CopyCentre C20 WorkCentre M20/M20i User Guide 604E07110
Prepared by: The Document Company Xerox GKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLAND ©2004 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinafter granted, including without limitations, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks etc.
Table of Contents 1 Welcome .................................................................................1-1 Introduction................................................................................................ 1-2 About This Guide....................................................................................... 1-3 Related Information Sources.................................................................... 1-4 Customer Support ............................................................
Compatible Features ............................................................................... 3-17 4 Paper and Other Media..........................................................4-1 Loading Paper............................................................................................ 4-2 Setting the Paper Size ............................................................................... 4-8 Media Specifications .................................................................................
Clear Memory ........................................................................................... 9-24 Maintenance Tools .................................................................................. 9-25 Enabling or Disabling Auxiliary Access ................................................ 9-31 10 Maintenance .........................................................................10-1 Cleaning....................................................................................................
Page iv Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
1 Welcome Thank you for choosing the Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i. These products have been designed for ease of use, but to use your machine to its fullest potential take some time to read the User Guide. ¾ Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 ¾ About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 ¾ Related Information Sources . . . . . . . . . . . . . . . . . 1-4 ¾ Customer Support . . . . . . . . . . . . . . . .
Welcome Introduction The Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i are a family of digital devices capable of being used for copying, printing, faxing, scanning and e-mail. The features and functions available on your machine depend on the model purchased: Xerox CopyCentre C20 This model is a digital copier and copies at 21 pages per minute. It comes with a Document Feeder, Paper Tray and Bypass Tray as standard and also provides 2 Sided copying.
Welcome About This Guide Throughout this User Guide some terms are used interchangeably: ¾ Paper is synonymous with media. ¾ Document is synonymous with original. ¾ Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i is synonymous with the machine. The following table offers further information about the conventions used within this Guide. CONVENTION DESCRIPTION EXAMPLE Italic Typeface Used to emphasise a word or phrase. Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i.
Welcome Related Information Sources Information available for the products consists of: - This User Guide - The Quick Start Guide - The Quick Install Sheets - The System Administration Guide - The Xerox website http://www.xerox.
Welcome Customer Support If you need assistance during or after product installation, please visit the Xerox website for online solutions and support: http://www.xerox.com If you require further assistance, call our experts at the Xerox Welcome Center, or contact your local representative. When telephoning please quote the machine serial number.
Welcome Safety Your Xerox product and supplies have been designed and tested to meet strict safety requirements. These include Safety Agency approval, and compliance to established environmental standards. Please read the following instructions carefully before operating the product and refer to them as needed to ensure the continued safe operation of your product. The safety testing and performance of this product have been verified using XEROX materials only.
Never use supplies or cleaning materials for purposes other than those for which they were intended. Keep all supplies and materials out of reach of children. Do not use this product near water, wet locations, or outdoors. Do not place this product on an unstable cart, stand or table. The product may fall, causing personal injury or serious damage to the product Slots and Openings in the cabinet and in the back and sides of the product are provided for ventilation.
Welcome Safety Standards EUROPE This XEROX product is certified by the following Agency using the Safety Standards listed. Agency: TUV Rheinland Standard: IEC60950 3rd Edition Amendments A1, A2, A3, A4 and A11. USA/CANADA This XEROX product is certified by the following Agency using the Safety Standards listed. Agency: UNDERWRITERS LABORATORIES Standard: UL 60950 3rd Edition. Certification is based on reciprocity agreements, which include requirements for Canada.
Welcome Regulatory Information The CE marking applied to this product symbolizes Xerox Limited Declaration of Conformity with the following applicable Directives of the European Union as of the dates indicated: January 1, 1995: Council Directive 73/23/EEC amended by Council Directive 93/68/EEC, approximation of the laws of the member states related to low voltage equipment.
Welcome WARNING: Shielded cables must be used with this equipment to maintain compliance with Council Directive 89/336/EEC. FCC Part 15 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the product is operated in a commercial environment.
The Electricity at Work Regulation 1989 came into force in England and Wales on 1 April 1990. This 1989 Regulation places a duty on all employers and self-employed persons to ensure the electrical system in their premises is constructed, maintained and operated in such a manner as to prevent, so far as reasonably practical, danger. This includes ensuring all electrical equipment connected to such electrical systems safely constructed, maintained and operated.
Welcome QUESTION: Is the XEROX equipment in my premises safe? ANSWER: All XEROX equipment supplied by XEROX Limited and their authorized distributors conforms to all relevant safety legislation and standards. However, like all electrical equipment, they have to be regularly serviced and maintained by competent persons. XEROX Limited Customer Service Engineers ensure XEROX equipment is serviced and maintained to exacting XEROX safety standards.
PLEASE NOTE: YOU MUST ENSURE THAT YOUR XEROX EQUIPMENT IS SAFE AT ALL TIMES. Please contact us if you have any queries regarding the information provided in this document.
Welcome Regulations - Europe Certification to 1999/5/EC Radio Equipment & Telecommunications Terminal Equipment Directive This Xerox product has been self-certified by Xerox for pan-European single terminal connection to the analogue public switched telephone network (PSTN) in accordance with Directive 1999/5/EC.
Welcome Regulations - USA Fax Send Header Requirements The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including Fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number o
Welcome The Ringer Equivalence Number (or REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local Telephone Company.
Welcome Regulations - Canada This product meets the applicable Industry Canada technical specifications. 'The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five. The REN value may be found on the label located on the rear of the equipment.
Welcome Environmental Compliance Energy Star® XEROX Corporation designed this product to comply with the guidelines of the ENERGY STAR® program of the Environmental Protection Agency. As an ENERGY STAR® Partner, XEROX has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
2 Getting Started Before you start to use your machine, there are a number of tasks to perform. Using the instructions provided in this chapter, unpack and setup your machine ready for use. ¾ Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 ¾ Machine Overview . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 ¾ Installing Drum and Toner Cartridges . . . . . . . . . 2-10 ¾ Making Connections . . . . . . . . . . . . . . . . . . . . . . 2-12 ¾ Powering On the Machine . .
Getting Started Unpacking 1 ¾ Remove the shipping tape from the front, back and sides of the machine. Tape LCD 2 z To scan or copy a document, the switch must be in the unlock position. If the machine is not being used for a long period of time, or being moved, push the switch to the lock position ( ). 3 Page 2-2 ¾ Remove the label completely from the scanner module by pulling it straight out, away from the unit. The scan unlock switch automatically moves to the unlock position ( ).
of the power cord and the telephone line cord may vary according to Country.
Getting Started Machine Overview Models and Options CopyCentre C20 WorkCentre M20 WorkCentre M20i Document Feeder Standard Standard Standard Paper Tray 1 & Bypass Tray Standard Standard Standard Digital Copying Standard Standard Standard Direct Printing - Standard Standard Network Printing - Option Standard Direct Scanning - Standard Standard Fax - - Standard E-mail - Option Standard Paper Tray 2 Option Option Option Cabinet and Stand Option Option Option Foreign
Getting Started Component Location Front View: Document Feeder Control Panel Document Guides Document Input Tray Document Output Tray Paper Guides Bypass Tray Scanner Module Side Cover Paper Tray 1 Release lever Front Cover Paper Tray 2 NOTE: The components on each model vary, this picture represents the WorkCentre M20i with the optional Paper Tray 2.
Getting Started Rear View: Document Feeder Document Feeder Connector Document Glass Telephone Connections Paper Tray AC Power Cord Connector Power Switch Paper Exit Extension Parallel Connector USB Connector NOTE: The components on each model vary, this picture represents the WorkCentre M20i, standard configuration.
Navigation keys Menu/Exit Copy, Fax and Email keys Clear / Clear All (AC) Status keys Display Interrupt 1 2 Alphabet Keyboard 3 5 4 6 Feature keys (1 - 7) 7 Status Map Enter Paper Supply Fax Functions Numeric Keypad Start Stop ITEM DESCRIPTION Alphabet Keyboard Use to enter alpha and symbol characters for the E-mail and Fax functions. 1 Lighten/Darken Use to adjust the contrast level to improve output quality.
Getting Started Navigation Keys Paper Supply Use to scroll through the menu items and the options available for each menu item. Use to select a paper type and source. Each press of the Paper Supply key changes the selection. The Status Map indicates the selected tray. NOTE: Paper Tray 2 is available as an option. Status Map Document Feeder Error Bypass Paper Jam Tray 1 Tray 2 The Status Map identifies which paper tray is selected, when a paper tray is empty and when an error occurs.
Use to interrupt the current copy job to run a more urgent job. Start Use to activate a job. Stop Use to stop an operation at any time. Clear/Clear All (AC) Getting Started Interrupt Press once to clear a current entry e.g. an incorrect number or character entry. Press twice to clear all programmed settings, the display requests confirmation.
Getting Started Installing Drum and Toner Cartridges 1 ¾ Pull the release latch to open the side cover. CAUTION: Ensure the side cover is always open before opening the front cover. Page 2-10 2 ¾ Open the front cover. 3 ¾ If the cartridge locking lever is in the lower position, turn the lever upward until it locks into place.
Getting Started 4 ¾ Remove the drum cartridge from its bag and slide it into the machine firmly until it locks into place. CAUTION: Do not expose the green drum to light for an extended period. Never expose the drum to direct sunlight or touch the drum surface. Damage or poor image quality may result. z Xerox 5 has included a Starter Toner Cartridge. Purchased replacement toner cartridges will yield approximately two times the number of copies.
Getting Started Making Connections 1 Document Feeder ¾ Connect the Document Feeder cord to the port shown and fasten the side screws. 2 z You should use the telephone line cord which is supplied with your machine. If you are replacing it with another vendor’s, it should be AWG #26 or larger telecommunication line cord. Telephone Line (WorkCentre M20i only) ¾ Connect the supplied telephone line to the LINE jack and the other end to the wall jack.
