User's Manual

Troubleshooting
218 ColorQube 8700/8900 Color Multifunction Printer
User Guide
Troubleshooting Print-Quality Problems in the Printer
If you have print-quality problems when printing a Demo Page or the Configuration Report from the
control panel, the problem is in the printer.
To isolate the problem:
1. At the control panel, print the Troubleshooting Print-Quality Pages. For details, see Printing the
Troubleshooting Print Quality Pages on page 216.
2. If the prints are too light to see print details, ensure that the printer is loaded with undamaged, dry,
supported paper.
3. Compare the print-quality problems in your document to each of the examples in the
Troubleshooting Print-Quality Pages.
If you find a match in the Troubleshooting Print-Quality Pages, look in the Solutions column for the
action to take to resolve the problem.
If the problem persists, go to:
• ColorQube 8700 Color Multifunction Printer: www.xerox.com/office/CQ8700support
• ColorQube 8900 Color Multifunction Printer: www.xerox.com/office/CQ8900support