Xerox DocuPrint 100/115/135/180 EPS operator guide 701P24790 April, 2005
Prepared by: Xerox Corporation Global Knowledge and Language Services 800 Philips Road Bldg. 845-17S Webster, New York 14580 USA ©2005 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory judicial law or hereinafter granted, including without limitation, material generated from the software programs displayed on the screen such as icons, screen displays, or looks.
Table of contents Safety Laser safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Ozone information: U. S. only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Operation safety: U. S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Operation safety: Europe . . . . . . . . . . . . . . . . . .
Ta b le of c o nt e nts 7 by 10 inch enablement kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bypass transport paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controller overview . . . . . . . . . . . .
Tab l e of c o n te nts 4 Maintaining the system Paper care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Storing paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Conditioning paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Paper curl . . . . . . . . . . . . . . . . . . . . . . . .
Ta b le of c o nt e nts Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Aids to paper jam clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing paper jams in all printer areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking job integrity following a paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Laser safety WARNING: Adjustments, use of controls, or performance of procedures other than those specified herein may result in hazardous light exposure. The Xerox DocuPrint printers are certified to comply with the performance standards of the U.S. Department of Health, Education, and Welfare for Class 1 laser products. Class 1 laser products do not emit hazardous radiation.
Safety approved by safety agencies, and they comply with environmental standards. Please observe the following precautions to ensure your continued safety. WARNING: Improper connection of the equipment grounding conductor may result in risk of electrical shock. • Always connect equipment to a properly grounded electrical outlet. If in doubt, have the outlet checked by a qualified electrician.
Safety Please contact your Xerox representative for more information. Warning markings All warning instructions marked on or supplied with the product should be followed. This WARNING alerts users to areas of the product where there is the possibility of personal damage. This WARNING alerts users to areas of the product where there are heated surfaces, which should not be touched.
Safety Never push objects of any kind into the ventilation vents of the product. Operator accessible areas This product has been designed to restrict operator access to safe areas only. Operator access to hazardous areas is restricted with covers or guards, which would require a tool to remove. Never remove these covers or guards. Maintenance Any operator product maintenance procedures will be described in the user documentation supplied with the product.
Safety radiation for the ISM equipment may have to be limited or special mitigation measures taken. This is a Class A product. In a domestic environment this product may cause radio frequency interference, in which case the user may be required to take adequate measures. Shielded interface cables must be used with this product to maintain compliance with Council Directive 89/36/EEC.
Safety For further information For more information on Environment, Health and Safety in relation to this Xerox product and supplies, please contact the following customer help lines: Europe: +44 1707 353434 USA: 1 800 8286571 Canada: 1 800 8286571 x Operator Guide
Introduction This document provides information on how to perform operator tasks for the DocuPrint 100/115/135/155/180 Enterprise Printing System (EPS). About this guide Before using this documentation, become familiar with its contents and conventions. Contents This guide contains the following: • Chapter 1, “Overview,” provides a functional overview of the system; describes the controller and printer components; and explains the printing process, and the job flow.
Introduction • Initial capital and angle brackets: Within procedures, the names of keys are shown with an initial capital and within angle brackets (for example, press ). • Angle brackets: Variable information, or the position of a specified argument in the command syntax, appears in angle brackets (for example, List Fonts ). • Fixed pitch font: Within procedures, text and numbers that you enter are shown in a bold, fixed pitch (“computer”) font (for example, enter privilege operator).
Introduction DocuPrint 100/115/135/155/180 EPS documentation The following documents contain information on the Xerox DocuPrint 100/115/135/155/180 EPS: Operator Guide • Customer Documentation CD • Xerox DocuPrint 100/115/135/155/180 EPS Operator Guide • Xerox Document Services Platform Using LCDS Print Description Language • Xerox DocuPrint 100/115/135/155/180 EPS Installation Planning Guide • Xerox DocuPrint 100/115/135/155/180 EPS NPS/IPS Extension Operations Guide • Xerox DocuPrint EPS Fon
Introduction xiv Operator Guide
1 Overview This chapter provides a functional overview of the entire system, as well as an overview of the controller and the printer portions of the system. Functional overview The Xerox DocuPrint 100/115/135/155/180 EPS prints high quality, high resolution monochrome documents in simplex or duplex mode at high production speeds, from LCDS, PostScript, PCL, and other data streams.
Overview Host connectivity options The Xerox DocuPrint 100/115/135/155/180 EPS can receive data from a host in the following ways: • Over a channel with bus and tag cable connection • Through a network interface, using Novell, TCP/IP, or AppleTalk protocols Your system may have one or both of these configurations. QTC Figure 1-1 Configurations supported for the Xerox DocuPrint 100/115/135/155/180 EPS 1. 2. 3. 4. 5. 6. 7. 8.
Overview Data formats supported The Xerox DocuPrint 100/115/135/155/180 EPS can print the following data formats: • ASCII • LCDS • PCL • PDF • PostScript • TIFF • IPDS • PPML The system prints LCDS data from a mainframe host computer, emulating an IBM 4245 or 3211 page printer. The printing system can receive data over a channel through bus and tag cables, and through the Socket Gateway or lpr using TCP/IP protocol.
Overview The printer functions best and produces the best print quality when using stocks that have the correct: • Size • Weight • Type • Color For more comprehensive information on paper stocks for Xerox printers, refer to Helpful Facts about Paper. Stock sizes The Xerox DocuPrint 100/115/135/155/180 EPS supports the following sizes of stock: Table 1-2 Stock sizes Name of stock Size in inches Size in millimeters Special requirements US Letter 8.5 by 11 inches 216 by 279 mm US Legal 8.
Overview NOTE: The equivalent grams per square meter of 20 pound paper is actually 75 gsm. However, there is no standard 75 gsm paper. The available stock that is closest in weight to 20 pound paper is 80 gsm. Special stocks The following special stocks can be used with the DP 100/115/ 135/155/180 EPS: • Labels: Must be the type designed for high-speed printers and must meet the specifications described in the section above. Loading instructions are printed on all paper trays.
Overview Printing process and job flow This section describes how the system software processes are used as a typical job flows through the system. Figure 1-2 Job flow 1. 2. 3. 4. 5. Job Input Queue Decomposer Output queue Printer Refer to the Job Flow diagram above for the following work flow process. 1. Job: The job and the job ticket (if applicable) are received from the network by one of the protocol gateways. 2. Input queue: The Job Pool Manager (JPM) process transfers the job into the input queue.
Overview printer). After the job has successfully printed, it is removed from the Output Queue and also from the Input Queue, if the Input Property for the queue is set to spool. The ps –e or ps –ef commands can be used to list the system software processes. A varying process identification number is listed along with each process. NOTE: The printing process and job flow is different for PostScript, PCL, TIFF, ASCII, PDF jobs (that is, non-LCDS jobs) and for LCDS jobs.
