User guide

Print-Quality Problems
Phaser® 6280 Printer
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Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table to
correct the problem.
If the print quality does not improve after carrying out the appropriate action, contact
Xerox Customer Support or your reseller.
Note: To enhance print quality, print cartridges for many models of equipment have been
designed to cease functioning at a predetermined point.
Symptom Reason/Action
Faded printouts Multiple colors faded:
• The print cartridges are not Xerox print cartridges.
Verify that the print cartridges (C/M/Y/K) meet specifications, and replace
if necessary.
• The paper is outside the recommended specification range.
Replace the media with a recommend size and type, and confirm that your
control panel settings are correct. See About Paper on page 48.
• The paper is damp.
Replace the paper. See About Paper on page 48.
• The transfer unit is old or damaged.
Replace the transfer unit.
• The high-voltage supply is defective.
See the Xerox Support website, www.xerox.com/office/6280support
, for
assistance.
Only one color faded:
• Check the condition of the print cartridge, and replace as necessary.