July 2016 05-0838-300
© 2016 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and DocuMate® are registered trademarks of Xerox Corporation in the United States and/or other countries and are used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR19350 Content © 2016 Visioneer, Inc. All rights reserved. The Visioneer brand name and OneTouch® logo are registered trademarks of Visioneer, Inc.
Restricted Rights Legend Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii) of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.
Table of Contents Safety ............................................................................................................................... 1 Safety Introduction ...............................................................................................................................1 Operational Safety Information......................................................................................................1 Electrical Information....................................................
Xerox® DocuMate® 4760 Table of Contents Maintenance ...............................................................................................................29 Safety Precautions .............................................................................................................................. 29 Hardware Properties........................................................................................................................... 30 Device Settings..................................
Safety Safety Introduction Notices and Safety Please read the following instructions carefully before operating the machine and refer to them as needed to ensure the continued safe operation of your machine. Your Xerox® product and supplies have been designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.
Xerox® DocuMate® 4760 Safety Note: Your Xerox® machine is equipped with an energy saving device to conserve power when the machine is not in use. The machine may be left on continuously. Do not do these: • Never use a ground adapter plug to connect the equipment to a power outlet that lacks a ground connection terminal. • Never attempt any maintenance function that is not specifically described in this documentation. • Never remove covers or guards that are fastened with screws.
Xerox® DocuMate® 4760 Safety Electrical Supply • This product shall be operated from the type of electrical supply indicted on the product’s data plate label. If you are not sure that your electrical supply meets the requirements, please consult your local power company for advice. • Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet checked by a qualified electrician.
Xerox® DocuMate® 4760 Safety 3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor performance of the equipment, and could cause a dangerous condition. 4. Use supplies and cleaning materials only as directed in this manual. 5. Do not remove covers or guards that are fastened with screws. There are no parts behind these covers that you can maintain or service. 6.
Welcome Your new Xerox® scanner can quickly scan stacks of single-sided or double-sided pages and place their electronic images on your computer. What’s in the Box Before proceeding, check the contents of the box. If items are missing or damaged, contact the dealer where you purchased the scanner.
Xerox® DocuMate® 4760 Welcome Warranty Card System Requirements • Intel Pentium 4 or equivalent processor • DVD-ROM drive capable of reading Dual Layer DVDs • Universal Serial Bus (USB) port • Microsoft® Windows® operating system: – 32-bit Windows XP (Service Pack 3) – 32-bit or 64-bit Windows Vista (Service Pack 2) – 32-bit or 64-bit Windows 7 (Service Pack 1) – 32-bit or 64-bit Windows 8 / 8.
Xerox® DocuMate® 4760 Welcome • Technical support card—contact information for technical support and customer service, and a brief overview of our standard product warranty. • Warranty card—the warranty card is provided for users in Russia and should be filled in as described on the card. For all other users, please dispose of this card in paper recycling.
Xerox® DocuMate® 4760 – Welcome Status Light / Power Button—Turns the scanner’s power on/off and indicates the scanner’s status. 5. Output Tray—Holds documents after being scanned. 6. Universal Serial Bus (USB) Port—Connect the scanner to the computer via the USB 2.0 cable. 7. Power Jack—Connect the power cord to the scanner.
Scanner Setup 1. Remove the scanner from its protective foam and plastic bag. 2. Remove any shipping tape from the scanner, input tray and output tray. 3. Pull the scanner cover release to open the scanner. Remove the foam strip from the inside of the scanner. Leave the cover open so you can attach the input tray.
Xerox® DocuMate® 4760 Scanner Setup 4. Insert the short pins on each side of the input tray into the holes on the scanner. Close the cover when you are done. 5. Insert the short pins on each side of the output tray into the holes on the scanner.
Scanner Setup Xerox® DocuMate® 4760 Connect the Scanner Power Cord Only use the power supply (HEG42-240200-7L made by HiTron or DA-48M24 made by APD) included with your scanner. Connecting any other type of power supply may damage your scanner, and will void its warranty. 1. Plug the power supply into the power port on the scanner. 2. Plug the power cord into the power supply and into a wall outlet.
Xerox® DocuMate® 4760 12 Scanner Setup User Guide
Installation Please make sure of the following before you begin installation: • If you are prompted to reboot during installation, please select “No”. Finish installing the rest of the software, then close all open windows and reboot your computer. • The information in this guide may cover software not provided with the scanner you purchased. Please disregard any information about the software not applicable to your scanner.