Overview Figure 1-3 Submission and print order of jobs in a queue 1. 2. 3. 4. 5. 6. Queue overrides Exception pages Job ticket Submission print protocol (lp, lpr, nprint) Set page device values/PCL copy count Queue defaults You can make changes to the printing attributes of a PostScript, PCL, TIFF, ASCII, and PDF job (that is, a non-LCDS job), as long as the job is not streaming. This includes changing the type of paper on which it is printed or specifying printing order from last page to first (N to 1).
Overview Table 1-3 Throughput speeds Printing system Maximum throughput Maximum throughput with 7 by 10 in / 178 by 254 mm paper DP100 EPS 100 ppm 100 ppm DP115 EPS 115 ppm 115 ppm DP135 EPS 135 ppm 154 ppm DP155 EPS 155 ppm 155 ppm DP180 EPS 180 ppm 206 ppm NOTE: Pages per minute refers to sides of a printed sheet (actually impressions per minute). Using the smaller papers, such as 7 by 10 inch / 178 by 254 mm or B5, the printer can print at maximum speed.
Overview Printer components The components and special features of the Xerox DocuPrint 100/ 115/135/155/180 EPS printer are shown in the following figure. Figure 1-4 Printer components 1. 2. 3. 4. 5. 6. Processor feeder trays Sample tray Attention light Purge tray Feeder/stacker module Inverter feeder/stacker NOTE: Some printer configurations may include a control console (not shown).
Overview Attention light An Attention light is mounted on top of the inverter module. This light either blinks or modulates (alternately brightens and dims) when the printer requires operator attention. The light has three states: • Off: No printer problems exist that require attention. • Steady light: A situation exists that needs attention soon. • Flashing: The printer has stopped and requires your attention immediately.
Overview Figure 1-5 Feeder tray control panel 1. 2. 3. 4. Ready to Open indicator on feeder trays Please Wait indicator on feeder trays Tray Unlock button (feeder) Ready to Open indicator on feeder trays Please Wait indicator on feeder trays Tray Unlock button (feeder) Paper Level indicators on feeder trays Glows green when the tray can be pulled out and paper can be added to it. Shows that the tray is in motion.
Overview Figure 1-6 High capacity stackers (HCS) The stackers can stack the printed output in the bin three ways: • Directly onto the bin platform. • Into a container that is set on top of the bin platform. NOTE: The stacking capacity is approximately 100 to 150 sheets less when stacking into a container. • Onto a pallet without a container (for paper sizes 11 by 17 inches or A3 only).
Overview 2. Please Wait indicator on stacker bins 3. Bin Unload button on stacker 4. In Use indicator on stacker bin Ready to Unload indicator on stacker bins Please Wait indicator on stacker bins Bin Unload button on stacker In Use indicator on stacker bin When this indicator glows, you can remove printed sheets from the stacker bin. When this indicator glows, the elevator is in motion. This indicator turns off when the platform reaches its destination. Lowers the bin elevator.
Overview Printer control console (not shown) Where available, the printer control console is the color monitor located on top of the printer. It keeps you informed of the printer status, and enables you to control certain functions of the printer, such as stopping printing and continuing an interrupted job, without returning to the controller. Printer configurations The standard printer configuration consists of an inverter feeder/ stacker plus one additional feeder/stacker.
Overview Figure 1-10 Printer with inverter feeder/stacker + feeder/stacker + feeder/stacker + feeder/stacker NOTE: The bypass transport device is not available for this configuration (four feeder/stacker modules). Printer options The printing system is available in several configurations, and may be connected to a bypass transport. Bypass transport The bypass transport option enables third-party finishing devices to interface directly with the printing system.
Overview Figure 1-11 Printer with inverter feeder/stacker + feeder/stacker + bypass transport Figure 1-12 Printer with inverter feeder/stacker + feeder/stacker + feeder/stacker + bypass transport The illustrations above show a printer with two feeder/stacker modules and a bypass transport, and a printer with three feeder/ stacker modules and a bypass transport. With the bypass transport installed, the printer can support up to three feeder/ stacker modules, including the inverter feeder/stacker.
Overview The input enablement device is NOT an option on the Xerox DocuPrint 155 and 180 EPS. NOTE: The input enablement device is available only for the Xerox DocuPrint 100, 115, and 135 EPS. 7 by 10 inch enablement kit The 7 by 10 inch enablement kit allows the printing system to print on 7 by 10 inch/178 by 254 mm paper size, with throughput speed of up to 206 PPM.
Overview Figure 1-13 Route of paper through the printer 1. Processor feeder tray 1 2. Processor feeder tray 2 3. High-capacity feeder tray 3 a. Side 1 of sheet leaving feeder tray b. Drilled holes (on right edge) c. Origin 0,0: portrait orientation 4. High-capacity feeder tray 4 a. Side 1 of sheet leaving feeder tray b. Drilled holes (on right edge) c. Origin 0,0: portrait orientation 5. Inverter 6. Duplex inverter 7. Sample tray 8. Disk inversion 9. High-capacity stacker bin A a.
Overview 11. Purge tray 12. Bypass transport a. Side 2 of sheet passing through bypass transport b. Drilled holes (on left edge) c. Origin 0,0: portrait orientation Bypass transport paper path The following figure shows the paper path through the bypass transport, viewed from the front of the printer. Figure 1-14 Bypass transport paper path 1. Sheet path 2. Exit rollers 3.
Overview software, known as DocuSP software, which manages all printing, diagnostic, and administrative functions on the printing system. The DocuSP software includes a full-color graphical user interface, which enables you to interact with the printing system to set up and configure the system, to set up and implement system options, to run print jobs, etc. Online Help (menus and buttons) provides access to online help that contains information when requested.
Overview Figure 1-15 Sun Blade 1000/2000 1. Controller stand 2. Mouse 3. 18/36-track cartridge tape drive (optional) 4. Processor 5. Diskette drive 6. CD drive 7. Quarter-inch cartridge (QIC) tape drive 8. External fixed disk drive (optional) 9. Keyboard 10.
Overview Figure 1-16 Sun Blade 2500 or Sun W1100z controller 1. Display monitor 2. External diskette drive 3. Keyboard 4. Mouse 5. External fixed disk drive (optional) 6. Quarter-inch cartridge (QIC) tape drive 7. Processor 8. DVD/CD-RW drive 9. 18/36-track cartridge tape drive (optional) 10.
Overview The Sun workstation controller may contain the following hardware components: • Processor (system unit) containing the following: – One or two UltraSPARC high-speed processing unit (CPU) modules – One or two 1-GB memory modules Note: In Xerox Europe, all printers use a 2 GB memory configuration.
