User's Manual

Troubleshooting
ColorQube 8700/8900 Color Multifunction Printer 221
User Guide
Symptoms Probable Causes Solutions
The fax received by the recipient
is blank.
The document was loaded incorrectly.
• If using the document feeder, place
the original document face up.
• If using the document glass, place
the original document face down.
Fax was not transmitted. The fax number is wrong. Verify the fax number.
The telephone line is connected
incorrectly.
Verify the telephone line connection. If
the telephone line is disconnected,
connect it.
There is a problem with the fax
machine of the recipient.
Contact the recipient.
The fax feature is not installed or is not
enabled.
Ensure that the fax feature is installed
and enabled.
Server fax is enabled. Ensure that server fax is disabled.
An access number is required to
connect to an outside line.
If the printer is connected to a PBX
system, it could be necessary to enter a
number to access the outside telephone
line.
The fax number needs a pause
between the prefix for an outside line
and the telephone number.
To insert a pause, press the Dial Pause
button. A comma (,) appears in the
corresponding location.
If the problem persists, go to:
• ColorQube 8700 Color Multifunction Printer: www.xerox.com/office/CQ8700support
• ColorQube 8900 Color Multifunction Printer: www.xerox.com/office/CQ8900support