User's Manual

Troubleshooting
ColorQube 8700/8900 Color Multifunction Printer 211
User Guide
2-Sided Printing Jams
Probable Causes Solutions
Using paper of the wrong size, thickness, or
type.
• Use only Xerox approved paper. For details, see Supported Paper
on page 42.
• Do not use envelopes, labels, reloaded paper, or paper heavier
than 122 g/m² for automatic 2-sided printing.
Paper type is set incorrectly in the print driver.
The following types of paper can be used for automatic 2-sided
printing:
• Plain
• Recycled
• Bond
• Letterhead
• Pre-Printed
Ensure that the paper type is set correctly in the driver and the
paper is loaded in the correct tray. For details, see Supported Paper
Sizes and Weights for Automatic 2-Sided Printing on page 46.
Paper is loaded in the wrong tray.
The paper must be loaded in the correct tray. For details, see
Supported Paper on page 42.
Tray is loaded with mixed paper. Load the tray with only one type and size of paper.