Overview Figure 1-17 Drive locations on Sun Blade 1000/2000 1. CD drive 2. Diskette drive Figure 1-18 DVD/CD-RW drive location on the Sun Blade 2500 or or Sun W1100z • Keyboard Operator Guide Back panel: The back panel of the processor has a power receptacle and outlet, connectors, connector openings, ports, fan, and vent. The keyboard consists of alphanumeric keys similar to a typewriter, symbols and special character keys, an extended character set, and function keys.
Overview functions such as requesting sample prints, or shutting down the system. Mouse The mouse is another main method of communicating with the printer. Display monitor The LCD monitor allows you to interact with the printer and to monitor its interaction with the various components. During a print job, printer error messages may display to notify you of any unexpected conditions.
Overview Offline interface The Xerox DocuPrint 100/115/135/155/180 EPS supports three types of peripheral devices from which you can import resource files such as forms, fonts, and JSLs, and receive print data from tape. These devices are called “peripheral” because they handle media external to the system disk.
Overview 1. Vents in front of processor 2. Vents in back of processor Figure 1-20 Sun Blade 2500 and Sun W1100z common fan and vent locations to keep clear 1. Vents in front of processor 2. Vents in back of processor CAUTION: Do not place the monitor on top of the processor. Do not block any fan or vent on the front, sides, or rear of the processor. Do not: 1- 2 8 • Do not place the monitor and processor on a desk or table top. • Do not place the monitor on top of the processor.
Overview Tape drives overview The DocuPrint 100/115/135/155/180 EPS supports several types of tape drives that may be used to load resources (forms, fonts, etc.) or to submit offline LCDS print jobs. The 26-track cartridge tape drive, provided with your Xerox DocuPrint 100/115/135/155/180 EPS, can be used only to import resources to the system disk. 9-track and 36-track tape drives can be used to submit print jobs to the DocuPrint EPS, or load resources.
Overview Figure 1-22 18/36-track cartridge tape drive Peripheral cabinet (9-track and 18/36track tape drives) Some Xerox customers may already have a peripheral cabinet that houses a 9-track magnetic and an 18/36-track cartridge tape drive. The DP EPS supports existing peripheral cabinets, but they are not available with new systems.
Overview • If an exact match is found, the print job continues. • If an exact match is not found, the programmer can specify in the job for the printer to do one of the following: – Stop printing the job and print an error sheet. – Print the data on an oversized sheet. If you encounter any problems related to paper sizing, contact your lead operator or Xerox service representative. Long and short edge feeding To feed through the printer, the leading edge of the paper must be at least 10 inches long.
Overview shows that the shorter the paper width, the higher the pitch mode and the faster the throughput speed (higher page per minute rate). Table 1-5 Throughput data for DP100 Pitch Paper width Speed 5 7 to 12.12 in / 178 to 308 mm 100 ppm 4 12.12 to 15.31 in / 308 to 389 mm 77 ppm 3 15.31 to 17 in / 389 to 432 mm 58 ppm Table 1-6 Throughput data for DP115 Pitch Paper width Speed 6 7 to 10.19 in / 178 to 259 mm 116 ppm 5 10.19 to 12.12 in / 259 to 308 mm 96 ppm 4 12.12 to 15.
Overview Table 1-9 Throughput data for DP180 Pitch Paper width Speed 8 7 to 7.4 in / 178 to 188 mm 206 ppm 7 7.4 to 9.01 in / 188 to 229 mm 180 ppm 6 9.01 to 10.19 in / 229 to 259 mm 154 ppm 5 10.19 to 12.12 in / 259 to 308 mm 128 ppm 4 12.12 to 15.31 in / 308 to 389 mm 103 ppm 3 15.31 to 17 in / 389 to 432 mm 77 ppm Each time a job requires a different paper size that changes across a pitch boundary, the system performs a time-consuming xerographic quality adjustment.
Overview Using small paper sizes in 8 pitch mode Printing in 8 pitch mode provides the highest throughput speed available (up to 206 ppm). However, keep the following in mind when you select the paper you want to use for this mode: • Paper sizes smaller than 8 inches / 203 mm in width are supported only when the optional 7 inch paper kit is installed on the printer. • The leading edge of any paper used in the printer cannot be less than 10 inches / 254 mm long.
Overview Figure 1-25 3 pitch mode paper sizes 1. Maximum paper size for 3 pitch mode 2. Minimum paper size for 3 pitch mode 3. Travel direction of sheets out of paper tray Feed direction for standard paper sizes Currently, 14.33 inches / 364 mm is the maximum paper length for which the system supports long edge feeding (5 to 8 pitch mode). Any papers with long edges greater than this (such as 11 by 17 inch / 279 by 432 mm paper) must be loaded for short edge feeding (3 or 4 pitch mode).
Overview Figure 1-27 A3 (297 by 420 mm) paper feeding (short edge feed) US papers Figure 1-28 US Letter (8.5 by 11 inch) paper feeding (long edge feed) Figure 1-29 US Ledger or US Tabloid (11 by 17 inch) paper feeding (short edge feed) B4 papers 1- 3 6 There are two versions of B4 paper: European (ISO B4: 9.84 by 13.89 inches / 250 by 353 mm) and Japanese (JIS B4: 14.33 by 10.12 inches / 364 by 257 mm). European B4 feeds long edge first, while JIS B4 may feed either long edge or short edge first.
Overview Figure 1-30 B4 (250 by 353 mm) paper feeding (long edge feed) Figure 1-31 JIS B4 (257 by 364 mm) paper feeding (may be long or short edge feed) Operator Guide 1- 37
Overview 1- 3 8 Operator Guide
2 Managing the printer This chapter describes the operator tasks that are related to printing and print quality. Controlling the printer You can perform the following tasks on the DocuSP Print Services window. You can also select them from the Options pull-down menu on the Printer Manager window. NOTE: Where available, the printer control console enables you to control certain functions of the printer, such as stopping printing and continuing an interrupted job, without returning to the controller.
Managing the printer Powering off the printer immediately 1. Select [Immediate Printer Off] from the Printer menu. 2. Click [Yes] on the confirmation window. Adjusting the registration transport roll levers for heavy paper When you use paper that is heavier than 24 pounds/90 gsm, you must adjust the registration transport roll levers, which are located behind areas 2 and 4. 1. Open the right and left doors of the printer. 2. For each lever: a. Pull the lever toward you. b.
Managing the printer Turn to the left Turn to the right Turn to the right Figure 2-2 Three levers in systems with small paper enablement NOTE: Use the same pressure setting for all levers. When the job is complete, return the levers to their normal positions. NOTE: Positioning may be affected by machine tolerance, the paper supplier, or job type (for example, duplex).
