User's Manual
4
• Generally, an option will be presented to list all printers, where the user can specify All
Printers to initiate the search.
• Initiate printing by selecting the discovered printer in the W-Fi list and type in the password
if prompted. You choose to print with defaults or choose options to select certain print job
attributes (duplex, number of copies, etc.).
Troubleshooting
What if I can’t find a Mopria printer from my Mopria-enabled
mobile device?
I can’t find my Xerox
®
device when I try to print from my Mopria-enabled
mobile device. What’s going on?
• First, try to confirm that Mopria Discovery is enabled on the Xerox
®
printer. See “How is
Mopria Discovery enabled and configured on the Xerox device” above.
• Next, if you still can’t find the Mopria-enabled Xerox
®
device, restart the Mopria-enabled
mobile device and the Xerox
®
printer or multifunction printer.
• Failing that: In some networks mDNS traffic is not allowed to be passed across subnets. In
this case, a device will only be discoverable if the Mopria-enabled mobile device and the
Xerox
®
printer are on the same subnet.
– Make sure that your Mopria-enabled mobile device is connected to the same subnet as
the Xerox
®
device.
• At the mobile device, select the Wi-Fi network in the settings (specifics depend on
make and model).
• Confirm that the Mopria-enabled device is connected to the correct Wi-Fi network.
– Make sure that the Xerox
®
printer is connected to the correct network.
• Either print a Configuration Report to confirm the IPv4 address of the device (see
the Connectivity Physical Connections and Connectivity Protocols, TCP/IPv4
sections of the report) or check the Xerox
®
device’s Control Panel and select the
Machine Information
button and view the IPv4 address in the Machine
Information tab.
• Confirm that the IP address of the Xerox
®
device is for the correct network.
• If both devices are on the same subnet and your device is still not being discovered, check
with your IT administrator to ensure that mDNS traffic is not being filtered on your network.