Installation Guide

Troubleshooting Smart Card
Installation and Configuration Guide38
Fault Clearance
When a fault occurs, a message displays on the User Interface which provides information relating to the fault. If a
fault cannot be resolved by following the instructions provided, refer to Troubleshooting Tips on page 39.
If the problem persists, identify whether it is related to the card reader device or the Xerox® device.
• For problems with the card reader device, contact the manufacturer for further assistance.
• For problems relating to the Xerox® device, contact the Xerox Welcome and Support Center. The Welcome and
Support Center will want to know the nature of the problem, the Machine Serial number, the fault code (if any)
plus the name and location of your company.
Contact Xerox using the numbers 1-800-ASK-XEROX or 1-800-275-9376.
Locating the Serial Number
•Press the Machine Status button on the Control Panel.
The Machine Information tab is displayed.
• The Machine Serial Number is displayed on this screen.
Note: The serial number can also be found on a metal plate inside the front door.