Managing the printer Figure 2-3 Tray Unlock button on feeder • At the display monitor: On the Printer Manager window, Paper Trays tab, right click the tray name. From the properties pop-up menu, select [Tray Unlock]. NOTE: If the printer stops due to insufficient paper in a tray, the system unlocks the tray. 2. When the green Ready to Open indicator lights, pull the feeder tray out until it stops. Figure 2-4 Ready to Open indicator 3.
Managing the printer 1. Paper edge guide lines 2. Loading instructions Do the following: • Remove any damaged sheets. • Trays 1 and 2: Load paper with the wrapper seam side up. • Trays 3, 4, 5 and 6: Load paper with the curl side up. If you do not see any curl, load the paper with the wrapper seam side down. • Fan predrilled paper fan thoroughly and remove any paper plugs. • Load transparencies and 9-inch / 229 mm tabs into trays 1 and 2 only.
Managing the printer Figure 2-7 Rear and side guides in trays 3, 4, 5, and 6 2-6 Operator Guide
Managing the printer NOTE: To enable short-edge feed (SEF) for larger papers, load paper with the short edge against the side paper guide and the long edge against the rear guide. Figure 2-8 Large paper loaded for short edge feeding; for example, 11 by 17 inches / 279 by 432 mm 3. In trays 1 and 2, slide the rear guide until it touches the stack. Figure 2-9 Slide rear guide to stack 4. Press the green dot on the tray latch until the assembly clicks into place.
Managing the printer Figure 2-10 Press green dot on tray latch 5. Push the tray in slowly but firmly, until it latches. CAUTION: Do not slam the tray closed. 6. If the printer has stopped due to low paper, select Continue on the display monitor. Unloading a stacker bin Follow this procedure to unload printed output from a stacker bin. 1. Select a bin for unloading by pressing the Bin Unload button on the bin control panel.
Managing the printer NOTE: After the bin elevator lowers, the bin cannot be used until it is emptied completely. 2. When the bin elevator stops in the down position, the Ready to Unload indicator lights. Figure 2-12 Ready to Unload light CAUTION: Always use both hands to lift a container or pallet out of the bin. 3. Open the bin doors, pull the platform out until it stops, and lift the container, pallet (for “pallet only” stacking), or paper stack off the platform.
Managing the printer 5. If you are using a container or pallet, empty it and return it to the stacker bin. Points to note for containers: • The empty container must be the same size as the previous container if the bin is in an auto switching combination, or if the print job is not complete and stacking continues into the bin. • A different size container may be used if the bin is not selected for use or is not in an auto switching combination.
Managing the printer 6. Firmly push the platform back to its original position and close the bin doors. The bin elevator rises, and the bin is again ready for use. NOTE: The platform does not rise until you have opened and closed both bin doors. If the bin is not empty, the elevator remains down, and a message appears on the display monitor telling you to empty the bin.
Managing the printer 2-12 Operator Guide
3 Managing the system This chapter provides management-related information that pertains to the system as a whole such as starting, stopping, and rebooting the system and operating the tape drives. Starting, stopping, and rebooting the system Shut down and reboot the system only when you are directed in the “Troubleshooting” chapter of this guide; or after loading new software, such as Novell NetWare or AppleTalk gateways.
Managing the system Holding queues Before rebooting or powering off the system, hold all active queues. A held queue does not release any jobs for printing, nor accept any jobs that are sent to it. On the Queue Manager window, do the following for each active queue: 1. Right click the queue name. 2. From the Properties menu, select [Do Not Accept Jobs] or [Do Not Release Jobs], as appropriate. To hold all queues: 1. Right click in the queue list section, and select [Select All] from the pop-up menu. 2.
Managing the system 3. On the DocuSP Print Services window, select [Exit] from the System menu. All GUI windows disappear. 4. Open a Terminal window, as follows: a. Right click on the screen background. b. From the Workspace pop-up menu, select [Tools]. c. From the Tools menu, select [Terminal]. 5. In the Terminal window, log on as root user. 6. Enter: sync; sync; reboot 7. When the DocuSP Print Service window reopens, log on as Operator or Administrator. 8.
Managing the system 4. Click [Yes] on the confirmation window. 5. When the DocuSP Print Services window closes and an ok prompt appears at the bottom of the screen, enter boot. 6. When the DocuSP Print Services window reopens, release all held queues. (Refer to “Releasing queues,” earlier in this chapter.) Restarting the DocuSP software 1. On the DocuSP Print Services window, log on as Administrator or Operator. 2. Hold any active queues. (Refer to “Holding queues,” earlier in this chapter.) 3.
Managing the system 5. Click [Yes] on the confirmation window. 6. When the DocuSP Print Services window closes and an ok prompt appears at the bottom of the screen, switch off power to the computer components in the following order: a. Any external SCSI devices, such as disk drives, tape drives, or DVD players b. Any other peripheral devices, such as modems c. Sun workstation d. Monitor 7. When the DocuSP software is running again, resubmit any documents that had not completed printing.
Managing the system Powering off the printer 1. Power off the controller. 2. Shut off power to the printer by one of the following methods: • Open the right front door of the printer and press the power button. Figure 3-1 Shutting off power • (U. S. only) Grasp the printer plug firmly and pull it from the wall outlet. WARNING: Do not grasp the cable to pull out the plug. • 3- 6 Open the left door of the printer, and push down circuit breakers CB101, CB102, and CB103.
Managing the system Figure 3-2 Circuit breaker locations Operating the 18/36 track tape drive The external 18/36 track tape drive uses 1/2-inch cartridge tapes. You can use it to load resources and to submit offline print jobs. Powering on the tape drive Press the Power button on the front of the drive. The drive displays the name of each diagnostic test while performing it.
Managing the system Figure 3-3 Press the power button and display diagnostic test 1. Power switch 2. Message display Powering off the tape drive 1. Press the Ready button. Figure 3-4 Ready button 2. Unload any tape cartridge. 3. Press the Power button.
Managing the system Figure 3-5 The Power button Placing the tape drive online 1. Load a tape cartridge in the drive. 2. Press the Ready button. If a tape is loaded but the drive is not online, press the Ready button to place the drive online. Loading a tape Before loading a tape, check the cartridge for damage. CAUTION: A damaged cartridge can prevent the tape from threading correctly and can damage the tape drive. Do not load a cartridge if: • The case is cracked or broken.
Managing the system Figure 3-6 Hold the cartridge CAUTION: Never force a cartridge into the tape drive. 2. Slide the cartridge into the entry slot of the tape drive until it stops. Figure 3-7 Slide cartridge into entry slot After about 15 seconds, the tape is loaded. The message window displays Online, and indicates whether the cartridge is file protected (F) or unprotected (U).
Managing the system Manual procedure 1. Press the Ready button to take the tape drive offline. 2. Press the Unload button. Figure 3-8 The Unload and Ready buttons 1. Unload button 2. Ready button The message window indicates when the tape drive is rewinding or unloading. Guidelines for handling cartridges Operator Guide • Never pry open the feed slot door of the tape drive. • Never force a tape cartridge into or out of the tape drive.
