Installation Guide

Troubleshooting
Xerox® Smart Card
Installation Guide
29
Troubleshooting Tips
The table below provides a list of problems and the possible cause and a recommended solution.
If you experience a problem during the installation process please refer to the During Installation
problem solving table below.
If you have successfully installed the Smart Card solution but are now experiencing problems, refer to
After Installation on page 30.
During Installation
Problem Possible Cause Solution
Card reader is installed but no
message displays on the User
Interface
Card reader is faulty. • Try a different card reader.
•Contact the System
Administrator.
Card reader connection is faulty. • Check the cable is plugged in
correctly. Refer to Connect the
card reader to the Xerox device
on page 23 for instructions.
• Unplug the card reader cable
then plug back in.
• Plug the card reader into a
different USB port.
Card reader is not compatible. • Check that the card reader is
on the list of compatible
devices, refer to Supported
Card Readers on page 7.
Smart Card access is not enabled
on the machine.
• Enable CAC through the
Properties set up screens using
Internet Services, refer to
Software Enablement on
page 12.