Installation Guide

Troubleshooting Smart Card
Installation and Configuration Guide40
After Installation
Problem Possible Cause Solution
The login was successful, however you
do not have the appropriate access to
the operation you requested
LDAP not configured properly or local
user permission roles not configured
properly.
• Check the authorization method.
The passcode entered was incorrect Incorrect PIN has been entered.
Caution: Consecutive incorrect
entries may lead to your card being
locked.
• Carefully re-enter the PIN.
Authentication failed. There is a
problem with your card that is
preventing successful login
Certificates cannot be read from the
card.
• Contact the Registration Authority
to reload the certificates or get a
new card.
Authentication failed because the
device was unable to access the
remote server (Domain Controller) or
the authentication sequence failed
Domain Controller IP Address or Host
Name is incorrect.
• Verify the server address is entered
correctly.
Incorrect Domain. • Verify the Domain has been
properly configured.
Network error • Check the network cable is firmly
connected.
The number of attempts have been
exceeded
Card has been locked due to failed
login attempts.
• Contact the Registration Authority
to reset the PIN or to get a new
card.
Server Certificate Failed
Authentication failed because the
remote server (Domain Controller)
certificate could not be found, is
invalid, has expired or been revoked
This is usually because the device does
not trust the certificates on the Smart
Card.
• Ensure all the “chain of trust”
certificates are imported on the
device.
• Check the Operator’s CAC to see
which Root CA and Intermediate
CA issued the CAC certificates.
Card reader not detected The card reader has been
disconnected.
• Verify that the card reader is
properly connected.
• If you suspect the reader has
failed, swap with a known working
reader.