Managing the system • Never place cartridges near electric motors or any other magnetic sources that may erase data. • To clean a cartridge, wipe off dust, dirt, and moisture with a lint-free cloth. • If you must use a cleaning solution, make sure it is formulated for tape cartridges. Never allow the solution to touch the tape. • If a leader block comes off and there is no other damage, you can use a leader block repair kit to reattach the block.
Managing the system Figure 3-10 File protection dot Printing the online Help documentation You can print out the entire set of Help documentation screens from the controller as a single document. 1. From the Help pull-down menu, select [Print Help Documentation...]. 2. On the Print Help Documentation window, select from the Queue menu the queue to which you want to send the Help file to print. 3. Click [OK]. The printer prints out the entire set of Help windows.
Managing the system 3- 1 4 Operator Guide
4 Maintaining the system This chapter provides information on paper care, on adding and replacing consumable supplies such as dry ink, and on cleaning the various areas of the system, including the tape drives. Paper care Correct storage and handling of media prevents jams and delays, and ensures optimum productivity. Storing paper It is important to store paper correctly. Temperature and humidity affect the way your printer processes paper. Store paper in the cartons it came in.
Maintaining the system Figure 4-1 Storing paper correctly Figure 4-2 Recommended temperature and humidity for paper storage 4- 2 Operator Guide
Maintaining the system Conditioning paper Because temperature and humidity affect paper performance in the printer, you need to condition paper before using it. To condition paper, store it for a specified length of time in the same type of environment as your printer. The length of time you should condition your paper depends on the amount of paper and the difference between the storage and operating temperatures.
Maintaining the system Using consumables The following tasks are part of maintaining your system: • Adding fuser agent • Replacing the dry ink waste container • Replacing the dry ink cartridge • Using the custom transfer assist blade Adding fuser agent WARNING: Fuser agent contains silicone, which can cause irritation upon contact with the eyes. Be sure to wash your hands with soap and water after you finish this procedure. To add fuser agent: 1.
Maintaining the system Figure 4-4 Pull out fuser drawer 4. Locate the fuser agent reservoir.
Maintaining the system 5. Pull the fuser agent reservoir out until it stops. 6. Remove the reservoir cap by turning it counterclockwise. 7. Remove the cap from a new bottle of fuser agent. WARNING: If any fuser agent spills on the floor, remove it immediately. Fuser agent spills make the floor slippery. CAUTION: The fuser reservoir has an antisplash seal. Do not push the fuser agent bottle into the reservoir with excessive force, as this can damage the seal. 8.
Maintaining the system Figure 4-7 Push in fuser drawer 12. Close the printer doors. NOTE: The fuser agent message disappears after the system prints between 32 and 40 sheets. Because the sheets must be processed continuously, you may want to run 45 test pages in order to clear the message from the system (unless the current print job contains at least 40 pages). Replacing the dry ink waste container To replace the dry ink waste container: 1.
Maintaining the system Figure 4-8 Dry ink waste container 2. Place a dropcloth on the floor under the dry ink waste container area. CAUTION: To prevent dry ink spills, do not tip or tilt the waste container. 3. Pull the full waste container out of the printer.
Maintaining the system Figure 4-9 Pull out waste container 4. Remove the cap from the top of the full waste container. Figure 4-10 Remove cap 5. Place the removed cap over the opening on the end of the full waste container.
Maintaining the system 6. Slide a new, empty, dry ink waste container into the printer until the container stops. Figure 4-11 Slide in new waste container 7. Close the printer doors. NOTE: If any dry ink gets on your hands, wash them with soap and cold water. Heat sets the ink permanently. If any dry ink gets on your clothes, brush them with a dry paper towel or a stiff bristled brush. If this does not remove the ink immediately, launder with detergent and cold water.
Maintaining the system Replacing the dry ink cartridge CAUTION: To prevent dry ink spillage, remove the cartridge only when directed to do so by a message on the display monitor. To replace the dry ink cartridge: 1. Open the right and left doors of the printer and locate the dry ink area at the left side of the printer. There are step by step instructions on the panel next to the dry ink cartridge. Figure 4-12 Locate dry ink area 2. Place a dropcloth on the floor under the dry ink area. 3.
Maintaining the system Figure 4-13 Move green handle to right 5. Remove the empty cartridge and discard it. 6. Turn a new, full cartridge of dry ink upside down and shake it well to loosen the contents thoroughly. 7. Insert the new cartridge into the printer until it stops. Figure 4-14 Insert new cartridge 8. Move the green handle to the left (the latched position) to secure the lid of the cartridge.
Maintaining the system Figure 4-15 Move green handle to left 9. Hold the cartridge in place and pull off the paper seal. 10. Discard the seal along with the drop cloth. 11. Close the printer doors. NOTE: If any dry ink gets on your hands, wash them with soap and cold water. Heat sets the ink permanently. If any dry ink gets on your clothes, brush them with a dry paper towel or a stiff bristled brush. If this does not remove the ink immediately, launder with detergent and cold water.
Maintaining the system – 11.1 inches to 11.4 inches/282 to 290 mm – 11.8 inches to 12.1 inches/300 to 307 mm NOTE: With these paper sizes, transfer efficiency may be reduced. CAUTION: To avoid damage to the photoreceptor, you must perform the Setting tray size with the transfer assist blade Installing the custom transfer assist blade The custom transfer assist blade comes in a package containing detailed instructions. Be sure you follow the instructions carefully.
Maintaining the system • Cleaning the sensors and the reflecting surfaces • Cleaning the display • Cleaning the exterior surfaces of the system Cleaning the 18/36-track cartridge tape drive A cleaning cartridge is shipped with each 18/36-track cartridge tape drive. This cartridge should be replaced after 500 uses. When the tape drive needs to be cleaned, CLEAN appears in the message display after a cartridge is unloaded and during a rewind or locate operation.
Maintaining the system NOTE: Replace the foam pad on the cleaning cartridge after it has been used three times. The cleaning cartridge itself can be used approximately 100 times. Cleaning the DVD drive Follow the DVD cleaning directions and recommended cleaning frequency. 1. If there is a DVD disk in the drive, remove it. 2. Follow the directions to clean the DVD drive. Cleaning the diskette drive The floppy disk drive must be cleaned at recommended intervals to prevent read and write errors.
Maintaining the system Figure 4-16 Raise area 4 green handle 3. Locate the Q850 sensor.
Maintaining the system 4. Place a dry cleaning pad on the sensor and move it from left to right to clean the sensor. 5. Lower the area 4 green handle. 6. Close the printer doors. Cleaning the Q1011 sensor and mirror Follow this procedure when directed by Xerox Customer Support Center personnel. 1. Open the right and left doors of the printer and locate the Q1011 sensor. Figure 4-18 Q1011 sensor 2. Apply a small amount of lens and mirror cleaner to a cleaning pad. 3.