Xerox® DocuMate® 4760 2. Installation Insert the installation disc into your computer’s DVD-ROM drive. The disc automatically starts. 3. The Select Language window opens. Click the drop-down menu arrow and select the language to use. Click OK. The disc’s Main menu window opens. Note: If the disc does not start, check the following: – Make sure the disc drives door is completely shut. – Make sure the disc was inserted in the drive in the proper direction (label side up).
Installation Xerox® DocuMate® 4760 4. On the Main menu, select Install software. 5. Make sure the boxes for Scanner Driver and Visioneer OneTouch are selected, as well as any other applications you want to install. Note: The software provided with your scanner may differ slightly from the list shown in the window. 6. Click Install now.
Xerox® DocuMate® 4760 Installation Installing the Scanner Driver The scanner driver installation will start first. 1. The Welcome screen for the scanner driver Setup Wizard opens. Click Next. Note: there may be an option in the installation window to remove any current scanning profiles. You will see this prompt if you already have a previous version of the scanner driver installed. Select the option in the installation window only if you want the existing profiles removed. 2.
Installation 4. Xerox® DocuMate® 4760 Stop when you see the “Complete the installation by connecting your hardware” window. Do not click OK yet. Leave the window open and proceed to the next section. Note: If you do not see this on-screen diagram for connecting the scanner, stop and follow the instructions below. Connect the USB Cable and Turn on the Power 1. Remove any tape from the USB cable. 2. Plug the USB cable into the USB port on the scanner then into a USB port on the computer.
Xerox® DocuMate® 4760 3. Installation Turn on the scanner power. The status light comes on and flashes indicating that the scanner is receiving power. Your computer recognizes that a scanner has been plugged into the USB port and automatically loads the appropriate software to run the scanner. 4. When you’re certain that the software has completely loaded, return to the “Complete the installation by connecting your hardware” window. 5. Click OK to complete the installation process.
Installation 6. Xerox® DocuMate® 4760 Click Close on the Installation Complete window to close and exit the driver installer. Installing Visioneer OneTouch The Visioneer OneTouch software installation will start automatically after you click Close on the driver Installation Complete window. 1. Click Next on the Welcome to the OneTouch Setup Wizard. Note: there may be an option in the installation window to remove any current scanning profiles.
Xerox® DocuMate® 4760 Installation Note: If you selected other software to install from the DVD the installation for that software will automatically start after you click Close on the Installation Complete window. Follow the instructions on-screen to install each application you selected. Installing Additional Applications Your scanner includes free, additional applications as described in the table below. 1. Return to the disc’s Main menu and click Install software. 2.
Xerox® DocuMate® 4760 Installation Software About the Software Kofax® Kofax VRS automatically enhances scanned documents from less than perfect originals. It is an additional scanning interface that uses patented VRS (Virtual ReScan) technology, and ensures your scanning is as efficient and easy as possible, while also improving the quality of the scanned images. Kofax VRS uses an ISIS-certified driver for scanning. This software provides an additional method to scan from your scanner.
Xerox® DocuMate® 4760 – Installation TWAIN scanning guide—Instructions for accessing and scanning using the TWAIN interface Click on View software documentation to access the user guides for the software applications provided with the scanner. From either of these user guide windows, click on the User guide menu button to return to the main user guide window, then select the other documentation section to view the user guides. 3. Click the links of the guides you want to view. 4.
Loading Documents to Scan Always remove any staples or paper clips from documents before inserting them into the scanner. Staples and paper clips can jam the feed mechanism and scratch the internal components. Also remove any labels, stickers, or Post-It™ notes that may come off during the scanning process and get stuck in the scanner. Misuse as described here will void your scanner’s warranty. Please go to www.xeroxscanners.
Xerox® DocuMate® 4760 Loading Documents to Scan Documents to Avoid Scanning The documents in this list can be scanned, but please note that scanning documents of this type will reduce the life of the scanner. Maintenance will be required more often and replaceable parts will wear faster. These types of documents will jam more frequently and damage to the original documents may occur. If you do choose to scan these document types, do not scan large batches.
Loading Documents to Scan Xerox® DocuMate® 4760 Scanning from the Automatic Document Feeder (ADF) Preparing Documents for Scanning • Fan the documents to make sure all pages in the stack are separated. • Bend and then flatten the document stack to make sure the horizontal edges are aligned to help prevent paper from skewing while being pulled through the scanner. • Pinch the ends to align the leading edges slantwise to help prevent multiple pages from being fed through at a single time. Scanning 1.
Xerox® DocuMate® 4760 Loading Documents to Scan 3. Load the documents face down with the top of the pages inserted into the Automatic Document Feeder. 4. You can now scan the documents using the scanner buttons, OneTouch, or one of the other scanning interfaces.
