CentreWare for Microsoft Operations Manager User Guide
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Table Of Contents Getting Started ........................................................................................................... 1 Introduction ............................................................................................................................................... 1 Key Features and Benefits ................................................................................................................... 1 System Requirements Checklist...................................
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Getting Started Introduction Xerox CentreWare for Microsoft Operations Manager (MOM) provides the capability to discover, identify, and add Xerox devices to the MOM database. A management pack is also included to provide Xerox device management within the MOM user interface. The CentreWare management pack enables you to see all discovered Xerox printers under one Xerox device folder.
Xerox CentreWare for Microsoft Operations Manager User Guide System Requirements Checklist Server installation and configuration is the foundation for using CentreWare for Microsoft Operations Manager (MOM). Please confirm that the following system requirements are in place before installing the CentreWare for MOM Management Pack: Microsoft SQL Server Enterprise Edition with 2000 SP4 or later must be installed and running on the MOM 2005 server, or on a remote server.
Getting Started Installing CentreWare for MOM Proper installation and configuration of Xerox CentreWare for Microsoft Operations Manager (MOM) and its supporting software components will ensure reliable operation of the program. The following software installation and configuration sequence must be followed to avoid service problems: 1) Install and configure the MOM 2005 database... (see System Requirements Checklist). 2) Install and configure the MOM 2005 Management Server...
Xerox CentreWare for Microsoft Operations Manager User Guide Upgrading CentreWare for MOM The CentreWare for MOM upgrade process is basically the same as the installation process. When a new version of CentreWare for MOM is provided by Xerox, the new installer will detect a previous installation and will perform the upgrade automatically. To upgrade CentreWare for MOM: 1. Download the latest available version of CentreWare for MOM from the Xerox web site at http://www.xerox.com.
Configuration Utility Configuration Utility: Common Tab The Common tab within the Xerox CentreWare for Microsoft Operations Manager (MOM) Configuration utility allows you to modify the SNMP Community Names which are used for various discovery and communication tasks. When configuring CentreWare for Microsoft Operations Manager (MOM), it is important to correctly configure all SNMP Community Names used for printer management.
Xerox CentreWare for Microsoft Operations Manager User Guide Discovery Discovery Settings: General Tab The General tab allows you to create a new discovery task or edit an existing task. Discovery tasks provide a convenient way to configure and run different types of customized device discovery processes. Once tasks are created, you can run them by selecting Start > Programs > Xerox > Xerox CentreWare Management Pack for MOM > Discovery Configuration.
Configuration Utility Ping Sweep A Ping Sweep discovery sends SNMP GET REQ packets to a collection of IP addresses on your network to locate printers. This option will attempt to query all the IP addresses that you specify, regardless of the printer type or the validity of the address. You can configure a Ping Sweep by entering a single address or an address range. To configure a Ping Sweep discovery: 1.
Xerox CentreWare for Microsoft Operations Manager User Guide Easy Subnet Easy Subnet discovery is an alternative to Ping Sweep discovery. Instead of searching for specific devices and IP address ranges, it searches for subnets within the hop count value, then searches for Xerox devices within all the subnets found. To configure the Easy Subnet method: 1. Start the Xerox Discovery Utility: Start > Programs > Xerox > Xerox CentreWare Management Pack for MOM > Discovery Configuration. 2.
Device Discovery Discovery Utility The Xerox CentreWare Device Discovery Utility finds networked Xerox devices and adds discovered devices to the Microsoft Operations Manager (MOM) database. Selection boxes - select the desired task by clicking the check box next to the task, or click Select All to select every task. Refresh Status - updates the status of a running task (if applicable). Start Discovery - runs the selected discovery task(s). Stop Discovery - cancels the selected discovery task(s).
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MOM Administrator Console MOM Administrator Console Management Packs A management pack consists of a collection of rules, knowledge, and public views. The management pack makes it possible to collect a wide range of information from different sources. Management packs are used to determine how a Microsoft Operations Manager server collects, handles, and responds to data. Administration In the console root tree, choose/expand Administration > Computer > Unmanaged Computers.
Xerox CentreWare for Microsoft Operations Manager User Guide Management Pack Properties The management pack for CentreWare for Microsoft Operations Manager (MOM) is implemented in the following categories: • • • • Computer Groups Rule Groups Event Rules Tasks Category 12 Explanation Computer Groups Collections of computers with some attribute in common. They are defined by grouping rules to facilitate management of similar events.
MOM Administrator Console Xerox CentreWare Event Rule The CentreWare for Microsoft Operations Manager management pack contains a rule called the Xerox CentreWare Event Rule. This rule looks for events created by the monitoring connector application. The rule then generates alerts based on these events. The Xerox CentreWare Event Rule can be modified to prevent certain events from being generated by CentreWare for MOM.
