User's Manual

Further Assistance
ColorQube 9301/9302/9303 Multifunction Printer
User Guide
259
Further Assistance
For any additional help, visit our customer website at www.xerox.com/worldcontacts or contact the
Xerox Welcome and Technical Customer Support, quoting the printer serial number.
•Press the Machine Status button on the control panel.
The Machine Information tab is displayed.
• The Technical Customer Support information and the Machine Serial Number are displayed on
this screen.
Maintenance Assistant
If a problem occurs requiring further investigation from Xerox, diagnostic information can be sent
directly to Xerox by using the Maintenance Assistant option.
• Access the Maintenance Assistant option by selecting the Machine Status button.
The Maintenance Assistant button is on the Machine Information tab.
• Select the Maintenance Assistant button.
The option to send diagnostic information to Xerox is provided.
• Select the option and follow the screen messages to send the information to Xerox.
This information will assist Xerox in identifying the problem.