Xerox® DocuMate® 4760 Loading Documents to Scan Scanning Interfaces • OneTouch Control Panel—When you press the Simplex or Duplex button on the scanner, the scanner starts scanning using the settings for the current LED number. The scanned image is then sent to a destination on your computer or network drive. OneTouch Button Panel—Use this scan option when you want to scan from the computer screen.
Xerox® DocuMate® 4760 • Loading Documents to Scan TWAIN and WIA Interface—This option uses your scanner’s TWAIN interface to scan. Select scanning options before scanning, put the document in the scanner, then click the Scan button in the TWAIN interface window. Please see the TWAIN Scanning Guide on the installation disc for instructions. You can also click the Help button in the TWAIN interface to open the instructions in an Internet browser.
Maintenance This section contains information about maintenance, troubleshooting, uninstalling, scanner specifications, and spare parts. Safety Precautions When servicing the scanner you should take the following precautions to ensure your safety and prevent damage to the scanner. Do These • Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing alcohol may irritate sensitive skin. • Only perform scanner maintenance as described in this chapter.
Xerox® DocuMate® 4760 Maintenance Hardware Properties You can use the scanner’s properties page to keep track of scanner maintenance, change some of the hardware options, configure the scanner interface behavior, and adjust application options that may be available for your scanner. To open the scanner hardware properties page: • Windows 7 and later—from the Windows Control Panel, open Hardware and Sound and then Devices and Printers.
Maintenance Xerox® DocuMate® 4760 Power Settings • Sleep mode—sleep mode is the low-power state when the scanner is not in use. You can adjust the amount of time you want the scanner to wait before it goes into low power. Click the green enter button to save any changes in the Sleep mode field. Click the red reset button to reset to the default timeout value. • Power off—input the number of minutes you want the scanner to wait before it turns itself off.
Xerox® DocuMate® 4760 Maintenance Driver Settings The options in this panel are for configuring how the TWAIN interface will behave in some scenarios. Please see the TWAIN scanning guide on the installation disc for instructions. Clearing Paper Jams If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning opens after a few moments. 1. Open the Automatic Document Feeder cover. 2. Remove the jammed paper and close the cover.
Maintenance Xerox® DocuMate® 4760 To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust the guides to the paper size, and insert the paper evenly into the ADF. Cleaning the Scanner Regular maintenance of your scanner can help to ensure continual optimal performance. Using a soft, lint-free cloth, wipe down all plastic surfaces on the scanner.
Xerox® DocuMate® 4760 Maintenance Replacing the Rollers Frequent paper jams are a symptom of a worn roller assembly. A worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed at the same time. A worn roller should be replaced to avoid damage to the scanner’s internal parts. Before replacing the roller you should clean it as excessive dust on the roller will make it appear worn and smooth. You cannot properly diagnose a worn roller until you have cleaned it.
Maintenance Xerox® DocuMate® 4760 3. Firmly pull the roller housing towards you. You will hear it release from the scanner cover. Leverage the roller housing out of the scanner. 4. Place the roller housing face down on a flat surface. 5. Pinch the arms on either side of the roller module and pull the roller module out of the housing. 6. Discard the roller, it cannot be repaired or reused. 7. Before installing the new roller, clean any dust that may have gotten on it during shipping. 8.
Xerox® DocuMate® 4760 9. Maintenance Place the hooks of the housing in the slots in the scanner lid. 10. Tilt the housing up and into the scanner. 11. Press on the roller housing until it snaps into place in the scanner lid. 12. Gently press down on the ADF cover to close the scanner. Do not let the scanner lid slam shut.
Maintenance Xerox® DocuMate® 4760 Replacing the Feed Roller The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before replacing the roller you should clean it as excessive dust on the roller will make it appear worn and smooth. You cannot properly diagnose a worn roller until you have cleaned it. You should generally replace the roller every 160,000 to 200,000 scans.
Xerox® DocuMate® 4760 3. Lift the input tray up. 4. Pop up the roller cover and pull it out from underneath the input tray. 5. Lower the input tray. 6. Lift the main roller up.
Maintenance Xerox® DocuMate® 4760 7. Locate the white tab that locks the feed roller module in the scanner. Using a flathead screw driver, carefully wedge the flat head of the screw driver between the white tab and the roller housing. 8. Gently push the white tab away from the roller housing and rotate the tab up to unlock the roller. 9. Carefully angle the roller up and out of the scanner. 10. Discard the roller, it cannot be repaired or reused. 11.
