Operation Manual

Maintenance Xerox
®
DocuMate
®
4760
User Guide 45
Uninstalling Your Scanner
Use the options in the Windows Control Panel to remove the scanner driver and modules, and any
other software provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner
driver. Unplug the USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
• Windows XP: Open Add/Remove Programs
• Windows Vista and later: Open Programs and Features
Uninstalling the scanner driver:
1. In the list of installed programs click on Xerox
®
DocuMate
®
4760 driver.
2. Click the Change/Remove or Uninstall button.
3. Click Yes when asked to confirm that you want to remove the driver.
When the driver uninstallation is complete the progress window will automatically close.
5 Multiple paper feed Multiple pages have fed through the scanner at one time.
Open the ADF door and remove the pages from the
scanner. Make sure the pages are not stuck or taped
together before loading them in the ADF. If the problem
persists, clean the scanner as described in “Cleaning Inside
the Automatic Document Feeder” on page 33.
6 The scanner’s cover is open The ADF door is not closed all the way. Open the scanner,
make sure the paper guides are properly seated in the
scanner and that the roller covers are fully closed, and then
close the ADF again. Push down on the lid until it locks into
place.
7, 8 The lamp in the scanner body
or lid has malfunctioned
This usually occurs if the power was disconnected during a
scan. Turn the scanner off, then back on again. If the
problem persists, turn off the scanner, re-start the
computer, then turn the scanner on. If the problem
continues, and your scanner’s power is plugged into a
surge protector or UPS battery backup, try plugging the
scanner power directly into a wall outlet.
14 The scanner is not
communicating with the
computer.
If the USB cable is plugged into a USB hub, try plugging
the USB cable directly to the back of the computer. If the
USB cable is already plugged to the computer, try another
USB port on the computer. If the problem persists, replace
the USB cable. The maximum length of the USB cable is 6
feet.
All
Other
Codes
An internal part in the scanner
may have malfunctioned
Turn off the power to your scanner, re-boot your computer,
then turn it back on. If the problem persists, contact Xerox
Technical Support.
Error
Code
Problem Description Solution