Xerox CentreWare for Microsoft Operations Manager User Guide ************************************************************************ ' VBScript source code Const ALERT_TYPE_SUCCESS = 10 Const ALERT_TYPE_INFORMATION = 20 Const ALERT_TYPE_WARNING = 30 Const ALERT_TYPE_ERROR = 40 Const ALERT_TYPE_CRITICAL_ERROR = 50 Const ALERT_TYPE_SECURITY_ISSUE = 60 Const ALERT_TYPE_SERVICE_UNAVAILABLE = 70 Const EVENT_NUMBER_ERROR = 11111 Const EVENT_NUMBER_WARNING = 22222 Const EVENT_NUMBER_INFORMATION = 33333 Const EVE
MOM Administrator Console elseif objEvent.EventNumber = EVENT_NUMBER_SERVICE_UNAVAILABLE Then objAlert.AlertLevel = ALERT_TYPE_SERVICE_UNAVAILABLE objAlert.ProblemState = PROBLEMSTATE_RED else objAlert.AlertLevel = ALERT_TYPE_INFORMATION objAlert.ProblemState = PROBLEMSTATE_GREEN end if objAlert.AlertSource = objEvent.EventSource objAlert.Computer = objEvent.SourceComputer objAlert.ComputerDomain = objEvent.SourceDomain sMsgArray = Split(objEvent.
Xerox CentreWare for Microsoft Operations Manager User Guide Xerox CentreWare Monitoring - Connector Rule The CentreWare for Microsoft Operations Manager (MOM) management pack contains a rule called Xerox CentreWare Monitoring-Connector Rule. This rule uses a timed-event data provider, and its purpose is to periodically retrieve status updates from Xerox devices on the network. The monitoring connector will retrieve status updates from devices every fifteen minutes by default.
MOM Administrator Console Management Pack Tasks There are five tasks included in the Xerox CentreWare for Microsoft Operations Manager (MOM) Management Pack. These tasks provide the administrator with tools to manage the Xerox devices from within the Administrator console. Open Web Console of the Device - launches CentreWare Internet Services (the web page for the selected Xerox device) in the Operator Console.
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MOM Operator Console Operator Console Overview The Microsoft Operations Manager Operator Console is a utility that enables an operator to view and respond to information being generated by CentreWare. It plays a major role in successfully managing networked Xerox printers. To open the MOM Operator console, click: Start > Programs > Microsoft Operations Manager 2005 > Operator Console.
Xerox CentreWare for Microsoft Operations Manager User Guide Alerts View The Alerts view shows alerts from devices created by the CentreWare for Microsoft Operations Manager (MOM) management pack. Alerts are created from printer events via the Xerox CentreWare Event Rule. To view the alerts: 1. Open the Operator Console. 2. Select the Xerox Devices group from the Group drop-down menu. 3. Select the Alerts view in the lower left of the Operator Console. 4.
MOM Operator Console State View The State view provides a listing of the Xerox devices. State view provides a single point of reference for the current status of a device. To view the state of a device on the network: 1. Open the Operator Console. 2. Select the Xerox Devices group in the Group drop-down menu. 3. Select the State view in the lower left of the Operator Console. 4. In the upper left area of the navigation pane, open the Xerox folder and select State.
Xerox CentreWare for Microsoft Operations Manager User Guide Performance View The Performance View provides print counters for Xerox devices. Print counters retrieve Printer Marker Life Count data from each device and store the data in the MOM database. To view the Performance View counters: 1. Open the Operator Console. 2. Select Xerox Devices from the Group drop-down menu. 3. Select Performance in the lower left area of the Operator Console. 4.
MOM Operator Console Events View The Events view shows the events created by the CentreWare for Microsoft Operations Manager (MOM) monitoring connector rule. The events contain details of the Xerox device(s) generating the event. The CentreWare Event rule will create events as required. To view Events: 1. Open the Operator Console. 2. Select the Xerox Devices group in the Group drop-down menu. 3. Select the Events view in the lower left of the Operator Console. 4.
Xerox CentreWare for Microsoft Operations Manager User Guide Computers and Groups View The Computers and Groups view shows information and states for discovered machines or groups of machines on the network. From this window you can view details related to the machines. To view Computers and Groups: 1. Open the Operator Console. 2. Select the Xerox Devices group in the Group drop-down menu. 3. Select the Computers and Groups view in the lower left of the Operator Console. 4.
MOM Operator Console Diagram View The Diagram view displays a visual representation of discovered machines on the network, enabling you to see relationships between machines and the Microsoft Operations Manager (MOM) application. To view the Diagram: 1. Open the Operator Console. 2. Select the Xerox Devices group in the Group drop-down menu. 3. Select the Diagram view in the lower left of the Operator Console. 4. In the upper left area of the navigation pane, open the Xerox folder and select Diagram.
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Troubleshooting Common Messages Various messages may appear while using CentreWare for Microsoft Operations Manager. Some messages indicate error conditions that require intervention, while others are informational or provide supplemental status information. The following list describes some of the common messages that you may encounter under various conditions. SQL Server does not exist or access denied Indicates that the SQLSERVERAGENT service is stopped.
Xerox CentreWare for Microsoft Operations Manager User Guide For Address: 10.24.56.16 And Oid:1.3.6.1.2.1.43.18.1.1.2.1.240 Exception occured:System.OverflowException: Value was either too large or too small for a UInt64... Indicates that a particular device returned information that does not conform to the RFC specification, and this information will not be available within the application. If this error occurs, please report it to Xerox technical support. UNKNOWN state in the operator console...
Index Index Add/Remove Programs......................................4 Administrator Console......................................17 Alerts ..................................................................1 Alerts View .......................................................20 Benefits ..............................................................1 CentreWare Upgrading ......................................................4 CentreWare ........................................................
