May 2016 05-0931-000
© 2016 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and DocuMate® are registered trademarks of Xerox Corporation in the United States and/or other countries and are used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR17950 Content © 2016 Visioneer, Inc. All rights reserved. The Visioneer brand name and OneTouch® logo are registered trademarks of Visioneer, Inc.
Restricted Rights Legend Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii) of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.
Table of Contents Safety ............................................................................................................................... 1 Safety Introduction ...............................................................................................................................1 Operational Safety Information......................................................................................................1 Electrical Information....................................................
Xerox® DocuMate® 6440 Table of Contents Scanning Dot Matrix Printer Paper.................................................................................. 26 Scanning Interfaces ........................................................................................................................... 28 Maintenance ...............................................................................................................31 Safety Precautions ..........................................................
Safety Safety Introduction Notices and Safety Please read the following instructions carefully before operating the machine and refer to them as needed to ensure the continued safe operation of your machine. Your Xerox® product and supplies have been designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.
Xerox® DocuMate® 6440 Safety Note: Your Xerox® machine is equipped with an energy saving device to conserve power when the machine is not in use. The machine may be left on continuously. Do not do these: • Never use a ground adapter plug to connect the equipment to a power outlet that lacks a ground connection terminal. • Never attempt any maintenance function that is not specifically described in this documentation. • Never remove covers or guards that are fastened with screws.
Xerox® DocuMate® 6440 Safety Electrical Supply • This product shall be operated from the type of electrical supply indicted on the product’s data plate label. If you are not sure that your electrical supply meets the requirements, please consult your local power company for advice. • Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet checked by a qualified electrician.
Xerox® DocuMate® 6440 Safety 3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor performance of the equipment, and could cause a dangerous condition. 4. Use supplies and cleaning materials only as directed in this manual. 5. Do not remove covers or guards that are fastened with screws. There are no parts behind these covers that you can maintain or service. 6.
Welcome Your new Xerox® scanner can quickly scan stacks of single-sided or double-sided pages and place their electronic images on your computer. What’s in the Box Before proceeding, check the contents of the box. If items are missing or damaged, contact the dealer where you purchased the scanner.
Xerox® DocuMate® 6440 • Universal Serial Bus (USB) port • Microsoft® Windows® operating system: – 32-bit Windows XP (Service Pack 3) – 32-bit or 64-bit Windows Vista (Service Pack 2) – 32-bit or 64-bit Windows 7 (Service Pack 1) – 32-bit or 64-bit Windows 8 / 8.
Xerox® DocuMate® 6440 Welcome The Xerox® DocuMate® 6440 Scanner Features 1 3 2 4 5 1. 2. Input Tray—Holds the documents in the Automatic Document Feeder for scanning. – Extension—Pull out to support various document lengths. – Paper Guide Switch—Push up to allow the paper guides to adjust wider for dot matrix printer paper. – Paper Guides—Slide to adjust to document width. Automatic Document Feeder—Feeds documents through the scanner during scanning. – 3. 4. 5.
Xerox® DocuMate® 6440 – 8 Welcome Power Jack—Connect the power cord to the scanner.
Scanner Setup 1. Remove the scanner from its protective foam and plastic bag. 2. Remove any shipping tape from the scanner as indicated in the following illustration(s). The above illustrations are for example purposes only. Your scanner’s packaging may vary slightly. 3. Lift the input tray up from the scanner. Pull the output tray down from the scanner body. Remove any shipping tape from the input and output trays. The above illustrations are for example purposes only.
Xerox® DocuMate® 6440 4. Scanner Setup Open the automatic document feeder cover and remove any tape or protective foam from inside the feeder. Close the feeder cover when you are finished. The above illustrations are for example purposes only. Your scanner’s packaging may vary slightly. 5. Slide the release switch in the output tray if you want it to lay flat on the desk. Connect the Power Cord Note: Only use the power supply (DA-48M24 made by APD) included with your scanner.
Scanner Setup Xerox® DocuMate® 6440 Moving or Repacking the Scanner If you want to move or repack the scanner, please follow the instructions in this section to prevent damage to the scanner’s input and output tray. 1. Lower the paper stop. 2. Close the input and output tray extensions. 3. Lift the output tray up and fold it against the scanner. Press on the output tray until it clicks in place. 4. Flip the paper guides closed so that they are flat against the input tray.
Xerox® DocuMate® 6440 5. Scanner Setup Close the input tray. Safety Lock Your scanner may have a slot for installing a Kensington® style safety lock. This slot can be identified by the lock icon. It is to the left of the USB port on the scanner. When following the instructions in this document, make sure you connect the USB cable into the USB port which is identified by the USB symbol. Use this slot to install a safety lock. Do not attempt to insert any other type of object.
