Operation Manual

Xerox
®
DocuMate
®
4760 Maintenance
44 User Guide
Error Light Troubleshooting Codes
Normal Operation
• Steady blue: indicates the scanner is ready to scan.
• Slow flashing blue: indicates the scanner is in low power mode.
• Rapid flashing blue: indicates the scanner is waking up from low power mode.
• Steady red: the scanner is busy or it is not connected to the computer.
• Flashing red: the scanner is reporting an error.
Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware
problems, the status light turns red and will flash a specific number of times, pause, and then
repeat the same number of flashes. The number of flashes between pauses indicates the
hardware error code. The LED display will also flash an “E” then the error code number that
matches the status light’s blinking pattern.
Descriptions of the most common patterns are listed below. In all cases, you should turn off the
scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and
computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact
Xerox Technical Support if you experience a different blinking pattern.
Error
Code
Problem Description Solution
0 Scanner is not connected to the
computer
(The LED does not flash “E” and
the status light remains blue.)
A cable may be loose. Check that the scanner’s cables are
correctly attached to the computer. If the scanner still does
not connect, re-boot the computer.
4 Paper jam Open the ADF cover and remove the jammed page. See
“Clearing Paper Jams” on page 32.