USB or Parallel Port Cable (WorkCentre M20 and M20i only) Getting Started 3 CAUTION: Shut down the computer before connecting the cable. ¾ Connect the USB Cable which came with your machine. OR ¾ If you want to use a parallel print cable, only use an IEEE-1284 compliant cable and connect it to the parallel connector on your machine. ) Only connect one of the above cables. If you are using a USB cable, you must be running Windows 98, Me, 2000 or XP.
Getting Started Powering On the Machine 1 ¾ Connect the AC Power Cord to the machine and a power outlet. The power cord must be plugged into a grounded power socket. 2 ¾ Press the ON/OFF switch to the ON ( I ) position. The machine displays ’Warming Up Please Wait...’.
1 z An additional Paper Tray is available as an option. The instructions for loading both paper trays are the same. Getting Started Loading Paper ¾ Pull open the Paper Tray. 2 ¾ Push down on the pressure plate 3 ¾ Adjust the rear paper guide to the until it locks into position. required paper length. It is preset to A4 or Letter size depending on country. ¾ To load another size, lift the rear guide out of the current position and into the required position.
Getting Started 4 z If you experience problems with paper feed, turn the paper around and if the problem continues, use the Bypass Tray. 5 ¾ Fan the paper and insert it into the tray. If loading Letterhead, ensure the design is face-up and the top edge of the sheet is placed at the right side. ¾ Ensure that the paper is positioned under the snubbers. Corner snubbers ¾ Do not fill above the Maximum Fill Line.
from your PC, ensure you select the Paper Source and the correct paper size from your software application. Getting Started 6 z When printing ¾ Position the side guide by squeezing the lever and sliding it toward the stack of paper, until it gently touches the side of the stack. Do not allow the guide to press against the edge of the paper tightly. ¾ Close the Paper Tray. ) Refer to “Machine Setup” starting on page 2-19 to set the correct size for the Paper Tray.
Getting Started Help List The Help List contains information about the features and settings available on your machine. It is helpful to print the list to use as a reference tool when performing Machine Setup tasks. Use the following instructions to print the Help List. 1 ¾ Press the [Menu/Exit] key. Menu/Exit 2 ¾ Using the Navigation Keys select the [Help List] and press [Enter]. Help List Printing... displays. The Help List is printed.
Getting Started Machine Setup Use the following instructions to customize your machine to meet your individual requirements. 1 ¾ Press the [Machine Status] key. Enter 2 3 Machine Status ¾ Using the Navigation Keys select [Machine Setup] and press [Enter]. Æ Machine Setup Fax Setup ¾ Using the Navigation Keys select the required setup option and press [Enter]. ¾ Using the “Machine Setup Machine Setup [Tray 1 Size] Options:” starting on page 2-20 customize the settings to meet your requirements.
Getting Started Machine Setup Options: OPTION SETTINGS DESCRIPTION Tray 1 Size LTR / A4 / LGL / Folio Use to set the default paper size for Tray 1. Paper Size options are Letter, A4, Legal (216 x 356 mm / 8.5 x 14 inch) or Folio. Tray 2 Size LTR / A4 / LGL / Folio Use to set the default paper size for Tray 2. Paper Size options are Letter, A4, Legal (216 x 356 mm / 8.5 x 14 inch) or Folio. Bypass Size LTR / A4 / LGL / Folio / Use to set the default paper size A5 / Statement for the Bypass tray.
Stamp RX Name SETTINGS ON OFF Alarm Sound ON OFF Key Sound ON OFF Speaker Control ON OFF COM Language Localization Set to ON to enable the page number and date and time of reception to be printed on each page of each received transmission. Set to ON to enable an alarm sound when an error occurs or a fax communication ends. Set to ON to enable a key sound when any key is pressed. The speaker can be set to ON, OFF or COM.
Getting Started OPTION USB Mode SETTINGS DESCRIPTION Fast Use to set the USB speed. Fast is the default mode. Some PC users may experience poor USB implementation in the default mode. If this occurs, select the SLOW mode in order to achieve successful results. Slow Device Name Fax ID Date & Time Use to enter the fax number and name of the machine. Enter the current date and time using the numeric keypad. Use Clock Mode to set whether the machine uses a 12 or 24 hour clock.
Getting Started Installing Software There are four drivers provided: - PCL5 - PostScript - Twain - ControlCentre The installation procedure is the same for all of them. You can install all of the drivers at the same time or as many as you require. ) These instructions are for installing direct printing and scanning via the parallel or USB. For Xerox WorkCentre M20i network connections, it is recommended that you contact your System Administrator or refer to the System Administration Guide.
Getting Started Driver Installation Before direct printing, direct scanning or using ControlCentre through the Parallel Port or the USB port, you will need to install a driver. The procedure will install the driver and configure it for the local port. To install the driver on the workstation. 1 ¾ Insert the Driver CD into the CD drive. 2 ¾ Select the language for the installation and select [Continue]. 3 ¾ Check the boxes for the drivers required, PostScript, PCL, PC Scan and ControlCentre.
4 ¾ Select [Continue] to confirm your choice and install the driver. The installation will continue by transferring a number of files. ) If you chose to install multiple drivers, the installation process will be repeated for each driver. 5 ¾ Select [Finish] to complete the installation. 6 ¾ Switch the printer Off and then On. 7 Getting Started The selection will be confirmed. ) For instructions for powering the machine on and off, refer to “Powering On the Machine” starting on page 2-14.
Getting Started Workstation Setup You will need to configure the printer drivers. 1 ¾ At the Workstation, select [Printers and Faxes] from the Control Panel option. ) The location of this window will vary according to the operating system: from the Start>Settings menu or directly from the Start menu. The Printers and Faxes window will be displayed. ) 2 Page 2-26 This window will have a different appearance according to the operating system of the workstation.
This window will have a different appearance according to the operating system of the workstation and the type of driver installed. The window displayed is for a Windows XP operating system. 3 ¾ Click on the [Ports] tab. 4 ¾ Check the box appropriate to the connection. The Ports tab will be displayed. For a parallel connection, check LPT1, LPT2 or LPT3 depending on the configuration of the workstation. This is usually LPT1. For a USB connection, check the USB box. 5 ¾ Click [OK].
Getting Started Test Print or Scan To ensure the Xerox WorkCentre M20 or M20i has been installed correctly a test print or scan should be submitted from the Workstation. Test Print Perform the following steps: 1 ¾ Open a document on the Workstation. 2 ¾ Select the Xerox WC M20 Series as the printer to which the document will be sent. 3 ¾ Print the selected document on the device and verify that it prints correctly. The installation process is now complete.
3 Copy Digital copying is available as standard on the Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i. ¾ Copying Procedure . . . . . . . . . . . . . . . . . . . . . . . . 3-2 ¾ Basic Copy Features . . . . . . . . . . . . . . . . . . . . . . . 3-6 ¾ Special Copy Features . . . . . . . . . . . . . . . . . . . . 3-10 ¾ Using Interrupt . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 ¾ Compatible Features . . . . . . . . . . . . . . . . . . . . . .
Copy Copying Procedure 1 Select Copy Mode ¾ Ensure Ready to Copy displays. Ready To Copy 100% Current Reduction / Enlarge Setting ¾ If necessary, press the [Copy] 001 Number of Copies Copy Key key to change to Copy mode. The Copy key remains illuminated when selected. 2 Select the Paper Supply z For instructions on loading media, refer to “Loading Paper” on page 42. For full media specifications refer to “Media Specifications” on page 12-7.
When copying onto a paper size smaller than A4/Letter, the printed image may be offset and not reproduce correctly, even when Auto Fit is selected. ¾ If the Bypass Tray is selected the Paper Type option displays. Use the Navigation Keys to select the Paper Type being loaded and press [Enter]. If using the Bypass, remember to load the required stock. Navigation Keys 3 Enter Load the Originals Document Feeder: ¾ Remove all staples and paper clips prior to loading.
Copy Document Glass: z When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality and toner consumption. 4 z Only those features relevant to the machine configuration will be available. ¾ Raise the Document Feeder and position the original face down on the Document Glass. Align with the registration arrow in the rear left corner. ¾ Lower the Document Feeder.
z The maximum copy quantity is 999. Enter the Quantity Copy 5 ¾ Use the Numeric Keypad to enter the number of copies required. ¾ If necessary, press [Clear/Clear All] to clear the current quantity and enter a new quantity. Numeric Keypad Clear/Clear All 6 z You can cancel a copy job while it is copying by pressing the [Stop] key twice. Press Start ¾ Press [Start] to begin the copy job. ¾ If Collated is On, when the document is fed from the Document Glass, the display shows [Scan Another?].
Copy Basic Copy Features There are seven basic Copy features available. These features can be selected using the feature keys located on the Control Panel. Lighten/Darken Original Type Reduce/ Enlarge 2 Sided Collated Color Original Feature Description FEATURE OPTIONS INSTRUCTIONS Lighten/Darken 5 Contrast Settings ¾ Press [Copy]. z Use to adjust the ¾ Press [Lighten/Darken]. contrast for a document containing faint or dark images. ¾ Using the Navigation Keys select a contrast setting.
Use to print multiple ¾ Press [Copy]. images on a single sheet ¾ Press [Reduce/Enlarge]. of paper. The number of images produced is ¾ Using the Navigation Keys, select [Clone] and determined automatically press [Enter]. based on the original Clone appears on the display. image size. z Only available using the Document Glass, ensure the Document Feeder is empty. Auto Fit Use to reduce or enlarge ¾ Press [Copy]. the image to fit the paper ¾ Press [Reduce/Enlarge]. size automatically.