Installation Please make sure of the following before you begin installation: • If you are prompted to reboot during installation, please select “No”. Finish installing the rest of the software, then close all open windows and reboot your computer. • The information in this guide may cover software not provided with the scanner you purchased. Please disregard any information about the software not applicable to your scanner.
Xerox® DocuMate® 6440 Installation Install the Software and Connect the Scanner 1. Start Microsoft Windows and make sure that no other applications are running. 2. Insert the installation disc into your computer’s DVD-ROM drive. The disc automatically starts. 3. The Select Language window opens. Click the drop-down menu arrow and select the language to use. Click OK. The disc’s Main menu window opens.
Installation Xerox® DocuMate® 6440 4. On the Main menu, select Install software. 5. Make sure the boxes for Scanner Driver and Visioneer OneTouch are selected, as well as any other applications you want to install. Note: The software provided with your scanner may differ slightly from the list shown in the window. 6. Click Install now.
Xerox® DocuMate® 6440 Installation Installing the Scanner Driver The scanner driver installation will start first. 1. The Welcome screen for the scanner driver Setup Wizard opens. Click Next. Note: there may be an option in the installation window to remove any current scanning profiles. You will see this prompt if you already have a previous version of the scanner driver installed. Select the option in the installation window only if you want the existing profiles removed. 2.
Installation 4. Xerox® DocuMate® 6440 Stop when you see the “Complete the installation by connecting your hardware” window. Do not click OK yet. Leave the window open and proceed to the next section. Note: If you do not see this on-screen diagram for connecting the scanner, stop and follow the instructions below. Connect the USB Cable and Turn on the Power 1. Remove any tape from the USB cable. 2. Plug the USB cable into the USB port on the scanner then into a USB port on the computer.
Xerox® DocuMate® 6440 3. Installation Turn on the scanner power. The status light comes on and flashes indicating that the scanner is receiving power. Your computer recognizes that a scanner has been plugged into the USB port and automatically loads the appropriate software to run the scanner. 4. When you’re certain that the software has completely loaded, return to the “Complete the installation by connecting your hardware” window. 5. Click OK to complete the installation process. 6.
Installation Xerox® DocuMate® 6440 Installing Visioneer OneTouch The Visioneer OneTouch software installation will start automatically after you click Close on the driver Installation Complete window. 1. Click Next on the Welcome to the OneTouch Setup Wizard. Note: there may be an option in the installation window to remove any current scanning profiles. You will see this prompt if you already have a previous version of OneTouch installed.
Xerox® DocuMate® 6440 Installation 2. Select the additional applications you want to install, then click Install now. 3. Follow the instructions on the screen to install each of the additional applications. Software About the Software Nuance PaperPort® PaperPort is a document management software application. The PaperPort scanning features allow you to insert new pages into an existing file and name your file immediately after scanning.
Installation Xerox® DocuMate® 6440 View the User Guides 1. Return to the disc’s Main menu and click on View user guides. 2. Click on View scanner documentation to access the scanner user guide and scanning guides for OneTouch and TWAIN.
Xerox® DocuMate® 6440 Installation Register Your Scanner Registering your scanner is important as it provides you with access to our free telephone support service. Registration also gives you free access to software updates for your scanner. You will need an active network connection to register your scanner. If you do not have network access you can contact our customer service department to register the scanner.
Loading Documents to Scan Always remove any staples or paper clips from documents before inserting them into the scanner. Staples and paper clips can jam the feed mechanism and scratch the internal components. Also remove any labels, stickers, or Post-It™ notes that may come off during the scanning process and get stuck in the scanner. Misuse as described here will void your scanner’s warranty. Please go to www.xeroxscanners.
Xerox® DocuMate® 6440 • Loading Documents to Scan Non-embossed plastic cards up to 1 mm thick Documents to Avoid Scanning The documents in this list can be scanned, but please note that scanning documents of this type will reduce the life of the scanner. Maintenance will be required more often and replaceable parts will wear faster. These types of documents will jam more frequently and damage to the original documents may occur. If you do choose to scan these document types, do not scan large batches.
Loading Documents to Scan • Xerox® DocuMate® 6440 Cloth or metallic sheets. Scanning from the Automatic Document Feeder (ADF) Scanning Regular Documents Make sure the paper guide switch is in the correct position for scanning regular documents, as indicated in the following illustration. When the paper guide switch is in the down position, the paper guides can be adjusted to a maximum of 8.5 inches (216 mm) wide.