Xerox® DocuMate® 4760 Maintenance 12. Insert the round end of the roller into the slot in the scanner. 13. Carefully lower the roller into the scanner. Make sure the white locking tab is pointing up. Make sure the gears on the roller are sitting properly against the gears in the scanner before continuing. 14. Rotate the white tab down to lock the roller in place and then lower the roller into the scanner. 15. Lift the input tray up.
Maintenance Xerox® DocuMate® 4760 16. Slide the roller cover into the scanner under the input tray. Make sure the tabs on the roller cover are properly seated in the scanner body. Press down on the roller cover to lock it in place. When you are sure the roller cover is fully seated in place, lower the input tray. 17. Replace the screws you removed in step 2 of these instructions. 18. Close the scanner when you are finished.
Xerox® DocuMate® 4760 Maintenance Troubleshooting Problem: The scanner won’t scan. What’s wrong? Check for one of these possible causes: • Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely. • Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.
Maintenance Xerox® DocuMate® 4760 Problem: The installation will not complete successfully. If installation finishes, the scanner’s OneTouch options do not seem to work properly. A likely cause is that some driver programs are already installed on your computer for another scanner. They may be interfering with the installation and OneTouch options, and you need to remove those other drivers and re-install your Xerox® scanner. You can remove these programs from the Windows Control Panel.
Xerox® DocuMate® 4760 Maintenance Error Light Troubleshooting Codes Normal Operation • Steady blue: indicates the scanner is ready to scan. • Slow flashing blue: indicates the scanner is in low power mode. • Rapid flashing blue: indicates the scanner is waking up from low power mode. • Steady red: the scanner is busy or it is not connected to the computer. • Flashing red: the scanner is reporting an error. Error Codes The status light indicates the current state of the scanner.
Xerox® DocuMate® 4760 Maintenance Error Code Problem Description Solution 5 Multiple paper feed Multiple pages have fed through the scanner at one time. Open the ADF door and remove the pages from the scanner. Make sure the pages are not stuck or taped together before loading them in the ADF. If the problem persists, clean the scanner as described in “Cleaning Inside the Automatic Document Feeder” on page 33. 6 The scanner’s cover is open The ADF door is not closed all the way.
Xerox® DocuMate® 4760 Maintenance 4. Turn off the scanner and unplug the USB cable. 5. Reboot the computer if you are prompted to do so. Follow these instructions to remove any of the other software you installed with your scanner.
Xerox® DocuMate® 4760 Maintenance Scanner Specifications Interpolated Resolutions 75 and1200 dpi Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white) Scan Method Duplex Automatic Document Feeder (ADF) Image Sensor Dual CCD (Charge Coupled Device) Light Source Dual RGB LED lamps Interface Hi-Speed USB 2.0, compatible with USB 1.
Xerox® DocuMate® 4760 Maintenance Scanner Specifications Software Information Supported Operating Systems Microsoft Windows –32-bit XP (Service Pack 3) –32-bit or 64-bit Vista (Service Pack 2) –32-bit or 64-bit 7 (Service Pack 1) –32-bit or 64-bit 8 / 8.
Xerox® DocuMate® 4760 Maintenance Part Name Part Number AC Power Cord 35-0103-000 (US) 35-0104-000 (EUR) 35-0105-000 (UK) Power Supply User Guide 37-0076-000 49
Xerox® DocuMate® 4760 50 Maintenance User Guide
Regulatory Information Basic Regulations United States (FCC Regulations) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Xerox® DocuMate® 4760 Regulatory Information A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox Limited representative or by contacting: Environment, Heath and Safety The Document Company Xerox Bessemer Road Welwyn Garden City Herts AL7 1HE England, Telephone +44 (0) 1707 353434 Turkey (RoHS Regulation) In compliance with Article 7 (d) We hereby certify “It is in compliance with the EEE Regulation”.
Xerox® DocuMate® 4760 Regulatory Information 3. Obligations or Securities of any Foreign Government, Bank, or Corporation. 4. Copyrighted material, unless permission of the copyright owner has been obtained or the reproduction falls within the “fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21. 5.
Xerox® DocuMate® 4760 Regulatory Information 8. Documents, registers or records kept by public officials charged with the duty of making or issuing certified copies thereof, where the reproduction falsely purports to be a certified copy thereof. 9. Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner.
Compliance Information Product Recycling & Disposal USA & Canada If you are managing the disposal of your Xerox® product, please note that the product may contain lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities.
Xerox® DocuMate® 4760 Compliance Information ENERGY STAR for the USA Energy Program Compliance The Xerox® DocuMate® 4760 is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment. The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks. The ENERGY STAR Imaging Equipment Program is a team effort between U.S.