Copy 2-1 Sided Use when originals are Short printed on both sides in the "head to toe" layout, and 1 sided copies are required. ¾ 2-2 Sided Use for originals that are printed on 2 sides and 2 Sided copies are required. Collated On z Use to produce collated copy sets. Original Type Text z Use to select the type of document being scanned. Color Original z Use when scanning a color original. Page 3-8 Use to produce collated ¾ Press [Copy]. output e.g. 2 copies of a 3 ¾ Press [Collated].
z Use to select the Status Map paper source. The Status Map identifies ¾ Press [Copy]. which paper tray is ¾ To select a paper tray, press the [Paper Supply] selected, when a paper key until the required tray is lit on the Status Map. tray is empty and when an error occurs. The Status Map identifies which paper tray is Document selected, when a paper tray is empty and when an Feeder Error Bypass error occurs. The Status Map has a light for each paper tray.
Copy Special Copy Features The special Copy features available can be accessed by pressing the Menu/Exit key and then selecting Copy Features on the display. Menu/Exit Enter Navigation Keys Feature Description FEATURE ID Card Copy OPTIONS - TO SELECT ¾ Press [Menu/Exit]. z Use to copy both ¾ Using the Navigation Keys select [Copy Features] sides of an ID document e.g. a drivers license, onto one side of paper. ¾ Use the Navigation Keys to select [ID Card Copy] and press [Enter].
z Use to ’clean up’ the edges of an original e.g. if it is frayed or has hole punch or staple marks. Off Use to de-activate the feature. ¾ Press [Menu/Exit]. ¾ Using the Navigation Keys select [Copy Features] and press [Enter]. Small Orig Use to erase 6 mm (0.25") Edges from the edge of the ¾ Use the Navigation Keys to select [Edge Erase] document. and press [Enter]. Binder Holes Use to erase 24 mm (1.
Copy Book Copy z Use when copying bound documents. If the document is too thick, lift the cover until its hinges are caught by the stopper and then close the cover. Off Right Page documents. Use to scan and copy the ¾ Use the Navigation Keys to select [Book Copy] right page of a bound and press [Enter]. document. ¾ Select the required Book Copy option and press Use to scan and copy [Enter]. both pages of a bound document. On Use to activate the ’Auto Suppress’ feature.
Off z Use to create a single set of transparencies with blank or printed separators. Bypass Use to de-activate the feature. ¾ Press [Menu/Exit]. ¾ Using the Navigation Keys select [Copy Features] and press [Enter]. Use to create a single set of transparencies with a ¾ Use the Navigation Keys to select blank or printed divider [Transparencies] and press [Enter]. between each ¾ Use the Navigation Keys to select [Bypass] and transparency. press [Enter].
Copy Using Interrupt The Interrupt button is used to temporarily pause the job which is currently being copied in order to run a more urgent job. This feature is useful if the machine is printing a large job as it still provides access to Copy mode for running small, quick jobs. 1 Select Copy Mode ¾ Interrupt is only available in Copy Copy Key mode. Press the [Copy] key to activate Copy mode. 2 Select Interrupt ¾ To interrupt the current Copy job, press the [Interrupt] key.
3 Load the Originals Copy . ¾ Remove all staples and paper clips prior to loading. ¾ Load the originals for the Interrupt job into the Document Feeder or load a single original on the Document Glass. ) 4 z Only those features relevant to the machine configuration will be available.
Copy 5 z The maximum copy quantity is 999. Enter the Quantity ¾ Use the Numeric Keypad to enter the number of copies required. Numeric Keypad 6 Press Start ¾ Press [Start] to begin the Interrupt job. ¾ If using the Document Glass and [Scan Another?] displays, select [Yes] to scan another original, or [No] if all originals have been scanned; press [Enter]. The Interrupt job is printed. Navigation Keys Start If another urgent job is required repeat the procedure.
Copy Compatible Features The following table indicates which features are compatible with other features. It also shows which input area can be used for a feature e.g. the Document Feeder or Document Glass.
Copy Page 3-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
4 Paper and Other Media There is one Paper Tray and a Bypass Tray as standard on the Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i. A second Paper Tray is available to purchase as an option. ¾ Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 ¾ Setting the Paper Size. . . . . . . . . . . . . . . . . . . . . . 4-8 ¾ Media Specifications . . . . . . . . . . . . . . . . . . . . . . .
Paper and Other Media Loading Paper Preparing Paper for Loading Before loading paper into the Paper Trays, fan the edges. This procedure separates any sheets of paper that are stuck together and reduces the possibility of paper jams. ) To avoid unnecessary paper jams and misfeeds do not remove paper from its packaging until required. Using the Paper Trays Loading the Paper Trays Using the instructions provided, load paper into the machine.
Paper and Other Media 3 ¾ Adjust the rear paper guide to the required paper length. It is preset to A4 or Letter size depending on country. ¾ To load another size, lift the rear guide out of the current position and into the required position. L 4 z If you experience problems with paper feed, turn the paper around and if the problem continues, use the Bypass Tray. Rear Guide The Paper Trays can hold a maximum of 550 sheets of 80 g/m2 (20 lb) plain paper.
Paper and Other Media 5 ¾ Ensure that the paper is positioned under the snubbers. Corner snubbers ¾ Do not fill above the Maximum Fill Line. Max Fill Line 6 z When printing from your PC, ensure you select the Paper Source and the correct paper size from your software application. ¾ Position the side guide by squeezing the lever and sliding it toward the stack of paper, until it gently touches the side of the stack. Do not allow the guide to press against the edge of the paper tightly.
Paper and Other Media 7 ¾ To select a paper tray, press the [Paper Supply] key until the required tray is lit on the Status Map. Tray 1 and the Bypass Tray are available as standard, Tray 2 is optional. If two tray lights display together, the Auto Tray Switching feature is active. When one tray runs out of paper, the machine will switch to the other selected tray. Status Map Enter Paper Supply Using the Bypass Tray The Bypass Tray is located on the right side of your machine.
Paper and Other Media Loading the Bypass Tray 1 z Remove any curl on postcards, envelopes, and labels before loading them into the Bypass Tray. ¾ Lower the Bypass Tray, located on the right side of the product. ¾ Unfold the Paper Support extension. Paper Support Bypass Tray 2 z Hold 3 transparencies by the edges and avoid touching the print side. 4 3 ¾ Prepare a stack of paper or envelopes for loading by flexing or fanning them back and forth. Straighten the edges on a level surface.
Paper and Other Media 5 ¾ To select the Bypass Tray, press the [Paper Supply] key until the Bypass tray is lit on the Status Map. ¾ When the Bypass Tray is selected the Paper Type option displays. Use the Navigation Keys to select the Paper Type being loaded and press [Enter]. Status Map Enter Paper Supply ) Use the instructions “Setting the Paper Size” on page 4-8 to set the correct size for the Bypass Tray.
Paper and Other Media Setting the Paper Size After loading paper in the Paper Trays, you will need to set the default Paper Size. Use the following instructions to set the default Paper Size for each tray. 1 ¾ Press the [Machine Status] key on the Control Panel. 2 ¾ Select [Machine Setup] using the Navigation Keys and press [Enter]. The display shows [Tray 1 Size] on the bottom line. ¾ Press [Enter].
Media Sizes and Types The table below identifies the media sizes which can be used in the Paper Tray and Bypass Tray, and the capacities which can be loaded. MEDIA SIZE INPUT SOURCE CAPACITYa Paper Tray Bypass Tray Plain paper Letter (8.5 x 11 inch) Folio (8.5 x 13 inch) Legal (8.5 x 14 inch) Executive (7.25 x 10.5 inch) A4 (210 x 297 mm) B5 (182 x 257 mm) A5 (148 x 210 mm) YES YES YES NO YES NO NO 550 550 550 0 550 0 0 YES YES YES YES YES YES YES 100 100 100 100 100 100 100 Envelopes No. 10 (8.
Paper and Other Media Media Guidelines When selecting or loading paper, envelopes, or other special media please adhere to these guidelines: ¾ Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and poor print quality. ¾ Use only high quality copier grade paper. Avoid paper with embossed lettering, perforations, or texture that is too smooth or too rough. ¾ Store paper in its ream wrapper until ready to use. Place cartons on pallets or shelves, not on the floor.
for 0.1 second. ¾ Ensure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to machine components. ¾ Do not feed a sheet of labels through the machine more than once. The adhesive backing is designed for one pass through the machine. ¾ Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or otherwise damaged.
Paper and Other Media Page 4-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
5 E-mail The E-mail function is available as standard on the Xerox WorkCentre M20i and as an option on the Xerox WorkCentre M20. ¾ Sending an E-mail . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 ¾ Basic E-mail Features . . . . . . . . . . . . . . . . . . . . . . 5-7 ¾ Special E-mail Features. . . . . . . . . . . . . . . . . . . . . 5-9 ¾ Using the Global Address Book. . . . . . . . . . . . . .
E-mail Sending an E-mail The E-mail function allows you to send your documents as an E-mail message without going to a PC. The document is sent to the recipient’s E-mail box as an attachment. The document you want to send is scanned and then attached to the E-mail as an image file. You can enter E-mail addresses by using the Alphabet Keyboard on the front of your machine, or by retrieving them from the local address book using the Address Book key.
z When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality. 2 E-mail Document Glass: ¾ Raise the Document Feeder and position the original face down on the Document Glass. Align with the registration arrow in the rear left corner. ¾ Lower the Document Feeder. Select the E-Mail Key and Features z Only those features relevant to the machine configuration will be available.
E-mail 3 Enter the Sender’s Name ¾ The E-mail screen displays From or My Login Name, depending on the authentication setting. From: Enter the sender’s name using the Alphabet Keyboard, and then press the [Enter] key. ¾ If authentication has been set-up, enter your Login Name and Password. ) z The Global 4 Address Book displays addresses retrieved from the system server. For more information about the Global Address Book, refer to “Using the Global Address Book” on page 513.