Xerox® DocuMate® 6440 Loading Documents to Scan 2. Flip up the paper guides and adjust them to the width of the documents you are scanning. Extend the input and output trays. 3. Load the documents face down with their tops into the Automatic Document Feeder. 4. You can now scan the documents using the scanner buttons, OneTouch, or one of the other scanning interfaces. Note: Occasionally the last page in a scanned batch may not be ejected completely.
Loading Documents to Scan 1. Xerox® DocuMate® 6440 Separate the pages so that you have a stack of single pages. Do not place a stack of connected paper in the input tray. The paper will tear when the separation roller attempts to separate the current page from the rest of the stack. If you want to scan a long document of dot matrix paper, try placing the document stack on the desk behind the input tray. Close the input tray extension and place the leading page in the input tray. 2.
Xerox® DocuMate® 6440 Loading Documents to Scan Note: Occasionally the last page in a scanned batch may not be ejected completely. To resolve this, raise the paperweight and release the output tray to lie flat as shown. Scanning Interfaces • OneTouch Control Panel—When you press the Simplex or Duplex button on the scanner, the scanner starts scanning using the settings for the current LED number. The scanned image is then sent to a destination on your computer or network drive.
Loading Documents to Scan • Xerox® DocuMate® 6440 TWAIN and WIA Interface—This option uses your scanner’s TWAIN interface to scan. Select scanning options before scanning, put the document in the scanner, then click the Scan button in the TWAIN interface window. Please see the TWAIN Scanning Guide on the installation disc for instructions. You can also click the Help button in the TWAIN interface to open the instructions in an Internet browser.
Xerox® DocuMate® 6440 30 Loading Documents to Scan User Guide
Maintenance This section contains information about maintenance, troubleshooting, uninstalling, scanner specifications, and spare parts. Safety Precautions When servicing the scanner you should take the following precautions to ensure your safety and prevent damage to the scanner. Do These • Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing alcohol may irritate sensitive skin. • Only perform scanner maintenance as described in this chapter.
Xerox® DocuMate® 6440 Maintenance Hardware Properties You can use the scanner’s properties page to keep track of scanner maintenance, change some of the hardware options, configure the scanner interface behavior, and adjust application options that may be available for your scanner. To open the scanner hardware properties page: • Windows 7 and later—from the Windows Control Panel, open Hardware and Sound and then Devices and Printers.
Maintenance Xerox® DocuMate® 6440 Power Settings • Sleep mode—sleep mode is the low-power state when the scanner is not in use. You can adjust the amount of time you want the scanner to wait before it goes into low power. Click the green enter button to save any changes in the Sleep mode field. Click the red reset button to reset to the default timeout value. • Power off—input the number of minutes you want the scanner to wait before it turns itself off.
Xerox® DocuMate® 6440 Maintenance Check the position of the paper guides in your scanner compared to the following illustration. If the end of the paper guide is flipped over similar to the image, follow the instructions below for properly seating the paper guides. To reset the paper guides: 1. Rotate the end of the paper guide and align the tab with the channel in the scanner. 2. Gently press on the paper guide to lock the paper guide in the scanner. 3.
Maintenance Xerox® DocuMate® 6440 Clearing Paper Jams If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning opens after a few moments. 1. Open the Automatic Document Feeder cover. Do not attempt to remove a jammed page with the scanner closed. 2. Remove the jammed paper and close the cover. To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust the guides to the paper size, and insert the paper evenly into the ADF.
Xerox® DocuMate® 6440 Maintenance 2. Open the Automatic Document Feeder cover. 3. Wipe clean the rollers and glass in the scanner body. Rotate the rollers to clean the entire surface. 4. Wipe clean the rollers and glass in the underside of the ADF door. Rotate the rollers to clean the entire surface. 5. Using a clean, dry cotton swab, brush away any dust on the double feed detection sensors.
Maintenance 6. Xerox® DocuMate® 6440 Close the scanner when you’re finished. Replacing the Separation Roller The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before replacing the roller you should clean it as excessive dust on the roller will make it appear worn and smooth. You cannot properly diagnose a worn roller until you have cleaned it.
Xerox® DocuMate® 6440 Maintenance 3. Pinch the sides of the roller cover and pull it down to access the roller. 4. Carefully angle the roller up and out of the scanner. 5. Remove the replaceable roller from the bar. 6. Discard the roller, it cannot be repaired or reused. 7. Take the new roller out of its packaging. Clean any dust off the roller before installing it. 8. Slide the new roller onto the bar. Make sure the struts on the bar line up to the slots in the end of the roller. 9.
Maintenance Xerox® DocuMate® 6440 10. Lift the roller cover and carefully push it closed to lock it in place. Make sure everything is aligned properly and the cover is fully closed. If the cover is not fully closed it will break during scanning and damage the scanner. 11. Close the scanner when you’re finished. Replacing the Feed Roller The roller will wear out and is designed to be a user-replaceable part.