Maintaining the system Figure 4-19 Gently wipe sensor and mirror Cleaning additional sensors There are additional sensors that you should clean when directed by Xerox Customer Support Center personnel. NOTE: If the sensor is very dirty, you may use a small amount of alcohol on a swab to clean it. CAUTION: Do not use any abrasive materials or stronger solvents on the sensor.
Maintaining the system Cleaning the Q1106 and Q1166 sensors To access sensors Q1106 and Q1166, open the top cover of the high capacity stacker. To clean the sensors: 1. Brush or wipe the sensor windows lightly. 2. Remove any paper dust present in the area. Figure 4-20 Remove paper dust Cleaning the Q1107 sensor To access sensor Q1107, open the top cover of the high capacity stacker. To clean the sensor: 1. Brush or wipe the sensor window lightly. 2. Remove any paper dust present in the area.
Maintaining the system Figure 4-21 Clean Q1107 sensor Cleaning the Q1164 sensor To access sensor Q1164, open the top cover of the last feeder/ stacker module (the one containing the purge tray). To clean the sensor: 1. Brush or wipe the sensor window lightly. 2. Remove any paper dust present in the area.
Maintaining the system Figure 4-22 Clean Q1164 sensor Cleaning the display The display should be cleaned as required. Clean the display with a soft, lint-free cloth dampened with a glass or lens and mirror cleaner. Do not spray the liquid directly onto the display because it may cause damage. Cleaning the exterior surfaces of the system Clean the exterior surfaces of the printer daily, if possible.
5 Troubleshooting This chapter contains instructions for performing problem isolation and resolution, including paper jams. Undeclared faults Undeclared faults are problems that occur with no message displayed at the client workstation and no fault declared by the system software.
Troubleshooting • Process problems: A process was followed incorrectly or unintentionally. • Productivity and performance: Productivity/performance problems means the job takes an excessive amount of time to complete. • Save problems: A job is submitted from a client with [Save] designated, but the job is not saved. Troubleshooting client problems Client problems are handled differently, depending on the client platform used. After determining the type of problem, follow the appropriate procedure.
Troubleshooting data/ui.mn.config file do not exist, set the XAPPLRESDIR environment variable by entering the following: setenv XAPPLRESDIR/opt/XRXnps/XRXservui/ data/locale/resources NOTE:** is the locale of your server: – en_US for U.S.
Troubleshooting • Ensure that a valid PDL is used; for example, an Adobe driver outputs a valid PDL file in PostScript format. NOTE: Gray scales or graphic images may contain image quality differences if they are printed using a 300 dpi decomposer. Isolating and resolving printer-driven print quality problems Problem: The output from the printer contains defects such as deletions, line problems, and missing images. • Determine if the job has ever been printed correctly on this system.
Troubleshooting NOTE: If you are comparing prints from a proof printer, ensure that the same PDL file was used to make the prints on both printers. Troubleshooting job flow problems • Problem: A PostScript, ASCII, or TIFF job displays a status of Processing, and does not print. 1. Hold the job. 2. Submit the job to a draft PostScript printer, if possible, to determine if the master is corrupted. 3. If the job prints, contact the customer support center.
Troubleshooting – Verify that your PDL file was created without reverse order instructions. – Verify that the application was not set up to print in reverse order. Troubleshooting PDL problems The problem isolation for PDL problems procedure provides questions that the system administrator may ask the job submitters when they are encountering problems with printing PDL files. The answers to these questions will assist in isolating the problem.
Troubleshooting applications create this type of file? • Was the file recreated and resubmitted with a different driver (for example: 6135 driver, Adobe with the 6135 PPD, LaserWriterII NTX, Linotronic330, or DT135)? If so, what was the result? • Has the file been printed on a second PostScript printer (for example: on another printer, a true Adobe PS2 printer)? • Is there a printed PostScript error page.
Troubleshooting made to change the orientation using the Xerox Client Software print command orientation switch, ? Additional TIFF questions: • What compression format was used to compress the file (for example: group 3, group 4, packbits, or RLE)? • What dots per inch (DPI) resolution was used or intended for the file (for example: 300 dpi or 600 dpi)? • What TIFF specification was used or intended for the file (for example: TIFF Spec. 5.0 vs. TIFF Spec. 6.
Troubleshooting 1. Open a terminal window and enter the following: cd /export/home/xrxusr .openwin–init NOTE: No special logon is required to restart the Xerox software. • Problem: You forget the Operator or Administrator password. 1. In a terminal window, enter the following: cd /opt/XRXnps/XRXservui/data ls –la 2. Delete the following files: – .npw – .sum NOTE: You must be logged in as “root” to delete these files. NOTE: You must enable the Accounting Remote Purge utility again.
Troubleshooting Troubleshooting problems with saving jobs A save problem means that a job is submitted from a client with Save designated, but the job is not saved. • Problem: The job has a status of “Save Completed,” but nothing is saved. 1. Ensure that the banner and error pages are enabled. 2. Submit the job for printing. 3. If only the banner page prints and the job shows a status of “Successfully Completed,” check the PDL file for invalid “showpage” operators or no image data. 4.
Troubleshooting the report if you specified ABNORMAL REPORT = YES for that report. (For more information, refer to the Xerox Document Services Platform Using LCDS Print Description Language). If the system cannot completely recover an LCDS report (due to data loss or missing online records) after a crash, it ends the job and prints all remaining formatted reports. A message on the screen notifies you that the job completed with errors.
Troubleshooting The Online Gateway was unable to recover the current job due to an internal error. Job aborted. Select Reset to clear fault. This message displays when the Online gateway encounters an internal error during a crash recovery and the system aborts the job. The job status shows the state of the job. If the job specifies an accounting page, the page is generated. The accounting log displays the Job Aborted status.
Troubleshooting records the system can hold in case of a crash recovery. Change the size through the Online Setup window. (Refer to the online help for more information.) • A reset or a power off can occur if the Solaris operating system opens or loses files or directories to the printing system, and the system is left in an inconsistent state with its persistent memory. • In case of a power off, perform a UPS (for FX markets only).
Troubleshooting on the host. The actual data transmission from the host to the printer may not have been completed at that point, especially if it is a long job. Wait until the data transmission is complete before clicking the [End] button on the Online Manager window. Clicking [End] prematurely causes problems such as missing pages or missing lines of data at the end of the job. CAUTION: If Automatic End is enabled on your system, do not click [End] to finish the job.