Entering Multiple Recipients E-mail 5 After entering the first recipient, Another Address? displays. ¾ Select [Add] to add another address or [Done] to continue. The maximum number of addresses you can enter is 10. Another Address? [Done] ¾ Press [Enter]. ¾ Repeat the procedure until all addresses have been entered. 6 Send to Myself Send to Myself? displays. ¾ Select [Yes] to send a copy of the E-mail to your own mail account. ¾ Select [No] if a copy is note required.
E-mail 8 Enter a Mail Subject Mail Subject displays. ¾ Enter a subject for the mailnote using the Alphabet Keyboard. Mail Subject: ¾ Press [Enter]. 9 Select a File Type Select File Type displays. Use this option to select the type of file you want to send. ¾ Select [PDF] for Portable document Format, or [TIFF] for Tagged Image Format. Select File Type [PDF] ¾ Press [Enter]. 10 Press Start ¾ Press [Start] to send the E-mail.
E-mail Basic E-mail Features There are four basic E-mail features available. These features can be selected using the feature keys located on the Control Panel. Original Type 2 Sided Color Original Resolution Feature Description FEATURE 2 Sided OPTIONS Yes z Select if your originals are2 Sided. Original Type No Text z Use to select the type of document being scanned. Mixed Photo Color Original z Use to scan and send a color original.
E-mail Resolution 100 dpi Scans using a resolution ¾ Press [E-mail]. of 100 x 100 dots per inch ¾ Press [Resolution]. (dpi). Produces a lower quality image which can ¾ Use the Navigation Keys to select the option be processed quickly. required and press [Enter]. 200 dpi Scans using a resolution of 200 x 200 dots per inch (dpi). The default setting which produces a good quality image from most text originals. 300 dpi Scans using a resolution of 300 x 300 dots per inch (dpi).
E-mail Special E-mail Features The special E-mail features available can be accessed by pressing the Menu/Exit key and then selecting E-mail Features on the display. Menu/Exit Enter Navigation Keys Feature Description FEATURE Group Mail z You can store several E-mail address in a specific Group. OPTIONS New Use to create a new Group. TO SELECT ¾ Press [Menu/Exit]. Select [E-mail Features] and press [Enter]. ¾ Select [Group Mail] and press [Enter]. ¾ Select [New] and press [Enter].
E-mail Edit Delete Use to edit an existing Group. ¾ Press [Menu/Exit]. Select [E-mail Features] and Use to delete an existing Group. ¾ Select [Group Mail] and press [Enter]. press [Enter]. ¾ Select [Edit] or [Delete] and press [Enter]. ¾ Enter a Group Number or Name and press [Enter]. ¾ If editing, change the Group Name, Add or Delete addresses, and change the File Type as required. Press [Enter]. ¾ If deleting, a confirmation window appears. Select [Yes] and press [Enter].
New z You can store Edit frequently used E-mail addresses in the machine’s memory, in the Local Address Book. Delete Use to add entries to the Local Address book. ¾ Press [Menu/Exit]. Select [E-mail Features] and Use to edit entries contained in the Local Address book. ¾ Select [Local Address Book] and press [Enter]. Use to delete entries from the Local Address Book. press [Enter]. ¾ Select [New], [Edit] or [Delete] and press [Enter].
E-mail Print Address Book z Use this feature to print a list of individual, group or all E-mails stored in the Local Address book. Page 5-12 Individual Use to print a list of Address individual E-mail addresses. Group Address All ¾ Press [Menu/Exit]. ¾ Using the Navigation Keys select [E-mail Features] and press [Enter]. Use to print a list of the E¾ Select [Print Address Book] and press [Enter]. mail Groups. ¾ Select the required option and press [Enter].
E-mail Using the Global Address Book The Global Address Book has to be set up to retrieve E-mail address from a LDAP. The Global Address Book works in a similar way to the Local Address Book, except you cannot add, edit or delete users. 1 ¾ Load the originals and press the [E-mail] key. 2 ¾ To access the Global Address Book press the [Address Book] key and select [Global]. 3 ¾ Begin to enter the E-mail address in the To: field. ¾ when a few characters have been entered, press [Enter].
E-mail Page 5-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
6 Fax The Fax function is available as standard on the Xerox WorkCentre M20i. ¾ Faxing Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 ¾ Dialing Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6 ¾ Basic Fax Features . . . . . . . . . . . . . . . . . . . . . . . . 6-8 ¾ Special Fax Features. . . . . . . . . . . . . . . . . . . . . . 6-10 ¾ Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14 ¾ Fax Setup Options. . . . . . . . . . . . . . . .
Fax Faxing Procedure 1 Load the Originals Document Feeder: ¾ Remove all staples and paper clips prior to loading. ¾ Adjust the sliding document guides to the size required. ¾ Insert the originals neatly into the Document Guides Document Feeder, face up. The first page should be on top with the headings towards the back or left of the machine. ¾ Align the stack with the left and rear edges of the tray. Adjust the guides to just touch the edges of the originals.
z Ensure no documents are loaded in the Document Feeder when using the Document Glass. Leaving the Document Feeder open while scanning will affect the image quality and toner consumption. Fax Document Glass: ¾ Raise the Document Feeder and position the original face down on the Document Glass. Align with the registration arrow in the rear left corner. ¾ Lower the Document Feeder. z On completion of the job, ensure the Document Feeder is closed.
Fax 3 Select the Fax Features z For more information about the available Fax features, refer to “Basic Fax Features” on page 6-8, and “Special Fax Features” on page 6-10. ¾ Press the Fax feature key required on the Control Panel. Lighten/Darken Original Type Basic features available for Fax jobs are Lighten/Darken, 2 Sided, Original Type, Color Original and Resolution.
Fax 5 Press Start ¾ Press [Start] to begin the Fax job. ¾ If the display shows [Scan Another?] and another original requires scanning, load the next original and select [Yes]. Press [Enter]. Continue the procedure until all the originals have been scanned. Navigation Keys Start ¾ Select [No] when all the originals have been scanned, and press [Enter]. The Fax is scanned and sent. 6 Job Status ¾ To view the status of a job, press the [Job Status] key.
Fax Dialing Methods There are several methods which can be used to enter a fax number or a group of fax number. The following table identifies and explains all the dialing methods available. DIALING METHOD INSTRUCTIONS Keypad Dialing ¾ Load the originals and select the [Fax] key. z Use when entering the remote fax ¾ Use the Numeric Keypad to enter the telephone number of the number using the Numeric Keypad. remote fax machine. ¾ Press [Start] to send the fax.
¾ Load the originals and select [Fax]. z Use to manually program a broadcast ¾ send to multiple destinations. Fax Manual group dialing Press [Manual Group]. The display requests a destination fax number. ¾ Enter the first fax number and press [Enter]. ¾ ’Another No.?’ displays. Select [Yes] to add another number and press [Enter]. ¾ Repeat the procedure until all numbers have been entered. Then select [No] and press [Enter]. The originals are scanned and faxed to the destinations entered.
Fax Basic Fax Features There are five basic Fax features available. These features can be selected using the feature keys located on the Control Panel. Original Type Lighten / Darken 2 Sided Color Original Resolution Feature Description FEATURE OPTIONS INSTRUCTIONS Lighten/Darken 5 Contrast Settings ¾ Press [Fax]. z Use to adjust the ¾ Press [Lighten/Darken]. contrast for a document containing faint or dark images. ¾ Using the Navigation Keys select a contrast setting.
Text z Use to select the type of document being scanned. Mixed Photo Color Original On z Use to scan and send a color original. Use for documents containing mostly text. Use for documents with mixed text and graphics. z Use to increase sharpness and clarity. ¾ Press [Fax]. ¾ Press [Original Type]. ¾ Using the Navigation Keys, select the option required and press [Enter]. Use for photographs. Use to scan a color original and send to the remote fax. ¾ Press [Fax]. ¾ Press [Color Original].
Fax Special Fax Features The special Fax features available can be accessed by pressing the Menu/Exit key and then selecting Fax Features on the display. Menu/Exit Enter Navigation Keys Feature Description FEATURE Toll Save OPTIONS Off Use to de-activate the feature. On Use to enable the feature. z Use to set a low rate period for sending faxes. INSTRUCTIONS ¾ Press [Menu/Exit]. ¾ Using the Navigation keys select [Fax Features] and press [Enter]. ¾ Select [Toll Save] and press [Enter].
z Use to send a fax from memory. No. Used to enter the fax phone number for the remote machine. Fax Memory Fax ¾ Press [Menu/Exit]. ¾ Using the Navigation Keys select [Fax Features] and press [Enter]. ¾ Select [Memory Fax] and press [Enter]. ¾ Enter the fax number for the remote machine. Press [Enter]. ¾ Another No? displays, if required enter another number and press [Enter]. ¾ When all the numbers have been entered the originals are scanned and stored in memory. The fax is then sent from memory.
Fax Priority Fax ¾ Press [Menu/Exit]. z Use this option ¾ Using the Navigation Keys select [Fax Features] and press [Enter]. to send your fax ahead of reserved operations. ¾ Select [Priority Fax] and press [Enter]. ¾ Enter the fax number using the Numeric Keypad or Speed Dial, and press [Enter]. Enter another number if required. When all numbers have been entered select [No] and press [Enter]. ¾ Enter a name for the job and press [Enter]. The originals are scanned into memory ready for sending.
¾ Select [Delay RX Poll] and press [Enter]. ¾ Enter the fax number using the Numeric Keypad or Speed Dial, and press [Enter]. ¾ The display shows the current time, enter a start time for the remote fax machine to be polled. Press [Enter] when the correct time displays. If you set a time earlier than the current time, the job will be sent at that time the following day. ¾ Enter a 4 digit Poll Code and press [Enter]. The machine will poll the remote machine at the specified time.
