Leaflet

C
C-3 Troubleshooting
Fiery ZX doesn’t respond to a
Print command.
• Has someone disconnected the copier by selecting Suspend Printing from the Functions
menu?
If the administrator or operator has selected Suspend Printing on the Fiery ZX Control
Panel or Command WorkStation to interrupt printing (so that someone can make a
color copy, for example), your print job will not resume until someone selects
Resume
Printing from the Functions menu on the Control Panel or clicks the function key on
the Command WorkStation.
• Did you select the Fiery ZX as the current printer?
Before printing, you must select the Fiery ZX as the current printer from your
Windows computer, Mac OS computer, or UNIX workstation.
• Make sure that the copier is switched on.
Someone may have turned the copier off, or the Automatic Power-Off or Power Saver
mode function may have engaged. Even with the copier off, the Fiery ZX appears in the
Chooser as long as the Fiery ZX itself is turned on.
• If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility
that the job was sent to the Novell queue and that the queue is being used by the
Fiery ZX.
• Make sure that the job does not contain a PostScript error.
Check with the operator, or use the Fiery WebSpooler to check the job’s status. In the
Fiery WebSpooler, a job containing a PostScript error appears in red.
Message requests a paper size
that you don’t have.
• Cancel the job and do one of the following:
If you are printing a PostScript file, ask the administrator to set the Convert Paper Sizes
setting in Printer Setup
to convert the job to a paper size you do have. You can do this
to convert between US and metric paper sizes.
If you are printing a file from an application, change the page size in the Page Setup
dialog box.
If this happens: Try this: