User's Manual

Product Warranty
ColorQube
®
9301/9302/9303 Multifunction Printer
English – 2
If the product proves defective during the warranty period, Xerox, at its option, will:
(1) repair the product by means of telephone support or on-site service at no charge for
parts or labor,
(2) replace the product with a new product or a comparable product of similar age, value,
and/or capability, or
(3) refund the amount paid for the product, less a reasonable allowance for usage, upon
its return.
Xerox recommends the Customer first utilize support materials shipped with the product,
product diagnostics, information contained on the web, and email support. If unsuccessful, to
obtain service under this warranty the Customer must notify Xerox Telephone Support or its
authorized service representative of the defect before the expiration of the warranty period.
Customers will provide appropriate assistance to Telephone Support personnel to resolve issues.
If telephone support is unsuccessful, Xerox or its authorized service representative will
provide warranty repair at Customer’s site without charge as provided below.
• Service is available within the customary service area in the United States,
Canada, Austria, Belgium, Finland, France, Germany, Greece, Luxembourg, The
Netherlands, Ireland, Italy, Norway, Portugal, Denmark, Spain, Sweden,
Switzerland, and United Kingdom for products purchased in these countries.
• Outside the above-mentioned countries, service is available within the customary
service area in the country of purchase.
Xerox reserves the right to charge for service in exceptional cases.
A description of the customary on-site service area may be obtained from the local Xerox
Customer Support Center or authorized Xerox distributor. On-site service is at Xerox’ or its
authorized service representative’s sole discretion.
If the Customer’s product contains features that enable Xerox or its authorized service
representative to diagnose and repair problems with the product remotely, Xerox may
request that the Customer allow such remote access to the product.
In the maintenance of the product, Xerox may use new, remanufactured or refurbished
parts, assemblies, or products. All defective parts, assemblies, and products become the
property of Xerox. Xerox may require the return of parts, assemblies, and products to a
designated Xerox Depot or the Xerox representative from which the part, assembly, or
product was originally purchased. Returns and claims will be handled according to the current
Xerox procedure.