Fax Mailbox This feature allows you to store a document in a mailbox, delete a document from a mailbox, print a document from a mailbox and to poll a mailbox. Mailboxes are setup by the System Administrator. ) Instructions for setting up Mailboxes are located in the System Administration Guide provided with your Xerox WorkCentre M20i. Storing Documents in a Mailbox 1 ¾ Load the originals you want to store in the mailbox. ¾ Press the [Menu/Exit] key.
1 Fax Printing Mailbox Contents ¾ Press the [Menu/Exit] key. ¾ Using the Navigation Keys select [Mailbox] and press [Enter]. Menu/Exit 2 Enter ¾ Select [Print] and press [Enter] Mailbox [Print] 3 ¾ Enter the box number for the mailbox and press [Enter]. ¾ Enter the passcode for the Mailbox No: mailbox and press [Enter]. The contents of the mailbox are printed and deleted.
Fax Deleting Mailbox Contents 1 ¾ Press the [Menu/Exit] key. ¾ Using the Navigation Keys select [Mailbox] and press [Enter]. Menu/Exit 2 Enter ¾ Select [Delete] and press [Enter] Mailbox [Delete] 3 ¾ Enter the box number for the mailbox and press [Enter]. ¾ Enter the passcode for the Mailbox No: mailbox and press [Enter]. The contents of the mailbox are deleted.
1 Fax Polling from a Mailbox ¾ Press the [Menu/Exit] key. ¾ Using the Navigation Keys select [Mailbox] and press [Enter]. Menu/Exit 2 Enter ¾ Select [Poll From] and press [Enter] Mailbox [Poll From] 3 ¾ Enter the box number to be polled and press [Enter]. ¾ Enter the passcode for the Mailbox No: mailbox and press [Enter]. 4 ¾ Enter a remote fax number and press [Enter]. ¾ The display shows the current time. Enter a start time for the mailbox to be polled and press [Enter].
Fax Sending to a Mailbox 1 ¾ Press the [Menu/Exit] key. ¾ Using the Navigation Keys select [Mailbox] and press [Enter]. Menu/Exit 2 Enter ¾ Select [Send] and press [Enter] Mailbox [Send] 3 ¾ Enter the box number for where the originals are to be sent, and press [Enter]. Mailbox No: ¾ Enter the passcode for the mailbox and press [Enter]. 4 ¾ Enter a remote fax number and press [Enter]. ¾ The display shows the current time. Enter a start time for the originals to be sent and press [Enter].
Fax Fax Setup Options Changing the Fax Setup Options 1 ¾ Press the [Machine Status] key. Enter 2 Machine Status ¾ Using the Navigation Keys select [Fax Setup] and press [Enter]. Machine Setup Æ Fax Setup 3 ¾ Using the Navigation Keys select the required setup option and press [Enter]. ¾ Using the “Fax Setup Options” Fax Setup [Lighten/Darken] starting on page 6-20 customize the settings to meet your requirements. ¾ Press [Enter] to save your selections.
Fax Fax Setup Options The following table lists all the Fax Setup options available and provides a instructions for customizing each setting. Instructions for accessing the Fax Setup options are provided on page 6-19. OPTION Lighten/Darken Resolution SETTINGS DESCRIPTION 5 Contrast Settings Use to set the default Lighten/Darken setting. Standard Use to set the default resolution for fax jobs. Fine Super Fine Receive Mode Fax Duplex Page 6-20 Tel Use to operate in manual mode.
New ¾ Enter a speed dial number using the Numeric Keypad and then press [Enter]. If a number is already stored in the location a message displays. Enter a different Speed Dial number. ¾ Enter the fax number you want to store using the Numeric Keypad and press [Enter]. To insert a pause press the [Pause/Redial] key and a ’P’ appears on the display. ¾ To assign a name, enter the required name using the Numeric Keypad. If you do not require a name leave empty and press [Enter].
Fax Group Dials New ¾ Enter a Group number between 1 and 200 using the Numeric Keypad and then press [Enter]. If a number is already stored in the location a message displays. ¾ The display asks you to enter a Speed Dial number to add to the Group. Enter the number and then press [Enter]. ¾ Continue entering Speed Dial numbers until all the group members have been added. Press the [Menu/Exit] key when you have finished entering numbers. ¾ To assign a name to the Group, enter the required name.
Prefix Dial Auto Report On Use to activate the machine performing an automatic reduction for over-sized fax jobs. Off Use to de-activate the automatic reduction. Over-sized jobs are printed on two pages. Up to 5 digits On Off ECM Mode The number entered will be added to the beginning of each fax sent. Use to enable a report listing details about the previous 50 communication operations. On Use to switch on ECM for all transmissions. Transmission time may be increased when ECM is enabled.
Fax Dial Mode Tone Selects the default dial mode.
7 Print Direct Printing using a USB or Parallel Port connection is available as standard on the Xerox WorkCentre M20 and as an option on the Xerox WorkCentre M20i. Networked Printing is available as standard on the Xerox WorkCentre M20i and is optional on the Xerox WorkCentre M20. ¾ Printing a Document . . . . . . . . . . . . . . . . . . . . . . . 7-2 ¾ Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3 ¾ PCL Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Printing a Document The Xerox WorkCentre M20 and M20i supports printing from these operating systems: - Windows XP - Windows 2000 - Windows NT V4.0 - Windows 98/Millennium Edition Your Workstation and the Xerox WorkCentre M20 or M20i must be connected and configured for printing from these environments. There are two printer drivers supplied, a PostScript driver and a PCL driver.
Print Printer Settings Most Windows software applications allow you to make changes to the printer settings. This includes settings that determine how a print job looks such as paper size, paper orientation, and margins. Settings made in the application to create the document will usually override settings made in the printer driver. ) You do not need to use any of the control panel keys to use the machine as a printer.
Print Windows XP ¾ Select File > Print > Properties from within any Windows application. ¾ Select Xerox WC M20 Series printer from the Printers and Faxes folder, click the right mouse button, then select Printing Preferences from the drop-down list.
Print PCL Driver When the Printer Properties are displayed, the print job settings can be reviewed and changed. The Properties window consists of six tabs: - Layout - Paper - Image Options - Output Options - Watermark - About If the Printer Properties are accessed through the Printers folder, additional Windows-based tabs are available. ) For information on the Windows-based tabs, refer to documentation provided with Windows.
Print Layout Tab Landscape Portrait Use to print across the length of the page, spreadsheet style. Use to print across the width of the page, letter style. Rotate 180 Degrees Favorites Use to rotate the images 180 degrees. Use this option to store your selections for a particular job. After making selections, enter a job title in the window and select [Save]. Long Edge Use this option when you require 2 sided output in a Book orientation.
Print Paper Tab Size Use to select the size of paper required from the drop down menu. Custom Print Quantity Use to select the number of prints required. Use to enter a customized paper size. Type Use to select the type of paper required. Cover Page Source Use to select the required paper source for the job. Use to select the required paper source for a cover page. Banner Page Use to select whether a banner page is required.
Print Image Options Tab Print Quality Mode Use to select the print resolution. 1200 dpi produces the highest quality output, 300 dpi is the lowest. Image Quality Use to select the Image Quality setting to apply to the job. The options available depend on the resolution selected. Toner Save Mode Use to activate Toner Save mode. Produces a lower quality output and uses less toner. Graphic Options Provides access to additional options which allow you to select to print your output as graphics or bitmaps.
Print Output Options Tab Print Order Use to select a sequence for your print job. Select whether to reverse all pages, print odd pages or print even pages. Use Print Fonts If this option is selected the fonts which are resident on the printer will be used for the job.
Print Watermark Tab Current Watermarks Watermarks are background images which print on each page. They are useful for adding information such as Draft or Confidential, or the name of your company. Select the Watermark required from the list shown, or create a new Watermark. Add, Update and Delete Use these options to create new Watermarks, edit Watermarks or Delete a Watermark. Font Attributes Watermark Message Select the font type, style, size and greyscale to use for your Watermark.
Print About Tab The About Tab provides information about the printer driver. It provides the program version number and copyright information relating to the printer driver.
Print PostScript Driver When the Printer Properties are displayed, the print job settings can be reviewed and changed. The Properties window consists of two tabs: - Layout - Paper/Quality If the Printer Properties are accessed through the Printers folder, additional Windows-based tabs are available. ) For information on the Windows-based tabs, refer to documentation provided with Windows. For details on the printer settings available on each tab, please refer to the printer driver online Help.
Print Layout Tab Landscape Portrait Use to print across the length of the page, spreadsheet style. Use to print across the width of the page, letter style. Rotated Landscape Pages Per Sheet Use if the image requires rotating to landscape format. Use to select to print multiple images on one sheet or to select Booklet mode. Flip on Long Edge Use this option when you require 2 sided output in a Book orientation. Advanced Flip on Short Edge Provides access to additional features.
Print Paper / Quality Tab Paper Source Use to select the paper source for the print job from the drop down menu.
8 Scan Direct Scanning using a USB or Parallel Port connection is available as standard on the Xerox WorkCentre M20 and WorkCentre M20i. A color scanner is provided as standard. ¾ TWAIN Scanner Program . . . . . . . . . . . . . . . . . . . 8-2 ¾ Scanning Procedure . . . . . . . . . . . . . . . . . . . . . . .
Scan TWAIN Scanner Program The Xerox WorkCentre M20 and M20i TWAIN Scanner program is used to scan images, graphics, photographs, and printed text. Documents can be fed from the Document Feeder or placed on the Document Glass. The TWAIN driver is a program for PC printing that supports Windows 98, Windows NT4.0, Windows 2000, Windows ME and Windows XP environments.