Xerox® DocuMate® 6440 Maintenance 2. Locate the roller cover in the body of the scanner. 3. Move the paper guides to the side and then pull the feed roller cover away from the scanner. Note: if the paper guides are in front of the roller cover when you open it, they will automatically release from the scanner body. If this happens, follow the instructions on page 33 for resetting the guides in the scanner. 4. The lower roller is held in place with a lock tab that rotates to lock and unlock it.
Maintenance Xerox® DocuMate® 6440 5. Carefully angle the roller up and out of the scanner and then discard it, it cannot be repaired. 6. Take the new roller out of its packaging. Clean any dust off the roller before installing it. 7. Insert the left end of the new roller assembly into the hole in the roller channel. Angle the roller module into the roller channel. Align the tab on the lock flange with the slot in the scanner.
Xerox® DocuMate® 6440 Maintenance 10. Make sure the paper guides are properly seated in the scanner. 11. Close the scanner when you’re finished. Troubleshooting Problem: The scanner won’t scan. What’s wrong? Check for one of these possible causes: • Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely. • Is the scanner’s status light on? Turn on the scanner’s power.
Maintenance Xerox® DocuMate® 6440 Problem: Why does my scanner not function after performing a system restore on Windows? The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on page 45 for installation instructions.
Xerox® DocuMate® 6440 Maintenance Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when the USB cable is plugged back in. Unplug the power cable from the scanner, and then plug it back in. If the scanner does not reconnect: 1. Unplug the power cable from the scanner. 2. Restart your computer. 3. After the restart is complete, plug the power cable back in. Problem: The scanner reports a Double Feed error when there is only one page in the scanner.
Xerox® DocuMate® 6440 Maintenance Error Code Problem Description Solution 0 Scanner is not connected to the computer A cable may be loose. Check that the scanner’s cables are correctly attached to the computer. If the scanner still does not connect, re-boot the computer. (The LED does not flash “E” and the status light remains blue.) 4 Paper jam Open the ADF cover and remove the jammed page. See “Clearing Paper Jams” on page 35.
Xerox® DocuMate® 6440 3. Maintenance Click Yes when asked to confirm that you want to remove the driver. When the driver uninstallation is complete the progress window will automatically close. 4. Turn off the scanner and unplug the USB cable. 5. Reboot the computer if you are prompted to do so. Follow these instructions to remove any of the other software you installed with your scanner.
Xerox® DocuMate® 6440 Maintenance Scanner Specifications General Specifications Scanning Speeds 40 pages per minute / 80 images per minute @ 200 dpi Optical Resolutions 200, 300, and 600 dpi Interpolated Resolutions 75, 100, 150, 400, 500, and 1200 dpi Internal Bit Depth 48-bit color, 16-bit grayscale, 1-bit bitonal (black & white) Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white) Scan Method Duplex Automatic Document Feeder (ADF) Image Sensor CCD (Charge-Coupled D
Xerox® DocuMate® 6440 Maintenance Scanner Specifications USB cable 1850 mm, 28AWG, with core, RoHS compliant Software Information Supported Operating Systems Microsoft Windows –32-bit XP (Service Pack 3) –32-bit or 64-bit Vista (Service Pack 2) –32-bit or 64-bit 7 (Service Pack 1) –32-bit or 64-bit 8 / 8.
Regulatory Information Basic Regulations United States (FCC Regulations) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Xerox® DocuMate® 6440 Regulatory Information A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox Limited representative or by contacting: Environment, Heath and Safety The Document Company Xerox Bessemer Road Welwyn Garden City Herts AL7 1HE England, Telephone +44 (0) 1707 353434 Turkey (RoHS Regulation) In compliance with Article 7 (d) We hereby certify “It is in compliance with the EEE Regulation”.
Xerox® DocuMate® 6440 Regulatory Information 3. Obligations or Securities of any Foreign Government, Bank, or Corporation. 4. Copyrighted material, unless permission of the copyright owner has been obtained or the reproduction falls within the “fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21. 5.
Xerox® DocuMate® 6440 Regulatory Information 8. Documents, registers or records kept by public officials charged with the duty of making or issuing certified copies thereof, where the reproduction falsely purports to be a certified copy thereof. 9. Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner.
Compliance Information Product Recycling & Disposal USA & Canada If you are managing the disposal of your Xerox® product, please note that the product may contain lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities.
Xerox® DocuMate® 6440 Compliance Information ENERGY STAR for the USA Energy Program Compliance The Xerox® DocuMate® 6440 is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment. The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks. The ENERGY STAR Imaging Equipment Program is a team effort between U.S.
