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the installation procedure was successfully completed. Can’t pop file from internal table: <#> There is an internal error, possibly due to a lack of memory. Action Write down the message.
UNIX WORKSTATION MESSAGES Error copying STANDARD-INPUT Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the installation procedure was successfully completed. Error getting initial working directory Your client software was unable to access the initial working directory.
UNIX WORKSTATION MESSAGES JobTicket__DecodeAXJT() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. JobTicket error for option: The print command was entered, but an internal error occurred, probably due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements.
UNIX WORKSTATION MESSAGES JTDocument|ter__Create() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. JTDocument|ter__Next() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. lpr:tab__2__ps: copy file is too large The lpr command was entered, but the job is too large.
UNIX WORKSTATION MESSAGES Print request not forwarded, server or directory unreachable The listjob, listq, or print command was entered, but the software couldn’t communicate with the Printer Controller. Action Write down the message. Ask your system administrator to check communication between your workstation and the Printer Controller and to verify that the file sent is not too large.
UNIX WORKSTATION MESSAGES Unable to find listfile In entering the print command, no value for the -listfile option was specified. Action Reenter the command, making sure you specify a value for this option. Refer to the Guide to Submitting Jobs from the Client for acceptable values. Unable to find server name In entering the print command, no valid value for the -server option was specified. Action 52-8 Reenter the command, making sure you specify a valid value for this option.