1 Scan Scanning Procedure Open the Image Editing Application z For instructions on loading media, refer to “Loading Paper” on page 42. For full media specifications refer to “Media Specifications” on page 12-7. 2 3 ¾ Open your image editing application and acquire the WorkCentre M20 TWAIN Scanner. This feature allows you to convert hard copy images into electronic images that you can use in other documents. Load the Originals Document Feeder: ¾ Remove all staples and paper clips prior to loading.
Scan z When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality. L Up to 50 sheets of 80 g/m2 (20lb bond) paper can be loaded. Weight ranges from 45 - 105 g/m2 (12.5 - 28lb). Sizes range from B5 to Legal (7” x 10” to 8.5” x 14” ). Refer to “Scanner and Copier Specifications” on page 12-5 for full Document Feeder specifications.
Select Preview Scan 4 ¾ Select the Preview option on the TWAIN driver window. The image appears on the screen. This gives you the opportunity to select the specific area you wish to scan. ¾ If necessary, drag the selection tool to the area requiring scanning. Preview 5 Select Scan ¾ Select the Scan option on the TWAIN driver window. The specified image displays on the screen. Scan 6 Save the Image ¾ Select [File] and [Save]. The image is saved and can now be used in another document if required.
Scan Page 8-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
9 Machine Administration The Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i can be customised to meet individual requirements. ¾ Machine Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2 ¾ Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6 ¾ ControlCentre . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8 ¾ Department Codes . . . . . . . . . . . . . . . . . . . . . . . 9-15 ¾ Passcode Protection . . . . . . . . . . . . . . . . . . . . . .
Machine Administration Machine Setup Use the following instructions to customize your machine to meet your individual requirements. 1 ¾ Press the [Machine Status] key. Enter 2 3 Machine Status ¾ Using the Navigation Keys select [Machine Setup] and press [Enter]. Æ Machine Setup Fax Setup ¾ Using the Navigation Keys select the required setup option and press [Enter].
OPTION SETTINGS DESCRIPTION Tray 1 Size LTR / A4 / LGL / Folio Use to set the default paper size for Tray 1. Paper Size options are Letter, A4, Legal (216 x 356 mm / 8.5 x 14 inch) or Folio. Tray 2 Size LTR / A4 / LGL / Folio Use to set the default paper size for Tray 2. Paper Size options are Letter, A4, Legal (216 x 356 mm / 8.5 x 14 inch) or Folio. Bypass Size LTR / A4 / LGL / Folio / Use to set the default paper size for the Bypass A5 / Statement tray.
Machine Administration OPTION Key Sound SETTINGS On Off Speaker Control On Off DESCRIPTION Set to On to enable a sound when any key is pressed. The speaker can be set to On, Off or Comm. Comm allows the speaker to remain on until the remote machine answers. Comm Language Localization English, French, The display uses the language selected.
Clock Mode SETTINGS DESCRIPTION 12 hour The machine can be configured to display time using either a 12-hour or 24-hour format. 24 hour Toner Save On Off Discard Size [00 - 30] If On, the machine produces a lower quality output to reduce toner consumption. Useful if your machine is used for internal documents only.
Machine Administration Reports Various Reports are available to assist in confirming and monitoring machine activity. Reports can be set up to include specific information, or to print automatically. Reports Available REPORT Page 9-6 DESCRIPTION Fax Phonebook This list contains all the numbers currently stored in the machine’s fax phonebook as Speed Dial and Group Dial numbers. Fax TX This report contains information about recent transmission activities.
Machine Administration Printing Reports Use the following instructions to print a report. 1 ¾ Press the [Machine Status] key. Enter 2 Machine Status ¾ Using the Navigation Keys select [Reports] and press [Enter]. System Admin Tools Æ Reports 3 ¾ Using the Navigation Keys select the required report and press [Enter]. The report is processed and printed.
Machine Administration ControlCentre ControlCentre is software available for the WorkCentre M20i which enables Fax options and features to be setup and viewed remotely using a PC. After setting up Fax options or creating phonebooks, simply click [Apply] on the ControlCentre screen to download the new settings to the machine. Installing ControlCentre When Xerox WorkCentre M20i software is installed the ControlCentre utility is installed automatically.
Machine Administration Using ControlCentre The ControlCentre software provides five tabs: - Settings - Advanced - Phonebook - Information - Firmware Update - Printer - PCL - Flash Font and Macro - PostScript To exit ControlCentre, click the [Exit] key in the bottom of each tab screen. For further details, click the [Help] key in the bottom of each tab screen.
Machine Administration Settings Tab Click on the [Settings] tab to configure Fax settings. Reads the current settings in the WorkCentre M20i then refreshes ControlCentre with the machine’s current settings. Downloads the settings made in ControlCentre to the WorkCentre M20i. Advanced Tab Click on the [Advanced] tab to change the Machine Setup options applicable to Fax.
Click on the [Phonebook] tab to create and edit phonebook entries for use with Fax.
Machine Administration Information Tab Click on the [Information] tab to view the software version information and various counters. The counters show how many scans and prints have been made, and how many jams have occurred on the machine.
Machine Administration Printer Tab Click on the [Printer] tab to set default print options. PCL Tab Click on the [PCL] tab to set options for PCL printing.
Machine Administration Flash Font and Macro Tab Flash PCL fonts and macros may be supplied on a CD or downloaded from the internet. Use this tab to install flash PCL fonts and macros on the Xerox WorkCentre M20 or M20i. You can also delete individual fonts and macros, delete all of the fonts and macros and print a font listing. PostScript Tab Click on the [PostScript] tab to install and manage PostScript fonts on the Xerox WorkCentre M20 and M20i.
Department Codes allow the Administrator to restrict usage and record usage data for specified departments. Creating Departments 1 ¾ Press the [Machine Status] key. Enter 2 Machine Status ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Select [Department] using the Navigation Keys and press [Enter].
Machine Administration 4 ¾ Select [Set] using the Navigation Keys and press [Enter]. ¾ Enter a number to identify the department and press [Enter]. Department [Set] ¾ Enter a name to identify the department and press [Enter]. ¾ Enter the passcode for that department and press [Enter]. ¾ Continue to add departments as required. Printing Department Data This setting is used to print two reports, a Department Code report and a Department Journal. 1 ¾ Press the [Machine Status] key.
¾ Select [Department] using the Navigation Keys and press [Enter]. ¾ Enter the Master Access Code. ) 4 Machine Administration 3 System Admin Tools [Department] The first time that you access Department, you will be prompted to enter a master access code then re-enter it to confirm the code. ¾ Select [Print] using the Navigation Keys and press [Enter]. ¾ Select the required report and press [Enter].
Machine Administration Managing Departments This setting is used to enable or disable Department Mode and to clear Department data and codes. 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Select [Department] using the Navigation Keys is displayed and press [Enter].
Machine Administration 5 ¾ Select [Department Mode] using the Navigation Keys and press [Enter]. ¾ To enable Department Mode, Management [Department Mode] select [On] and press [Enter]. 6 ¾ Select [Clear Department] using the Navigation Keys and press [Enter]. ¾ To clear the Journal, select Management [Clear Department] [Journal] and press [Enter]. ¾ To remove a Department Code, select [Code] and press [Enter]. To remove all Department Codes select [All] and press [Enter].
Machine Administration Changing the Master Code 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Select [Department] using the Navigation Keys and press [Enter]. ¾ Enter the Master Access Code.
Machine Administration 5 ¾ To change the Master Code, select [Change] and press [Enter]. Enter the new Master Code. Change M Code [Change] ¾ To remove the Master Code, select [Delete] and press [Enter].
Machine Administration Passcode Protection System Administration functions can be restricted to individual users by requiring that a passcode be entered before access to the functions can be granted. Enable Passcode Protection 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter].
This procedure is used to change an existing passcode or to enter a passcode after Passcode Protect has been enabled. 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Select [Change Passcode] using the Navigation Keys and press [Enter].
Machine Administration Clear Memory This tool is provided to let you clear the data from selected areas of memory. For Fax, you can clear the phonebook and both receive and transmit history data; for E-mail, you can clear the address book and transmit data; and you can clear the system data. Clearing the Memory 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter].
Machine Administration Maintenance Tools A number of maintenance tools are provided in System Admin Tools: - Serial Number - Notify Toner Low - New Drum - Clean Drum - Billing Counters ) These tools can also be accessed using Xerox CentreWare, refer to the System Administration Guide for more information. Check the Serial Number 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter].
Machine Administration 3 ¾ Select [Maintenance] and press [Enter]. ¾ Select [Serial Number] and press [Enter]. Maintenance [Serial Number] The serial number of the Xerox WorkCentre M20 or M20i is displayed. ¾ Press [Menu/Exit] to exit this function.
If the Notify Toner option is set to On, when the toner cartridge needs to be replaced, the machine automatically sends a fax to the service company or the dealer to notify them that the machine requires a new toner cartridge. This feature will be activated only when the phone number of the service company or the dealer is stored in the machine’s memory. 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter].
Machine Administration New Drum This function is used to reset the drum counter after the drum has been replaced. 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Select [New Drum] and press [Enter]. ¾ To set the drum counter to zero, select [On] and press [Enter].
If streaks or spots appear on the prints, the drum cartridge may require cleaning. Ensure that paper is loaded prior to selecting this option. 1 ¾ Press the [Machine Status] 2 ¾ Using the Navigation Keys select button. [System Admin Tools] and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Select [Clean Drum] and press [Enter].
Machine Administration Billing Counters Billing can display the contents of a number of counters used in the WorkCentre M20i. These counters are: - Total Impressions - the total number of prints produced by the machine. - Toner Impressions - the number of prints produced by the toner. - Drum Impressions - the number of prints produced by the drum. - DADF Scan Page - the number of originals scanned from the Document Feeder.