Troubleshooting Data type on the Online Manager window If the Online Manager window indicates a data type that is not LCDS when the streaming job is started, this may cause unpredictable system behavior, such as the window graying out. Make sure to select LCDS as your data type before submitting a job. Streaming queue release setup When Do Not Release Jobs is specified for the streaming queue, the Online gateway creates a new job, but does not start accepting data from the host.
Troubleshooting • Messages appear on the display monitor informing you of the paper jam and its location in the printer. • The printer mimic graphic on the display monitor shows the area of the paper jam and lists instructions for clearing the jam. Aids to paper jam clearance Each area of the printer in which jams can occur has detailed jam clearance labels that tell you how to clear a jam in that area.
Troubleshooting Figure 5-2 Jam clearance areas To clear a paper jam: 1. Open any printer doors necessary to access the area of the printer indicated by the messages on the display monitor. 2. Clear the jammed sheets from the area, following the instructions on the printer message labels and the messages on the display monitor. NOTE: Occasionally you may find that the printer has already cleared the paper from an area and sent it to the sample or purge trays. 3. Close any printer doors that were opened. 4.
Troubleshooting missing from a report. For that reason, you should check job integrity after the report has been printed. 1. The printer offsets the first sheet printed following a paper jam. Locate that sheet in the stack. 2. Check the sheets immediately before and after the offset sheet to see if there are any missing or duplicate sheets in the report.
Troubleshooting Figure 5-4 Area 3 Figure 5-5 Area 4 Operator Guide 5- 19
Troubleshooting Figure 5-6 Area 5 5- 2 0 Operator Guide
Troubleshooting Figure 5-7 Area 6 Operator Guide 5- 21
Troubleshooting Figure 5-8 Area 7 5- 2 2 Operator Guide
Troubleshooting Figure 5-9 Area 8 NOTE: If a jammed sheet rips as you are removing it from area 8, you may have to use the pinch lever in area 9 to remove the paper. Refer to the “Note” following the area 14 figure for additional instructions.
Troubleshooting Figure 5-10 Area 9 To clear jams from area 9: 1. Lower and pull out tray 1 to give you better access to area 9. 2. Pull the area 9 green lever toward you to unlatch it. Be sure to relatch the lever after you have cleared any paper in this area. To further facilitate removing sheets wedged in this area, pull out tray 1 and hold the green lever down. 3.
Troubleshooting 4. Turn the green pinch lever to its original position. Make sure that you relatch the lever after you have cleared any paper in this area.
Troubleshooting Figure 5-13 Area 12 (all feeder/stackers) Figure 5-14 Area 13 5- 2 6 Operator Guide
Troubleshooting Figure 5-15 Area 14 NOTE: You may sometimes find paper lying on top of area 14, even though there is no message indicating a jam in this area. Discard the paper.
Troubleshooting Figure 5-17 Area 16 Figure 5-18 Area 17 5- 2 8 Operator Guide
Troubleshooting NOTE: If your printer has frequent jams in this area, you may need to clean the Q1106 sensor. Figure 5-19 Area 18 Points to note for clearing jams in area 18: • Sometimes the display monitor messages direct you to discard the last sheet delivered to the stack following a jam in area 18. Check for this message when clearing an area 18 paper jam. • If your printer has frequent jams in this area, you may need to clean the Q1107 sensor.
Troubleshooting Figure 5-20 Press area 19 green lever 3. Remove any paper from the exposed area. 4. Press the green lever to the left until the latch catches. 5. Press the area 20 green lever in the direction of the arrow printed on it.
Troubleshooting Figure 5-21 Press area 20 green lever 6. Remove any paper from the exposed area. 7. Press the green lever down and to the left until the latch catches. 8. Close the bypass transport module door. Clearing a misfeed (feeder tray fault) 1. If the Ready to Open indicator is not lit, press the Tray Unlock button located on the feeder tray control panel. Figure 5-22 If necessary, press Tray Unlock button 2. When the Ready to Open indicator lights, open the feeder tray.
Troubleshooting 3. For the processor feeder trays, press the green lever to unlatch the paper feeder assembly. Figure 5-23 Green lever to unlatch paper feeder assembly 4. Remove and discard any partially fed paper. Ensure that: • The paper supply is neatly stacked. • The stack is not higher than the MAX line on the length guide. • The length guide is firmly touching the back edge of the stack. • For the high capacity feeder trays, also ensure the side guide is firmly touching the side of the stack.
Troubleshooting Figure 5-24 Relatch paper feeder assembly 6. Slide the tray back into the printer until the tray latches and press the Continue button to resume printing. 7. Discard any pages sent to the sample tray, purge tray, or unused stacker bin when the misfeed was detected.
Troubleshooting To clean the feed belt: 1. Clear any misfeeds that have occurred, but do not relatch the paper feeder assembly. The paper feeder assembly must be unlatched to clean the belt; if necessary, unlatch it by pressing down on the bright green lever on the right side of the paper tray. Figure 5-25 If necessary, unlatch paper feeder assembly 2.
Troubleshooting Figure 5-26 Wipe outside surface of feed belt 3. Relatch the paper feeder assembly by pressing down on the bright green dot. Slide the paper tray completely back into the printer. Figure 5-27 Press down on green dot to relatch paper feeder assembly 4. Operate the system as usual. If you are still experiencing misfeeds, place a service call.
Troubleshooting NOTE: This procedure should be used only to correct a problem, not as a routine maintenance procedure. Because the belts are made of rubber, frequent cleaning with film remover dries them out and causes them to fail prematurely. Film remover may be obtained from your service representative. Incorrect paper size message Perform this procedure when printing stops and a incorrect paper size message appears on the display monitor. 1. Check the paper in the indicated tray.
Troubleshooting Troubleshooting stacker problems The following stacker problems may occur during printing. • Problem: Papers are being thrown around in the stacker. This problem may occur when you have unloaded paper by opening the top cover of the stacker bin. NOTE: Do not open the top cover of the stacker bin to unload paper. To remedy this situation, unload the bin following the normal procedure. • Problem: The paper stack is falling over or sliding around in the bin.
Troubleshooting Figure 5-28 Hold printed sheets 5- 3 8 Operator Guide
Troubleshooting Figure 5-29 Paper curl chart Operator Guide 5- 39
Troubleshooting 3. Place the bottom edge of the prints over the paper curl measurement chart on the line that best represents the curve of the sheets. • If the curl on the printed paper stock measures between +2 and –2, do not change the decurler setting. • If the curl is between +2 and +3, or –3 and -4, adjust the decurler lever. Adjusting the decurler lever To adjust the decurler lever: 1. Open the right door of the printer and locate the decurler lever. Figure 5-30 Locate decurler lever 2.
