Leaflet

C
C-2 Troubleshooting
Troubleshooting
In case of problems, and before you call for service, check the guidelines in this section.
If you are unable to resolve the problem, make a note of the error condition and
contact your authorized service/support center.
This section provides some troubleshooting guidelines should a problem arise. If you
are unable to resolve a problem after referring to this section, contact your site operator
or administrator.
General printing problems
If this happens: Try this:
You cannot connect to a
Fiery ZX.
• Make sure that the Fiery ZX is not being calibrated.
If the Fiery ZX is being calibrated, you can select it in the Chooser, but you cannot
connect to it. This insures that only one person is calibrating the server at any time and
that print jobs do not use unexpected calibration.
You cannot select or view one
of the queues.
• Have your system administrator enable the queue in Setup.
You cannot connect to the
Fiery ZX from a Windows
computer with the Command
WorkStation or Fiery utilities.
• Make sure the connection is configured correctly.
For instructions, see Getting Started.
Printing seems to take too
long.
• Print to a queue instead of to the Direct connection.
When you print to a queue, the job is stored on the Fiery ZX until it can be processed
and printed; when you print to the Direct connection, the job cannot be sent to the
Fiery ZX until the previous job is finished processing, so you must wait longer to use
your computer.
Special paper or transparency
options are dimmed.
• Select a Paper Source that supports the media type you are using. for information on
requirements and constraints pertaining to special papers and transparencies, see
Appendix A, “Setting Print Options.”