Auxiliary Access allows a foreign interface board to be recognized. Use these instructions to enable or disable Auxiliary Access: 1 ¾ Press the [Machine Status] key. Enter 2 Machine Status ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Select [Auxiliary Access] and press [Enter].
Machine Administration Page 9-32 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
10 Maintenance Performing the maintenance tasks enables your machine to continue running at optimum performance. Instructions are provided in this chapter for all the maintenance tasks required. ¾ Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2 ¾ Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . 10-4 ¾ Customer Replaceable Units . . . . . . . . . . . . . . . .
Maintenance Cleaning Cleaning the Document Glass and Constant Velocity Transport (CVT) Glass Keeping the Document Glass clean helps ensure the best possible output. It is recommended that the Document Glass is cleaned at the start of each day and during the day as needed. The Constant Velocity Transport (CVT) glass is the strip of glass located to the left of the Document Glass and is used to scan originals fed through the Document Feeder. The CVT glass also requires cleaning.
Regular cleaning keeps the Control Panel and LCD free from dust and dirt. To remove finger prints and smudges, clean the Control Panel and LCD screen with a soft, lint-free cloth, lightly dampened with water. Outside Areas of the Machine Use a cloth moistened with water to clean the outside areas of the machine.
Maintenance Ordering Supplies The Toner Cartridge and the Drum Cartridge are available as customer replaceable units. The customer replaceable unit part numbers are listed below: CUSTOMER REPLACEABLE UNIT Toner Cartridge Drum Cartridge PART NUMBER Europe USA and Canada 106R01048 106R01047 113R00671 To obtain supplies, contact your local Xerox representative, giving the company name, the product number and the machine serial number. Use the space below to keep a record of the telephone number.
Maintenance Customer Replaceable Units Toner Cartridge Expected Cartridge Life The life of the toner cartridge depends on the amount of toner used in each printed job. For instance, when printing a typical business letter with about 5% page coverage, expect a toner cartridge life of approximately 8,000 pages (4,000 pages only for the toner cartridge shipped with the machine). The actual number may vary according to the print density of the pages being printed.
Maintenance z If the 2 ¾ Open the front cover. 3 ¾ Turn the cartridge locking lever 4 toner gets on clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. upwards to release the toner cartridge. To Re-distribute the Toner: ¾ Pull out the toner cartridge and gently shake the cartridge to distribute the toner evenly inside the cartridge. ¾ Reinstall the toner cartridge, then lock the lever. ¾ Close the front cover and the side cover.
Maintenance 5 Replacing the Toner Cartridge: ¾ Shake the new toner cartridge horizontally four or five times. ¾ Slide the new toner cartridge in until it locks in place. ¾ Turn the toner locking lever downwards until it locks in place. ¾ Close the front cover and the side cover. ¾ The display shows [New Toner?], select [Yes] and press [Enter]. The machine returns to standby.
Maintenance Drum Cartridge The Drum Cartridge requires replacement when the drum life warning is displayed, after approximately 18,000 copies. If streaks or spots are being experienced on the prints there is an option for cleaning the drum. ) For instructions on Cleaning the Drum, refer to “Maintenance Tools” on page 9-25. CAUTION: Do not expose the green drum to light for an extended period. Never expose the drum to direct sunlight or touch the drum surface. Damage or poor image quality may result.
3 cartridge must be removed to replace the drum cartridge. Maintenance z The toner ¾ Turn the cartridge locking lever upwards to release the toner cartridge. 4 ¾ Pull out the used drum cartridge. 5 ¾ Unpack the new drum cartridge and slide it in place, making sure not to touch the surface of the drum.
Maintenance 6 ¾ Reinstall the toner cartridge, then lock the lever. ¾ Close the front cover and the side cover. ¾ The display shows [New Drum Unit?]. Select [Yes] and press [Enter]. The machine returns to Standby mode. ) Page 10-10 If the counter is not reset, ‘Drum Warning’ may appear before the new drum reaches its maximum life. To reset the counter manually refer to the “Maintenance Tools” on page 9-25.
11 Troubleshooting If a problem occurs on your machine, the instructions in this chapter will enable you to identify and clear the fault, or locate further assistance. ¾ General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2 ¾ Fault Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3 ¾ Customer Support . . . . . . . . . . . . . . . . . . . . . . . 11-10 ¾ LCD Error Messages . . . . . . . . . . . . . . . . . . . . . 11-11 ¾ Problem and Solutions Charts . . . . .
Troubleshooting General A variety of situations can affect the quality of the output. For optimal performance, ensure the following guidelines are followed: ¾ Do not position the machine in direct sunlight or near a heat source such as a radiator. ¾ Avoid sudden changes in the environment surrounding the machine. When a change occurs, allow the machine at least two hours to adjust to its new environment, depending on the extent of the change.
When a fault occurs, check the Status Map on the Control Panel. A red flashing LED identifies the problem area:Status Map Document Jams Bypass Paper Jam Tray 1 Tray 2 Document Jams If a document jams while it is feeding through the Document Feeder, ‘Document Jam’ appears on the display and the Document Jam LED on the Status Map will flash. Details for clearing the three areas of the Document Feeder are given below. Input Misfeed 1 ¾ Open the Document Feeder top cover.
Troubleshooting 2 ¾ Pull the document gently to the right and out of the Document Feeder. ¾ Close the Document Feeder top cover. ¾ Feed the documents back into the Document Feeder. Exit Misfeed 1 ¾ Open the Document Feeder and turn the roller knob to remove the misfed documents from the exit area. If the jammed document cannot be easily removed, skip to Roller Misfeed. 2 Page 11-4 ¾ Close the Document Feeder and reload the documents.
Troubleshooting Roller Misfeed 1 ¾ Open the Document Feeder. ¾ Turn the release knob to enable easy removal of the misfed document from the exit area. Carefully pull the document to the right using both hands. 2 ¾ Close the Document Feeder and reload the documents.
Troubleshooting Paper Jams If paper jams occur, ‘Paper Jam’ appears on the display and the Paper Jam or Paper Tray LED on the Status Map will flash to indicate the problem area. Follow the steps below to clear the jam. To avoid tearing paper, pull the jammed paper out gently and slowly. Paper Feed Area If the paper jams in the feed area ’Paper Jam 0’ appears on the display. 1 ¾ Pull out the Paper Tray.
¾ Close the cover. Troubleshooting 4 ¾ Insert the paper tray. Lower the rear part of the tray to align the rear edge with the corresponding slot in the machine, then insert it completely. Paper Exit Area If the paper is jammed in the exit area, ’Paper Jam 2’ appears on the display. 1 ¾ Press the Release Lever to open the side cover. CAUTION: Ensure the side cover is always open before opening the front cover. ¾ Open the front cover. 2 ¾ Pull down on the Fuser Lever.
Troubleshooting 3 ¾ Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area. ¾ Gently pull the paper out through the exit area. 4 ¾ Push the Fuser Lever up. 5 ¾ Turn the Jam Remove Lever back to the original position. ¾ Close the front cover and side cover.
If a paper jam occurs in the 2 Sided module, ’Duplex Jam’ appears on the display and the Paper Jam LED on the Status Map will flash. 1 ¾ Press the Release Lever to open the side cover. ¾ Remove the jammed paper. 2 ¾ Close the side cover. Bypass Tray Jam If you try to print using the Bypass Tray and the machine does not detect paper due to no paper or improper paper loading, ’Bypass Jam’ appears on the display and the Bypass Tray LED on the Status Map will flash.
Troubleshooting Customer Support If a fault cannot be resolved by following the LCD instructions, check the troubleshooting tables in the next section - they may help to solve the problem quickly. If you need further assistance or information, please visit the Xerox website for online solutions and support: http://www.xerox.com If the problem persists, contact the Xerox Welcome Center or your local Xerox representative.
If an abnormal condition arises in the machine or an incorrect operation is performed, a message indicating the nature of the error is displayed. If this happens, take the corrective action listed in the following table. DISPLAY MEANING SOLUTION Bypass Jam The machine detects non Open the side cover and remove any jammed feeding from the bypass paper. tray. Load paper in the bypass tray. Comm. Err The machine has a problem in communication.
Troubleshooting DISPLAY Non-Xerox Toner Cart MEANING You have used an unauthorized toner cartridge. SOLUTION You must use a Xerox approved cartridge. Operation Not Assigned The machine has no job to handle. Line Busy The remote fax did not answer. Try again. Contact recipient to ensure remote machine is functioning correctly. Line Error Your machine cannot connect with the remote machine, or has lost contact because of a problem with the phone line. Try again.
MEANING SOLUTION No. Not Assigned The speed dial location has no number assigned. No Paper The recording paper in the paper tray has run out. Load the recording paper in the paper tray. RX Tray Full Paper is overstacked in the output bin. Remove paper. Paper Jam 0 Paper has jammed in the Clear the jam. Refer to “Paper Jams” on page paper feeding area. 11-6. Paper Jam 1 Paper has jammed in the Clear the jam. Refer to “Paper Jams” on page fuser area. 11-6.
Troubleshooting Problem and Solutions Charts The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service. Copying Problems CONDITION The LCD does not turn on SUGGESTED SOLUTION Check that the product is plugged into an electrical receptacle and ensure that there is power to the receptacle. Ensure the ON/OFF switch is in the ON position.
SUGGESTED SOLUTION Frequent copy paper jams Fan the stack of paper, then turn it over in the tray. Replace paper in paper tray with a fresh supply. Check/adjust paper guides. Ensure that the paper is the proper paper weight 80 g/m2 (20 lb) bond paper is recommended. Check for copy paper or pieces of copy paper remaining in the product after a paper jam has been cleared. Toner yield is lower than expected and TONER LOW message appears in the LCD Toner may be lodged in the cartridge.
