User's Manual

Troubleshooting
188 ColorQube 8700/8900 Color Multifunction Printer
User Guide
General Troubleshooting
This section includes:
• Minimizing Ink Usage .................................................................................................................................................. 188
• Restarting the Printer ................................................................................................................................................... 188
• Printer Does Not Turn On ............................................................................................................................................ 189
• Printer Resets or Turns Off Frequently ................................................................................................................... 190
• Printing Takes Too Long .............................................................................................................................................. 190
• Document Prints From Wrong Tray ........................................................................................................................ 191
• Document Fails to Print ............................................................................................................................................... 191
• Printer Makes Unusual Noises ................................................................................................................................... 191
• Automatic 2-Sided Printing Problems .................................................................................................................... 192
• Date and Time are Incorrect ..................................................................................................................................... 192
• Scanner Errors .................................................................................................................................................................. 193
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Minimizing Ink Usage
To save ink, leave the printer turned on at all times. For more information about minimizing ink usage,
go to the Xerox Support website for your printer model:
• ColorQube 8700 Color Multifunction Printer: www.xerox.com/office/CQ8700support
• ColorQube 8900 Color Multifunction Printer: www.xerox.com/office/CQ8900support
Restarting the Printer
You can use Quick Restart or the power switch to restart the printer. Quick Restart is faster because it
reinitializes the printer without turning it off.
To restart the printer using Quick Restart:
1. Close the printer doors.
2. If menus are visible on the control panel, press the Power Saver button. If the control panel is dark,
press the Power Saver button twice.
3. Touch Quick Restart > Restart.
4. If the restart process does not begin within 30 seconds, restart the printer using the power switch.