Troubleshooting Troubleshooting the 36-track tape drive Use the following procedures to solve problems with your 36-track tape drive: • Performing basic recovery • Troubleshooting initial program load (IPL) failure • Handling problems with inserting a tape cartridge • Troubleshooting tape unload problem • Unload a cartridge after a power failure • Troubleshooting tape winding completely out of cartridge • Troubleshooting blank message display • Troubleshooting tape drive ready problem • Ca
Troubleshooting Perform IPL on the tape drive again, using one of the following procedure: 1. Turn off the tape drive by pressing the Power switch to OFF. 2. Wait 10 seconds and power the tape drive on by pressing the Power switch to ON. Figure 5-31 Power on tape drive 3. For the 36-track drive, press and hold the Select, Scroll, and Ready buttons for at least five seconds. Figure 5-32 Press and hold Select, Scroll and Ready buttons 1. Select button 2. Scroll button 3.
Troubleshooting • Problem: The tape cartridge does not stay in place after insertion. Inspect the cartridge for damage. – If the cartridge is damaged, replace it. If the cartridge is undamaged, but the tape drive does not load it, call for service. • Problem: The tape does not unload when the Unload button is pressed or [Unload] is selected on the Tape Client window. 1. If there is an error code message on the message display, record the error code. 2. Press the Unload button.
Troubleshooting Figure 5-34 AC power switch 3. Turn the DC power switch OFF(0) and then ON (1). Figure 5-35 DC power switch 4. If the display is still blank, call for service. • Problem: The tape drive does not go into a Ready state. 1. Determine if the tape drive is online by pressing the Scroll button until the message display shows the Status display. 2. If the tape drive is offline, refer to the section, “Placing the tape drive online” in the “Managing the system” chapter. 3.
Troubleshooting 4. If there is an error code message in the message display, record the error code, press the Unload button, and try the operation again. Figure 5-36 Unload button 5. If the tape drive still does not become ready, call for service. If there is an error code message on the message display, record the code and report it to the service representative.
Troubleshooting Before calling for service, make note of: • Print/job fault messages, that appear on the controller • Status messages that appear on the display monitor • Indicator lights that may or may not be lit • Status codes that appear in the message display of the tape drive control panel if there is a tape drive problem Your call is answered by a representative who asks you for your equipment model.
A Supplies Effective management of your printing system requires that you maintain proper inventory levels of paper and other supplies at all times. No one wants to lose production time because supplies are not available when they are needed. Planning ahead also makes sense from a financial standpoint. It allows you to take advantage of quantity discounts, which can mean very great savings to your company. Your sales representative or supply specialist can help you plan most effectively and economically.
Supplies Item A-2 Description Supply Number 8.5 x 11 inch Dual Purpose Colors, Blue, 3 hole 3R3068 8.5 x 14 inch Dual Purpose Colors, Blue 3R3084 8.5 x 11 inch Dual Purpose Colors, Green 3R3056 8.5 x 11 inch Dual Purpose Colors, Green, 3 hole 3R3072 8.5 x 14 inch Dual Purpose Colors, Green 3R3088 8.5 x 11 inch Dual Purpose Colors, Pink 3R3058 8.5 x 11 inch Dual Purpose Colors, Pink, 3 hole 3R3074 8.5 x 14 inch Dual Purpose Colors, Pink 3R3090 8.
Supplies Item Description Supply Number 8.5 x 11 inch Clear, with a white strip on the edge High speed labels (gummed) All labels are on 8.5 x 11 inch sheets, 1000 sheets to a box. 8.5 x 11 inch 33 labels per sheet 3R3139 8.5 x 11 inch 24 labels per sheet 3R4474 8.5 x 11 inch 8 labels per sheet 3R4475 8.5 x 11 inch 6 labels per sheet 3R3146 8.5 x 11 inch 1 label per sheet 3R4476 8.5 x 11 inch Custom form To order call the appropriate telephone number in your area.
Supplies Item Description Supply Number Cover stock 8.5 x 11 inch 65 lbs, blue 3R3044 8.5 x 11 inch 65 lbs, white 3R3041 Dry ink Packaged 3 cartridges per carton. (Consumption 6R206 rate is approximately 180,000 pages per carton for 8.5 x 11 inch paper at 7% coverage.) Dry ink, MICR Packaged 3 cartridges per carton. Consumption rate is approximately one cartridge per 60,000 pages. Dry ink waste bottle 6R819 93K460 Developer Packaged 2 bottles per carton.
Supplies How to order supplies Call the appropriate telephone number in your area to order supplies. Your site representative can supply you with the telephone number for ordering supplies in your area. Give the representative the following information: Operator Guide • Your Xerox customer number (which is supplied by your Xerox representative). Your customer number is also included on your Xerox invoice.
Supplies A-6 Operator Guide
Index Numerics 18/36-track tape drive cleaning 15 loading tape 9 troubleshooting 41 26-track tape drive 29 cleaning 15 36-track tape drive 29 7 x 10 enablement kit 18 9-track tape drive 30 A ASCII jobs 7 Attention light 11 B back panel, controller 25 bins, output 12 bypass transport 16 clearing paper jams 29 paper paths 20 C cartridge tape drives 26-track 29 36-track 29 CD-ROM drive see DVD-ROM drive CE mark viii cleaning 18/36-track tape drive 15 26-track tape drive 15 diskette drive 16 display 22 DVD d
Index E M emergency power off system 5 misfeed, clearing 31 monitor, controller 26 moving the controller 27 F feeder/stacker 11 feeders, support and interface 17 file protection 12 floppy drive see diskette drive font problems 4 functional overview 1 fuser agent, adding 4 G graphical user interface problems 2 GUI, see graphical user interface H HCF, see high-capacity feeder HCSF, see high-capacity stacker Help documentation, printing 13 high-capacity feeder 14, 15 high-capacity stacker 14 host connec
Index printer 18 paper size, incorrect 36 PCL jobs 7 PCL problems 6 PDF jobs 7 PDF problems 8 PDL problems 6 performance, troubleshooting 9 peripheral cabinet 30 pinch lever 24 pitch mode 33–37 PostScript jobs 7 PostScript problems 6 print quality, problems 3 print speed 30 printer components 10–14 controlling 1 heavy paper levers, adjusting 2 high capacity output bins 12 options 16 overview 8 paper paths 18 print volume 9 throughput speeds 8 trays 11 Printer control console 15, 1 printer controller, see co
Index peripheral cabinet 30 tape, loading 9 The 1 throughput speed 30 TIFF jobs 7 TIFF problems 7 trays 11 1 and 2 10 processor, feeder 10 purge 11 sample 10 troubleshooting 36-track tape drive 41 client problems 2 frequent misfeeds 33 job integrity 5 paper curl problems 37 PDL problems 6 process problems 8 productivity and performance 9 saving jobs 10 stacker problems 37 undeclared faults 1 V vent locations controller Sun Blade 1000/2000 27 Sun Blade 2500 28 Sun W1100z 28 I-4 Operator Guide