Troubleshooting PROBLEM PROBABLE CAUSE Half of the page is blank The page layout is too complex. SUGGESTED SOLUTION Reduce the resolution setting from 600 dpi to 300 dpi. Install more RAM in the computer. The page orientation may Change the page orientation in the printer setup be incorrect. dialog. Printing is too slow The computer parallel port may not be set for high speed communications. If the computer is equipped with an ECP parallel port, enable this mode of operation.
Faded graphics PROBABLE CAUSE Toner may be low. SUGGESTED SOLUTION Remove the toner cartridge and shake it gently to distribute the toner evenly. Then reinstall the toner cartridge. Ensure that a spare toner cartridge is available. E-mail Problems PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION Not Assigned The Group Mail you tried to use has no E-mail assigned to it. Type the address manually. Send Error (SMTP) Your machine cannot Try again.
Troubleshooting PROBLEM PROBABLE CAUSE E-mail Associated Cannot Delete Displayed when an entry associated with group mail is deleted from the Address book Mail Too Large Displayed when the machine is unable to split the mail and send it. For example, if the mail size is configured to 1.0MB and a single page is larger than 1.0MB Empty Address Book Displayed when an attempt is made to retrieve an address from an empty Address book.
PROBABLE CAUSE Configured Already Displayed when an attempt is made to configure and already configured Group. Invalid Login Displayed when Login and/or password are invalid or do not correspond. Troubleshooting PROBLEM SUGGESTED SOLUTION Ensure the login information and password are valid and entered accurately. Faxing Problems Solution Chart PROBLEM Originals are fed diagonally (skewed) SUGGESTED SOLUTION Ensure the Document Guides are adjusted to the width of the original being fed.
Troubleshooting PROBLEM The received original is printed dark and is illegible or black stripes are printed on the original SUGGESTED SOLUTION Check with the party sending the original that the original is a clean copy. Check with the party sending the original that the problem is not due to a fault or operator error at the remote Fax. For example, dirty scan glass or dirty scan lamp. If the same problem occurs even when copies are made on the machine, clean the drum.
6 12 Specifications Use this chapter to identify the specifications for each function of your machine. ¾ Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2 ¾ Printer Specifications . . . . . . . . . . . . . . . . . . . . . . 12-3 ¾ Fax Specifications . . . . . . . . . . . . . . . . . . . . . . . . 12-4 ¾ Scanner and Copier Specifications . . . . . . . . . . . 12-5 ¾ General Specifications. . . . . . . . . . . . . . . . . . . . . 12-6 ¾ Media Specifications . . . . . . .
Specifications Introduction The Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i adhere to strict specifications, approvals and certifications. These specifications are designed to provide for the safety of users and to ensure that the machine operates in a fully functional state. Use the specifications listed in this chapter to quickly identify the capabilities of the machine. z If further specification information is required please refer to www.xerox.com.
ITEM Specifications Printer Specifications DESCRIPTION Emulation PCL6 Resolution True 600 x 600 dpi, 1200 dpi class Printing speed 21 ppm for A4 / 22 ppm for Letter Effective printing width 208 mm (8.2 inches) for letter / legal (216 x 356 mm / 8.
Specifications Fax Specifications ITEM DESCRIPTION Applicable line G3 PSTN (Public Switched Telephone Network) Communication Standard ITU G3, Super G3 Resolutions Standard Fine Super Fine (Fine Photo) Super Fine Super Fine Halftone (Error Diffusion) Receiving Resolutions 203 x 98 dpi, 203 x 196 dpi, 300 x 300 dpi, 203 x 392 dpi, 406 x 394 dpi Data coding MH/MR/MMR/JBIG/JPEG (Color Transmission) Maximum modem speed 33.6 kbps Transmission speed <3 seconds (Standard resolution, MMR, 33.
ITEM Specifications Scanner and Copier Specifications DESCRIPTION Scanning method CCD, Flat-bed Copy speed 21 A4 / 22 Letter Copies Per Minute Scan speed 2.5 msec/line MONO Scan resolution 600 x 600 dpi, 1200 dpi class Scan mode True Color, 250 Gray, Black and white Copy mode Black and White Effective scanning width 208 mm (8.2 inches) Maximum document width 216 mm (8.
Specifications General Specifications ITEM Input paper tray capacity DESCRIPTION Tray 1 and Tray 2 (optional): 550 sheets 80 g/m2 (20 lb) Bypass Tray: 100 sheets 80 g/m2 (20 lb) Output tray capacity 250 sheets 80 g/m2 (20 lb), face down Toner cartridge life 8,000 pages (for Starter Cartridge 4,000 pages) at 5% coverage Drum life 20,000 pages (5% coverage) Operating Environment Temperature: 10 - 32° C / 50 - 90° F (20 ~ 80% RH) Paper size and weight Trays 1 & 2: A4, Letter, Folio, Legal (216
ITEM DESCRIPTION Paper types available Plain paper, OHP film, Label, Envelope, Card, Postcard Paper Type Paper Sizes Specifications Media Specifications W x L (mm) W x L (Inch) Letter 215.9 x 279 8.5 x 11 Legal 215.9 x 355.6 8.5 X 14 JIS B5 182 x 257 7.17 x 10.12 A4 210x 297 8.27 x 11.69 Executive 184.2 x 266.7 7.25 x 10.5 A5 148.5 x 210 5.85 x 8.27 A6 card 105 x 148.5 4.13 x 5.85 Post Card 4x6 101.6 x 152.4 4x6 HagaKi 100 x 148 3.94 x 5.83 Envelope 7-3/4 98.4 x 190.
Specifications ITEM DESCRIPTION Input Source L Page 12-8 Source Media Types Sizes Thickness Paper Tray Plain Paper A4, Letter, Legal, Folio Bypass Tray Plain Paper, Envelope, Transparency, Label, Cardstock A4, Letter, Legal, 60 ~ 160 g/m2 Folio, Executive, A5, (16lb ~ 43lb) B5, A6, Monarch (7 3/4), COM10, #9, C5, DL, Custom Duplex Plain Paper A4, Letter, Folio, Legal 60 ~ 90 g/m2 (16lb ~ 24lb) 80 ~ 90 g/m2 (20lb ~ 24lb) B5 means JIS and ISO Transparency film thickness: 150 µm Paper Labe
Index Index Numerics C 2 Sided copy 3-7 E-mail 5-7 fax 6-8 Calling for Service 1-5 Changing the Master Code 9-20 Clean Drum 9-29 Cleaning Control Panel and LCD Display 10-3 Outside Areas 10-3 Clear Memory 9-24 Clone copy 3-7 Collated copy 3-8 Color Original copy 3-8 E-mail 5-7 Component Location 2-5 Connections 2-12 Control Panel Overview 2-7 ControlCentre 9-8 Advanced Tab 9-10 Firmware Update Tab 9-12 Information Tab 9-12 Installing 9-8 Phonebook Tab 9-11 Running ControlCentre 9-8 Settings Tab 9-10 Usi
Index Color Original 3-8 Covers 3-12 Create Booklet 3-13 Edge Erase 3-11 ID Card Copy 3-10 Lighten/Darken 3-6 Margin Shift 3-11 N Up 3-13 Original Type 3-8 Paper Supply 3-9 Reduce/Enlarge 3-6 start 3-5, 3-16 Transparencies 3-13 Copy Feature selection 3-4 Copy Features 3-6 Copy Mode 3-2, 3-14 Copy quantity 3-5, 3-16 Copying Procedure 3-2 Counters Information 9-12 Covers copy 3-12 Create Booklet copy 3-13 Creating Departments 9-15 Customer Replaceable Units 10-5 Drum Cartridge 10-8 Toner Cartridge 10-5 Custo
General Problems 11-2 General Specification 12-6 Getting Started Copying Procedure 3-2 Loading Paper 4-2 Scanning Procedure 8-3 Group Mail 5-9 I ID Card Copy copy 3-10 Information Sources 1-4 Information Tab 9-12 Installing ControlCentre 9-8 Installing Drum and Toner Cartridges 2-10 Installing Software 2-23 Interrupt Job Features 3-15 Introduction 1-2 J Job Status 6-5 K Keypad Dialing 6-6 L Workstation Setup 2-26 Location of Components 2-5 Index G M Machine Overview 2-4 Machine Setup 2-19 ControlCen
Index Paper Supply Auto Tray Switching 2-8, 3-2, 3-9, 4-5 Bypass Tray 4-5 copy 3-9 Loading Paper 4-2 Paper Tray 4-2 Preparation 4-2 Stock Types 4-9 Paper Supply selection 3-2 Paper Tray 4-2 Paper, loading 2-15 Passcode Protection 9-15, 9-22 Change the Passcode 9-23 Enable 9-22 Phonebook Tab 9-11 Polling 6-12 Power Off 2-14 Power On 2-14 Preparing paper for loading 4-2 Print 7-2 Print Address Book 5-12 Print Count 9-12 Printer Specification 12-3 Printing a Document 7-2 Printing Department Data 9-16 Printing
T Copier Problems Solution Chart 11-14 Fault Clearance 11-3 Faxing Problems Solution Chart 11-19 General Problems 11-2 LCD Error Messages 11-11 Printing Problems Solution Chart 11-15 Solving Problems 11-14 U Unpacking 2-2 User Interface 2-7 Using ControlCentre 9-9 Using the Document Feeder 3-3 Using the document feeder 5-2, 6-2, 8-3 Using the Document Glass 3-4 Using the document glass 6-3, 8-4 Using the Global Address Book 5-13 Toll Save 6-10 Toner Cartridge 10-5 Expected Cartridge Life 10-5 Replacing t
