Installation Guide

Troubleshooting
Xerox® Smart Card
Installation Guide
28
Fault Clearance
When a fault occurs, a message displays on the User Interface which provides information relating to
the fault. If a fault cannot be resolved by following the instructions provided, refer to Troubleshooting
Tips on page 29.
If the problem persists, identify whether it is related to the card reader device or the Xerox device.
• For problems with the card reader device, contact the manufacturer for further assistance.
• For problems relating to the Xerox device, contact the Xerox Welcome and Support Center. The
Welcome and Support Center will want to know the nature of the problem, the Machine Serial
number, the fault code (if any) plus the name and location of your company.
Contact Xerox using the numbers 1-800-ASK-XEROX or 1-800-275-9376.
Locating the Serial Number
•Press the Machine Status button on the control panel.
The Machine Information tab is displayed.
•The Machine Serial Number is displayed on this screen.
Note: The serial number can also be found on a metal plate inside the front door.